Team
Google Rating
4.8
Based on 1596 reviews
Norfolk Air Heating, Cooling, Plumbing & Electrical
4.8
William Church
00:52 08 Aug 24
Jerome and Amando came in and did an excellent job under tight conditions. They were right on on their time estimate and did a great job cleaning up upon completion.
John McNally
15:18 07 Aug 24
First class operation. Showed up on time, diagnosed problem and gave options that eee reasonable. First time year , but was so impressed with their communications and service that I signed up for long term support plan
Mr Riggs
11:25 06 Aug 24
What do I like about this business? Apart from Justin (the technician), NOTHING! I had an issue with a Mitsubishi min-split issue ... I asked for a specialist and they sent someone who had NO IDEA ... told me that whole house mini-splits in this are is not a good idea and without an actual error code, nothing they could do ... 2 weeks until I finally got someone who knew what they were doing (Justin ... who I asked for to begin with) ... charge me $209.00 for the 2 who knew nothing. So, Justin comes out ... finds that the issue is a bad sensor ... (please note, 1 bad sensor). Took them 2 weeks to get the new sensor in ... meanwhile, I have little to no AC in my bedroom ... when I call and ask for status, they tell me it has been ordered ... nothing more ... so, 2 weeks later, part is in ... instead of replacing the ONE bad sensor, they replace all 3 ... why? well, my best guess is so they could charge more money ... I would call that a bit unethical. Now, unit still not working properly so I call to have Justin come back out ... guess what? Another $89.00 service charge even though it is the same problem. Is this the company you want to deal with? Not me ... not anymore. Like they say, 'BUYER BEWARE".
Ross Newcome
23:12 05 Aug 24
CAUTION! THEY TRIED TO SCAM US!!!Do NOT trust Kyle Ritchey!-----------------------------------------------------Kyle Ritchey and the other technician that came out today seemed very professional. They had squeezed us in and showed up fairly quicklyKyle immediately, without hardly looking at it, told us the water heater had the wrong style vent, and that was causing our issue. Our options were to run a new PVC vent line and involve a roofing company to seal it up, or the more economical option, replace the water heater with a new one for $3000+We felt funny about it, did some more research, and scheduled Roto-Rooter out for a second option.Kyle told us it was a Power Vent water heater that needed replaced with a regular one. It literally says Natural Draft directly on the label.Preston from Roto-Rooter came by and checked everything out. He said it looked like new, everything was up to code, and there was absolutely no reason to replace the water heater. He told us to go to a plumbing supply store in the morning with the vapor sensor that had likely failed, and they would sell us the correct part.If you ever need help with a gas water heater in Hampton Roads, ask for Preston at Roto-Rooter. He saved us over $3000 today for a simple $30 fix.Do not do business with Norfolk Air Heating, Cooling, Plumbing & Electrical.
Gregory Goodman
23:08 05 Aug 24
We are very happy with the service we received from Norfolk air.Michael, who serviced our HVAC unit today was right on time, very professional, very personable, Took the time to answer all questions that I had and made suggestions on how to improve our equipments performance.
Hongjoon Occupational Therapy
13:02 05 Aug 24
Another great service from the company. Special compliments to Barry H and Jackson who came to service our house needs with special care and professional courtesy.
Dale Wittler
15:52 04 Aug 24
Matt did a great job. He was professional and answered questions I had regarding the product he was installing.
Mianu Kanazawa
22:38 02 Aug 24
Barry was the best we could ask for. He identified our problems, fixed and communicated very well throughout the whole process. We will have him again for any electrical services we may have in the future.
Tom Reitmeyer
18:12 01 Aug 24
Jerome Ziegler was a total professional. Thorough in every detail. It was a pleasure to watch him work.
Andre Welch
12:05 01 Aug 24
Came out to the house the techs were very professional and explained everything. I would highly recommend them for all of your Heating and Cooling needs. Outstanding service!!!!
steven crist
21:32 31 Jul 24
I have used Norfolk Air Heating and cooling in the past, and they have provided excellent service. On 07 Jan 2018 I had a clogged sink, that I was not able to clear. I contacted them and set a schedule for Wednesday. The technician "Henry" arrived on time (actually early). He was able to clear the clog as well as provide me an estimate for future repairs.2022 September I have again used Norfolk Air, Cassidy was awesome prompt and professional.AUG 2023, I needed a full system replacement. Norfolk air heating and cooling was super quick. (Next day) arrived at 0800, and everything is running smooth. The front office staff are wonderful, and go me great financing for an unexpected cost.July 2024. System maintenance again excellent service.
Brian Pearce
18:03 31 Jul 24
Very pleased with the service and quick response that I received from Norfolk Air Heating Cooling Plumbing and Electric. I needed my sanitary sewer line, that runs from the house to the street, cleared of some tree roots that were partially blocking the pipe. Kyle cleared and scoped the line for a reasonable price. He also gave me a couple options, with estimates, to prevent it from happening again. I will definitely use Norfolk Air Heating Cooling Plumbing and Electric for my future plumbing needs.
Laura Baxley
15:58 31 Jul 24
My technician Matt was great, he communicated exactly what he was doing every step of the way.
Michael Buell
14:46 31 Jul 24
Very happy with the service, they were very nice, explained the service contract and provided recommendation's for repair. They were on time and professional, would highly recommend these guys!
antwione newsome
12:04 31 Jul 24
professional and respectful on time hard working knowledgeable group of workers that knows what their doing great company recommended them. Great team of techs love working with them. 👍👍
Diane Bailey
20:14 30 Jul 24
Knowledgeable technician. Polite and answered all my questions. And possible solutions to the problem
Natalie Joseph
19:03 28 Jul 24
Kyle is super fast and professional! His team works hard and goes above and beyond! They arrived on time and used their expertise and knowledge to guide me in the right direction and make sure I was comfortable with such a big job. I would do nothing but recommend him to anyone! He’s been in the plumbing business for 10 years and it shows!
Lauren McMullin
18:35 27 Jul 24
I had an excellent experience with Kyle and William! They were incredibly friendly and fast, providing top-notch service even though it was the weekend. They came out promptly and fixed my leak with great efficiency. Their professionalism and positive attitude made a stressful situation much easier to handle. I highly recommend their services!
Aurora Olmstead
01:24 27 Jul 24
We had Jose out to assess the outlet in the kitchen that popped our circuit. He was prompt when arriving and he was knowledgeable with telling me what the issue was.The only problem I had was that only the service call fee was disclosed to me over the phone when I scheduled the appointment and when he got here, I was informed that just for him to diagnose the issue it was an additional $182 fee and to replace the outlet, another $226. I’m sorry but $497 to replace one outlet is outrageous.We decided not to have the outlet replaced but still ended up with a service call bill that was just under $300, and he wasn’t even here an hour. I feel that we were absolutely taken advantage of.I will credit the company as they do offer a military discount, but it was still ended up being an expensive service call. I hope that going forward, Norfolk Air Heating, Cooling, Plumbing and Electrical decides to disclose ALL fees when appointments are scheduled.
Daniel Ambrose
19:51 26 Jul 24
A little on the pricey side but you definitely get what you pay for. Very professional and highly-detailed service.
Abigail Schmidt
19:06 26 Jul 24
I recently had members of their plumbing and electrical team come give estimates, and perform work for me. Jerome and Jamar were very kind and helpful looking at the issues I had, giving an estimate, and helping replace my bathroom faucet and tub spout and giving me peace of mind about no leaks.Jose assisted with fixing some wiring connection/control mishaps we had with some light switches, and also did a wonderful job. I’m so thankful to this team that came out and helped us so professionally and expediently. Thank you, Norfolk Air and everything else!!
Ruth Schneegas
17:26 26 Jul 24
Mr. Damien Arnold's a wonderful technician, very professional and knowledgeable. Would definitely recommend to other customers!
Steve
16:36 25 Jul 24
Damien has serviced the AC side of our system twice now and we could not be more satisfied with his professionalism and technical expertise. He takes pictures of all the work he performs and runs through them with you, which is particularly appreciated for work he does in the attic. He also describes in advance any work he is proposing to do in terms I can understand. I’ve had excellent experience with Norfolk Air and Damien.
Johnny
14:32 24 Jul 24
Like that the workers were confident, highly skilled and dedicated to doing a good job at my home.
M Hunsaker
17:26 23 Jul 24
They were able to do a service call next day with no prior account and the tech was knowledgeable and thourough. Great experience, highly recommend.
Annmarie Gunter
12:19 21 Jul 24
We had a sewage backup in our home and needed weekend, emergency service. Norfolk Air, Heating, Cooling, Plumbing and Electric initially said they would have a service person out within a four hour window. Much to our surprise, within 30 minutes, we received a text from our tech, Ricky Hale, that he was on his way. Ricky arrived, explained his process in great detail, answered questions and worked tirelessly to ensure that what turned out to be a most difficult job got completed. He battled for hours with crazy stubborn roots stuck in our terracotta pipes and never once complained or threw in the towel. I am so impressed with this hardworking, articulate young man. Just as I was beginning to question the work ethic of today’s younger generation. Kudos to him and his company! Highly recommend!
Yohanna Lozano
22:58 19 Jul 24
First time I use Norfolk Air Heating and Cooling to service my AC unit. I was very please with Justin's work. He figured out quickly the issue and he took care of it. He was very efficient and timely. I highly recommend this company for your AC needs!
Terry Donnelly
13:25 19 Jul 24
Justine Malone was a great tech! He explained everything in detail and was very patient dealing with my tense and angry attitude after being without AC during a heat wave for 3 weeks. I recommend him and this company for their prompt and professional service.
Sharon McMichael
12:06 19 Jul 24
Matt was professional and quickly diagnosed and solved my A/C problem. Thanks, Norfolk Air for a quick response on a hot day!
Margaret Fitzgerald
12:41 18 Jul 24
Darrion arrived quickly to check an ailing toilet. He researched options for us and provided quick estimates. He was able to get the toilet back to a good enough working condition to give us time to make the next decision. Always reliable and friendly technicians at Norfolk Air!
Joanne
19:26 16 Jul 24
Actually dialed Norfolk Air by mistake. Thought I was calling another company that was recommended to me. However, I’m glad I decided to give Norfolk Air a try. So far, I am very pleased with their work. I am still in the beginning stages of getting my HVAC, plumbing and electrical system evaluated. The technician, Troy Collins, that serviced my HVAC was a 10 on a scale of 1 to 5. Off the scale great. I highly recommend Norfolk Air. ⭐️⭐️⭐️⭐️⭐️
Elizabeth Herrell
15:23 16 Jul 24
I came home on a Sunday afternoon from being out of town and my house was registering 87 degrees. I called Norfolk Air and they were able to get a technician out to me within just a few hours. Their prices were reasonable and Shaun was knowledgeable and friendly. He quickly diagnosed the problem and fixed it. He also recognized an issue from a previous fix that another well known company failed to complete. I will use Norfolk Air for all future HVAC issues.
Dianne Turner
12:06 15 Jul 24
Gordon Wile did a great job. He came for an after hour repair. Professional and thorough!
Martell Cuffee
12:16 12 Jul 24
They came out at 12:30am midnight to fix my AC unit. Gordon the technician was awesome! He was professional and kept me updated on every step. Even for coming out in the middle of the night there was no additional charge. I will be definitely calling them back if I have any issues. I definitely recommend them over any company.
Deborah Vallez
19:09 11 Jul 24
Trent and Trevor were wonderful. I am so glad Norfolk Air has such a fantastic team!
Stephanie Bechthold
12:02 11 Jul 24
Jerome was very thorough and able to answer and diagnose my problem. Very professional
Seth Harris
15:22 10 Jul 24
Entire experience was easy and quick- from scheduling appointment, diagnosis, and repair. The technician, Barry, explained the issues and process for correction. Would recommend.
robert podnar
10:56 10 Jul 24
Very unsatisfied with Brandon's crew.Never really got a receipt but feel $2500 is way too much.My receipt said quantity 1.0 but no prices,so no break down on water heater,parts,nothing.It all had quantity 1.0 and no $ amount.The only $ amount was the total.Who does this people?Quote for dishwasher install was $500 Loews was around $250.Never using this place and will not recommend to my railroad friends
Marie Marzullo
19:57 06 Jul 24
They were life savers. Very thorough. We were without AC for 3 weeks. Finally it became an emergency. The tech they sent Gordon Wile was excellent. He had our AC up and running after 3 hours. My husband has many medical problems and he finally can rest tonight and be able to deal with tomorrow's 91 degree temps and high humidity. God sent and answer to prayer.
Michelle C.
17:13 06 Jul 24
Jose and Jackson were AMAZING. They were very polite and hardworking gentlemen. It was extremely hot outside and they never once complained. Very efficient and professional! We will definitely continue using Norfolk Air Heating, Cooling, Plumbing & Electrical!
Michael Scaccia
12:33 06 Jul 24
I’ve been a big fan of Norfolk Air for years and have used all sides of the business (HVAC, plumbing and electrical). We recently had the plumbers come out and they were fantastic. Professional, on time and willing to go the extra mile. Kyle and his partner were fantastic. Highly recommended!
Anne Sablatura
17:54 05 Jul 24
My a/c went out on 2 July, and this company was the fastest appointment with a 5 July date. It was a best-case scenario. I’ll have a/c for the rest of the summer!
Ryan Mayer
13:00 03 Jul 24
Excellent service! A/C went out late in the day and they had a technician ready to service my geothermal system on-site in two hours. The technician, Cassidy, was superb! Very knowledgeable, courteous, and demonstrated excellent troubleshooting techniques. Norfolk Air has a customer for life!
Whitney Crowder
00:51 03 Jul 24
I had an excellent experience with Norfolk Air, Heating, Cooling, Plumbing, & Electrical. Barry is the bomb! He was a great technician. He was very punctual and was able to diagnose and fix my electrical problem. Thank you so much.
Maureen Lawson
21:27 02 Jul 24
So glad I called Norfolk Air and Heating instead of Guy’s Heating and Air. When I had Guy’s Heating come and fix a previous AC unit, the technician was rude and unpleasant. Was a vast difference with Cassidy and Norfolk Heating and Air. Cassidy was utmost professional, personable and explained/fixed the issue. My new go-to company.
christine grady
17:33 02 Jul 24
Norfolk Air Heating Cooling Plumbing has been amazing as I have moved to Norfolk the past few weeks! Today Darrion came and replaced my garbage disposal…. he was very professional yet friendly and very efficient….I am very pleased to have a company I can count on!
Lady Ashuri
21:18 01 Jul 24
Trenton not only helped put my mind at ease and helped me understand everything. He did such a thorough inspection that he helped me identify another issue that if he hadn’t found could have led to thousands of dollars of damage to my home. Having a company that you can trust to truly take the time and have technicians that are knowledgeable and listen to your concerns is invaluable. I definitely recommend and plan to reach out again if I ever have any other issues or concerns.
D Browne92
18:34 01 Jul 24
Cassidy was friendly and knowledgeable. I was happy that the company sends a picture of your technician that will be visiting on site.
Damian Thomas
15:37 01 Jul 24
Michael from Norfolk Air was very professional, polite, and knowledgeable of his job. He is a very passionate young man and I believe he is an asset to the company.
Patricia Gowen
22:33 28 Jun 24
I had a 3 ton unit installed in 2018. Errors were made in installation, such as not replacing condensate pump, not installing adequate breaker. I honestly do not recall being told to replace the air cleaner bulb at 2 years. It was still lit and I thought it was working. In any case, I failed to replace the Air Scrubber bulb as recommended at 2 years, which allowed extensive mold growth on the blower and Air Scrubber itself. That's my mistake.Lesson learned: follow manufacturer recommended maintenance schedule. This has been an expensive lesson, as the blower was so full of mold it had to be scrubbed. Today, I had a new air cleaner installed.
Kevin Sanchez
16:05 28 Jun 24
This company charges very high prices, but I wanted the job done well and quickly. That’s not what happened, they sent 2 guys, one was getting trained and he didn’t know he needed to walk on the joist while in the attic. I don’t blame him. I can’t believe they sent someone out on a job without the most basic of training. This is gross negligence about the safety of their customers and employees. While walking in the attic he caused a a crack in one part of the ceiling and his leg went through another part, leaving a giant hole in the ceiling. They’re lucky the guy didn’t get seriously injured. They did hire someone to fix it, but I still needed to move all the furniture out of the way for that job, clean off everything that got fiberglass insulation on it and go in the attic to spread the insulation after the ceiling was fixed (because they didn’t). They didn’t even leave me the insulation that fell, they took it with them… it could have been put back. Their taped patch didn’t even hold and opened while my daughter slept and more insulation fell into the room.
Elmest Guzman
17:45 26 Jun 24
Cassidy is a fantastic technician super knowledgeable... Definitely look out for the customer... Something rare this days... 100% recommend the service!!!
James Anderson
22:10 25 Jun 24
Great service, explained the troubleshooting process and was able to solve the problem, our house is cool again.
missy ann
15:08 25 Jun 24
Brandon Wilson was absolutely amazing. Very respectful and knowledgeable. Took care of my old unit and broke everything down to me clearly so I understand what was wrong and needed. Then made sure he clean everything up before leaving wonderful
silvia diaz
23:25 23 Jun 24
Our AC went out early on Sunday morning, contacted several HVAC companies. One of them the earliest they could come out would be Monday and others didn't reach back out at all. Norfolk air heating and cooling was the only company to reach back out and come by the same day. Matt our technician was punctual and was able to fix our system. It was a bit pricey but it was worth it especially in this heat and being at last minute on a Sunday. Thank you Matt and the rest of the crew.
Matthew Zito
17:57 23 Jun 24
We are ‘FANTASTIC’ blue ribbon protection members .. Gordon came out to change a capacitor to keep things cool .. great, fast, 24/7 service and response time as usual .. knowledgeable mechanic .. honest, upfront pricing on parts/labor .. recommended to get on the ribbon plan so you don’t get surprises down the road - also, you get discounted parts and service for repairs when they do need done ! Thanks again everyone at Norfolk Air !
Kevin McCarty
17:02 22 Jun 24
Matt was very friendly and professional and I would welcome him to be the technician to service the HVAC at my home
Michelle Morris
18:08 20 Jun 24
Jose came out to the house requested using the correct door and working with my father to understand he needs. He was very patient and helpful.
Jeannie
17:47 20 Jun 24
Ricky was professional, and a very nice person. He did a great job repairing my bathroom shower!
Stephanie Tice
12:25 20 Jun 24
Fast efficient and kept me up to date. Have worked with them before and always had good service
Alexandra A.
12:05 19 Jun 24
We had an immediate need for service last year when we moved into our new home. Norfolk Air Heating … scheduled us an appointment quickly and handled everything with ease. The city requires a test on our system to be performed yearly. I called them again this year Kyle came out with another gentlemen. They were on time, professional and took care of everything. It was another great experience. Highly recommend! The staff is fantastic!
peter Furman
12:04 19 Jun 24
Matt Smith is an excellent technician and he responded to an A/C issue immediately. He was diligent in identifying the problem and repaired it quickly. Thanks again Norfolk Heating & Air and Matt!-Pete & Tara Furman
Briane
12:01 19 Jun 24
Called them and they had someone out same day. For my water heater. The technician was very knowledgeable and super helpful he even spotted a problem with our hvac before it became a huge one. He Called in that order and another tech came out within a few hours for the hvac. Overall everything was explained and communicated well and I feel happy with the services provided. There’s a variety of plans they have that cover “inspections” of plumbing heating and electrical for a monthly fee and extended warranty possibilities also.
Jared Weimer
19:59 13 Jun 24
Highly recommend Norfolk Air - always very responsive, and prompt with service. Cassidy does great work, appreciate every time he has been my technician!
Martha Shore
01:13 13 Jun 24
I’m on vacation in Denver. A problem with my AC was discovered. I was able to arrange long distance for service thru Norfolk Air. Everyone I talked with was polite and helpful.Gordon, the technician, kept me informed as to when he would be in my home and after he fixed the problem, he was able to explain what the problem was and what he had done to remediate the issue. Nobody likes to spend money on repairs but it helps when you trust the company and the service person is knowledgeable and effectively communicates. Well done Gordon and Norfolk Air.
Mariah Ficca
20:04 12 Jun 24
Called Norfolk Air Heating, Cooling, Plumbing & Electric the day after our central air unit outside stopped working. I got a same day appointment and was beyond grateful for that. Our tech Trenton was beyond amazing and walked me through all the steps that would need to be taken in order for the unit to work again. Will be working with this company again in the future!
