Who We Serve

Heating, Cooling, Plumbing & Electrical Services

Norfolk Air Heating, Cooling, Plumbing and Electrical is a one-stop shop for Norfolk, Virginia Beach and Chesapeake homeowners and businesses in need of HVAC, plumbing, and electrical installation and repair. We are available 24/7, every day of the year, to see to your home comfort. Whether you have a plumbing emergency in your bathroom or the AC has died on the hottest day of the year, our experienced mechanics are at your door. Call on us for preventative maintenance on your water heater, installation of an efficient new HVAC unit, or for rewiring your home during renovations.

Why Choose Us

Our quality workmanship is second to none – it’s why we’ve been voted by Virginian Pilot readers the Best of Hampton Roads. Our satisfied customers are the ones who refer the majority of our HVAC and plumbing business. We serve Norfolk, Virginia Beach, Chesapeake, and the surrounding areas of Hampton Roads with professional heating, cooling, plumbing, and electrical services. Your time is valuable and we respect this by being there when we tell you we will. Our professional experience and knowledge of service and installation ensures a job done right.

Norfolk Air Heating Cooling Plumbing & Electrical - Wavy TV Expert on Your Side

Contact Us Today for all your HVAC, Plumbing & Electrical needs

757-963-8365

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Reviews

Adam was thorough in his diagnosis of heating problem and provided adequate explanation I could understand of the required work/parts needed to repair my system.
Joey Nield
Joey Nield
16:51 15 Jan 21
Very happy with the service I received from Norfolk Air. Adam was polite, professional and very knowledgeable. He did a great job explaining what was going on with my system and made me feel much better knowing the system was operating safely! Would highly recommend and would use Norfolk Air again.
Megan Wynn
Megan Wynn
23:34 14 Jan 21
Thank you Norfolk Air! I had what I thought was a simple plumbing repair but not the tools, or the knowledge to address it myself. My issue was not urgent, but needed addressing. Making an appointment was a breeze thanks to the friendly staff. I was able to get an appointment that worked around my work schedule the following day (at my request). When the technicians arrived, they quickly assessed the issue and made short work of the repair. They were friendly and punctual and kind. They were clean and did not leave a mess behind. In fact, aside from my issue being resolved, you wouldn't know they were even there. This is not my first experience with Norfolk Air and with my aging home, I doubt it will be my last. They have always done quality work for a reasonable price. I will not hesitate to call them in the future.
Christina H.
Christina H.
15:38 14 Jan 21
Great people
Richard Martin
Richard Martin
21:17 13 Jan 21
Adam was very nice. On time and very well mannered. Fixed the heat in no time and discovered the problem quickly.
aubrey tomesch
aubrey tomesch
20:09 11 Jan 21
Adam was very friendly and professional. He checked our heating system thoroughly and we were very happy with the service.
KELSIE ALLISON
KELSIE ALLISON
17:47 11 Jan 21
My technician , Adam, was very profesional when he came to my house. He answered my questions thoroughly and was easy to talk to. He listened to my inputs while also properly checking the unit. So far this is a great company to work with and would highly reccomend using them.
Danielle Hicks
Danielle Hicks
19:44 09 Jan 21
It did take more than one visit to get my issue resolved and my heat working however everyone was very nice and professional and at the end of the day I felt my situation was handled with professionalism and courtesy. I especially appreciate the tech Bill Howes.
Jatori Brunson
Jatori Brunson
17:24 07 Jan 21
Bill, service tech, was very friendly/personable. got right to the heart of the problem and fixed it. Bill then stayed to make sure the heater was working properly. he also took the time to make sure i understood the problem and fix. GREAT job!
Dale Zimmer
Dale Zimmer
23:48 06 Jan 21
Adam is great to work with.
Dawn Harris
Dawn Harris
17:36 06 Jan 21
Amazing service by Adam! He showed up on time, called to make sure I was available, adhered to all COVID protocols, and did a fantastic job on our HVAC system. Highly recommend!
Nathan Woodward
Nathan Woodward
15:05 06 Jan 21
Adam Taft from Norfolk Air came this morning to service our system. Incredibly professional and thorough I only with I could have shaken his hand when he departed. We have been customers of Norfolk Air for more than 10 years and have never been happier with their services and their work staff. They have an incredible team in this company from the front office to the their technicians. Thanks!
Jay Sawyer
Jay Sawyer
17:56 31 Dec 20
The Tech, Adam Taft, who came out to the house was courteous, polite and on time. He was able to diagnose and correct the problem with my HVAC unit and was able to answer my questions about the product. I have been using Norfolk Air Heating, Cooling, Plumbing & Electrical for about a year now and they have been Amazing every time. I will continue to use them in the future and will recommend them to anyone who is having issues with their HVAC.
Jeff Alexander
Jeff Alexander
23:03 30 Dec 20
Adam called before arriving. He wore a mask and reviewed what he was going to be doing . He completed the job, reviewed the repair he made and photos he took. He was prompt, respectful and completed his job quickly and professionally. This is why I continue to use Norfolk Air.
Norma Wilson
Norma Wilson
21:44 30 Dec 20
Very nice technician, Adam Taft, explained the function of the system and showed me how to clean the filters. My brother recently passed away and Adam took the time to get me familiar with the mini-split system in his house. Happy New Year Adam!
Linda Tindell
Linda Tindell
18:05 30 Dec 20
Adam Taft did a great job repairing our furnace. He was on time, cleaned up and got our heat to work again. Thank you!
Leslie Wecht
Leslie Wecht
19:08 29 Dec 20
Adam came by my house today and was outstanding. Great employee and very professional.
Marco Irizarry
Marco Irizarry
22:38 22 Dec 20
Timely response - next day appointment. Able to combine a service call and routine annual maintenance in one appointment. ADAM was very thorough in his diagnostic, showed me defective parts and explained everything he was doing. Highly recommend ADAM!
Audrey Honeycutt
Audrey Honeycutt
01:29 20 Dec 20
Adam did a great job. Explained everything, was friendly and very knowledgeable
A Google User
A Google User
22:32 18 Dec 20
Adam was great. Got a lot of good information out of him. Excellent company and great prices.
Adrian Wilson
Adrian Wilson
21:35 17 Dec 20
Adam with Norfolk Heating and Air was very professional and informative. I was very impressed with him as a technician and I have been very happy with the company. We will never use anyone else for our heating and AC needs!
Danielle Craig
Danielle Craig
14:57 17 Dec 20
My gas boiler was leaking from a value in the back of the unit and also I was hearing a lot of water noise in my radiators that I had never heard before. Nate was very efficient in identifying the problems to both situations. He was knowledgeable, efficient, and friendly. I always get excellent service from Norfolk Air!!!
Gene Ballard
Gene Ballard
17:45 15 Dec 20
Responded quickly to a late-in-the-day urgent call. Courteous technician who explained every step and all the costs. Fixed the problem quickly. We use this company for various issues and always receive great service.
Margaret Fitzgerald
Margaret Fitzgerald
21:36 12 Dec 20
Adam Taft was on time and very professional as well as knowledgeable about the product I have. He knew what needed to be done to get it repaired in short order. I would definitely recommend him and Norfolk Air.
Thomas Burke
Thomas Burke
13:54 11 Dec 20
Excellent service. Very professional. Plumbing issue resolved.
Vanessa Henderson
Vanessa Henderson
19:08 10 Dec 20
A++++ communication! After scheduling an appointment for maintenance on our HVAC system and gas logs, we received confirmation of the upcoming appointment, a second confirmation the night before the appointment and another that morning giving us a two hour window of when they would arrive. THEN, we received notification that our tech was on the way, along with his name, contact number and a picture of who would be coming. Technician was masked, thorough, knowledgeable and professional. In addition, we recently purchased two new split units from Norfolk Air and the installation and communication were both excellent! Super pleased and would highly recommend Norfolk Air!
Lynn
Lynn
05:08 09 Dec 20
Adam resolved the situation, and he is a knowledgeable technician.
Joseph Angilletta
Joseph Angilletta
00:04 09 Dec 20
Called in the morning and had a tech out that evening. Adam Taft managed to quickly solve an issue that Smith and Keene techs said was non-existent on two different visits, much to our frustration. So happy we switched to Norfolk Air and am grateful to Adam for his professionalism!
Adrianne Dettloff
Adrianne Dettloff
15:51 07 Dec 20
Adam did a great job explaining to me what was wrong with our system and what needed fixed. He was quick and efficient in making the repair and cleaned up afterwards.
Shanon Miller
Shanon Miller
19:57 04 Dec 20
The technician Adam Taft was great and professional. He is very knowledgeable and skill. He quickly identified the issue and fixed within an hour. Very satisfied the service.
Trac Nguyen
Trac Nguyen
18:56 30 Nov 20
Adam knew exactly what was wrong had it fixed in no time great experience knows his job 👍
James Lee
James Lee
18:19 30 Nov 20
Adam Taft did an outstanding job providing the annual maintenance services required of our HVAC system. Would definitely recommend him in the future. Thanks for your help!
Michael Dewalt
Michael Dewalt
13:47 28 Nov 20
Adam was on time, professional, and efficient in helping me.
Daniel Arceo
Daniel Arceo
21:37 27 Nov 20
Adam was very knowledgeable about boilers and provided great recommendations on solving my issue.
Brian Rutledge
Brian Rutledge
14:34 25 Nov 20
We had Norfolk Air repair our heating system. Bill was excellent! He diagnosed the problem, got the parts, and made the repairs in less than a couple hours. We will be calling them in the future for any maintenance!
Sara Green
Sara Green
21:30 24 Nov 20
Adam was here same-day and knocked out the issue within an hour. Great service and great price. Very satisfied ⭐⭐⭐⭐⭐
B MSOL
B MSOL
19:44 24 Nov 20
Adam was very professional, and knew right away what the issue was and fixed it within 10 min! I would definitely recommend this company and hopefully you get Adam to come out and fix your issues!
De'Aundra Marie
De'Aundra Marie
22:31 23 Nov 20
Bill Howes was fantastic and his customer service was awesome.
Sherryll Edwards
Sherryll Edwards
18:55 23 Nov 20
Bill Howes was the technician, very friendly and fixed heating issue quickly. Great experience, would highly recommend.
Crystal Thornton
Crystal Thornton
21:37 20 Nov 20
Adam was great and very thorough. He kindly made us aware of some items we may need to be on the watch out for in the future. He also did a thorough cleaning of our unit, and was very diligent. Would highly recommend.
Jm Shannon
Jm Shannon
15:40 20 Nov 20
One of the best services I've ever had plan to use them in the near future for any issues. The technician Bill was very professional, informative, and reflected a great passion in his skills/trade he made me feel like this is the right company hands down. Bill set the tone and let me know i picked the right company through his approach to the job and good personality he represents the company well. I plan to call back and purchase a protection plan high quality customer service at its best with this company. I would like to say thank to the company and Bill for the outstanding service please continue the good work!!!
Jarvis Burkes
Jarvis Burkes
20:25 17 Nov 20
Bill was very professional and knowledgeable in explaining the issue with my condensing unit. I’m hoping not to have any issues with my hvac for a while, but if I do, ill definitely continue to use this company.
Brian Urunkar
Brian Urunkar
04:49 17 Nov 20
Adam was great. Showed up on time, thorough and gave me options I needed to make informed decision. Thank you!
Peggy OConnell
Peggy OConnell
16:55 16 Nov 20
Good experience.
Aaron Martin
Aaron Martin
15:27 11 Nov 20
Bill was great! Diagnosed and repaired our problem. He did not leave until everything worked well.
Mike Alphonso
Mike Alphonso
01:49 10 Nov 20
Norfolk Air and Heating are awesome. The salesman Rick was great. He gave me various options and price points regarding the replacement of my HVAC unit. He was very knowledgeable and professional. The technicians/installers were patient when explaining the features of the HVAC unit and how to properly operate it. If you require their services, I would recommend that you contact them without hesitation.
william haywood
william haywood
04:11 09 Nov 20
Hans and Dan were on time and very professional. They were very helpful in making an unexpected plumbing situation a great fix. They were thorough and knowledgeable in making sure job was done right. If we ever need help again we know who we will call. Thank you very much. Mark Gambardella for Mary Everett.
Mark Gambardella
Mark Gambardella
01:36 09 Nov 20
Excellent service!
Sandra Mitchell
Sandra Mitchell
23:56 05 Nov 20
We use Norfolk Air for our bi-annual services on a two-unit Trane house. Bill was amazing, upfront and honest and is our go-to for any service and troublecalls. Thank you, Bill!
Matthew McDonough
Matthew McDonough
14:28 05 Nov 20
Bill was out at our house yesterday and his quick appointment for maintenance quickly turned into a lengthy affair as he found many issues. Was very patient with us and we appreciate the time he took to work through and explain things for us. I will be requesting Bill for all of our service requests going forward.
Leslie Hogan
Leslie Hogan
15:20 04 Nov 20
These are my people!Cassidy, the service tech that came over to do our semi-annual service was very polite, professional, and knew his stuff. I really appreciated his thoroughness, and also his diligence to keep the house as clean as possible. I say that last point because he had to go in and out of our house like a hundred times and each time he was careful to take his shoe coverings on and off. That kind of diligence means a lot because it shows he pays attention to detail.At the end of the day, our house was given the assurance that everything is good to go for the winter and that's all I needed. Even more important, he wasn't trying to add more fees or unnecessary repairs to the house.Well done!
Junior Lorah
Junior Lorah
12:29 31 Oct 20
Scheduled annual maintenance before heading into the colder season and was absolutely blown away with the stellar service. Emanuel was wonderful; friendly, professional, and made sure any questions I had were answered in a way I understood. Everything about this experience, even from the initial phone call and scheduling, was great and positive. We will definitely be customers as long as we are in VA!
Liz Safrit
Liz Safrit
19:38 30 Oct 20
Wes from Norfolk Heating & Air corrected an electrical issue from a previous install by another company, additionally found 3 open circuits under our house and made those safe. Provided 3 options=estimates for corrections & job came in on time and on budget, I highly recommend Wes & the team for any and all HVAC or electrical issues, his service & professionalism were truly impressive.
Energy Donk
Energy Donk
18:17 26 Oct 20
Bill was amazing, professional and, was able to explain everything with what was going on and why along with pricing. If I could give more stars I would.Thanks
Stephanie
Stephanie
22:07 23 Oct 20
Bill showed up on time and went to work immediately after discussing the problem we were having on our AC unit. He was professional and fixed the problem quickly. I would recommend Norfolk Air and especially Bill.
Stacy Minnigerode
Stacy Minnigerode
13:28 20 Oct 20
I recently have them install a new tankless water heater in my house, I'm 100% satisfied with the work they have completed. Very friendly, professional and give you options on your project. Will definitely use them again for my next project.
BI FM
BI FM
15:22 09 Oct 20
The service has been great. I've used this company for plumbing and HVAC maintenance. Emanuel was great. He is very knowledgeable and will answer any questions you have. I was very pleased with his services.
Chris John
Chris John
10:59 09 Oct 20
Bill came in with and immediately found my issue. He was knowledgeable and very informative which I appreciated. I wish I could give more stars on the service. I will definitely be using this company again and recommending them to friends and family. 10⭐s for Bill.
Yolanda Gracia
Yolanda Gracia
21:14 08 Oct 20
A Picra godsend. I hired Norfolk Air to take care of several PICRA items on a home inspection report. Before coming to the home, they asked for the related list, ver batim, and any photos provided by the home inspector. They got through the list within a couple of days, and the home sold. During periods of confusion between myself and the buyer, Norfolk Air was professional and patient working with us both. I mainly worked with Sara, for scheduling, and to provide the information they needed. She was wonderful . I highly recommend this company for your plumbing/hvac needs.
Terez Lundquist
Terez Lundquist
01:09 03 Oct 20
Had to replace a toilet and Henry and Travis were sent out within three hours of my request for service. Henry and Travis did an excellent job of removing the old toilet and installing the new one. They cleaned up nicely and were friendly. The lady who took my call also was friendly. This is an excellent company I use for plumbing, electrical, gas, heating and air conditioning. UPDATE: I noted a small leak from the tank of the new toilet and emailed Norfolk Air. Henry and Travis responded in less than two hours (on a Saturday!) and tightened the fittings. Can't ask for better service. CONTINUED: I had a leak for a different toilet. At my request on a weekend, Travis called within two hours and came by the same day to repair the leak. Again- excellent service! Added 10/14/19: A new technician performed our regular, twice-a-year service. Emanuel was a pleasant, knowledgeable young man. Besides checking the heating system for the winter, Emanuel cleaned our humidifier, Great job, as usual! Update on 11/11/19: Doing some renovation and had to redirect a gas valve. Henry came out as scheduled and did the job. Very pleasant and professional experience as usual. THIS IS ONE WELL-RUN COMPANY! Update: 9/18/20- Had biannual inspection by Cassidy. Fine young man. Everything is working well- both heating and cooling. This is good insurance to have these inspections.
Gary Coldren
Gary Coldren
11:05 19 Sep 20
Supervisor Chuck Malone and Management Staff of Norfolk Air and Post from Skipper Duck .....Pipe repairI would like to thank your firm for the very prompt and timely response in order to repair a leaking pipe over my bedroom area. When I contacted Chuck Malone he was very prompt in returning my call and subsequently arranging an appointment time to make the required repairs. Hans was the person dispatched to perform the work. Hans reported right on schedule and was outfitted with a face mask, gloves and shoe coverings. This was our second pipe leak in the last three months...now a different area this time. As before, Hans immediately evaluated the situation , gathered the necessary tools and equipment to perform the work and made the repairs in a very timely and most thorough manner. Prior to the start of the work Hans reviewed in detail what needed to be done and what the cost would be. Again as with the previous work performed by Hans he was very diligent in taking care not to do any additional damage to the ceiling area which was damaged earlier by the leak. After carefully and skillfully making the repair Hans stood by for a period of time to make sure the repairs were well taken care of...and indeed they were. At all times Hans exhibited a thorough knowledge of what was required and did so in a highly professional manner. I have dealt with Norfolk Air for a number of years now and I would strongly recommend this company for any plumbing or electrical needs that you may encounter. Oh yes...thanks again Hans!Very Respectfully.Skipper DuckSidney J. DuckCAPTAIN U.S. COAST GUARD (retired)1102 Botetourt Gardens B-6Norfolk, VA 23507
Wanda Males
Wanda Males
19:13 16 Sep 20
The team of Bill and Emanuel worked simultaneously to diagnose our AC issue. They were efficient, courteous and knowledgeable. Thank you.
Ellen Selig
Ellen Selig
21:40 04 Sep 20
Wonderful experience. Tech was friendly, helpful, and efficient. I called at noon, they were here at 2:00, and everything was done by 3. You cannot beat that!
Richard Sletten
Richard Sletten
19:33 21 Aug 20
Bill Howes did an amazing and efficient job while being extremely professional and keeping everything clean!
Kaleb Alexander
Kaleb Alexander
21:50 14 Aug 20
I had two service appointments. One to get an estimate for potentially installing A 2nd AC system or, getting a bigger system as we were having to cool one floor at a time. ( We previously had another company come out and they stated that our system wasn’t big enough for the size of our home). We had a second service appointment as the AC had just started leaking water everywhere. Rick was our estimator who came out first. He was very kind, and knowledgeable. He looked at our home and size, the vents, the AC system outside and inside. He gave us a few options, getting a system only installed into the wall for upstairs only. However after looking at our system size he stated that it was big enough to cool the house. After speaking we decided that we should have the AC looked at about the leak first before we should decide on the estimate.Overall, Rick did not push us to extra work, push that we did need something bigger. He could have said he agreed with the previous company, but he did not. He gave us different price options, and was very friendly.The second appointment Sid was our technician. He was just as wonderful as Rick. He came in and looked at our system and got right to work. It turned out it was clogged, as we have three large dogs and weren’t changing the filters enough.... (we change them once a month, probs should do it twice a month.) it had collected water in the system, and was backed up and had soaked the insulation around it. Which could be the reason it isn’t cooling the house well. He got everything completed and corrected.Overall it was a great experience. Not to mention I called on Tuesday and had both appointments scheduled for the same week.I highly recommend them. There prices were a bit higher then others (not by much) but well worth the little bit of extra. They are quick, Kind, do not force work that is not needed on you, and professional.
Ashleigh White
Ashleigh White
16:01 13 Aug 20
They were the only company that had the right mix of availability and price, the technician was timely and professional, and would absolutely do business with them again.
David Lindeman
David Lindeman
16:05 04 Aug 20
Punctual! Informative! Reasonable! Professional! Courteous!
Megan Gibbs
Megan Gibbs
21:35 03 Aug 20
The technician arrived in a timely manner and was very professional. In addition to resolving our issue, he gave us lots of great tips on maintaining our AC and keeping it in top shape!
Aliza Reisberg
Aliza Reisberg
19:41 03 Aug 20
It's been a little over a year since Norfolk air did a complete overhaul (2 story house with a crawl space) of our heat and air system using American Standard. Mr.Taylor Everett was 100% correct with the evaluation of our older system and put together a new plan for a superior HVAC that has proven to be above normal standards. Josh and Brandon's crew did an outstanding job of the tear out and re-work the new system into the correct position for the maximum performance of the new system. They installed the air scrubbers and they make a huge difference. (Outstanding product !!!) They are a great addition to the system. With the new system we have approximately 40% savings in our utility bill. Mr. Evertt was perfect with the evaluation savings percentage. The Crew that performed the 1 year after service were very professional and courteous and was performed complete and on time. We will recommend Norfolk Air to anyone asking.
erlc tuttle
erlc tuttle
00:23 02 Aug 20
AC stopped working this morning and we couldn’t find anyone to come fix it today! Our friends recommend Norfolk Air, Heating & Cooling and they were here within the hour. Got us up and running! We will definitely be recommending to others!
Megan Campbell
Megan Campbell
18:07 01 Aug 20
The Air Conditioning was not working in my office, it was 93 degrees in there. I called in and they had someone come out very quickly. Brian did a awesome job getting my system back up and running. I highly Recommend Norfolk Air Heating & Cooling.
lester hollyfield
lester hollyfield
16:08 31 Jul 20
Matt Smith was our second HVAC technician. In my opinion, the first technician did not properly complete our requested service. I was told the first technician did complete what is normally required for the job, and that the additional stuff completed my the second technician is not normally required. The bottom line is that this company sent over a more qualified individual the day after, more specifically Matt, to ensure that we would be satisfied with the company's services. The company did not charge for the second technician, which I would have challenged anyway, but instead "made it right." The amount of debris and water Matt cleared from our HVAC during the second visit was astonishing to me. Matt "soft-sold" his efforts as removing minimal debris from our HVAC drain lines. I saw the amount of debris and water, it was not minimal. Our HVAC now is cleaned out and functioning as designed. Thanks Matt for your efforts! Thanks to the customer service employee, Heather (I think that is her name), for being professional and making certain that the issue was resolved. I have used this company a number of times and my issues plumbing/HVAC issues do get resolved, at a competitive price, even if the technicians need to return to complete the service. I would have given this company 5 stars, but for the fact that this is not the first time I have had to call for a return visit by the technicians.
Ryan Anderson
Ryan Anderson
00:47 29 Jul 20
So it was 100F and my home bound parents ac unit failed. We contacted a competitor and they “fixed” it..... but they did not, they wanted to sell an elderly couple a new $15k unit. When the unit failed for the third time after it was fixed, I called Norfolk Air Heating and cooling. Nicholas came out and and serviced our unit within two hours of my call in a hot busy time. We were back on line for $100 and I know all items were tested. The other company failed to do this, our family is so appreciative of everything that was done! Thank you from the bottom or our heart! You made a difference!!
Michael Spanos
Michael Spanos
23:29 27 Jul 20
Ninety degrees outside and inside ten degrees warmer than the thermostat was set. Turns out the exterior unit was not running at all. The fourth bunch I called was Norfolk Air, etc. Next time they will be the first. Justin was early (on a Saturday), professional, efficient and out of there in about 30 minutes. Top notch.
Larry Hunsucker
Larry Hunsucker
19:50 26 Jul 20
A/C was running non-stop but would not go below 80. Was told tech would be here between 2&4. Bill called before arriving at 1:30. He did a very thorough check and said I needed refrigerant - told me the price for me to ok before continuing the work.(this was after another company said I needed an entire new system.) Because it is going to take time for the temp in the house to catch up, he checked the temp that was flowing out of the vent to be sure it was cooling. Bill is very professional and an all around personable guy. He also recommended I check the Blue Ribbon Plan that Norfolk Air offers. Hoping this was all I needed for now but will be sure to call Bill when the time comes.
Betty Placco
Betty Placco
20:39 20 Jul 20
our air stopped working at 3 am. Bill from norfolk air can out and saved the day. !!! he was fast and right on the money about what was wrong !!! I highly recommend norfolk air. especially with emergencies !!!
wendi malevich
wendi malevich
16:38 20 Jul 20
I returned home from being out of town and found my A/C not working. It was 8:00 pm on a Friday night and the house was over 80 degrees. I called Norfolk Heating & Air and expressed my problem to see how quickly they could respond. Tyre called me back within 5 mins asking me how he could help. WOW. He was very professional and willing to help. Within 20 mins, Tyre showed up at my door with a smile and was committed to fixing the problem. He made no promises but vowed to do everything he could to get it up and running. He immediately found the issue and had the part on his truck to address it. Tyre has a genuine love for people and is committed to serve his community. I sure hope the company knows the value of good customer service because Tyre represents this company in a positive manner. I will be ONLY using this company in the future for all of my HVAC needs. THANK YOU Tyre for a positive experience. Keep up the outstanding work and I hope to see you again in the future.
Dave R
Dave R
04:09 11 Jul 20
We had a very timely and professional response from our technician Emanuel, he was super friendly, very good with my kids and even took the time to recognize and humor my dogs. He did a great job with the difficult scenario we were in, i am military and in the middle of a pack out, boxes were everywhere and the house was crowded with packers, but he was still quick and efficient.... way to go!! A+
Christopher Dye
Christopher Dye
23:22 07 Jul 20
Polite, friendly, and courteous. I will use them again and recommend to others.
Carla Douglas
Carla Douglas
22:46 06 Jul 20
Had some leaking faucets repaired. Service provider was on time and displayed a thorough knowledge of what needed to be done to fix the problem. Technician was respectful of my house and belongings as he wore foot protection and practiced social distancing. Highly recommend them for your plumbing needs.
John Tony Brown
John Tony Brown
22:21 06 Jul 20
Wes was fantastic helping to explain and correct electrical issues. Incredibly professional and knowledgeable, would highly recommend to anyone.
James Frevola
James Frevola
15:14 04 Jul 20
We turned on our air conditioning for the summer, and SURPRISE, it was not cooling. Nate came out a couple hours later and not only replaced the burned out capacitor, but really talked me through some preventative measures for keeping my aging system working for a couple more years. He was extremely professional and generous with his knowledge. I would most assuredly call on him again for my HVAC needs.
Suzette-Marcos Hill-Ferraz
Suzette-Marcos Hill-Ferraz
13:14 02 Jul 20
Was able to get early next day service for a non-emergency. The technician, Bill Howes, showed up at the very beginning of the appointment window. Courteous, pleasant to deal with and fixed the problem. Can't ask for more than that.
Ron Lyon
Ron Lyon
16:56 01 Jul 20
Very helpful and polite techs and office staff. Prompt and clean and good social distancing. Appreciate your service contract which I just purchased. I feel like it's a good deal. 🤗 fixed a worrisome leak.
Jenny Baty
Jenny Baty
16:33 30 Jun 20
The electrician Wes provided the most exceptional service of any contractor I have ever used. He took the time to understand my problem, researched solutions, and recommended one that was perfect for what I was trying to accomplish. Great service, great clean up. Couldn’t be happier.
Danny Ross
Danny Ross
21:27 29 Jun 20
Over the weekend I noticed I had a problem with my main sewer line. I though with a little Drano and some patience that I could fix it myself. This Morning (a Monday, great way to start off the week) I found my back yard flooded and sewage everywhere. So, I am not the plumber I thought I was. I called NAHCPE and they came out to the house within a half hour of my call. Marvin and Henry came out and did a great job. I was up and running in an hour. I would like to also add that I had a problem with my A/C a few weeks back. I called NAHCPE and the sent out Tyre. Another great professional from this organization. Tyre tried to sell me on the service plan, but my thought then was, "What could go wrong." I was wrong -- when you think you are in the clear, that is when SH*T happens -- and in my case this morning -- literally. I would recommend NAHCPE to anyone. Oh -- and I am not on a service plan.
Micheal Mink
Micheal Mink
14:07 29 Jun 20
Our kitchen sink was leaking on a Saturday! Norfolk Air was able to get someone out to our house extremely quickly. The job was done efficiently and the gentleman making repairs was professional, friendly, and courteous. We will definitely use them again for future repairs.
Emily Rodenbush
Emily Rodenbush
15:14 28 Jun 20
Our A/C stopped working 6/25 overnight. We called Norfolk Air morning of the 26th, Friday. Saturday is forecast to be in upper 90 degrees. The entire experience was very positive. Our technician was Bill Howes, he was knowledgeable, professional, prepared, on time and got us up and running in no time. Recommend signing up for their blue ribbon, preventive maintenance protection plan. Thanks for being so responsive!Jerard Brewer
jerard brewer
jerard brewer
18:38 26 Jun 20
Great work quality, fixed my electric to my living room and fair prices.
Richard Boyd
Richard Boyd
16:48 21 Jun 20
Great experience! Awesome employees! Would recommend to anyone!
Becky LeSueur
Becky LeSueur
22:14 19 Jun 20
Excellent customer service!
Kimberley Eason
Kimberley Eason
18:38 19 Jun 20
Tammy is one of the best this place to offer, always quick to answer questions and return calls
Blake Jones
Blake Jones
17:40 19 Jun 20
Awesome!
Melanie Bise
Melanie Bise
16:44 19 Jun 20
On time and great service! Reasonable prices! Thanks!
amy vandercook
amy vandercook
13:20 19 Jun 20
They responded on time, were friendly and extremely professional. They identified the problem quickly and didn’t try to sell us products or services that weren’t needed.
David Marker
David Marker
04:10 18 Jun 20
Tammy went above and beyond her requirements to help me schedule an appointment that suited me and answered all of my questions and concerns. She is an amazing person to help you if you need to schedule an appointment! I would recommend this company to anyone and everyone around the Norfolk area! They are the best around !
Kolbie Jenkins
Kolbie Jenkins
00:56 18 Jun 20
I've been using them for at least 10yrs.Always prompt and professional service.Bill, our tech this time, kept up that trend.Thanks, Bill!I highly recommend them.
Jay C. Jenkins
Jay C. Jenkins
13:53 17 Jun 20
Excellent company to work with!
Allison Ames
Allison Ames
21:54 12 Jun 20
Brian and his crew showed up exactly when promised and did a truly nice job installing a new tankless water heater. Everything looks really tidy; a nice professional installation!
Kevin Moberly
Kevin Moberly
21:44 10 Jun 20
Wonderful service
Elizabeth Graham
Elizabeth Graham
17:09 10 Jun 20
I wish to share the outstanding service provided by Norfolk Air and our technician Bill. Bill arrived early and proceeded to correct our AC issues quickly and efficiently. In addition he was friendly and just a nice fellow. I would not hesitate to recommend Norfolk Air and Bill to anyone !
Neil Landy
Neil Landy
12:08 10 Jun 20
Tammy Ballowe was very friendly and kind on the phone gave the answers I was looking for and sounded very knowledgeable on the subject.
Phil Kershner
Phil Kershner
16:56 09 Jun 20
They were early for the appointment and called ahead of time to provide an ETA. Wore a mask to protect from COVID exposure. Friendly and personable. Trustworthy service. Highly recommend. They added a pound of refrigerant to my Daikin mini-split unit.
Sean Combs
Sean Combs
15:02 09 Jun 20
Professional work attitude amd very well at communicating source of problem and repair options.
Michael.w. lee
Michael.w. lee
18:46 07 Jun 20
Great coordination of services, Bryan is great!
Laura Maloney
Laura Maloney
18:46 05 Jun 20
our technician today Tyre was incredibly thorough, polite, kind, caring, and did a GREAT job for us. working with this company has always been easy and they are VERY responsive and customer centric. When we had a problem in the past, they sent someone immediately to fix it. we highly recommend these folks
robert pasternack
robert pasternack
18:33 04 Jun 20
Faithfully & on schedule Norfolk Air (Nathan) came to do the annual well baby check on our HVAC system. As always, we are very pleased with the service we get from Norfolk Air & will continue to use them to service our HVAC needs.
Jim Gwathmey
Jim Gwathmey
16:38 04 Jun 20
If there was a 10 star rating Bryan would receive it! Thank you!!
hollie schaubach
hollie schaubach
16:33 04 Jun 20
Henry called at 8am sharp. Was very prompt, very professional, and actually shows/explains the issue before moving further. Great experience all around and if i need, will definitely use them again. Very pleased with the results. Thank you Henry for the outstanding work.
James Womack
James Womack
01:18 29 May 20
Best company to work with, friendly, competent & most importantly, reliable. I have no doubts about their services & have now used them for all trades & can vouch for them all. When my heat was out, they were out tirelessly until it was resolved. Shout out to Wes & Brandon & Steve & Chuck, among many others. Thanks, ya’ll’
Laura Maloney
Laura Maloney
00:48 28 May 20
Excellent customer service for our HVAC install. Informative and friendly. Always have good response time for this project and other smaller scale jobs that Norfolk Air has completed for us.
Lady McClintic
Lady McClintic
17:01 27 May 20
Had a plumbing problem called they sent Bryan Davis he was very polite & professional!! Very happy with the service.
Sue Barber
Sue Barber
13:08 22 May 20
We've had them out twice so far, once to replace a water heater and the second to fix a couple faucet leaks we didn't have the skills to tackle ourselves. They sent Bryan both times and he was efficient and professional, and got everything done. So far no problems with what he has fixed, so we are satisfied!
K.D. May
K.D. May
12:28 21 May 20
I called on Friday morning with a broken garbage disposal. They could have gotten me scheduled same day but I had a conflict, so first thing Monday the tech was there, quoted me a price, and replaced my garbage disposal same visit. Courteous, professional, and efficient, I will call again with other issues I have in the future.
Emily Snyder
Emily Snyder
15:44 18 May 20
My first time with Norfolk Air.Wes was wonderful. Explained what he was doing, answered my questions and got the job done quickly.
Jeanne Crist
Jeanne Crist
00:23 17 May 20
The tech Emanuel Cabrera was very professional and helpful. He show up on time and answer any question I had. He took his time doing his job and made sure I was satisfied, He also doubled check to make sure it was right. I am very pleased with this young man work.
David Clark
David Clark
16:13 07 May 20
Norfolk Air and Heating performed exceptionally! Jennifer in the office listened closely to my concerns about the Mitsubishi ductless that needed typical service and diagnosis of possible short cycling and a drain line leak. She set an appointment for the following morning. I received clearly stated emails about the assigned technician, special covid19 safety provisions, and an active map that showed the technician's travel, live. Since I'm in a rural area, the map was very helpful and assured that I was in the right place when the tech arrived.Nate arrived on time, listened and communicated clearly as he worked through the service and diagnosis. He solved all problems and gave a few tips about how the system works and what I might do for general homeowner care, especially in relation to my initial concerns.The company's professionalism, communication, organization, and responsiveness is absolutely top notch! Not only are they the best hvac company, they are the best construction trades company that I'veexperienced.
Pinal Mountain
Pinal Mountain
23:55 15 Apr 20
My water heater sprung a leak late in the evening and the shut off valve sprung a leak when I tried to turn the water off. Called Norfolk air heating and plumbing and they were here in no time to replace the valve and give me an estimate for a replacement water heater and scheduled installation the next day! Trueley service with a smile.
Dennis Hopkins
Dennis Hopkins
13:05 15 Apr 20
A++++ Brain was very professional. Fixed my problem quickly and clean every thing up after, so very pleasant.
Karen Harrah
Karen Harrah
16:12 10 Apr 20
Prompt, professional and reasonably priced. Highly recommended
Philip Huber
Philip Huber
01:07 07 Apr 20
Mr. Wes did a wonderful job! I was very pleased with the service. He worked fast and efficiently. Also, he explained everything that he was doing so there was no confusion as to why he was doing what he did.
Graham Merritt
Graham Merritt
18:45 03 Apr 20
I purchased my first home in May of 2019 and chose Norfolk air to install a new hvac system. The workers were on time and very professional. Job well done. The hvac system performs flawlessly. I’ll definitely be using Norfolk air for all of my future hvac needs.
Joshua Jaecks
Joshua Jaecks
02:54 27 Mar 20
This was my first experience with Norfolk Air, but it won't be my last! From my first phone conversation with Jessica regarding my rather desperate need for a qualified electrician to the work done by Mr. Parsons to the final paperwork and payment everything was handled exceptionally well and most professionally. I plan to call Norfolk Air in the future for any HVAC, plumbing or electrical needs that I have!
Graham Hudgins
Graham Hudgins
20:01 23 Mar 20
What a great team of professional, knowledgeable, and enjoyable people to work with! Everyone was SUPER patient with us and our old home. We love the new HVAC design and system, and highly recommend their work. Thank you so much, Josh, Taylor, and everyone at Norfolk Air!
Louanne Glennon
Louanne Glennon
17:15 18 Mar 20
Professional and courteous! Would definitely hire again and always refer friends and family for any needs. Great customer service!!!
Shay Huesman
Shay Huesman
14:27 11 Mar 20
These guys help us out every year. They're an extremely philanthropic company!
Camp Gonnawannagoagin
Camp Gonnawannagoagin
14:05 11 Mar 20
Professional service. Knowledgeable technicians AND administrative staff, which is so refreshing. They even called to offer us more appointment options when they had some openings. I love them!! I highly recommend their Blue Ribbon Protection Plan. It has saved us hundreds of dollars every year
GREGG COOK
GREGG COOK
14:00 11 Mar 20
Had a great experience today with this company. I called before noon and electrician was sent right away. Wes diagnosed the problem promptly and replaced the overheated breakers. He also replaced the ones that weren't up to code and installed an outside outlet for us. In no time we had power (and subsequently heat) back on. Very pricey but efficient and professional.
Iwona Dale
Iwona Dale
12:48 10 Mar 20
Came quickly to repair my heat. Thanks Norfolk Air. Your my HVAC people.
Sandy Beaches
Sandy Beaches
06:02 17 Feb 20
Bryan and Henry replaced my old water heater. Both technicians were friendly, knowledgeable, polite, and worked in a timely manner. I really appreciate it!Since I can't do two reviews, I'm just updating this one. It's still five stars! Marvin and Khiry came out to do some work today and were very knowledgeable and professional. Thank you.
Heather Taylor
Heather Taylor
22:54 07 Feb 20
Called Norfolk Air, told them the heating problem. The technician came out, fixed the issue. Polite and professional. From the first call to the completion was 2 hours. Job well done !
M STEPHENSON
M STEPHENSON
15:43 01 Feb 20
Friendly service to schedule the appointment quickly. The tech was knowledgeable and a good bit of extra time (unbilled) to check to see if I was still under warranty, even though we were both pretty sure that I was not. Everything got fixed as soon as the part came in and is still working fine.
Dave Alessandria
Dave Alessandria
15:10 13 Dec 19
Jake was able to get my heat up and running quickly. He explained the entire process, I felt very comfortable with the repair he recommended; he even showed me what the different buttons on my thermostat do, and was able to get rid of an annoying message it kept displaying. I will use them for all my future hvac and eletrical needs, and I'll be sure to ask for Jake again.
Julian Samos
Julian Samos
02:08 07 Dec 19
Update 12/3/19 -Our heat stopped working this morning. We called and a technician was dispatched quickly. Nate, who has been to our home several times, arrived early. Nate has always been great! He diagnosed the problem quickly and he was able to fix it after acquiring the parts needed. We are now back to being warm all within the same day. What is truly excellent customer service, and was a welcome surprise, is the repair was covered and we certainly did not expect that. Truly grateful for the work that was done today and the above and beyond customer service!!!!Update -Both owners, Brian and Bobby, came to our home with Nate (technician) to determine if there was in fact a leak. They spent several hours here with us and determined there was not a leak.The compressor was replaced under warranty yesterday. Brian called yesterday evening to ask how things were working, and said they also want to replace another part to ensure we have long lasting comfort and also to give him peace of mind. That work will be done on Thursday.We definitely appreciate their time and commitment to follow up. We enjoyed talking with them as well. We will be happy to call on Norfolk Air when we need help in the future.
Melissa Foster
Melissa Foster
22:29 03 Dec 19
Other than a small hiccup due to communication, the entire Team at Norfolk Heating & Air did a great job of getting to the root cause of the issues with our Geo Thermal unit. We worked with techs, managers and both owners, and they all worked hard to help us! We are very pleased with the outcome and would recommend them to our friends and family!
Tom Foster
Tom Foster
22:38 26 Nov 19
They help us out every year. A very philanthropic company!
Camp GonnawannaGOagin
Camp GonnawannaGOagin
02:13 26 Nov 19
Run by veterans who really know their trade, which are a dying breed. All of their techs receive hands-on guidance and training from these excellent tradesman as well. I've been a customer for years and they still have the same people working for them. That's a great sign of a great company.
LMH
LMH
02:11 26 Nov 19
I never write reviews, but these people are my heroes and they deserve it!My husband tried to be a plumber last weekend- didn't work. We called Norfolk Air on a Friday night...desperate. My husband actually was able to speak to directly to the plumbing manager who personally saw to it that a plumber would come out that night. The young man (Marvin) was thereunto even an hour later to save the day (well, night). He fixed our busted pipe and even cleaned up the "crime scene" my husband left behind-ha. Not only did he fix the immediate damage, but he gave us the option whether we wanted him to repair the entire pipe in order to have a working washing machine OR for him to "cap" the leak and he come during the day to fix it. How kind it was for him to offer so we could choose between convenience and emergency. I'll be using them for not just plumbing, but for EVERYTHING!
Gregg Cook
Gregg Cook
02:03 26 Nov 19
The office staff is very personable and efficient. They went out of their way to contact me to offer a more flexible appointment; they didn’t have to do that. When I thought my system was done for, their maintenance technician pointed out an easy fix, which really impressed me. They also have monthly payment plans on service agreements that we recently signed up for. Super affordable and SO worth it for peace of mind.
Old Donation DI team
Old Donation DI team
01:40 26 Nov 19
I have a geothermal heating and cooling system and recently had Norfolk Air, Heating, Cooling, Plumbing & Electrical address a problem I had with my system plumbing. The crew arrived on time as scheduled, quickly and accurately diagnosed the problem and arranged for repairs. Repairs were done efficiently and effectively and with in the cost quoted. As both my wife and I work, timeliness and accuracy of estimates are both very important to us. Norfolk Air consistently comes through for us! Keep up the great work!
John Koivisto
John Koivisto
19:17 24 Nov 19
Replace electric water heater with a Rinnai Tankless. Chuck, Henry & Travis were very professional & thorough. They did a great job. I'll consider Norfolk Air for my future work.
John Jones
John Jones
23:38 21 Nov 19
Just had fantastic help from Jake! He not only made sure I understood exactly what was happening with my heater that made it stop working, he also fixed it quick as a jiffy. The price for parts and service was fair and reasonable.I am going to continue using "Norfolk Air Heating, Cooling, Plumbing" for my annual service.
Nicolle Boden
Nicolle Boden
14:45 15 Nov 19
Although it was a "routine" pre-winter system check (I qualify "routine" because it required a trip to our roof to check two units), Justin did a thorough, outstanding job. His level of professionalism at what appeared to be a fairly young age was striking. This was not my first time using Norfolk Air, and the excellent service continues.
David
David
12:51 11 Nov 19
Great excellent world class sales and service.Just had my annual cleaning for my tankless water heater. Technician name was Marvin.Very polite professional well spoken young man. Norfolk Air Heating, cooling have the best most professional and skilled technicians. Price point seems to be the trend lately. Some could say they got a bargain until stuff breaks down and then it cost an arm and a leg to fix it. Norfolk air Heating and cooling may cost a little more but the the products and service they offer is worth the investment. Discount plumbers are hard to track down whens the stuff goes wrong. The corporate office at Norfolk air and Heating is right up the street on east little creek road.
Mark C. Cagle
Mark C. Cagle
20:24 29 Oct 19
Norfolk Air was immediately responsive to my situation (water heater failed). The technician Marvin was very professional and understood my needs for specific type (top relief valve vs. side etc). I highly recommend Norfolk Air.
Sam Pepper
Sam Pepper
21:18 25 Oct 19
Jake was amazing. Prompt, friendly, and superb customer service! Thanks so much for getting our system back on line same day I called!
Stephen Hatfield
Stephen Hatfield
21:02 23 Oct 19
Our gas heater just stopped working. I called on a Sunday. Someone called and said they would be right over within an hour. He had it up and running in a matter of minutes! We are so thankful.
Sharon Regero
Sharon Regero
19:08 20 Oct 19
This is an amazing company. They are always very responsive, professionsl and prompt.....I highly recommend this outstanding company!
carole garrett
carole garrett
10:37 19 Oct 19
Outstanding service and professionalism. I scheduled an appointment with a two hour window and the technician was at my house early. He called first to make sure everything was still good. He arrived, gave me all the options and said he could do the job right now if I wanted. He completed the job quickly and it looks really good. Great job electrician Jason. I highly recommend Norfolk Air Heating, Cooling Plumbing and Electrical,
Gary Davenport
Gary Davenport
17:01 04 Oct 19
Jason, the electrician arrived promptly on the set appointment and was both courteous and knowledgeable. I will request him if I have a future electrical problem.
Ann P. bisese
Ann P. bisese
19:48 01 Oct 19
Called and was able to get a tech and the problem fixed in a few hours from the callVery grateful to have the issue resolved
tasha castro
tasha castro
20:10 20 Sep 19
I am out of town and my dog sitter informed me that my house was close to 90 degrees and the dogs were very hot. I called Norfolk Air and Drew was out within a couple of hours. He had me up and running within an hour for a fair price and was so accommodating to working with me through text to fix everything. I am so grateful for their efficiency and how great they are. I hope I won’t need them anytime soon (😉) but will absolutely call them the next time I have any issues. I cannot thank you enough!!
Julie Hastings
Julie Hastings
22:04 09 Sep 19
Did the job in time frame that he said would have it done, very friendly , explained things very well , gave us an estimate . Will use again for sure.
Colleen Cherry
Colleen Cherry
13:02 15 Aug 19
Very professional company! The tech was very friendly! Before any work was done he gave me pricing and recommendations for what would normally be done in my situation (HVAC leak detection and adding freon)
Paul McGuire
Paul McGuire
21:02 06 Aug 19
We had our system put in by Norfolk Air 7 years ago and they have been great! Emanuel just left after performing a yearly maintenance check on the system. He was prompt, neat and efficient! Will definitely continue to use Norfolk Heating and Air.
Tami Simonds
Tami Simonds
17:11 22 Jul 19
I have been using Norfolk Heating and Air for two years now and I have had them do maintenance and new installations. They have been consistently outstanding, each and every time they have provided support to me and my family. Thanks!
Denny Porter
Denny Porter
11:30 21 Jul 19
Chris Hughes was on time. The work was completed neatly and efficiently. I am very pleased with their service and highly recommend Norfolk air to family friends and neighbors. I recommend Chris as their service provider. Thank you!
Alicia Hinsch
Alicia Hinsch
01:33 19 Jul 19
I contacted Norfolk Air to have them look at why I had standing water in my utility room after the washing machine was used. Lady on phone was great and a technician was set to come out later that afternoon. Marvin showed up and was a totally professional rep. He found the main drain pipe had rusted through and we scheduled the repair to be completed first thing the following morning (my request). Marvin and Dennis showed up and repaired the pipe with no issues. The thing that was more impressive than the quality of work was the mentorship that Dennis showed to Marvin during the work process. It's rare to see such a quality in today's work force.Nice job.UPDATE - My old house had another plumbing issue this morning, under the kitchen sink. Quick response from the entire team had me back in business in no time. Travis was an exceptional technician and a wonderful person.
THOMAS SPRATT
THOMAS SPRATT
17:03 17 Jul 19
Sara is always a helpful and knowledgeable I’m always blown away by there service keep up the good work.
Lloyd N
Lloyd N
02:26 11 Jul 19
Arrived promptly, very polite, and professional.
Rob Cropper
Rob Cropper
21:35 28 Jun 19
As a property manager its hard to find good reasonably priced help, especially when the after hours calls come in! Norfolk Air Heating, Cooling, Plumbing & Electrical is always there to provide myself and my tenants the service they need for just about everything!
Kimberly Scala
Kimberly Scala
17:02 26 Jun 19
Very satisfied with my service yesterday. They found and repaired my problem quickly. I could not have asked for more!!! thank you.....
Wayne Mitnick
Wayne Mitnick
10:15 22 Jun 19
Justin came out to check our unit, figured out the problem in less then 15 minutes and gave me a quote! Painless!
Lily Porter
Lily Porter
12:06 07 Jun 19
This was the third company I called. (The first one I called never replied my calls although I kept leaving messages for a week; the second company put me on a waiting list but they said that could mean 2 weeks.) They were very quick to respond, repaired it in minutes and the cost was agreeable. Thank you so much!
Seika Smith
Seika Smith
02:16 30 May 19
I had a slow leak from a Navien Tankless water heater. They sent a team out the same day. The guys arrived when they said they would. They quickly identified and fixed the issue, and the price was reasonable.
Burr Henderson
Burr Henderson
00:34 30 May 19
Norfolk Air is one of the greatest local businesses. Every time I call they are prompt to send a Tech or schedule an appointment. They are always polite and always let me know that they are on their way. They always clean up and put things back in order when the job is done.The techs explain what they did and help me understand how to keep my system working at its best. Thank you for all you guys do to help keep us warm in winter and cool in the summer.
Norma Wilson
Norma Wilson
17:47 29 May 19
Norfolk AIr installed a new AC unit two years ago. It went out on the weekend and they came out and fixed it in short order (bad connection in the thermostat). Prompt, courteous and reasonable prices. Highly recommended.
Michael Bushell
Michael Bushell
18:45 26 May 19
The Norfolk Air crew of Brandon, Drew, and Collin worked at our home yesterday. They installed a replacement A/C unit that had failed, leaving our second floor hot and steamy for several days. We contracted with them on Wednesday, and on Friday there were here, bright and early. They worked steadily, efficiently, carefully and cleanly through the day, completing the job by the end of the afternoon. We were very impressed with their professionalism in every aspect of the job. If we have any future needs for A/C or heating work, we will absolutely return to Norfolk Air--no question about it!
Blair Belkin
Blair Belkin
23:40 25 May 19
Fantastic company! We had both our HVAC and water heater replaced with them. Customer service is phenomenal and their technicians are great communicators and subject matter experts. Wouldn’t even consider going anywhere else!
Laura Haggerty
Laura Haggerty
17:34 15 May 19
Chuck came out and assessed my plumbing issues and before he departed he made sure I was satisfied with the finding. I will continue to use this plumbing company and the price is reasonable.
Erik Robinson
Erik Robinson
12:56 22 Apr 19
amazing company and defiantly worth the price had a breaker issue they fix it the next day and got it inspected
Benjamin
Benjamin
01:44 21 Apr 19
Norfolk air has very professional employees and are on time.
Drew Lucas
Drew Lucas
13:57 28 Mar 19
Incredible service from start to finish! From my initial call to Norfolk Air to the friendly and professional technician that took care of my HVAC problem, their service is second to none.
Ralph Almodovar
Ralph Almodovar
13:27 22 Mar 19
Norfolk Air just completed install of a air blower for me and they did great job of timely and complete work. The price was good as well. The entire staff has been great over the years.
James McKinney
James McKinney
16:46 15 Mar 19
Great job installing our heating unit,
Herbert Golfe
Herbert Golfe
06:16 10 Mar 19
Norfolk Air recently installed a new heating and cooling system for us. They gave us the best price and their workmanship was outstanding. They are reliable, respectful, very professional and are extremely efficient. We are sold on Norfolk Air for all our HVAC needs now and in the future. Thank you for the great experience!
Paulette Kampe
Paulette Kampe
03:46 01 Mar 19
Talking with them seems giving positive results...they are kind and accommodating...looking forward to working with them when they give the quotes
bunbarbie ito
bunbarbie ito
16:17 22 Feb 19
prompt, knowledgable service
David Lannik
David Lannik
17:56 20 Feb 19
Scheduling quote and service time was easy and convenient. Manager acquiesced my special request. Service men were knowledgeable and pleasant. Job was done sufficiently and price was fair.
Trey Emmons
Trey Emmons
14:07 07 Jan 19
Professional and courteous.
P.H Mobo
P.H Mobo
15:24 29 Nov 18
I called Norfolk Air to fixed my furnace and James came over and did excellent work. He was very professional and went through every step until he found the problem. Norfolk Air has reasonable prices and tell you the truth. I will always call them whenever my hvac system needs a repair
Curtis Miller Jr.
Curtis Miller Jr.
01:56 29 Nov 18
Fast and Professional service. Our Heat Pump stopped working and we were able to get it looked at the same day. Once the unit was working again, Tyre explained exactly what had happened and how he made the repair.
Chris Strickland
Chris Strickland
20:22 28 Nov 18
We recently had a new tankless boiler installed by Norfolk Air. as well as an electrical panel moved/upgraded With new boiler installs there can be quirks and not all of our radiators were putting out heat. Drew came out on Saturday and was extremely thorough. He went through the radiators four times each to make sure any air was pushed out. He also ensured the boiler itself was working properly. He was extremely nice and professional. Overall, the Norfolk Air teams are very professional, dressed neatly and they aim to make the customer happy.
Jane Cannone
Jane Cannone
13:42 25 Nov 18
I have had Norfolk Air for 2 years and they are amazing. They are always on time, knowledgeable and nice. I have the premier plan and they come 2 times a year.
veronica
veronica
00:52 15 Nov 18
The technican Justin not only showed up on time for out appointment but was very through in completing the maintenance for our heating units. One of the many reasons why we will continue to hold a service contract with this company.
Greg Schwarga
Greg Schwarga
23:40 14 Nov 18
We have been doing business with Norfolk air for the past year with our management company, we are very very pleased with service and Sara in the office is amazing! Keep up the great work!
Katie Jablonski
Katie Jablonski
16:26 14 Nov 18
My heat pump compressor died and my entire system needs replaced. I had one quote and decided to give Norfolk Air a call for a second estimate. Receptionist was very polite and accommodating. She was able to schedule me an appointment for a "comfort specialist" to come take a look. Very easy experience on the phone.Taylor came a couple hours later. He looked at the old system and put in recommendations for a new system. He was very professional and courteous while in my house. I felt no pressure whatsoever to sign anything about installing new equipment. He explained the different options and was very straight forward with what he would do if he were in my shoes. He also went over financing options, if we decided to take that route. Again, no pressure.While I haven't signed with Norfolk Air, or ANY company at this moment, I am definitely not leaving them out. The whole experience thus far has been very good. They have competitive prices and provide a quality system name.I would recommend to give them a call and have someone check out whatever is wrong/what you want to do. If I do decide to go with them, I will update this post with a synopsis of how installation went.
Tom Sykes
Tom Sykes
03:41 14 Nov 18
Jim came over on a short notice and did such an amazing job and helping me with my extremely old school boiler. He was thorough with the instructions of turning it off and on and even called an oil company to find out prices for me to get it filled. I will definitely be using them for any other issues that come up in the future.
sara langford
sara langford
20:33 05 Nov 18
I recently used Norfolk Air for a HVAC and Plumbing estimates. They are always professional and helpful. I plan to use them again for all my home renovation/repair needs.
Dawna S.
Dawna S.
19:04 31 Oct 18
Once I called and told them the problem they were able to hook me up with a technician within 24 hours. Very professional service! His troubleshooting of the problem was very extensive and I was confident in his assessment. I would definitely call them again if I were in a bind.
Caleb Wilson
Caleb Wilson
20:27 23 Oct 18
Chuck did a great job and was very quick on our changes to a gas connection for a stove. I appreciated the notifications to let me know exactly when he would arrive, and the ease of getting an appointment that worked for us. Thanks, will use your company again!
Michelle Ouellette
Michelle Ouellette
18:36 03 Oct 18
I was not a returning customer and my A/C failed on Friday morning of a holiday weekend. They had a technician at my house within 40 min and stayed pro-active in getting my unit running. They have a customer for as long as I live in the area.
Michael Knickerbocker
Michael Knickerbocker
12:24 30 Sep 18
Extraordinary customer service from the Administrative Assistant who scheduled me quickly, to the Manager helping to do some preliminary problem solving to the technician who was polite, friendly and especially knowledgeable. Highly recommend!!
Elizabeth D
Elizabeth D
14:00 28 Sep 18
First time using the company and I have to say I'm impressed. Our A/C went out and they had a technician over the same day and assessed the issue. Turned out we needed a new unit but didn't have an opening to install for a few days. The owner assigned two technicians to come on a Saturday of Labor Day weekend to install the unit and get our house cool again...at no additional charge. In my opinion, they represent a fine company who understands customer needs and are willing to bend over backwards to get the job done.
Andrea Phillips
Andrea Phillips
13:16 07 Sep 18
Our Dental practice experienced a leak from our AC unit in a very high traffic part of our office. Brandon came out quickly and fixed the issue we were having. He completed it very fast which helped us to move along with our busy work day without distraction. Would highly recommend!
East Beach Dental
East Beach Dental
16:41 27 Aug 18
This company is easy to reach and gave me a satisfactory appt. time. very friendly. nice to work with.
Karen Weisstanner
Karen Weisstanner
21:02 24 Aug 18
Awesome customer service and response time. Our AC unit went out and within one hour of calling a technician was able to come out to fix it. He was friendly and he knew what to do. He had our unit working again in no time. This was our first time using this company but definitely won't be the last.
Keith Rinne
Keith Rinne
13:58 23 Aug 18
A technician came out to do routine maintenance on our HVAC system. He arrived on time and was very polite and professional. He checked the filters, vents, fans and blowers, and cleaned the indoor and outdoor coils. Price was very reasonable and I would highly RECOMMEND.
marilyn carnahan
marilyn carnahan
13:28 15 Jul 18
Our air conditioning went out late last night, but Norfolk Air came to the rescue! Michael arrived quickly. He identified the problem, took photos, and explained in detail what was going on and what needed to happen. He offered us options and considered our budget. We paid a fair price for the service received, especially considering the late hour, and Michael had us back up and running within just a few minutes after installing a new part he had with him. We got a good night's sleep in a cool house thanks to him! This company has a great team who are friendly, professional, and genuinely care about what they do. Pricing is competitive and they're considerate of your time. They'll continue to get our business and recommendations!
Andrea Farrell
Andrea Farrell
13:20 13 Jul 18
HIGHLY RECOMMENDED !Great company to deal with. The customer service representatives and Technicians are genuine and knowledgeable.My thermostat & Air conditioner stop working . Norfolk Air Heating & Cooling was able to diagnose the issue, fix the problem for a fraction of the cost compared to other estimates I received.I would HIGHLY recommend their services! This company is honest and don't try to take advantage of unforseen situations and over charge you just because they can.
Toni
Toni
17:39 07 Jul 18
Called these guys in a pinch as my rental had an ac issue. Came out same day and corrected problem. Weekend fees were higher but I expected it. Tenant happy though.
Andrew Briggs
Andrew Briggs
12:52 02 Jul 18
I had great experience with Norfolk Air not once, but twice in just over a week and a half. We usually have to go through our home warranty company for AC service, but because they were taking so long I was able to out source and chose Norfolk Air and I am GRATEFUL I did. Norfolk Air was quick, polite, and willing to work with me for afar (this was for out rental property). I will be sure to do everything in my power to use them again. Thank you Norfolk Air!
Alexandra McGourty
Alexandra McGourty
15:00 29 Jun 18
I had them come out to my house to replace a condensate line (copper) that I only thought needed insulation. The technician arrived and found much more damage in the line than what I had known. Without their thoroughness to diagnose the situation, the water damage could have been a lot worse. I will definitely be using them again.
William Gresham Jr
William Gresham Jr
12:49 29 Jun 18
I had a great experience Friday with Norfolk Air. They were able to do a same day appointment to resolve my A/C issue. Tyre was the technician, and he was prompt, thorough and polite. He explained the troubleshooting steps and read outs. I was very happy with the service!
Erich Klein
Erich Klein
10:16 24 Jun 18
We chose Norfolk Air to replace our old dying upatairs unit. The Sales Rep was timely abd profeasional. The technicians were prompt and efficient. They were able to answer any questions I had.
Kate McDonald
Kate McDonald
21:54 11 Jun 18
Great & timely service
Tidewater Home Improvement LLC
Tidewater Home Improvement LLC
15:38 08 Jun 18
I have used Norfolk Air for heat pump repairs, as well as water heater troubleshooting. From the office staff, dispatch, as well as the service team in home are nothing short of exceptional. They are quick, efficient and know how to make customer for life.
William Holloway
William Holloway
13:24 30 May 18
We needed our A/C fixed quick because our home is on the market. Norfolk Air, Heating and Cooling was the quickest one we could find. The serviceman called before he was going to arrive, he was very efficient and had the part we needed right on his truck! We would highly recommend them to anyone who wants a company who does the job right for a fair price!
Roxie’s Toy Basket
Roxie’s Toy Basket
20:33 20 May 18
Had to call these guys almost as soon as I moved into my house and had Chris Treacy come out within 12 hours of calling. He was very knowledgeable and professional but best of all you could tell he was an honest guy which is hard to come by with labor such as this. If every employee is like Chris then I’d recommend this company to anyone.
Michael Turnage
Michael Turnage
00:50 17 May 18
This is the 3rd time we have used Norfolk Air for our heating and air conditioning repair. We appreciate their friendly, honest, on time service. Each time after the issue was diagnosed we were given quotes for more than one option. For example, this time our thermostat was bad and we were given quotes for 2 different models and the option to have a 3rd party model installed. The prices have always been fair and the techs have always been helpful, friendly and informative. I will continue to use them.
Lara Brown
Lara Brown
22:58 11 May 18
I have been uaing this company for over two years. Great service! Their employees were very kind, and very informative/helpful. All around great customer service!
BJ Flynn
BJ Flynn
17:05 05 May 18
I used Norfolk Air a couple years ago to resolve an HVAC issue...it was done in a timely fashion and they even filed warranty paperwork for me. With warm weather approaching, I needed to find out why now -- years later -- the system was not working. I got a technician on site in less than 24 hours who ws knowledgeable, polite and very thorough. I purchased a service agreement and believe it will be a valuable investment. I would recommend the company for any HVAC needs.
Susan Milhoan
Susan Milhoan
13:42 04 May 18
I would like to thank Norfolk Hvac, this post has been a long time coming. In Mid January we had a horrible freeze. I called Norfolk HVAC on A Sunday and they came out and performed work in freezing weather. Turn over time was excellent , they exceeded my expectations being that I had no luck getting in touch with with other plumbing agencies. The owner he was outstanding to work with and was class from A to Z. Thank you guys and I'll be contacting you guys again, I am sure .
Robert Adams
Robert Adams
20:31 20 Apr 18
Had the agreement clean and check. Excellent service! Young man Tyre came and was very cordial and was also training another young man. Always fantastic customer service and very professional. Excellent company in my book. Excellent!! Have been serviced by them for the last 8-10 years and I have always been immensely satisfied. Have always referred to family and friends.
Teresa Hinds
Teresa Hinds
19:51 17 Apr 18
Drew was very nice and explained everything to me . Nobody likes to pay for repairs, but this is a company that I trust to do a good job.
Pam Spears
Pam Spears
15:33 14 Apr 18
Came out to the house the techs were very professional and explained everything. I would highly recommend them for all of your Heating and Cooling needs. Outstanding service!!!!
Andre Welch
Andre Welch
10:59 15 Mar 18
Great service from Kelvin today! Have had issues with my toilet for about a year. YouTube University was no longer useful. Lol! Prompt, same day service! Professional and answered general questions I had about plumbing. Will definitely use this company for any future needs! (3 months ago)Updated review (January 2018)My water heater tank busted and Norfolk Air and Heating was there to save the day when none of the contractors offered by my home warranty company were available.Mr Chuck came out when it started snowing to figure out the problem. My home warranty company ordered the new water heater and Mr Henry and Mr Cody installed it. The pan wouldn’t fit (older home) so they called and got me a very reasonably priced custom pan on order. Since there is damage to my floor, the team agreed to schedule with me and my floor contractor to come install the pan. Professional team and answered all my questions.In both instances with Norfolk Air and Heating I’ve felt that I’m getting honest, credible service! This is my go-to company from now on. Thanks so much!Updated review March 2018:Once again professional and phenomenal service from Norfolk Air!! Pan installed - Navy life! 😁 Mr Henry was back! Answered all my questions! I am always pleased with the service from this company! Thank you!!
Nic Joy
Nic Joy
19:10 14 Mar 18
Super quick to get to the house and diagnose the issue with very fair prices. Was able to get a speedy quote even after normal 9-5 working hours.
sean rinner
sean rinner
18:26 07 Mar 18
I’m just getting around to posting although my first experience was sometime last year, but when I get good results I have to let folks know. I only had someone come out to assess my HVAC to make sure it was running properly, but the guy who came out was so nice and informative giving me tips on how to maximize the life of my unit and all!! I can’t remember his name but he was AWESOME!!! He’s African-American and was VERY informative. I plan on using you guys in the future for all my HVAC needs and hopefully your next technician will be as awesome as he was.
Azura Custis
Azura Custis
05:29 23 Feb 18
Hello, looking for a great heating and AC company.I recommend Norfolk Air Heating & AC.I contacted their office for a service call; the receptionist took my information and the service technician came out the next day and worked very hard to get my 24-year-old unit to stay lit (gas unit), in which he accomplished. As he continued to check for proper operation he discover the unit is not exchanging heat well and the heat exchanger is rusted and clogged. We determined that there was no salvaging this worn out unit.The Service Tech contacted an Estimator. The Estimator was out the next day, gave me written quotes for 3 levels of heating and AC. I choose what I wanted, scheduled for the Install Technicians to come out, they arrived early scope out the job, covered all the floors that they would be working over.Excellent work, I’m happy with the professionalism of all the folks I had the pleasure of talking to, or meeting. Highly recommend Norfolk Air Heating & AC for you HVAC services.Benson Snowden
Benson Snowden
Benson Snowden
13:42 19 Feb 18
I can not say enough about how great this company is!! The workers show up in a timely manner, do the work and give you a quote ASAP! Don't bother trying anyone else, check this company out first!
Nicole Thornton
Nicole Thornton
18:13 15 Feb 18
They were great. They came out on New Year's Eve night to repair my outside unit and were fast and reasonably priced.
Joseph Kemp
Joseph Kemp
15:01 31 Jan 18
Over all - Very Good - Furnace wouldn't come on, called early A.M. First appointment was noon. Tech. 'Mancini' called and came 2 hours early He quickly analyzed and resolved problem in a minimum of time. He was very knowledgeable and personable and answered all my questions. They have a 5% senior and military discount that is helpful. ...The only negative - why not 5 Stars.At the call, they identified they an $89 service fee & unfortunately; none of which applies to any repair.
Mike Allen
Mike Allen
14:58 31 Jan 18
I have used Norfolk Air Heating and cooling in the past, and they have provided excellent service. On 07 Jan 2018 I had a clogged sink, that I was not able to clear. I contacted them and set a schedule for Wednesday. The technician "Henry" arrived on time (actually early). He was able to clear the clog as well as provide me an estimate for future repairs.
steven crist
steven crist
15:19 21 Jan 18
Recently needed a major repair on my heating system. Contacted Norfolk Air and they reviewed what the problem was immediately and then keep me informed as to when the parts would arrive. Once the parts where in they scheduled an immediate repair. Their technicians are always on time and professional. Thank you Norfolk Air.
James Boyle
James Boyle
21:59 13 Jan 18
Just want to send a big thank you to Drew and Wes for there emergency services last night to get my heat back running! Knowing my father is elderly they were there in reasonable time and had me up and running when no other company would even call me back. Thank you so much! I know where I will be taking my business to from now on. Great job guys!!!!
Joyce Margosiak
Joyce Margosiak
13:40 01 Jan 18
Extremely pleased with my experience with Norfolk Air. Got seen evening the day of the call when heating strips were malfunction after being gone for the holidays. Part was not in the truck but Chris T. verified it was in their parts storage and saw me first thing in the morning. Excellent customer service and Chris was friendly and knowledgeable. Repeat business for sure!
Michael Ellwood
Michael Ellwood
13:57 29 Dec 17
Amazing customer service the tech came out amd was very respectful and profesional and knowledgeable i highly recommend norfolk air
Jesus Figueroa
Jesus Figueroa
22:35 27 Dec 17
I've had two great experiences with these guys. (1) The came to fix my underperforming AC in the summer and quoted me a price of around $500. Later determined that the quote was several hundred $$ less than they should have billed, but didn't try to jack up the price. (2) More recently, I have since moved away and rent out my unit. They arrived and inspected the unit and found a small defect, but couldn't get in touch with my property manager. So they managed to get in touch with me on the west coast to authorize the work so that I wouldn't be billed for an additional visit. Every time I deal with these guys, they are responsive, professional, fair, and efficient. I'm happy to drop 5 stars on these guys!
Jonathan Lee-Warner
Jonathan Lee-Warner
01:33 13 Dec 17
I am experiencing a heating problem. The office personnel and technicians were very efficient, friendly, and competent. I am very pleased with my service from this company!
cheryl oscar
cheryl oscar
13:10 15 Nov 17
The company is lucky to have Mr. Wes. He was very knowledgeable, friendly & informative. He answered all the questions I had and took care of my issue in a very quick, efficient and a professional way. Kudos to Wes and I recommend them for any electrical issues you may be having.
Dru Tripathi
Dru Tripathi
20:49 13 Nov 17
We have been very good customers of Norfolk air. We recently replaced our furnace/ air conditioning unit. Mancini was and has been so great. Everyone that helped was polite and clean. The uniforms and covered shoes are so welcome. Mancini just worked on a furnace at our rental unit. He makes having service done seem pleasant.
Lynda Sorensen
Lynda Sorensen
18:21 11 Nov 17
Trying to sell our house and the hot water heater broke. Had this company put in a new ac system about 5 years ago trusted them to fix this fast and affordability and they delivered again. Thank you for the fast response.
Jere Geiger
Jere Geiger
17:45 03 Nov 17
I can't say enough about this company. They are prompt, professional and neat.I called at 3:30 in the afternoon and within a couple of hours the service men were at my door.They worked until the job was done. They cleaned up the water spill and even hooked my dryer back up since it was moved to access the drain pipes. This is the second time we have called upon this company and if needed again I am calling them again.Thank you for great service!!
spmurley
spmurley
15:56 02 Nov 17
We've been using Norfolk Air ever since we bought our house in March 2016. Every technician (may it be HVAC, electrical, or plumbing) that has come out has been on time, friendly, and courteous, just as have the office staff. Their 24 hour emergency service gives us peace of mind -- and we had to use it a few times. We can whole-heartedly recommend Norfolk Air.
Anja SW
Anja SW
00:40 26 Oct 17
They just came out and did a great job getting my heat working in my house, as well as suggesting solutions that may help to save me in energy costs since my home was built in 1910! Highly recommend them!
Alex Schlebach
Alex Schlebach
18:35 25 Oct 17
Doing business with them was a pleasant, trouble-free experience which started with the agent that took my phone call. She was professional, pleasant, and helpful and a service appointment was made with a minimal wait. The technician was on time, obviously competent, and also quire friendly. He described the details and cost of service clearly. I never thought that getting service for an A/C could be as easy and stress free as the company made it.
Gerald Golden
Gerald Golden
17:02 20 Oct 17
We have had great service with this company for years! They installed our HVAC system and water heater, and we've kept a service contract with them for 6 years now. We currently rent out our home and have moved out of town, and they still keep up with the maintenance and make it easy for us to manage the property systems from afar. Their prices are fair, and the technicians we have met are knowledgeable, curteous, cheerful, respectful, and tidy. They also give a military discount too!
Emily Gussenhoven
Emily Gussenhoven
15:12 06 Oct 17
I have a service maintenance contract with Norfolk Air for both my primary residence and my rental property. I recently had a new tenant move into the rental and they noticed what they thought to be a leak from the outside air conditioning unit. I sent an email to Norfolk Air inquiring about the best route to have this item looked at and how I could coordinate that visit with my next regularly scheduled maintenance visit. Sara at Norfolk Air immediately responded to my email and we scheduled a visit to take care of the regular maintenance review (at my primary and rental) and to take a look at the potential leak. This visit was completed yesterday and the technician on-site was great - very professional, on time, extremely nice and very pleasant to talk to. I would strongly recommend Norfolk Air.
Bryan Schuler
Bryan Schuler
13:53 14 Sep 17
Had a whole new a/C and air handler put in by these guys. Very professional, courteous, prompt, and don't think I'll ever use any other company again. Thank you guys
Doug Ross
Doug Ross
12:40 14 Sep 17
I can't say enough good things about Norfolk air heating,cooling, plumbing. Brandon came out today for periodic service ,and he was professional , knowledgeable and right on time. I have been dealing with them for several years and everyone I have come in contact with that is associated with them have been great from the office to the techs . Thank you. Dennis Greene. Suffolk.
Dennis Greene
Dennis Greene
14:49 06 Sep 17
Norfolk Air came out in less than an hour on a holiday weekend. Drew was professional and knowledgeable on our unit. Would recommend them and will definately call them again.
CINDY Tatum
CINDY Tatum
04:19 03 Sep 17
My air conditioning went out. I called and they had someone out to me within 4 hours and it was fixed quickly. The serviceman also talked me through what he was doing and answered all of my questions. Will call again next time.
Lady Tina
Lady Tina
23:29 28 Aug 17
Norfolk Air Heating and cooling is fantastic. We had one emergency on a very hot Sat. afternoon and Chris came in less than 2 hours. He was able to repair the problem quickly and the price was very reasonable. I was so impressed I called them back to clean and service both of our systems. I would not hesitate using them in the future.
THERESA MATHEWS
THERESA MATHEWS
18:38 25 Aug 17
Sarah at the office helped greatly with setting up the service that best addressed my situation. Mancini's courtesy and knowledge took care of the problem. It was a good experience overall!
Karen O'Carroll
Karen O'Carroll
00:39 05 Aug 17
WE have needed them for a few projects at 2 houses so far. Could not be happier with the service, all the techs, office staff, and service manager. This is the place to call for plumbing, heating, cooling. I think electric work is next. I have full confidence it will be 5 star.
Bill Mesta
Bill Mesta
12:44 01 Aug 17
Very response with scheduling a quote for a hot water heater replacement. Price was fair... considering you get what you pay for. We decided to have them do the work and scheduled installation last week. Call and e-mail before techs arrived. Installed new system in attic on a hot day. They were tried to keep everything neat and clean...only had one smudge on the wall. I liked the service and work done. I would recommend them and use them again.
Jessica Galassie
Jessica Galassie
20:08 25 Jul 17
Used them in the past and were very satisfied with their work. Came when they said they would and communicated with us in the morning prior to heading out to tell us they were on the way. Gave us an estimate and even completed the work the same day. Will use them again!Christina
Ignacio Martin
Ignacio Martin
23:36 24 Jul 17
WOW! My AC went out last night, I called Norfolk Air, left a message and Chris T called back within minutes. From the time I called to the time the repair was made was just under an hour. At 930 on a Sunday night! He had been to my home before and knew what was most likely the issue. Knowledgeable, Friendly, and fast! Thank you so much!!!!
Janet Sullinger
Janet Sullinger
13:12 24 Jul 17
Our air broke on a Sunday and a tech came out right away. Service was awesome and we signed up for a plan to have everything cleaned out while he was here. Discounts on all services. Awesome company!
Chelsea Bal
Chelsea Bal
03:43 17 Jul 17
Our AC unit started leaking. They were able to come out first thing the next morning and take care of it. Highly recommend!
IGNITE Norfolk
IGNITE Norfolk
18:12 13 Jul 17
These guys were the company that was able to send out a tech the fastest so that is what I chose them. Tech was honest, fair and knowledgeable about my current A/C system. He did the work and was able to accept my credit card right on the spot. I was even able to call him with a question a few days after the work was done. I would probably use them again, thanks!
MADDHATT6969
MADDHATT6969
12:58 08 Jul 17
We are so pleased with the services provided....very professional, reasonable prices and great customer service. From the initial call made to have someone come out to service our unit ...to the very end. Our unit had to be replaced and we're very satisfied with the outcome...great company and staff....you won't be disappointed...call them first!!
Franchesca Riddick
Franchesca Riddick
11:13 28 Jun 17
Good service. Very professional and responsive. They are a little expensive but worth the money.
Erica Cutting
Erica Cutting
20:28 27 Jun 17
The two times in the last few months since buying our house that we have needed them they have been able to be at our house far sooner than we even hoped. They are polite, honest, fair, and stand behind their work. Pricing is fair and as new homeowners they take the time to explain what they are doing and what the propose of it is. You will not regret using them for all your heating and air conditioning needs!
Emily Banwell
Emily Banwell
21:34 12 Jun 17
We are military family who own a home in Norfolk--so we need to have a dependable HVAC service company that we can count on to work with our tenants there. I have complete peace of mind that when I call Norfolk Heating & Air, they will send over a highly competent serviceperson and will communicate with my tenants and with me during and after the service call. I know there are a lot of us out there--military families with homes in Hampton Roads but have them rented--please rest assured that Norfolk Heating & Air will take great care of your home and make sure you have happy tenants! Highly recommend!
Rachel DeFor
Rachel DeFor
10:58 09 Jun 17
I couldn’t have been happier with Norfolk Air and Heating. The Service Department was extremely friendly and courteous. The crew called 15 minutes before they were scheduled to arrive. Tom, Josh and Cody answered all our questions and concerns. They were extremely professional and polite and did everything they could to satisfy us. When they had to cut holes in the ceiling to put in vents, they made sure they used drop cloths to protect our furniture. They quickly cleaned up the debris as they went along. After the instillation the crew members tested the equipment and showed us how it worked. I was very satisfied. I was surprised when the owner of the company called and asked me if everything was to my satisfaction. He said if I have any questions, concerns, or completes to give him a call and he would do his best to make it right. I give this company and his people 5 stars out of 5stars
Carl Chilldres
Carl Chilldres
14:14 23 May 17
Jason and Wes came to my house today to fix an electrical issue at my house. They were friendly, prompt, and knowledgeable. I told them that I had used the same plumber for years, but that I was never lucky with finding a good electrician. That issue ended today. I highly recommend them and will look to Norfolk Air for all of my future electrical needs.
Patricia Netzer
Patricia Netzer
18:24 25 Apr 17
Once again Norfolk Air has provided me with quality service. The service technicians are always very professional and knowledgeable. They can answer any question you have on the spot and they will work with your schedule, which is a plus. Thanks for the awesome service.
MrTmac757
MrTmac757
15:18 06 Apr 17
This company was very responsive and quick to come to my house...coming the very next day. The technician was very knowledgeable and did everything we asked of him. Repairs were made quickly and the cost was very reasonable. I would highly recommend this company and will be using them in the future for my plumbing and HVAC needs.
Pete Garner
Pete Garner
14:47 31 Mar 17
Norfolk Air has done really good work. They maintained our older (1980s) A/C system and helped us squeak out a couple of more years of use before we finally had to replace the 2nd floor system. We are now getting ready to replace the first floor system and will absolutely go with them again!Every time a Norfolk Air technician has come to our house, I have been very happy. They are on time, professional, and complete work quickly.
Mary Liz Aldridge
Mary Liz Aldridge
23:00 09 Mar 17
Excellent service. They had been out to fix our slow running shower drain. Had to replace the pipe under the house. Some how the pipe came loose and water was going under the house. We called and they came out and reattached the pipe the same day--even though it was late in the day that we called. Made us very, very happy. They will go out of their way to make us happy.
michael ferrier
michael ferrier
20:05 26 Feb 17
I needed to re-locate my washer and dryer to a different location in my laundry room. NAHCPE did a absolutely fantastic job. I needed to re-route my plumbing connections, electrical, and ventilation. They were friendly, fast and efficient. All of the workers were very respectful and treated my home with respect and care. (booties on the carpet, introduced themselves). I will certainly call this company for any jobs I may have in the future. Thank you guys!
David Frabis
David Frabis
13:48 10 Feb 17
Called their number at 8pm and a receptionist answered who was very pleasant and responsive. I told her that there was no heat at my house and she promptly called a tech to get in touch with me. Brandon was very nice and arrived in the time he told me(30 Min), he did a thorough job and made sure that the heat was going to stay on overnight. Happy with the service which was after hours, hard to find these days.Will make them my go-to HVAC company and would recommend them to all my friends and family!
Christian Abella
Christian Abella
03:49 05 Feb 17
They converted our house from a very old geothermal unit to a heat pump a year ago. They are always very professional when they arrive and are very quick at giving call backs and call before arriving on location. I would recommend to anyone in need of hvac services ☺️
Brittany Vanderhoff
Brittany Vanderhoff
23:56 12 Jan 17
I called for them to repair my Mom's furnace and they were there when they said they would be. Drew was very professional and had the furnace working in no time. Thank you for the prompt and professional help.
Cynthia Durham
Cynthia Durham
00:39 12 Jan 17
We called the company around 430 in the evening with a plumbing issue and they had two technicians at our house within a half hour! The technicians were very efficient and personable. We have also had positive experiences over the years with previous issues with our air and heating. Great service all around!
Monica capps
Monica capps
23:59 10 Jan 17
Wade was our technician today and provided wonderful and polite service! Thanks to him for keeping our home warm during this cold spell!
Rebecca Smith
Rebecca Smith
23:44 08 Jan 17
great service. great new ac. works awesome. good service too
mike gerald
mike gerald
20:30 03 Jan 17
Wade was my technician today for my routine maintenance appointment. He called ahead of his arrival and was on time for the appointment. He was polite and answered all my questions. I appreciated his willingness to teach me more about the system I have in my office so that I may use it more effectively. Great service!
Leanne Besachio
Leanne Besachio
01:57 31 Dec 16
Same day service, nailed the time window, quickly diagnosed and fixed my heater, very knowledgable and friendly. 10/10
Joshua Witkowski
Joshua Witkowski
19:03 23 Dec 16
Systems work great. Fast and professional. Highly Recommended.
Andrew Metzcus
Andrew Metzcus
13:26 13 Dec 16
Great customer service! I recieved a call and email when they were in route. Technicians were on time and performed the work they were hired to do and gave me updates along the way. Price quoted was price paid. Thanks!!
Justin Sleeper
Justin Sleeper
23:12 02 Dec 16
Pressure switch went out on my HVAC system - called and they had someone out at 8am the next morning. Scott was professional and quick! He confirmed the diagnosis, handled the warranty part order and had it replaced and back up and running in under 2 hours!
Wesley Ross
Wesley Ross
14:08 13 Oct 16
Just like the commercials! You'll get professional service on the initial call, timely updates at to when a tech will arrive on site, and problem solving discussions with said tech in order to resolve the issue at hand. I've only used Norfolk Air twice, but will continue to give them more and more of my personal rental business!
Val Black
Val Black
15:27 17 Sep 16
Norfolk Air has well experienced service techs and installers. When I called them the customer service was outstanding and very helpful. I highly recommend them.
kyle rogers
kyle rogers
14:58 09 Sep 16
I had to have a APOLLO system replaced in my home. The service techs were professional , clean and I would recommend them to anyone. I even received a call after the job was done to assure I was a happy customer and the job site was left clean. I have scheduled them to return and service my HVAC. System as well. All around a great company
Brian Cabaniss
Brian Cabaniss
14:38 09 Sep 16
Being in the Real Estate industry, Norfolk Air is always my trusted go to HVAC & Plumbing contractor. They were just out at my personal home today doing annual maintenance. Always on time, professional and ethical! Ask for Tyler Gilbert!!!
Lee LeJanic
Lee LeJanic
18:01 07 Sep 16
This company has wonderful staff, in the office and out in the field. All are very knowledgeable and prices are competitive! Will definitely recommend.
Sara Scott
Sara Scott
21:53 01 Sep 16
Not only was the technician who came to my home very polite and curteous, the office dispatcher was very helpful and easy going. Prices were fair, and I would highly recommend!
Heather Winn
Heather Winn
20:29 01 Sep 16
The office staff at Norfolk Air is a pleasure to do business with. The are polite, prompt and professional.
Jason Harmon
Jason Harmon
10:52 31 Aug 16
Had an amazing experience with Norfolk Air! Great, timely service and very kind staff! Thank you!
Kyle
Kyle
20:19 28 Aug 16
Gary provided exceptional customer service in responding to a concern regarding a previous service call.The technicians worked tirelessly to resolve the issue. I'd like to thank the receptionist for her friendly, helpful attitude in scheduling the appointments. It's nice to have professional, competent service providers that do their best to provide great service.
Ivy Lee
Ivy Lee
21:25 26 Aug 16
Awesome! They fixed my AC and investigated a water leak in my home. Always on time, professional, and best of all, they look for the simplest causes FIRST! Don't trust your work to ANYONE else!!
Dr. Brett Hicks
Dr. Brett Hicks
12:27 26 Aug 16
My tech named Wes was simply great. He was professional. He took the time to explain what he was doing. He completed each job quickly and they have all worked wonderfully since then. I would highly recommend them and use them again if/when needed.
Chris Greenwood
Chris Greenwood
15:35 22 Aug 16
We have used them for plumbing and been very pleased, just used them for electrical and Wes was extremely informative. Thanks again
Mackenzie Nelson
Mackenzie Nelson
20:35 06 Aug 16
They were professional, prompt, and helpful. We had to reschedule service due to a huge storm and they communicated throughout the process and accommodated my schedule. My service tech was knowledgable, friendly, and took time to explain things and answer my questions. We're happy to sign up for a yearly service contract!
Amy Milligan
Amy Milligan
15:30 05 Aug 16
I have used this company twice, and both times have been great! I used them to fix my heating and plumbing. Both technicians were informative and friendly. I definitely recommend their work.
Jether Lacsamana
Jether Lacsamana
15:08 19 Jul 16
My AC went out and I was able to get an appointment the next day. This was great since temperatures were about 97 and the heat index was in the 100s. Another great thing happened...I originally scheduled my time later to make sure I'd be home. When I saw that I'd be available earlier and called to see about changing my time sooner, Mallory noted the request and a tech was able to come early. Drew was great in checking out the matter. I'm grateful it was an simple and quick fix. It feels good to be cool again. This was my first time using them and I figured I'd give them a try based on the reviews. Both Mallory and Drew were professional and friendly...they made me glad at my decision to use this business.
Tap Tap
Tap Tap
21:16 15 Jul 16
Norfolk Air has been serving my Central Air system about 2 years or more. I purchased the system about 2 years ago with them and so far the service and system has been great. I want to especially thank the service guys that are wonderful and very friendly. I would recommend Norfolk Air Heating and Cooling to anybody who is looking for good service and professionalism. Thanks and keep up the good work!
Trina Berry
Trina Berry
15:36 07 Jul 16
I have had 2 wonderful experiences with them. The first time our AC went out on a Saturday night. I called them first thing Sunday morning, not even thinking anyone would answer and they had someone out in 45min. A few weeks later my second unit went out and again they had a friendly professional here within the hour. I will never us another HVAC company again
Courtney Epps
Courtney Epps
23:35 27 Jun 16
had service done for 2 units got a contract for one year came in time i hope all is well i woul recomend this company to all my friends.
Anatoliy Korik
Anatoliy Korik
18:52 24 Jun 16
This is my third experience with this company, and all have been positive! I had a pipe freeze/burst in my garage during the Snowpocalypse last year (of course in the evening AND on a weekend) and they were the only company that could truly offer emergency service. The tech was out within the hour, repaired the pipe, took payment through an Ipad, and emailed me a receipt while he was still there. He was quick, professional and had a great attitude, which was a pleasant surprise considering the late night and bad weather. After learning they also offered HVAC services, I signed up for a monthly service plan that includes an annual cleaning/inspection service of my heat pump, reduced service call fees, discounts on parts/labor, and no overtime fees.Over the weekend, our AC stopped working and the temps were rising quickly with more hot weather on the way. Again, after placing the call, a tech was out within an hour, quickly discovered the problem, completed the repair, and had us back to a 68 degree home before dinner. If you want a company with knowledgeable and professional techs, reliable service, and 24 hour availability, these are the folks to call!
Rhiannon Reed
Rhiannon Reed
19:38 20 Jun 16
We got back from vacation at around 5pm. Walked into the house and it was 97 degrees. Apparently the central air conditioning system stopped working and had pumped hot air into the house, for I don't know how long. I called four "emergency air conditioning repair services", and one of them said they could be here in THREE days! One said they didn't have anyone tonight. And another said they would call back and never did. NORFOLK AC&P said they could have someone out in the next two hours. Half an hour later, I received a call that they were on their way. Hallelujah!!The repairman arrived within an hour window of my call, and also discounted me the "after hours diagnostic fee" to their normal rate, since it wasn't much later. He was very friendly and personable. Anyway, after a very few minutes, he said it was the capacitor that was burnt out and the unit needed cleaned. Until then, he would replace it, get it working and we could schedule the cleaning within a few days. Ten minutes later, I had cold air blowing in my house. Awesome.The rate is on par with all of the top local companies, you will pay at least $80 for the visit, and then whatever the parts and labor are... but given the fact that they were here within an hour, I consider that a bargain. I think I have a new HVAC place.
Jeannie Laverty
Jeannie Laverty
23:48 14 Jun 16
Service you can trust! I called them last week because our house want cooling down. ..they were able to do a diagnostic visit the next afternoon, and called and emailed 15 minutes prior to let me know they were on their way. We ended up having to replace all of our duct work because an animal had torn it apart (they showed us pictures of our crawl space). They came out this morning and had it replaced in about 4 hours. The two guys were very friendly and gave me other tips on preventing this in the future. In very happy with the level of service I received
Cassandra Logan
Cassandra Logan
16:48 14 Jun 16
Norfolk Air has been out to my home twice now to fix issues caused by an install from a previous, terrible company. Norfolk Air is extremely responsive, transparent, and effective. I wish I could go back in time and have them install my unit, I highly recommend Norfolk Air!
Andrew Lightner
Andrew Lightner
18:22 10 Jun 16
Great service! Called them to fix multiple issues with my AC, and they were professional, on time, and gave me a good price. I would definitely recommend!
Ryan Beaulieu
Ryan Beaulieu
13:46 31 May 16
The lady on the phone was really nice and helpful. I had an appointment at 4pm, but the technician called and asked if he could come right now(2pm), which is I'm really happy about. He fixed and inspected our AC unit and had it running right away. He gave us good recommendations for our AC unit such as cleaning and inspections, the price was reasonable. Will definitely call them again if needed.
aldrin custodio
aldrin custodio
02:26 27 May 16
I would highly recommend Norfolk Air Heating Cooling and Plumbing. My furnace was over 20 years old and I did not know anything about furnaces when it started leaking carbon monoxide. Fortunatly, a rep from Norfolk Air heating and cooling was able to come over, examine the problem, educate me on the issue and offer me different repair/replacement options *thank you Taylor*. I appreciated how the company was really willing to work with me and my needs. Everyone was very knowledgable, helpful and friendly. I had received estimates from other companies and was happy to see that Norfolk Air Heating and cooling had the best price around! I feel this company was truly concerned about satisfying their customers and is a company I can trust for future repairs and services-thank you Norfolk Air Heating Cooling and Plumbing!
Heather Abrego
Heather Abrego
16:27 09 Mar 16
Norfolk Air was extremely professional and flexible. Their work speaks for itself but working with their technicians and administrative staff is a joy in and of itself.
Travis Finlay
Travis Finlay
15:33 07 Mar 16
I only had an estimate done with this company, but I was impressed enough that I wanted to leave feedback! Taylor was knowledgeable and willing to answer any technical questions I had, whether by text or phone, even a week after the estimate. Highly recommended.
Ryan S
Ryan S
00:25 29 Jan 16
I been doing business with this company for 10yrs and they just keep getting better. They're fast, professionals, clean and they have the best prices.
Carla Johnson
Carla Johnson
22:17 27 Jan 16
The guy was very nice and understood what was going on with our rental. He told us what needed to be done and did this in a quick and timely manner.
Jamie Kelley
Jamie Kelley
01:22 07 Jan 16
Good company, very efficient, high tech. They emailed a notice to me with a picture of the technician before he arrived. He fixed the problem, and while doing so discovered and fixed two more problems. I had to leave before he was done so I left him a key. When he finished, he locked up and sent me a text message that it was fixed. I recommend this company.
John H
John H
12:11 29 Dec 15
We're on a contract for $29/month they come out twice per year to maintain two heaters and AC units. They also come out on a dime if something stops working. Great service with Norfolk Air thus far!
Billy Bylund
Billy Bylund
23:54 26 Nov 15
I had just moved into a newly renovated house and was suddenly faced with multiple plumbing problems as a result of poor workmanship. I called Norfolk Air Heating Cooling & Plumbing based upon their previous reviews and I was not disappointed. They were here in a heartbeat. They were professional, knowledgeable and tenacious as they figured out and fixed each problem as it arose. Justin was particularly helpful and I have asked for him to return on Tuesday to fix my latest problem. I have no doubt that I will uncover more issues in this house as time goes on but it I am more comfortable now knowing that I can depend on them to handle every issue.
Sandra King
Sandra King
10:33 27 Sep 15
This company was right on top of everything, they were professional and friendly. Office people were efficient, always calling back if I had questions. I would highly recommend themThanks everyone.
Pamela Pursifull
Pamela Pursifull
20:49 10 Aug 15
Fast Friendly service. Better than fair prices. I'm more than happy.
Larry Winfrey
Larry Winfrey
19:05 28 Jul 15
Called them on a hot day with my broken air conditioner. They came out within the hour and fixed it right away. It was easy and they were professional!
Tracy Holland
Tracy Holland
19:14 20 Jul 15
Pleasant, professional, knowledgeable, steady pace, focused on customer satisfaction. And I am referring to the trouble-shooting technicians, the salesman, and most definitely the installers. Do NOT go anywhere else!
Butch Foley
Butch Foley
20:06 26 Jun 15
Called around 7p, and the technician called back shortly after and was free to come over immediately. Technician (Mancini) was super cool and not only fixed my problem (cheap fuse) but looked over whole system and made recommendations for the entire system. He did offer other immediate services, but was in no way pushy with them as my main concern was getting the system back up as my AC system is one of quite a few snowball house issues that have occurred all at once, so his polite recommendations were very nice and in deference to my aching wallet due to other issues. I'm super happy with the visit with a reasonable trip fee of $89 and the fuse was $40 for a total wallet thump of $129. Very reasonable considering I went from zero AC function to full power within 2 hours AFTER normal hours.
Ron Schunck
Ron Schunck
01:53 19 Jun 15
Technician was very through and explained everything he checked. He showed up a little late but called to tell me he was running late. It has also been extremely hot so they are busy! I will recommend Norfolk heating and cooling to my friends.
Jeff Kendrick
Jeff Kendrick
02:12 17 Jun 15
I own a rental home and the AC stopped working on a Friday. Norfolk Air sent a tech out that day (I called at 4pm, they arrived at 6:50pm, which is awesome). The technician, Drew, was extremely helpful and professional and gave me an honest assessment of the situation along with the options. He fixed the issue quickly and explained the process thoroughly. I'll definitely use this company for my future heating/cooling and plumbing needs.
Paul Coleman
Paul Coleman
14:30 15 Jun 15
This is the second time I have used their services. Each time they have been prompt and very professional!
Paula Goins
Paula Goins
01:10 06 Jun 15
Tyre was on time to the minute; was pleasant and concerned about any questions or problems we were having with our AC, did a maintenance check-up on both units inside and out, explained what he found in detail, and asked me to keep an eye on the older unit. Very professional in dress, personality, and willingness to assist in any way. Extremely well pleased with the job he did. I will most definitely recommend Norfolk Air, Heating, Cooling, and Plumbing to others.
Perry Williams
Perry Williams
18:23 26 May 15
I was highly impressed by Norfolk Heating and Air. I called them out for a minor faucet leak and they came right out and fixed it promptly. I loved that they e-mailed a picture of who was going to be showing up at my door and gave me a call when they were on the way. Their prices were competitive and they do not try to sell you anything you don't need.
Ashley Waddle
Ashley Waddle
13:23 11 May 15
I had a small problem with a dripping tub faucet and I thought I'd have a problem getting a plumber to respond to such a minor call and , if one did respond, I'd get a large bill for the repair. I left messages on five different local plumbers websites on Monday evening. Norfolk Air Heating, Cooling, and Plumbing was the first to call me the next morning. The young lady who called explained how they handled their work orders and how they itemized their charges. She scheduled a call for that afternoon and that the technician would call me when he was ready to come by. The technician, Sean Estes, called right on time and arrived as scheduled. He diagnosed my problem, explained what was needed to repair it and what the cost would be. He was neat, efficient and completed the work with no additional propblems. The price was more than $100.00 less than I expected. Thank you Sean, I'll be calling you back.
John Forbes
John Forbes
23:39 11 Mar 15
On the day we receive the most snowfall this winter, we wake to no heat. Just our luck. I have two young children ages 2 and 4 and a freezing home...literally. Everything in tidewater is closed as we have 1/2 a foot of snow or more. In desperation, I called Norfolk Air who services our HVAC. To my surprise, someone answered my call. We tried a couple of quick fix remedies over the phone but to no avail. I could not believe my ears when I was told a technician would be out in 20 min. Sure enough, he showed up, snowstorm and all to fix our heat. What amazing service. How many people can say their heat was restored during a winter storm warning? I can't thank Norfolk Air enough for answering my plea and promptly repairing my system. You can't ask for better customer service then that. Thanks for being our hero :)The Powell Family
Margot Powell
Margot Powell
18:45 26 Feb 15
We had Norfolk Air come to service our HVAC. They were on time and courteous to not track in the wet weather into our home. The service took less than we were told to expect and the HVAC seems to be running well. The only issue I had was the technician gave me a higher price on my bill than I was quoted on the phone. I told him what I expected to pay and he honored the original quote. I would hire them again.
Rachelle Lee-Warner
Rachelle Lee-Warner
01:12 26 Feb 15
We have called these guys out several times for many different issues in our new home concerning both heating and plumbing and each time they are prompt and very professional. Their prices are compatible with other companies are in the are but they offer something different; quality and the 24 hour emergency service! Great company!
M Humenay
M Humenay
19:14 17 Feb 15
A technician came out today to do a routine inspection on our heat pump. The technician arrived on time and was very professional. Was done in just over an hour with everything functioning properly. Everything you could hope for with this type of service. I would highly recommend Norfolk Air Heating, Cooling, and Plumbing. A nice touch to me is that all of their billing and receipts are paperless. Makes it that much more convenient!
Andrew Cross
Andrew Cross
19:30 02 Feb 15
Norfolk Air maintains the HVAC systems at our church building. We've been very pleased with our entire experience, from scheduling/receptionists to the quality of work and the employees themselves. Their prices are competitive and they diagnose issues quickly and accurately. I've appreciated their timeliness for scheduled appointments, and the employees go the extra mile in putting things back as they were found and making sure they clean up well. We'll definitely continue to use them and would recommend them highly.
Jordan Heijermans
Jordan Heijermans
13:37 23 Jan 15
I've called these folks numerous times to take care of plumbing issues at a rental home in North Suffolk. Each time, they have been professional, accommodating, honest, and reasonably priced. I highly recommend the folks at Norfolk Air!
J. Burgart
J. Burgart
12:52 20 Jan 15
Our AC quit working and we called the next morning at 730, they were able to send out Ray at 11. He was able to trace the entire system and realized it was a switch in the garage. Evn after noticing it was the switch he inspected teh rest of the system adn the filters to ensure nothing else was wrong. Extreamly professional and I liked how they sent a photo of the tech prior to his arrival so I was positive who was at our door. I will definatly keep their number on record incase anything else goes haywire.
S. Olrick
S. Olrick
23:45 23 Sep 14
Had these guys out and they did a OUTSTANDING JOB. Everyone from the sales guy that did our estimate, the customer rep on the phone and to the two guys who came out to repair our ancient floor furnace. Have had various companies out over the years to fix it and only been jacked around or had temporary fixes done. They restored it to working condition buying us time until we can have central heat and air put in. They will be the ones to do it when the time comes A+. Honest, doesn't try to swindle you, polite and first class work.
Tricia Duncan
Tricia Duncan
19:36 07 Nov 13
I was looking fro a company to replace my entire unit, so I knew I'd have to do some research before I committed to anyone.By chance I saw one of their vans driving by, so I thought I'd start by getting a quote from them. That was the best call I could have made!Bobby (the owner) came to my house, educated me on all the details I needed to know, gave me a quote, then told me to go and get other quotes... that allowed me to ask for exactly what I wanted and compare apples to apples.No one compared.The techs completed the job promptly. They were courteous, helpful and attentive... my new system works like charm, and I'm saving money on my energy bill.Don't have enough thumbs to put up... I am one extremely satisfied and grateful customer.
Federico Landaeta
Federico Landaeta
21:50 30 Apr 13
We had a terrible experience with another HVAC company and called Norfolk Air to come out and take a look at our broken AC system. The technician kindly and gently broke the news that the part needed to repair our aging system is no longer made and a new system is needed. We did our homework, talked to family out-of-state who are HVAC experts, and got several quotes from other recommended local companies. Not only did Norfolk Air give us the best quote, it was on the best equipment, and they were who our family thought was the best company to go with.Bobby, who is part owner, was very helpful and informative when giving us an estimate and evaluated all of our needs instead of just our broken AC which led us to having a heat pump installed instead of just a new AC and keeping our old inefficient heat system. We couldn't be happier as it is a much better option for our house and family. We are also very excited about the air purification system also installed at a great price offered by Bobby. Our installers, Brandon and Dean, were friendly, clean, and courteous. We were also very impressed that Bobby personally came back to review the installers' work and answer any questions we have and make sure everything is working properly. Top customer service all the way.We definitely recommend Norfolk Air to anyone in Hampton Roads with any HVAC or plumbing needs! We'll never use anyone else!
Dana Yeager Squires
Dana Yeager Squires
19:02 25 Apr 13
One terrible day in the middle of winter, my husband noticed that our outdoor fan unit stopped working. We called one heating guy that we used before and he told us that the unit needed to be replaced, but the freon would cost us up to $100 a pound, because that type of unit was eventually going to be phased out. Knowing that the house we bought was 30+ years old, we knew it would be best to just replace both the indoor and outdoor unit. We had about 6 different companies come by and give us estimates, and we automatically thought Norfolk Air Heating, Cooling and Plumbing would be our best choice. Bobby was not only the most knowledgeable, he was personable, and offered the best units for a reasonable price. The service men were prompt and respected our house and space. Bob came back and made sure everything was working properly after the installation, and will be back again within the year.Overall, we will recommend this company to all of our friends and family in the area if they ever need their heating or cooling to be fixed. Choose them! You will not be disappointed!
joanne bland
joanne bland
20:11 27 Feb 13
I am a very particular person when it comes to making purchases especially major purchases in my home. I have had several people to come out and give an estimate. The majority of the reps from these companies came in quoted a price without even getting up and to actually assess the situation meaning looking in the attic, checking the return, etc...or even actually explaining to me how the equipment works and how their product would benefit me. I know I look very, very young and a female but I am far from what most would expect. Bobby came in my home and took time to assess the situation as well as give in dept information about how the system works, how it would benefit me (comfort and financially wise), and brought material to back up how great American Standard works as well as his company. I mean the guy really knows his stuff. As I always do, I googled and did other research to see what he was telling me was accurate and sure thing it was. I even did a background check on the company...and no complaints. When the crew came in to put the unit in, they were very nice polite, explained the process and wiling to answer any questions or concerns. I really appreciate him coming back to assess how the unit was working and educated me on how to properly set my thermostat. I AM MOSTLY THANKFUL FOR THE HUGH REDUCTION IN MY ELECTRIC BILL!!!!! People I am talking about I usually pay around $200 even or more to run my A/C in my 1400 sqft townhome. The bill for the whole entire month of August was $66.98. When I saw that bill, I called a few people to tell them about my saving and how GREAT Bob and his crew were during the experience. Thank God for Norfolk Air Heating, Cooling, and Plumbing!!!!!!!
Samantha Madison
Samantha Madison
01:42 31 Aug 12
This company did an excellent job repairing my air conditioner. I will definitely recommend them to friends and family, and will call them again if I need their help.
Kathryn Lively
Kathryn Lively
19:44 17 Aug 12

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