Norfolk Air Heating, Cooling, Plumbing & Electrical
01:14 08 Jul 21
After years of jumping between different companies I have settled on Norfolk Air. I recently learned they have plumbers as well as HVAC. Today I had maintenance on my HVAC as well as plumbing repairs in my bathroom. I cannot say enough about the quality of work and kindness of each professional Norfolk Air has sent to my home. They have a customer for life.
16:54 07 Jul 21
We use Norfolk Air for our heating/ac, plumbing and electrical. Mark did a great job. He came for an initial consult on a property we were purchasing and came after the closing date to do the work. Nice cold a/c blowing! Super good job, fast and efficient.
16:29 07 Jul 21
Prompt, Professional and knowledgeable!
15:39 07 Jul 21
Despite some initial confusion about price for a repair, I spoke with a service manager who was more than helpful and absolutely willing to work with the pricing. I have yet to have an unfriendly tech come work on my AC units. They are constant professionals, friendly and more than willing to explain exactly what they are doing. I will continue to be, and recommend Norfolk Air Heating, cooling to anyone requesting service.
20:21 04 Jul 21
14:47 04 Jul 21
I’m getting estimates from different companies so far they’re are the only ones that came in with an reasonable estimate. Great job Rick
00:18 04 Jul 21
21:31 02 Jul 21
Bill came in with and immediately found my issue. He was knowledgeable and very informative which I appreciated. I wish I could give more stars on the service. I will definitely be using this company again and recommending them to friends and family. 10⭐s for Bill.
19:13 02 Jul 21
01:17 02 Jul 21
01:00 02 Jul 21
Emmanuel arrived on time & saw to our A/C problem that arose during the heat wave. Norfolk Air was able to schedule us on the same day the problem arose. Thanks to Emmanuel, we continue to be be loyal customers of Norfolk Air.
02:49 01 Jul 21
They did electrical installation and repair. It was a three day process but did amazing work, professional and gave us honest consultation and their professional opinions on the best way to go with our project. I can't recommend this company enough.
20:32 30 Jun 21
David was here same-day and knocked out the issue within an hour. Great service and great price. Very satisfied ⭐⭐⭐⭐⭐
20:24 30 Jun 21
Marvin and DeJa did great job with old probably original plumbing in my half bath. Prompt. Courteous. Knowledgeable. Modern tech equipment to give quote, pay bill, get receipts. Highly recommend.
15:27 30 Jun 21
The technician, Cassidy, performed the biannual HVAC maintenance. He was very through. I asked him to perform a few extra task. He did them with a smile. He proactively found some plumbing issues. Setup an appointment, with the plumbing department on site. He arrived on time and was knowledgeable.
14:53 30 Jun 21
Tyler is very professional, knowledgeable and friendly.
20:05 29 Jun 21
13:21 29 Jun 21
00:35 29 Jun 21
Cassidy has come to do work on our system twice now. He is professional, forthright, and thorough. We couldn’t be happier with his service.
00:04 29 Jun 21
A/C not working. Called and repairman was here the next morning. A/C repaired promptly and professionally. Markland was excellent.
18:34 28 Jun 21
Quick service, fair price, easy relationship with the service provider. 10/10.
11:58 28 Jun 21
We were very pleased with the plumbing repairs from Norfolk Air. The technician, Hans, was on-time, professional, friendly, and did excellent work. Hans also took the time to explain how we could have fixed this ourselves.This was a Sunday repair and we saved money because we are on their membership services. Well worth the money.Customer for life for all our HVAC, electrical, and plumbing needs!I highly recommend Norfolk Air.
01:50 26 Jun 21
Norfolk Air and Heating are awesome. The salesman Rick was great. He gave me various options and price points regarding the replacement of my HVAC unit. He was very knowledgeable and professional. The technicians/installers were patient when explaining the features of the HVAC unit and how to properly operate it. If you require their services, I would recommend that you contact them without hesitation.
20:36 25 Jun 21
19:15 24 Jun 21
We recently had to upgrade our entire HVAC system including both indoor and outdoor units. We shopped around and Norfolk Air provided us with the greatest level of service from review of current , new options, and ultimately outstanding delivery and install of the new. Sometimes in sales you get the good up front and the experience gets worse. Our sales end was great and the experience kept getting better! We would use them again and highly recommend them to anyone else
18:49 24 Jun 21
Our service person Emanuel, is great! Very knowledgeable, personable and efficient! He and Norfolk Air went above and beyond to get our system repaired. Highly recommend them!!!
00:16 24 Jun 21
13:59 23 Jun 21
23:19 22 Jun 21
21:04 22 Jun 21
01:44 22 Jun 21
Emanuel was promt and courteous. A very knowledgeable technical master that was able to quickly diagnose and correct my air conditioning under hot and uncomfortable conditions. He is a true service pro. After multiple bad experiences with other companies this is truly refreshing. I will be staying with Norfolk Air Heating and Cooling from now on. Well done, highly recommend especially the tech Emanuel! Thanks again!
22:20 21 Jun 21
22:03 21 Jun 21
the service we received today was awesome ! He was friendly fast and got a line leak fixed super fast -These folks are consistently professional and come quickly..Side note-just kind of surprised that a top of the line AC unit would give us problems within the first 3 years-
18:58 21 Jun 21
Technician was prompt and performed excellent service. Highly recommend!!
14:58 21 Jun 21
14:09 21 Jun 21
The technician, Emanuel is very competent and thorough. We are very pleased with his work and always request to have him complete the yearly checkups and cleaning of our HVAC system.
06:04 18 Jun 21
Bill M. Taylor
00:52 17 Jun 21
00:08 17 Jun 21
23:52 16 Jun 21
Once again Norfolk Air Heating, Cooling...to the rescue. Front porch lights weren't working.Steven & his apprentice, Austin, came found the problem and took care of it. Our porch lights will be shining brightly tonight.Thank you to a wonderful company you can count on.
20:29 16 Jun 21
00:55 16 Jun 21
23:48 15 Jun 21
Always prompt, professional service. Technicians are knowledgeable and friendly. The scheduling coordinator is always wonderful and gets me the service and help I need asap. They call when they are 20 minutes away to confirm their arrival time. You also get text and email notifications. The text will have a photo of your technician so you know who is coming to service your home. I have used them for years for my hvac needs and am always pleased.
19:46 15 Jun 21
Technician was very knowledgeable and efficient.
13:41 15 Jun 21
My installer was David Orefice. He was very professional and had a lot of knowledge. He gave me great tips on maintenance of my new water heater. He went above and beyond his job to get things done. I want to humbly thank you for your business!
01:54 15 Jun 21
Good prices, fairly quick response, prompt, and very nice. Oh not to mention they fixed my air conditioner!
23:45 14 Jun 21
Had boiler and furnaces removed. Work was exceptionally done.
17:47 13 Jun 21
We had a leak at the shut off valve in one of our bathrooms. Dave came out and assessed the situation. He gave us a quote and went to work to fix our issue. He was very pleasant and professional. We are very satisfied with his work and would recommend this company.
Di Fra (D F)
00:13 13 Jun 21
Called on a Saturday at 1pm, they had a technician at my house by 2pm. Fast, professional, courtesy to the home. Repair was complete that same day at a reasonable price.
23:42 10 Jun 21
Great service. Very helpful and prompt. Extremely patient.
23:56 09 Jun 21
Damien came out and got me back into cool air in no time, thanks guys! you couldn't find a better business if you tried, solid folks that hire solid folks ;)
19:20 09 Jun 21
Tech was on time, pleasant, polite and thorough. Very satisfied with the service.
01:41 09 Jun 21
The AC of my mini-split wasn’t cooling. They assessed the problem quickly & provided me with options. Once I decided what I wanted, the repairs were completed quickly. The price was quite reasonable. The only negative (& I consider this a very small negative) was they weren’t on time- they had provided a 2 hour window of when they would arrive but arrived after that period. Since they had my cell, it would have been good to receive a text saying they were running late.
01:31 09 Jun 21
Technician was on time, did the maintenance procedures in a timely manner, and was very pleasant
00:44 09 Jun 21
01:41 08 Jun 21
I was so pleased with the excellent service provided today by David, who replaced a worn out garbage disposal and who efficiently installed a brand new one. He took the time to carefully explain to me how to effectively operate the new disposal and showed me techniques to prevent it from jamming. David is a superior contractor and is excellent in plumbing, electrical, mechanical, as well as many other fields. His expertise is amazing! I highly recommend him to anyone needing a home repair with Norfolk Air Heating, Cooling, Plumbing & Electrical. David truly went the extra mile. His superior customer service skills, courteous nature and friendly personality were also exemplary! .
13:21 06 Jun 21
There is no one better in the 757! They are very professional and always on time! I love them!
23:45 05 Jun 21
Showed up same day and fixed my water heater. Wonderful experience!
11:14 05 Jun 21
he was really helpful in getting to the problem. and fixing it.
22:08 04 Jun 21
repaired baseboard water heat supplied by my tankless water heater , excellent job , flushed them of any sediments , refilled , checked thermostat and out the door.. even showed up on scheduled time . Pricing is a bit high ," BUT YOU GET WHAT YOU PAY FOR" ! NOTE - This is a 3000 sq.ft.house.
15:35 03 Jun 21
I have a maintenance contract with Norfolk Air. Bill and Bennie came out to perform the semi-annual servicing of the system. While they were out we had them look at a cooling issue we've been experiencing with the system. They identified all the items that caused the cooling issue to include a couple of issues with original installation of the system. These technicians were very thorough, took the time explain to us what the issues were and even provided pictures to me so I could understand (I wasn't there at the time of the servicing). I would highly recommend Bill and Bennie with Norfolk Air for your HVAC needs.
23:43 02 Jun 21
13:20 02 Jun 21
The tech markland who came to give us an estimate was awesome, he was very friendly and helpful. He also was very kind when it came to my son, who was very excited to see someone new! We also appreciate the fact he shut the gate correctly when he left as we have chickens and a dog, a tech from a different company left it open and my pregnant self had to chase chickens down the street. Thanks again for the quick response and timely arrival.!
12:11 02 Jun 21
Great company, very responsive, Bill H got it done for me, super nice, great to be around and knew what he was doing. Found my Heating, Cooling, plumbing and electrical go to! Thanks for your help.
Jean Marie MpoyKanyinda
00:39 31 May 21
21:23 30 May 21
Excellent service especially coming out late in the night to do repair....Great price
23:47 29 May 21
Matt Smith was our tech and was amazing. He was so knowledgeable and informative, we truly feel like we got information that we needed without any sales pitch or pushing. Service was scheduled quickly as always and the scheduler was friendly!
07:25 29 May 21
Called Norfolk Air at the suggestion of our neighbors about 8:42 pm and made an apt for 9:30 pm by 10:30 we had air conditioning.
19:31 28 May 21
Next day service!!! Bill and Benny came out to work on my package unit that was only cooling my 1450 SQ FT, 1.5 story home to 75°F (checked with 2 different thermostats installed). They cleaned the condenser coils, identified a compressor/refrigerant issue, and had all repairs done within 2 hours. They answered all my questions honestly and truthfully and gave me tips and suggestions for keeping up in-between their visits. They left no more than an hour ago and my house temperature has dropped 5 degrees already!!! This company's "Best" annual package is well worth the investment.
13:23 27 May 21
Hans was incredibly professional and did a great job of fixing our dishwasher issues!!! 👍
23:50 26 May 21
Awesome customer service! Fast, friendly and affordable ❤️
13:33 26 May 21
23:54 25 May 21
23:45 25 May 21
The Plumbers were very well informed and thorough with their work, as well as when they explained what needed to be done.The AC dude was very quiet but worked thoroughly. He answered any questions I had without hesitation.Overall this a very professional and efficient company. I will definitely continue to use their services.
00:19 25 May 21
23:47 24 May 21
23:46 24 May 21
Mark was on time and very honest with us. Answered all of questions. Will recommend them to anyone that ask me about hvac.
23:44 23 May 21
19:16 20 May 21
Hans was professional, competent and explained what was wrong and how to fix. Also pointed out potential issues in the future. Good job!@
11:37 20 May 21
Very professional, explained service and didn't oversell
19:26 19 May 21
Both technicians, Ricky & Chuck, were absolutely amazing, friendly & professional. Chuck worked to resolve to issue. Both did thorough evaluations & listened to what I was looking to do to upgrade my current systems. I look forward to their estimates.
18:37 19 May 21
Excellent service and value. Educational as well. Prompt and thorough.
13:23 18 May 21
Very quick response being that it was on a Sunday. Chuck was very knowledgeable of what needed to be done . Very professional company.
20:43 17 May 21
I am extremely satisfied with the service from Norfolk Air Heating, Cooling, and Plumbing. The company went over and beyond with making sure we were made knowledgeable of the repairs needed. They were prompt on the scheduled day of the estimation, as well as the day of the repair work. The company was reasonable and offered several methods of collecting payment. I’d like to specifically shout out Marvin and David. They made the process of repair easy going and made sure we were satisfied with the work completed. They are definitely an asset to your company. We were so happy with the work done that we took advantage of the company’s Blue Ribbon program to maintain our heating and cooling system, as well as water heater. Thank you for your hard work!
19:28 17 May 21
David was prompt and professional. I will definitely be using Norfolk Air again and requesting David. Thank you for a job well done.
00:52 14 May 21
arrived in time, asked about my concerns, wore a mask,cleaned and serviced the hvac, told me of any problems which were none, finished. advised if any other issues to just call.
14:56 13 May 21
Exceptional experience overall. Tech (Cassidy) called me when en route & showed up as promised. He was very polite & professional. Took the necessary COVID precautions by wearing gloves, mask & shoe covers when entering our home. Explained exactly what he’d be doing on this visit and shared photos and a recommendation after work was complete. Job was done in a timely manner. I would recommend this company to anyone looking for excellent HVAC services.
01:21 13 May 21
Amazing customer service. They were professional, on time, affordable and explained everything to me the whole step of the way. Will definitely use them and recommend them.
23:43 12 May 21
18:35 12 May 21
Always dependable.During my annual inspection Cassidy discovered that my AC in the addition had low freon levels. Since the unit is working but reading low I asked if that meant it was a small leak and he agreed that is most probably the case. He recommended a sealant treatment. Not cheap but not like replacing a major component. I think they always try to look for the most cost effective solution that provides a long term solution.
01:26 11 May 21
Bill is a fantastic technician and exceptionally knowledgeable. I appreciated his going the extra mile to ensure a return trip wasn't needed, especially given it was a Friday night.
19:54 07 May 21
Plumbing problem reported at 7:45 am. By 11:15, it was repaired. Nice job by this company. Marvin, the service man was respectful, polite and friendly.
01:41 06 May 21
Norfolk Air was awesome! We had a mystery electrical outage in our 1925 home. They figured out what was wrong when nobody else could and were ready to fix it. They came on time, finished quick, and now we have electricity!
00:14 06 May 21
Reasonable and Thorough
16:01 05 May 21
02:05 04 May 21
Our water heater started to leak early in the morning 4/28. I called Norfolk Air based on prior service. Marvin and David showed up on time at 11 AM to troubleshoot, provided us a detailed quote for water heater removal and installation. Norfolk Air was able to help us on the spot. Marvin and David professionally installed Bradford White 40 gallon natural gas water heater: RG240T6N and successfully tested the unit. We were up and running within a few hours. Thank You.
00:54 04 May 21
00:50 04 May 21
I feel the charge for Freon is out of hand and not being able to get a quote for service of off putting. The service guy was very nice and have all options. He doesn’t set the prices
22:00 03 May 21
This company was very professional and went above and beyond to make sure that our project was taken care of as fast as possible. I highly recommend using this company.
16:52 02 May 21
Came to rewire and electrical outlet and switch box that was wired incorrectly by the previous home owner. Came within the hour and was quick and professional. Will definitely use them again!