Norfolk Air Heating, Cooling, Plumbing & Electrical
00:08 21 Apr 21
05:01 20 Apr 21
00:43 17 Apr 21
Norfolk Air has done our heating and cooling maintenance for over 5 years. We just replace our HVAC and they were competitive but most of all the service was awesome. The install team was professional, worked hard , was on time, cleaned up. I highly recommend!
00:27 17 Apr 21
00:50 16 Apr 21
Technician Bill installed an additional register in my master bedroom after previous techs said it could not be done. Now my room will have adequate AC during the summer and heat in the winter. He and Cassidy were efficient and did a very good job of installation. I am very pleased and will continue to use Norfolk Air in the future.
20:49 15 Apr 21
11:46 14 Apr 21
Arrived on-time, removed the old HVAC system, and installed the new. Very happy with the work.
23:08 13 Apr 21
Good prices good people professional quality
00:26 13 Apr 21
00:25 13 Apr 21
Easy to work with; showed up on time, completed the job efficiently and discussed options without pushing sales. Definitely recommended.
23:45 12 Apr 21
I been doing business with this company for more than 10yrs and they just keep getting better. They're fast, professionals, clean and they have the best prices.
17:13 10 Apr 21
Wes came out and was very professional and thorough after diagnosing our circuit breaker issue. He was on time and explained and showed me everything that needed to be fixed. I actually was able to understand what he was explaining to me. I’m not knowledgeable at all about this type of issue. He made sure we had no other issues and stayed to make sure everything (ac unit) was working properly. I highly recommend Norfolk Air if you have any issues. They are also available 24/7 , I called @ 9:00 and he was at my house by 10:00. Thank You Wes!!
01:01 10 Apr 21
Our HVAC was not installed properly. The compressor on the new unit broke and had to be replaced twice within the first two years of installation. Several technicians came to trouble shoot but could not figure out a solution. It is my opinion that better training needs to be conducted in order to provide better customer service and proper installations of their products. I am very disappointed that both the product and service are terrible. First Cassidy came to service our unit and took removed the UV light from our system and left screws and UV light out after trying to sell us an air scrubber. Then our compressor busted and the other technician did the repair and it was working for a few months and is out of commission again. Then another technician, Preston, came out and couldn’t figure out the why the compressor broke for a second time and said his manager Brendan would call me that day to figure out a solution. So far no call from Brenden.
20:07 09 Apr 21
13:33 09 Apr 21
17:02 08 Apr 21
They’ve been great! We moved into our home a few years ago and replacing the HVAC units was one of the first big ticket replacement items we tackled as homeowners. As anyone these days does, I did an awful lot of online researching before deciding to go with Norfolk Air, and I’m so glad I did. They did excellent work on the install, all done in a day, no mess, and no issues with the system at all, all very professional and on time. They were also really proactive with me in scheduling yearly maintenance and cleaning. I would definitely recommend them!
18:06 07 Apr 21
BEWARE dealing with this company! i spent $800 and my HVAC is still broken.. it seems like the technician was only guessing because he replaced the transformer, thermostat and the heat and ac control module and still its not working! he later then said that its better to replace the whole system because it will be easier for him to do so. now I am $800 in the whole and still has a broken AC system. you've been warned, so proceed cautiously.
15:56 07 Apr 21
TOTALLY WASTED $800 and my AC was not fixed at all. l was told by the technician to replace transformer which is about $400 labor and parts. it sis not worked ao he said replaced the thermostat because its bad.. STILL DID NOT WIRK.. lastly he said replace the heat pump and ac controller board AND STIL DID NOT FIX IT! AT THIS POINT HE SAID REPLACE The HVAC system now because its grounded and he cannot exactly tell which one is causing it...AT THE END I BURNED close to $1000 AND NO AC.. so do yourself a favor, find another reputable HVAC company and ask them right away if you can get your money back if they cannot fix it... and dont simply agree with the technician to replace multiple parts because it means they are just guessing and they do not know whats wrong with your system..
14:16 07 Apr 21
01:05 07 Apr 21
Regular maintenance indicated that the fan in my unit was not working properly. Thankfully the problem was identified and repaired. The technician who repaired the unit had to work very, very hard to ensure everything was fixed and working properly. He stayed way past closing time to make sure I was taken care of! Emanuel Cabrera was terrific.
00:33 07 Apr 21
23:56 06 Apr 21
15:17 06 Apr 21
23:46 03 Apr 21
23:42 01 Apr 21
19:58 01 Apr 21
10:12 01 Apr 21
17:05 31 Mar 21
00:27 30 Mar 21
Preston was professional and friendly. I highly recommend Norfolk Air.
20:33 29 Mar 21
Quick friendly service! Our AC wasn't properly installed when we bought our new house. They identified the problem quickly and very easy to set up an appointment to get them out to fix it. Can't speak to how pricing is in comparison as I don't need things like this often, but I felt the price was fair for the work.
19:35 29 Mar 21
Preston was professional, quick, and polite. Would reccomend.
00:24 28 Mar 21
00:37 27 Mar 21
17:27 26 Mar 21
Adam was prompt and thorough during his visit. He diagnosed the problem with our unit, gave me a quote for repairs, and spent time discussing options for me to consider. Both he and the office staff I spoke to when scheduling appointments were very helpful and friendly. I will update when work is completed.
15:07 26 Mar 21
I will say the HVAC guys who came over did an amazing job. They worked two days and on the second day till 6:30 trying to get my HVAC system running. Preston and Carter were very personable and answered all my question. I was very happy with the care and diligence that they use when installing my system. The reason for only four stars is that after the electrician installed a new circuit breaker he failed to hook up a circuit leading to the kitchen. (update: The breaker was inadvertently turn off) Found out when trying to do laundry. I would highly recommend these folks.
20:57 25 Mar 21
If I could give a negative star I would but the system won't allow me to...this Company sold us a new AC unit in March 2019. In May 0f 2020 after two different Norfolk Air technicians came out and confirmed the 14 month compressor was shot (the second Norfolk Air technician was sent to confirm the first technician's diagnose) they would replace the compressor since it was under warranty as long as we paid them $1700 for the repair for a unit that was less than 14 months old. After discussing with the manager he stated that there was nothing more they could do for us but charge that amount if we wanted it replaced. Do the math... a 2-3 hour repair was going to equate to $556 to $850 per hour. I don't think the medical field makes that kind of money. Run away from a company like this that won't stand behind their work!!!
15:32 25 Mar 21
13:52 25 Mar 21
Courteous, on time, professional. Cassidy was our tech for the morning doing routine checkup, unit was installed by them and the upkeep is worth it for trouble free service. Hope the preventative service works well in the summer months.
23:44 24 Mar 21
We had a new toilet installed, a wonderful American Standard Vortex model, and our technician today was Chuck in Norfolk Air’s Plumbing Department. Chuck was on time, called while on his way to our home, and he couldn’t have been more polite, professional, and friendly. He observed the highest COVID-19 precautions, cleaned up after himself, kept me informed, and completed the job in less time than I’d expected. We could jot be happier. I recommend Norfolk Air & Chuck wholeheartedly.
16:39 24 Mar 21
07:53 24 Mar 21
Updated outlets in living room, removed and capped off an unused light fixture, installed outlet and microwave, added box for and installed motion detector for our backyard. Informative about the electrical work that I was having done. Answered all my questions. Cleaned their mess. Great attitude.
19:18 23 Mar 21
16:43 22 Mar 21
Adam was professional, helpful, smart and timely! If I could give him 10 stars I would!
15:32 22 Mar 21
Preston definitely gave 5 star service! He cleaned our condenser coils and serviced our HVAC unit. Was available within 2 hours of calling, communicative and thorough.
23:55 19 Mar 21
Tech Adam was exceptional. He helped me understand, a little more, how an HVAC system works. Adam was very friendly and efficient. I will recommend Norfolk Air to all my friends.
17:59 19 Mar 21
Adam technician came out to give estimate. Seemed like nice guy. Will be getting other bids to compare.
00:25 18 Mar 21
I just bought my first home and used Norfolk Air to have some electrical work done -- redoing the panel, meter housing, and service mast; inspecting and fixing all faulty outlets in the home; and installing lights and cleaning up loose wires in the basement/crawlspace. From the very first call to the time the electricians left, each interaction which the folks from Norfolk Air was professional, informative, and kind. Tammy, who I arranged a quote with, was so helpful and was patient with me as I tried to explain in amateur terms what exactly I needed. And Wes, who did the inspection, quote, and led the work crew was such a treat to work with. Again, he was patient and kind and made sure I fully understood everything. As I continue to do renovations and have electric, HVAC, or plumbing needs I will absolutely be calling Norfolk Air.
19:43 16 Mar 21
Adam was extremely informative, educated us on our boiler, and diagnosed our problem. Would recommend to everyone.
16:45 16 Mar 21
Wes from Norfolk Heating & Air corrected an electrical issue from a previous install by another company, additionally found 3 open circuits under our house and made those safe. Provided 3 options=estimates for corrections & job came in on time and on budget, I highly recommend Wes & the team for any and all HVAC or electrical issues, his service & professionalism were truly impressive.
16:14 16 Mar 21
Great Service. On time
15:41 16 Mar 21
Wes Parsons was excellent. Efficient, professional.
15:12 16 Mar 21
Our technician Preston was very polite and professional, and diagnosed our heating problem quickly. We will definitely use Norfolk air again!
05:22 16 Mar 21
Adam was great
00:49 16 Mar 21
Technical support has been professional respectful very clean in appearance and will knowledgeable of the A.C. That had repair differently. Waiting on estimate for replacement A.C.
23:51 15 Mar 21
00:10 13 Mar 21
18:25 12 Mar 21
Norfolk Air is a company that is responsive, timely, efficient and solved my issues. Adam did a great job figuring out the problem and fixing it in a timely manner. Thank you!
00:28 12 Mar 21
We had an electrical fire under our house and Wes was able to squeeze back where the firemen couldn’t reach and find the source of the fire. He fixed the problem and also found another issue he repaired and took before and after pictures to show us what he had done. He is well experienced and thorough and a man of integrity. I would highly recommend him!
18:21 11 Mar 21
Adam was great, on time, and found a wire issue that was repaired easily.
11:45 11 Mar 21
Technician was able to determine the problem with my HVAC heater and install the replacement parts the next day.
20:29 10 Mar 21
Sump pump evaluation and replacement. The guys were prompt, excellent, always on time. The whole company from the phone calls, scheduling, logistics and planning has been very efficient, on time, and courteous.Excellent job!!
15:34 10 Mar 21
Electrical Panel change outIn a time when most service oriented companies are substandard at best,Norfolk Air stands alone with their commitment to service to the customer. From quote to work to completion they were professional.They answered every question I had about the job without making me feel I was disturbing them. They even found electrical issues I had thatI did not know I had and pointed them out in a manner I understood. They addressed and repaired the issues with minimal added expense.I highly recommend Norfolk Air for any electrical work you may need.
01:20 10 Mar 21
00:05 10 Mar 21
I didn’t realize how big of a plumbing issue we had, but I got nervous when another truck pulled up. Hans and Jimmy worked together as a team to solve our issue. They did a great job explaining what the problem was and what our options were to fix it. Normally I would’ve been so overwhelmed with such a big house issue, but they did such an outstanding job breaking it down and working quickly and thoroughly. Even better- they cleaned up the mess that WE had made after they fixed everything!
23:49 09 Mar 21
This was my first experience with Norfolk Air, but it won't be my last! From my first phone conversation with Jessica regarding my rather desperate need for a qualified electrician to the work done by Mr. Parsons to the final paperwork and payment everything was handled exceptionally well and most professionally. I plan to call Norfolk Air in the future for any HVAC, plumbing or electrical needs that I have!Now my third experience - second HVAC tune up. Both professionally carried out. This time my technician was Colin H. He was punctual, very polite, and worked diligently. I could not ask for more!
22:21 09 Mar 21
After years of jumping between different companies I have settled on Norfolk Air. I recently learned they have plumbers as well as HVAC. Today I had maintenance on my HVAC as well as plumbing repairs in my bathroom. I cannot say enough about the quality of work and kindness of each professional Norfolk Air has sent to my home. They have a customer for life.
20:27 09 Mar 21
Preston was very helpful in finding the cause of the problem and worked diligently to get it solved quickly! Very responsive company and always very friendly and professional.
23:50 08 Mar 21
14:48 07 Mar 21
Preston was the perfect man for the job. Not only was he professional with top notch service, he had an incredible beard. This man is one for the record books in terms of quality, personality, and all around perfection. I will always go to Preston for my A/C and heating needs.
23:43 06 Mar 21
Our technician came out because we had a badly clogged up sink/line. His name was Chuck. One of the nicest people ever. Extremely friendly and very clean. Made sure everything was spotless when he left as well. Highly recommend these guys.
00:53 06 Mar 21
19:21 05 Mar 21
23:45 04 Mar 21
I've been trying to get a dishwasher installed with pipes and electrical since before Christmas. I called them and they had it installed within two weeks. The dishwasher looks great, and the techs were very nice and professional.
01:58 04 Mar 21
23:44 03 Mar 21
Thanks so much for the quick professional job. Very happy with the results it looks brand new and operates perfectly. Great work will call you guys if I need anything in the future
20:14 03 Mar 21
Adam T. did a great job helping and explaining everything also was on time. I def recommend and will be using this company on the future
23:47 02 Mar 21
Always top quality professional service, knowledgeable and straight forward when explaining repair needs and costs.
17:48 02 Mar 21
We’ve used Norfolk Air for over 10 years now. Our HVAC system needed to be replaced. Since then we use them for their maintenance service and any repairs along the way. They are always extremely friendly, courteous, and professional. We’ve referred them to other neighbors who are also happy with their service.
23:41 01 Mar 21
12:29 01 Mar 21
Wes and Chuck were great - very professional and provided a quality service.
00:20 28 Feb 21
02:19 27 Feb 21
23:44 26 Feb 21
I had an issue with lights flickering throughout my entire house. I had Wes come out and perform a panel inspection for me. Wes did a very thorough job and explained to me my issues very well and answered all of my questions. The problem was solved quickly and I really appreciate it.
12:10 26 Feb 21
Excellent service - The technician arrived early, was polite and efficient and fixed the problem quickly. Highly recommended.
18:48 25 Feb 21
This was my first service call with Norfolk Air and it was flawless. The technician Cassidy was on time for the appointment, informative and professional. I will definitely will be using their service for my rental property as well. Thumbs-up and 5 star service.
17:08 25 Feb 21
Awesome service! Very knowledgeable & professional. I would definitely recommend using them. I would also recommend getting a service contract through this company. They're really good!
00:49 25 Feb 21
Preston did my service call and matt Smith did the maintenance. Both professional and ready to answer my many questions. System is working great and very satisfied with their work. Five stars to both of them.
13:14 24 Feb 21
Cassidy was on time and very professional. He explained the conditions of my systems and gave his recommendations. I will definitely use Norfolk Air for my HVAC, Plumbing, and Electrical needs and will request Cassidy to perform my maintenance.
22:44 23 Feb 21
They offered to come the next day, but worked around my work schedule to fix a loose wire that was making a ceiling fixture not work. Arrived on time and everything was working when then left. The electrician also took the time to explain the issue, what he did, and answered questions I had about other house projects I am considering.
20:21 22 Feb 21
Adam knows his stuff. He's a walking encyclopedia on HVAC and put all my concerns to rest. Would definitely use them again.
17:56 21 Feb 21
Emmanuel was awesome and fixed our issue quickly (and same day)!
15:58 17 Feb 21
Ann P. bisese
21:31 16 Feb 21
Hans repaired our toilet in a very short time. He was friendly, professional, and knowledgeable. I will call Norfolk Air for any future repairs.
18:49 16 Feb 21
Edit: I would like to say that the owner has reached out and listened to my concerns, I am amending my review based on this experience. I look forward to potentially working with Norfolk heating and air in the installation of a new HVAC system.Someone please tell, Adam ,how to properly conduct himself over the phone. I’ve used you Norfolk heating and air before and was very impressed with their work but last night I came home from a 12 hour hospital shift to my AC making an awful noise. Figuring it best to air on the side of caution I called and spoke to a nice lady who told me that a tech would call me back. Fast forward to my phone call with Adam, who was rude and unprofessional. A simple explanation would have been sufficient, I didn’t ask for the attitude. I get it, you had a rough day but it’s not hard to stay professional.
22:36 15 Feb 21
05:07 14 Feb 21
Good response time, didn’t break the bank and resolved my issue quickly! Would definitely recommend.
22:05 12 Feb 21
Thanks so much for the service today! Adam did a fantastic job overall; He was prompt, courteous, knowledgeable and has great customer service. Thanks so much again! 👍✨ 🌟 🌟 🌟 🌟 🌟
04:53 08 Feb 21
I requested a quote to replace our boiler and the sales person came to the house, but blew us off and never got us the quote. I have a feeling he thought we wouldn't spend the money and we weren't worth his time. We ended up going with another more professional company and spent out money there.
Leigh Anne Woodside
02:05 04 Feb 21
18:43 03 Feb 21
The plumbing work was excellent, very satisfied as always.