Who We Serve

Heating, Cooling, Plumbing & Electrical Services

Norfolk Air Heating, Cooling, Plumbing and Electrical is a one-stop shop for Norfolk, Virginia Beach and Chesapeake homeowners and businesses in need of HVAC, plumbing, and electrical installation and repair. We are available 24/7, every day of the year, to see to your home comfort. Whether you have a plumbing emergency in your bathroom or the AC has died on the hottest day of the year, our experienced mechanics are at your door. Call on us for preventative maintenance on your water heater, installation of an efficient new HVAC unit, or for rewiring your home during renovations.

Why Choose Us

Our quality workmanship is second to none – it’s why we’ve been voted by Virginian Pilot readers the Best of Hampton Roads. Our satisfied customers are the ones who refer the majority of our HVAC and plumbing business. We serve Norfolk, Virginia Beach, Chesapeake, and the surrounding areas of Hampton Roads with professional heating, cooling, plumbing, and electrical services. Your time is valuable and we respect this by being there when we tell you we will. Our professional experience and knowledge of service and installation ensures a job done right.

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757-963-8365

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Reviews

Had to replace a toilet and Henry and Travis were sent out within three hours of my request for service. Henry and Travis did an excellent job of removing the old toilet and installing the new one. They cleaned up nicely and were friendly. The lady who took my call also was friendly. This is an excellent company I use for plumbing, electrical, gas, heating and air conditioning. UPDATE: I noted a small leak from the tank of the new toilet and emailed Norfolk Air. Henry and Travis responded in less than two hours (on a Saturday!) and tightened the fittings. Can't ask for better service. CONTINUED: I had a leak for a different toilet. At my request on a weekend, Travis called within two hours and came by the same day to repair the leak. Again- excellent service! Added 10/14/19: A new technician performed our regular, twice-a-year service. Emanuel was a pleasant, knowledgeable young man. Besides checking the heating system for the winter, Emanuel cleaned our humidifier, Great job, as usual!read more
Gary Coldren
Gary Coldren
16:16 14 Oct 19
Update - Both owners, Brian and Bobby, came to our home with Nate (technician) to determine if there was in fact a leak. They spent several hours here with us and determined there was not a leak. The compressor was replaced under warranty yesterday. Brian called yesterday evening to ask how things were working, and said they also want to replace another part to ensure we have long lasting comfort and also to give him peace of mind. That work will be done on Thursday. We definitely appreciate their time and commitment to follow up. We enjoyed talking with them as well. We will be happy to call on Norfolk Air when we need help in the future. "88% of people trust online reviews., 80% of people choose to go elsewhere if they read bad reviews of a business online" Please trust this one! Three visits, three different technicians, no fix. The first technician , Chris came out on 9/25/19. He tested our unit and said we likely had a water coil leak and recommended a sales person for a new unit because a repair is approximately $4k. He said they were slow at the time so we would have bargaining power. We had another contractor look at the unit on 9/26. He stated the compressor was shot. My husband called Brandon, the manager at Norfolk Air. He said he would send a different tech out. Nate came on 9/27 and concurred that the compressor was shot due to a poor installation. He asked who installed it. Norfolk Air did. He called Brandon back and said that it was a bad install. He also sent Chris a message while he was here playfully giving him a hard time for not finding the issue. Brandon agreed this was under warranty, as the install was done in November. The compressor was ordered and today, 10/1 the third tech, Jake came out to replace the compressor. He proceeded to remove the refrigerant which he said is standard practice before replacing the compressor. He said there was a small amount of water in the line, which indicates a leak. He showed me a picture of one very small water bubble. He said that indicated a water coil leak. He said to prove it to me he would cut the lower line and water would leak out. Nothing happened when he cut the line. He tried to bend it so water would come out, but said he was not strong enough to do it. He called Brandon back who said that since there is a water leak, the compressor would not be covered under warranty and there is nothing they can do. No proving of a water leak, no repaired compressor, and the kicker is that Jake did not fix the line he cut. When I called Brandon to state this, he said "it does not matter because any company who repairs it for you would have cut the line." So now I have a unit that does not work and I will have to pay another company to fix something that Norfolk Air is responsible for damaging with no regard for what they did. I am shocked there are so many positive reviews for Norfolk Air. Perhaps it is because they email everyone asking for a positive review and offer a $25 donation to the charity of your choice. Their website states they operate with integrity and trust. I find none of this to be true. I am waiting for a call back from the Owner.Update - reporter for Wavy 10 on your side lives in our neighborhood; connecting this week. Better Business Bureau complaint filed as well.read more
Melissa love
Melissa love
21:32 08 Oct 19
Outstanding service and professionalism. I scheduled an appointment with a two hour window and the technician was at my house early. He called first to make sure everything was still good. He arrived, gave me all the options and said he could do the job right now if I wanted. He completed the job quickly and it looks really good. Great job electrician Jason. I highly recommend Norfolk Air Heating, Cooling Plumbing and Electrical,read more
Gary Davenport
Gary Davenport
17:01 04 Oct 19
I am out of town and my dog sitter informed me that my house was close to 90 degrees and the dogs were very hot. I called Norfolk Air and Drew was out within a couple of hours. He had me up and running within an hour for a fair price and was so accommodating to working with me through text to fix everything. I am so grateful for their efficiency and how great they are. I hope I won’t need them anytime soon (😉) but will absolutely call them the next time I have any issues. I cannot thank you enough!!read more
Julie Hastings
Julie Hastings
22:04 09 Sep 19
I called and scheduled an appointment for the same week. When the guy came, he found the problem fast and was able to give a price on repairs within the hour. As soon as he pulled out my driveway, the receptionist called to schedule the repairs and got me in for the next day! It took them no time to replace my duct work. I loved my experience with them.read more
Mycalea Crandall
Mycalea Crandall
13:22 27 Jul 19
We had our system put in by Norfolk Air 7 years ago and they have been great! Emanuel just left after performing a yearly maintenance check on the system. He was prompt, neat and efficient! Will definitely continue to use Norfolk Heating and Air.read more
Tami Simonds
Tami Simonds
17:11 22 Jul 19
Chris Hughes was on time. The work was completed neatly and efficiently. I am very pleased with their service and highly recommend Norfolk air to family friends and neighbors. I recommend Chris as their service provider. Thank you!read more
Alicia Hinsch
Alicia Hinsch
01:33 19 Jul 19
I contacted Norfolk Air to have them look at why I had standing water in my utility room after the washing machine was used. Lady on phone was great and a technician was set to come out later that afternoon. Marvin showed up and was a totally professional rep. He found the main drain pipe had rusted through and we scheduled the repair to be completed first thing the following morning (my request). Marvin and Dennis showed up and repaired the pipe with no issues. The thing that was more impressive than the quality of work was the mentorship that Dennis showed to Marvin during the work process. It's rare to see such a quality in today's work force. Nice job.UPDATE - My old house had another plumbing issue this morning, under the kitchen sink. Quick response from the entire team had me back in business in no time. Travis was an exceptional technician and a wonderful person.read more
THOMAS SPRATT
THOMAS SPRATT
17:03 17 Jul 19
Chris Hughes was on time. The work was completed neatly and efficiently. I am very pleased with their service and highly recommend Norfolk air to family friends and neighbors. I recommend Chris as their service provider. Thank you!read more
Alicia Hinsch
Alicia Hinsch
16:35 15 Jul 19
Chris Hughes was on time. The work was completed neatly and efficiently. I am very pleased with their service and highly recommend Norfolk air to family friends and neighbors. I recommend Chris as their service provider. Thank you!read more
Alicia Hinsch
Alicia Hinsch
15:48 15 Jul 19
This was the third company I called. (The first one I called never replied my calls although I kept leaving messages for a week; the second company put me on a waiting list but they said that could mean 2 weeks.) They were very quick to respond, repaired it in minutes and the cost was agreeable. Thank you so much!read more
Seika Smith
Seika Smith
02:16 30 May 19
Norfolk Air is one of the greatest local businesses. Every time I call they are prompt to send a Tech or schedule an appointment. They are always polite and always let me know that they are on their way. They always clean up and put things back in order when the job is done.The techs explain what they did and help me understand how to keep my system working at its best. Thank you for all you guys do to help keep us warm in winter and cool in the summer.read more
Norma Wilson
Norma Wilson
17:47 29 May 19
Norfolk AIr installed a new AC unit two years ago. It went out on the weekend and they came out and fixed it in short order (bad connection in the thermostat). Prompt, courteous and reasonable prices. Highly recommended.read more
Michael Bushell
Michael Bushell
18:45 26 May 19
The Norfolk Air crew of Brandon, Drew, and Collin worked at our home yesterday. They installed a replacement A/C unit that had failed, leaving our second floor hot and steamy for several days. We contracted with them on Wednesday, and on Friday there were here, bright and early. They worked steadily, efficiently, carefully and cleanly through the day, completing the job by the end of the afternoon. We were very impressed with their professionalism in every aspect of the job. If we have any future needs for A/C or heating work, we will absolutely return to Norfolk Air--no question about it!read more
Blair Belkin
Blair Belkin
23:40 25 May 19
Fantastic company! We had both our HVAC and water heater replaced with them. Customer service is phenomenal and their technicians are great communicators and subject matter experts. Wouldn’t even consider going anywhere else!read more
Laura Haggerty
Laura Haggerty
17:34 15 May 19
Had to replace a toilet and Henry and Travis were sent out within three hours of my request for service. Henry and Travis did an excellent job of removing the old toilet and installing the new one. They cleaned up nicely and were friendly. The lady who took my call also was friendly. This is an excellent company I use for plumbing, electrical, gas, heating and air conditioning. UPDATE: I noted a small leak from the tank of the new toilet and emailed Norfolk Air. Henry and Travis responded in less than two hours (on a Saturday!) and tightened the fittings. Can't ask for better service. CONTINUED: I had a leak for a different toilet. At my request on a weekend, Travis called within two hours and came by the same day to repair the leak. Again- excellent service!read more
Gary Coldren
Gary Coldren
14:47 06 May 19
Chuck came out and assessed my plumbing issues and before he departed he made sure I was satisfied with the finding. I will continue to use this plumbing company and the price is reasonable.read more
Erik Robinson
Erik Robinson
12:56 22 Apr 19
amazing company and defiantly worth the price had a breaker issue they fix it the next day and got it inspected
Ten Ben
Ten Ben
01:44 21 Apr 19
Incredible service from start to finish! From my initial call to Norfolk Air to the friendly and professional technician that took care of my HVAC problem, their service is second to none.read more
Ralph Almodovar
Ralph Almodovar
13:27 22 Mar 19
Norfolk Air just completed install of a air blower for me and they did great job of timely and complete work. The price was good as well. The entire staff has been great over the years.read more
James McKinney
James McKinney
16:46 15 Mar 19
Norfolk Air recently installed a new heating and cooling system for us. They gave us the best price and their workmanship was outstanding. They are reliable, respectful, very professional and are extremely efficient. We are sold on Norfolk Air for all our HVAC needs now and in the future. Thank you for the great experience!read more
Paulette Kampe
Paulette Kampe
03:46 01 Mar 19
Talking with them seems giving positive results...they are kind and accommodating...looking forward to working with them when they give the quotesread more
Editha Sta.Barbara
Editha Sta.Barbara
16:17 22 Feb 19
Scheduling quote and service time was easy and convenient. Manager acquiesced my special request. Service men were knowledgeable and pleasant. Job was done sufficiently and price was fair.read more
Trey Emmons
Trey Emmons
14:07 07 Jan 19
Fast and Professional service. Our Heat Pump stopped working and we were able to get it looked at the same day. Once the unit was working again, Tyre explained exactly what had happened and how he made the repair.read more
Chris Strickland
Chris Strickland
20:22 28 Nov 18
We recently had a new tankless boiler installed by Norfolk Air. as well as an electrical panel moved/upgraded With new boiler installs there can be quirks and not all of our radiators were putting out heat. Drew came out on Saturday and was extremely thorough. He went through the radiators four times each to make sure any air was pushed out. He also ensured the boiler itself was working properly. He was extremely nice and professional. Overall, the Norfolk Air teams are very professional, dressed neatly and they aim to make the customer happy.read more
Jane Cannone
Jane Cannone
13:42 25 Nov 18
I have had Norfolk Air for 2 years and they are amazing. They are always on time, knowledgeable and nice. I have the premier plan and they come 2 times a year.read more
veronica rowson
veronica rowson
00:52 15 Nov 18
My heat pump compressor died and my entire system needs replaced. I had one quote and decided to give Norfolk Air a call for a second estimate. Receptionist was very polite and accommodating. She was able to schedule me an appointment for a "comfort specialist" to come take a look. Very easy experience on the phone.Taylor came a couple hours later. He looked at the old system and put in recommendations for a new system. He was very professional and courteous while in my house. I felt no pressure whatsoever to sign anything about installing new equipment. He explained the different options and was very straight forward with what he would do if he were in my shoes. He also went over financing options, if we decided to take that route. Again, no pressure. While I haven't signed with Norfolk Air, or ANY company at this moment, I am definitely not leaving them out. The whole experience thus far has been very good. They have competitive prices and provide a quality system name. I would recommend to give them a call and have someone check out whatever is wrong/what you want to do. If I do decide to go with them, I will update this post with a synopsis of how installation went.read more
Tom Sykes
Tom Sykes
03:41 14 Nov 18
Jim came over on a short notice and did such an amazing job and helping me with my extremely old school boiler. He was thorough with the instructions of turning it off and on and even called an oil company to find out prices for me to get it filled. I will definitely be using them for any other issues that come up in the future.read more
sara langford
sara langford
20:33 05 Nov 18
Once I called and told them the problem they were able to hook me up with a technician within 24 hours. Very professional service! His troubleshooting of the problem was very extensive and I was confident in his assessment. I would definitely call them again if I were in a bind.read more
Caleb Wilson
Caleb Wilson
20:27 23 Oct 18
Chuck did a great job and was very quick on our changes to a gas connection for a stove. I appreciated the notifications to let me know exactly when he would arrive, and the ease of getting an appointment that worked for us. Thanks, will use your company again!read more
Michelle Ouellette
Michelle Ouellette
18:36 03 Oct 18
I was not a returning customer and my A/C failed on Friday morning of a holiday weekend. They had a technician at my house within 40 min and stayed pro-active in getting my unit running. They have a customer for as long as I live in the area.read more
Michael Knickerbocker
Michael Knickerbocker
12:24 30 Sep 18
First time using the company and I have to say I'm impressed. Our A/C went out and they had a technician over the same day and assessed the issue. Turned out we needed a new unit but didn't have an opening to install for a few days. The owner assigned two technicians to come on a Saturday of Labor Day weekend to install the unit and get our house cool again...at no additional charge. In my opinion, they represent a fine company who understands customer needs and are willing to bend over backwards to get the job done.read more
Andrea Phillips
Andrea Phillips
13:16 07 Sep 18
Our Dental practice experienced a leak from our AC unit in a very high traffic part of our office. Brandon came out quickly and fixed the issue we were having. He completed it very fast which helped us to move along with our busy work day without distraction. Would highly recommend!read more
East Beach Dental
East Beach Dental
16:41 27 Aug 18
Awesome customer service and response time. Our AC unit went out and within one hour of calling a technician was able to come out to fix it. He was friendly and he knew what to do. He had our unit working again in no time. This was our first time using this company but definitely won't be the last.read more
Keith Rinne
Keith Rinne
13:58 23 Aug 18
Our air conditioning went out late last night, but Norfolk Air came to the rescue! Michael arrived quickly. He identified the problem, took photos, and explained in detail what was going on and what needed to happen. He offered us options and considered our budget. We paid a fair price for the service received, especially considering the late hour, and Michael had us back up and running within just a few minutes after installing a new part he had with him. We got a good night's sleep in a cool house thanks to him! This company has a great team who are friendly, professional, and genuinely care about what they do. Pricing is competitive and they're considerate of your time. They'll continue to get our business and recommendations!read more
Andrea Farrell
Andrea Farrell
13:20 13 Jul 18
HIGHLY RECOMMENDED !Great company to deal with. The customer service representatives and Technicians are genuine and knowledgeable.My thermostat & Air conditioner stop working . Norfolk Air Heating & Cooling was able to diagnose the issue, fix the problem for a fraction of the cost compared to other estimates I received. I would HIGHLY recommend their services! This company is honest and don't try to take advantage of unforseen situations and over charge you just because they can.read more
Toni
Toni
17:39 07 Jul 18
I had great experience with Norfolk Air not once, but twice in just over a week and a half. We usually have to go through our home warranty company for AC service, but because they were taking so long I was able to out source and chose Norfolk Air and I am GRATEFUL I did. Norfolk Air was quick, polite, and willing to work with me for afar (this was for out rental property). I will be sure to do everything in my power to use them again. Thank you Norfolk Air!read more
Alexandra McGourty
Alexandra McGourty
15:00 29 Jun 18
I had a great experience Friday with Norfolk Air. They were able to do a same day appointment to resolve my A/C issue. Tyre was the technician, and he was prompt, thorough and polite. He explained the troubleshooting steps and read outs. I was very happy with the service!read more
Erich Klein
Erich Klein
10:16 24 Jun 18
We needed our A/C fixed quick because our home is on the market. Norfolk Air, Heating and Cooling was the quickest one we could find. The serviceman called before he was going to arrive, he was very efficient and had the part we needed right on his truck! We would highly recommend them to anyone who wants a company who does the job right for a fair price!read more
BriarRoses_ DisneyFamily
BriarRoses_ DisneyFamily
20:33 20 May 18
Had to call these guys almost as soon as I moved into my house and had Chris Treacy come out within 12 hours of calling. He was very knowledgeable and professional but best of all you could tell he was an honest guy which is hard to come by with labor such as this. If every employee is like Chris then I’d recommend this company to anyone.read more
Michael Turnage
Michael Turnage
00:50 17 May 18
This is the 3rd time we have used Norfolk Air for our heating and air conditioning repair. We appreciate their friendly, honest, on time service. Each time after the issue was diagnosed we were given quotes for more than one option. For example, this time our thermostat was bad and we were given quotes for 2 different models and the option to have a 3rd party model installed. The prices have always been fair and the techs have always been helpful, friendly and informative. I will continue to use them.read more
Lara Brown
Lara Brown
22:58 11 May 18
I have been uaing this company for over two years. Great service! Their employees were very kind, and very informative/helpful. All around great customer service!read more
BJ Flynn
BJ Flynn
17:05 05 May 18
Chuck, Kelvin, and Hans are fantastic! They were very helpful and thorough during the process of getting my sewer drain unclogged. Between the courteous office staff and the hardworking, technicians, this is truly a top notch company. I would highly recommend them to anybody!read more
Chris Treacy
Chris Treacy
04:11 02 May 18
I would like to thank Norfolk Hvac, this post has been a long time coming. In Mid January we had a horrible freeze. I called Norfolk HVAC on A Sunday and they came out and performed work in freezing weather. Turn over time was excellent , they exceeded my expectations being that I had no luck getting in touch with with other plumbing agencies. The owner he was outstanding to work with and was class from A to Z. Thank you guys and I'll be contacting you guys again, I am sure .read more
Robert Adams
Robert Adams
20:31 20 Apr 18
Had the agreement clean and check. Excellent service! Young man Tyre came and was very cordial and was also training another young man. Always fantastic customer service and very professional. Excellent company in my book. Excellent!! Have been serviced by them for the last 8-10 years and I have always been immensely satisfied. Have always referred to family and friends.read more
Teresa Hinds
Teresa Hinds
19:51 17 Apr 18
Had to replace a toilet and Henry and Travis were sent out within three hours of my request for service. Henry and Travis did an excellent job of removing the old toilet and installing the new one. They cleaned up nicely and were friendly. The lady who took my call also was friendly. This is an excellent company I use for plumbing, electrical, gas, heating and air conditioning.read more
Gary Coldren
Gary Coldren
15:26 29 Mar 18
Great service from Kelvin today! Have had issues with my toilet for about a year. YouTube University was no longer useful. Lol! Prompt, same day service! Professional and answered general questions I had about plumbing. Will definitely use this company for any future needs! (3 months ago)Updated review (January 2018)My water heater tank busted and Norfolk Air and Heating was there to save the day when none of the contractors offered by my home warranty company were available. Mr Chuck came out when it started snowing to figure out the problem. My home warranty company ordered the new water heater and Mr Henry and Mr Cody installed it. The pan wouldn’t fit (older home) so they called and got me a very reasonably priced custom pan on order. Since there is damage to my floor, the team agreed to schedule with me and my floor contractor to come install the pan. Professional team and answered all my questions.In both instances with Norfolk Air and Heating I’ve felt that I’m getting honest, credible service! This is my go-to company from now on. Thanks so much!Updated review March 2018:Once again professional and phenomenal service from Norfolk Air!! Pan installed - Navy life! 😁 Mr Henry was back! Answered all my questions! I am always pleased with the service from this company! Thank you!!read more
Nic Joy
Nic Joy
19:10 14 Mar 18
I’m just getting around to posting although my first experience was sometime last year, but when I get good results I have to let folks know. I only had someone come out to assess my HVAC to make sure it was running properly, but the guy who came out was so nice and informative giving me tips on how to maximize the life of my unit and all!! I can’t remember his name but he was AWESOME!!! He’s African-American and was VERY informative. I plan on using you guys in the future for all my HVAC needs and hopefully your next technician will be as awesome as he was.read more
Azura Custis
Azura Custis
05:29 23 Feb 18
Hello, looking for a great heating and AC company.I recommend Norfolk Air Heating & AC. I contacted their office for a service call; the receptionist took my information and the service technician came out the next day and worked very hard to get my 24-year-old unit to stay lit (gas unit), in which he accomplished. As he continued to check for proper operation he discover the unit is not exchanging heat well and the heat exchanger is rusted and clogged. We determined that there was no salvaging this worn out unit. The Service Tech contacted an Estimator. The Estimator was out the next day, gave me written quotes for 3 levels of heating and AC. I choose what I wanted, scheduled for the Install Technicians to come out, they arrived early scope out the job, covered all the floors that they would be working over. Excellent work, I’m happy with the professionalism of all the folks I had the pleasure of talking to, or meeting. Highly recommend Norfolk Air Heating & AC for you HVAC services. Benson Snowdenread more
Benson Snowden
Benson Snowden
13:42 19 Feb 18
When we noticed our furnace upstairs was not working, I immediately called Norfolk air heating, cooling, plumbing, & electrical. First, as a safety precaution, the company actually e-mails a picture of the technician that will be coming to your home to complete the work. This made my wife feel very at ease as I was at work. He completed the work and was very respectful of her time. Highly recommend this company.read more
Tyler Schwarga
Tyler Schwarga
12:49 18 Feb 18
Over all - Very Good - Furnace wouldn't come on, called early A.M. First appointment was noon. Tech. 'Mancini' called and came 2 hours early He quickly analyzed and resolved problem in a minimum of time. He was very knowledgeable and personable and answered all my questions. They have a 5% senior and military discount that is helpful. ... The only negative - why not 5 Stars. At the call, they identified they an $89 service fee & unfortunately; none of which applies to any repair.read more
Mike Allen
Mike Allen
14:58 31 Jan 18
Just want to send a big thank you to Drew and Wes for there emergency services last night to get my heat back running! Knowing my father is elderly they were there in reasonable time and had me up and running when no other company would even call me back. Thank you so much! I know where I will be taking my business to from now on. Great job guys!!!!read more
Joyce Margosiak
Joyce Margosiak
13:40 01 Jan 18

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