This was the third company I called. (The first one I called never replied my calls although I kept leaving messages for a week; the second company put me on a waiting list but they said that could mean 2 weeks.) They were very quick to respond, repaired it in minutes and the cost was agreeable. Thank you so much!
Norfolk Air is one of the greatest local businesses. Every time I call they are prompt to send a Tech or schedule an appointment. They are always polite and always let me know that they are on their way. They always clean up and put things back in order when the job is done.The techs explain what they did and help me understand how to keep my system working at its best. Thank you for all you guys do to help keep us warm in winter and cool in the summer.
Norfolk AIr installed a new AC unit two years ago. It went out on the weekend and they came out and fixed it in short order (bad connection in the thermostat). Prompt, courteous and reasonable prices. Highly recommended.
The Norfolk Air crew of Brandon, Drew, and Collin worked at our home yesterday. They installed a replacement A/C unit that had failed, leaving our second floor hot and steamy for several days. We contracted with them on Wednesday, and on Friday there were here, bright and early. They worked steadily, efficiently, carefully and cleanly through the day, completing the job by the end of the afternoon. We were very impressed with their professionalism in every aspect of the job. If we have any future needs for A/C or heating work, we will absolutely return to Norfolk Air--no question about it!
Fantastic company! We had both our HVAC and water heater replaced with them. Customer service is phenomenal and their technicians are great communicators and subject matter experts. Wouldn’t even consider going anywhere else!
Had to replace a toilet and Henry and Travis were sent out within three hours of my request for service. Henry and Travis did an excellent job of removing the old toilet and installing the new one. They cleaned up nicely and were friendly. The lady who took my call also was friendly. This is an excellent company I use for plumbing, electrical, gas, heating and air conditioning. UPDATE: I noted a small leak from the tank of the new toilet and emailed Norfolk Air. Henry and Travis responded in less than two hours (on a Saturday!) and tightened the fittings. Can't ask for better service. CONTINUED: I had a leak for a different toilet. At my request on a weekend, Travis called within two hours and came by the same day to repair the leak. Again- excellent service!
Norfolk Air recently installed a new heating and cooling system for us. They gave us the best price and their workmanship was outstanding. They are reliable, respectful, very professional and are extremely efficient. We are sold on Norfolk Air for all our HVAC needs now and in the future. Thank you for the great experience!
Fast and Professional service. Our Heat Pump stopped working and we were able to get it looked at the same day. Once the unit was working again, Tyre explained exactly what had happened and how he made the repair.
We recently had a new tankless boiler installed by Norfolk Air. as well as an electrical panel moved/upgraded With new boiler installs there can be quirks and not all of our radiators were putting out heat. Drew came out on Saturday and was extremely thorough. He went through the radiators four times each to make sure any air was pushed out. He also ensured the boiler itself was working properly. He was extremely nice and professional. Overall, the Norfolk Air teams are very professional, dressed neatly and they aim to make the customer happy.
My heat pump compressor died and my entire system needs replaced. I had one quote and decided to give Norfolk Air a call for a second estimate. Receptionist was very polite and accommodating. She was able to schedule me an appointment for a "comfort specialist" to come take a look. Very easy experience on the phone.Taylor came a couple hours later. He looked at the old system and put in recommendations for a new system. He was very professional and courteous while in my house. I felt no pressure whatsoever to sign anything about installing new equipment. He explained the different options and was very straight forward with what he would do if he were in my shoes. He also went over financing options, if we decided to take that route. Again, no pressure. While I haven't signed with Norfolk Air, or ANY company at this moment, I am definitely not leaving them out. The whole experience thus far has been very good. They have competitive prices and provide a quality system name. I would recommend to give them a call and have someone check out whatever is wrong/what you want to do. If I do decide to go with them, I will update this post with a synopsis of how installation went.
Jim came over on a short notice and did such an amazing job and helping me with my extremely old school boiler. He was thorough with the instructions of turning it off and on and even called an oil company to find out prices for me to get it filled. I will definitely be using them for any other issues that come up in the future.
Once I called and told them the problem they were able to hook me up with a technician within 24 hours. Very professional service! His troubleshooting of the problem was very extensive and I was confident in his assessment. I would definitely call them again if I were in a bind.
Chuck did a great job and was very quick on our changes to a gas connection for a stove. I appreciated the notifications to let me know exactly when he would arrive, and the ease of getting an appointment that worked for us. Thanks, will use your company again!
I was not a returning customer and my A/C failed on Friday morning of a holiday weekend. They had a technician at my house within 40 min and stayed pro-active in getting my unit running. They have a customer for as long as I live in the area.
First time using the company and I have to say I'm impressed. Our A/C went out and they had a technician over the same day and assessed the issue. Turned out we needed a new unit but didn't have an opening to install for a few days. The owner assigned two technicians to come on a Saturday of Labor Day weekend to install the unit and get our house cool again...at no additional charge. In my opinion, they represent a fine company who understands customer needs and are willing to bend over backwards to get the job done.
Our Dental practice experienced a leak from our AC unit in a very high traffic part of our office. Brandon came out quickly and fixed the issue we were having. He completed it very fast which helped us to move along with our busy work day without distraction. Would highly recommend!
Awesome customer service and response time. Our AC unit went out and within one hour of calling a technician was able to come out to fix it. He was friendly and he knew what to do. He had our unit working again in no time. This was our first time using this company but definitely won't be the last.
Our air conditioning went out late last night, but Norfolk Air came to the rescue! Michael arrived quickly. He identified the problem, took photos, and explained in detail what was going on and what needed to happen. He offered us options and considered our budget. We paid a fair price for the service received, especially considering the late hour, and Michael had us back up and running within just a few minutes after installing a new part he had with him. We got a good night's sleep in a cool house thanks to him! This company has a great team who are friendly, professional, and genuinely care about what they do. Pricing is competitive and they're considerate of your time. They'll continue to get our business and recommendations!
HIGHLY RECOMMENDED !Great company to deal with. The customer service representatives and Technicians are genuine and knowledgeable.My thermostat & Air conditioner stop working . Norfolk Air Heating & Cooling was able to diagnose the issue, fix the problem for a fraction of the cost compared to other estimates I received. I would HIGHLY recommend their services! This company is honest and don't try to take advantage of unforseen situations and over charge you just because they can.
I had great experience with Norfolk Air not once, but twice in just over a week and a half. We usually have to go through our home warranty company for AC service, but because they were taking so long I was able to out source and chose Norfolk Air and I am GRATEFUL I did. Norfolk Air was quick, polite, and willing to work with me for afar (this was for out rental property). I will be sure to do everything in my power to use them again. Thank you Norfolk Air!
I had a great experience Friday with Norfolk Air. They were able to do a same day appointment to resolve my A/C issue. Tyre was the technician, and he was prompt, thorough and polite. He explained the troubleshooting steps and read outs. I was very happy with the service!
We needed our A/C fixed quick because our home is on the market. Norfolk Air, Heating and Cooling was the quickest one we could find. The serviceman called before he was going to arrive, he was very efficient and had the part we needed right on his truck! We would highly recommend them to anyone who wants a company who does the job right for a fair price!
Had to call these guys almost as soon as I moved into my house and had Chris Treacy come out within 12 hours of calling. He was very knowledgeable and professional but best of all you could tell he was an honest guy which is hard to come by with labor such as this. If every employee is like Chris then I’d recommend this company to anyone.
This is the 3rd time we have used Norfolk Air for our heating and air conditioning repair. We appreciate their friendly, honest, on time service. Each time after the issue was diagnosed we were given quotes for more than one option. For example, this time our thermostat was bad and we were given quotes for 2 different models and the option to have a 3rd party model installed. The prices have always been fair and the techs have always been helpful, friendly and informative. I will continue to use them.
Chuck, Kelvin, and Hans are fantastic! They were very helpful and thorough during the process of getting my sewer drain unclogged. Between the courteous office staff and the hardworking, technicians, this is truly a top notch company. I would highly recommend them to anybody!
I would like to thank Norfolk Hvac, this post has been a long time coming. In Mid January we had a horrible freeze. I called Norfolk HVAC on A Sunday and they came out and performed work in freezing weather. Turn over time was excellent , they exceeded my expectations being that I had no luck getting in touch with with other plumbing agencies. The owner he was outstanding to work with and was class from A to Z. Thank you guys and I'll be contacting you guys again, I am sure .
Had the agreement clean and check. Excellent service! Young man Tyre came and was very cordial and was also training another young man. Always fantastic customer service and very professional. Excellent company in my book. Excellent!! Have been serviced by them for the last 8-10 years and I have always been immensely satisfied. Have always referred to family and friends.
Had to replace a toilet and Henry and Travis were sent out within three hours of my request for service. Henry and Travis did an excellent job of removing the old toilet and installing the new one. They cleaned up nicely and were friendly. The lady who took my call also was friendly. This is an excellent company I use for plumbing, electrical, gas, heating and air conditioning.
Great service from Kelvin today! Have had issues with my toilet for about a year. YouTube University was no longer useful. Lol! Prompt, same day service! Professional and answered general questions I had about plumbing. Will definitely use this company for any future needs! (3 months ago)Updated review (January 2018)My water heater tank busted and Norfolk Air and Heating was there to save the day when none of the contractors offered by my home warranty company were available. Mr Chuck came out when it started snowing to figure out the problem. My home warranty company ordered the new water heater and Mr Henry and Mr Cody installed it. The pan wouldn’t fit (older home) so they called and got me a very reasonably priced custom pan on order. Since there is damage to my floor, the team agreed to schedule with me and my floor contractor to come install the pan. Professional team and answered all my questions.In both instances with Norfolk Air and Heating I’ve felt that I’m getting honest, credible service! This is my go-to company from now on. Thanks so much!Updated review March 2018:Once again professional and phenomenal service from Norfolk Air!! Pan installed - Navy life! 😁 Mr Henry was back! Answered all my questions! I am always pleased with the service from this company! Thank you!!
I’m just getting around to posting although my first experience was sometime last year, but when I get good results I have to let folks know. I only had someone come out to assess my HVAC to make sure it was running properly, but the guy who came out was so nice and informative giving me tips on how to maximize the life of my unit and all!! I can’t remember his name but he was AWESOME!!! He’s African-American and was VERY informative. I plan on using you guys in the future for all my HVAC needs and hopefully your next technician will be as awesome as he was.
Hello, looking for a great heating and AC company.I recommend Norfolk Air Heating & AC. I contacted their office for a service call; the receptionist took my information and the service technician came out the next day and worked very hard to get my 24-year-old unit to stay lit (gas unit), in which he accomplished. As he continued to check for proper operation he discover the unit is not exchanging heat well and the heat exchanger is rusted and clogged. We determined that there was no salvaging this worn out unit. The Service Tech contacted an Estimator. The Estimator was out the next day, gave me written quotes for 3 levels of heating and AC. I choose what I wanted, scheduled for the Install Technicians to come out, they arrived early scope out the job, covered all the floors that they would be working over. Excellent work, I’m happy with the professionalism of all the folks I had the pleasure of talking to, or meeting. Highly recommend Norfolk Air Heating & AC for you HVAC services. Benson Snowden
When we noticed our furnace upstairs was not working, I immediately called Norfolk air heating, cooling, plumbing, & electrical. First, as a safety precaution, the company actually e-mails a picture of the technician that will be coming to your home to complete the work. This made my wife feel very at ease as I was at work. He completed the work and was very respectful of her time. Highly recommend this company.
Over all - Very Good - Furnace wouldn't come on, called early A.M. First appointment was noon. Tech. 'Mancini' called and came 2 hours early He quickly analyzed and resolved problem in a minimum of time. He was very knowledgeable and personable and answered all my questions. They have a 5% senior and military discount that is helpful. ... The only negative - why not 5 Stars. At the call, they identified they an $89 service fee & unfortunately; none of which applies to any repair.
Just want to send a big thank you to Drew and Wes for there emergency services last night to get my heat back running! Knowing my father is elderly they were there in reasonable time and had me up and running when no other company would even call me back. Thank you so much! I know where I will be taking my business to from now on. Great job guys!!!!