Team
Google Rating
4.8
Based on 740 reviews
Norfolk Air Heating, Cooling, Plumbing & Electrical
4.8
Abraham Lodge 845
20:44 01 Oct 21
rick millis
19:50 01 Oct 21
Jojo Hayes
13:56 01 Oct 21
Valerie Gwaltney
20:10 30 Sep 21
Carol Brumfield
16:04 29 Sep 21
DJ and his helper just left my house with another job well done. They are really good with old people. When the Norfolk Air guy comes twice a year to check on the HVAC system they installed he even changes our air filters for free because we are too old to do it now. I have used this company for 15 years since I moved here. They keep me and my house from falling apart!
Vijay Sheth
15:23 28 Sep 21
J D
16:22 24 Sep 21
Liam Turner
15:46 24 Sep 21
We use Norfolk Air for our heating/ac, plumbing and electrical. Wes and Lamont came and did a great job. We had the electrical panel replaced and a repair under the house. Super good job, fast and efficient. They know their stuff. Reliable and professional.
Tamesha Hector
21:55 16 Sep 21
Karen Smart
19:04 16 Sep 21
Steve, Carter and Wes are great technicians!!They were courteous, knowledgeable and professional!I definitely would refer them!
Jessie Herrmann
21:09 14 Sep 21
David and DJ were both EXCELLENT!!! My husband and I signed up today for the Blue Ribbon Protection Plan. I appreciate the honesty and professionalism I received today. Taylor was amazing to call me and fit our appoint ment in an entire day sooner. We’re very satisfied customers!!!
leland ross
19:15 14 Sep 21
Outstanding service
CHRISTINA DIGREGORIO
15:07 13 Sep 21
Courtney Lewis
20:27 10 Sep 21
Charles Nations
14:37 10 Sep 21
Fran Casey
14:24 10 Sep 21
Michael Parsons
23:09 03 Sep 21
Damien was very professional and very easy to talk to. He is also very knowledgeable.
Abigail Pickering
22:50 02 Sep 21
We had another company come in and tell us we needed a new unit. He came in, cleaned and fixed the unit and we are back in business, for about 1/10th of what the other guys wanted to charge us!
ashley mayotte
19:06 02 Sep 21
Charles Downey
20:50 31 Aug 21
Excellent workmanship
john wagner
20:10 30 Aug 21
Hans was very pro and repaired my toilet flange which saved me a lot of money. Great service and highly recommended.
Jeffrey Becker
17:14 30 Aug 21
PAT KELLY
04:53 28 Aug 21
Markland was great!!! He cleaned up the water( which was a lot) in the attic,diagnosis and fixed the problem. I was angry because I just had a service call a little over a month before and the guy (Bill) did the absolute minimum...he replaced the wires in condenser. I asked him if he was going to check the unit in the attic. He told me "No..the fan is working now". He never checked the drain or freon level which is what eventually lead to the leaking from the attic. To me he was more interested in getting me to sign up for a protective/maintenance plan and doing a survey(free lunch) than completing the job.Markland was the total opposite. The epitomy of a professional. Clean-up, diagnosis, fix and recommend remedy.I've been with Norfolk Air for years and instead of giving a bad rating I just didn't rate at all. But the stark contrast between these employees....forget 5⭐Markland gets a 10⭐from me!
Mandy Jean
01:24 28 Aug 21
UPDATED: The owner called and expressed sincerest concern and apologies for our experience. He stated that it was not the normal experience that they want for their customers. We were assured the attitude received from one of the employees was far from normal for them. The other issues were discussed. I have adjusted my review from a one star to a three star review. While I greatly appreciate the outreach by the owner, because of our experience, I still cannot give a five star review. But overall, this company has redeemed much of what was lost through this situation. The conversation brought a little more peace of mind that the company we have used for 3.5 years was not as bad as our experience.Original review:My husband and I used Norfolk Air for over 3.5 years. Up until recently, they provided great service. They annually serviced our HVAC and cleaned our ducts. However, during this last annual inspection, they failed to noticed a leak that caused mold (we found it). Before we realized the mold or the leak, we had them come back within a week to also fix the lines in the crawl space. The technicians who came out failed to properly attach the lines back to the joists and left them sagging on the crawl space floor. This is when we also found the mold and leak that was coming from the air handler unit, which should have been found in the inspection. After calling the company to share our frustration and concerns, we were initially met with an immediate response to make it right. The crew came back out and fixed the sagging lines and fixed the leak of the air handler unit. During this process, one of the technicians made a hole in the dry wall with his arm. Norfolk Air is supposed to send a technician out tomorrow to fix the rather large hole made. Today, after speaking with the manager for the third time during these servicing, he changed his response and stated something along the lines of “we did you a favor by coming back and fixing the the drooping line and the leak”. But refused to take responsibility for the leak that was missed or the mold that was caused by it. Never have we been met with such poor customer service from a company that we’ve used, and definitely not from one we’ve used for several years. After today, we have terminated any future business with this company. While they once did excellent work and provided great customer service, they have become something far less. It’s disappointing and frustrating that a company would not teach quality work and owning mistakes when they are made. After over 3.5 years of service, we are done with them and cannot confidently recommend them to another person.
Jeanne Chalk
22:45 25 Aug 21
Office staff was responsive and courteous. Online booking was inaccurate as we are in the intense heat of the summer, but they got out when they said they would. Cassady was very professional, cleaned up, and explained the issue thoroughly. No work was done until quote provided and agreed to.
Laura Maloney
16:23 19 Aug 21
LadyLiza Ellis
13:53 19 Aug 21
I called Norfolk Air Heating because I received lousy service from another place. I was coming home from the hospital after surgery and needed the AC in my home working and they were able to squeeze me in at the end of their day to accommodate. Justin was professional, friendly, and thorough. It was so nice coming home to working AC.
Geoff Moss
22:09 18 Aug 21
Amanda Berry
19:16 18 Aug 21
Amber Slover
18:48 17 Aug 21
Our service technician, Cassidy was extremely professional and kind. He answered all my questions and explained everything so I could understand it. I would recommend him & Norfolk Air.
Jason Curry
05:29 17 Aug 21
ariel rodriguez
14:41 16 Aug 21
Garth Birdsey
11:09 16 Aug 21
Chas Land
02:41 16 Aug 21
This company (Norfolk Air) has provided excellent service every time I've had an issue. They are always on time and always work quickly and efficiently. The employees are always very polite and respectful of my home.
Vonna Simmons
20:38 15 Aug 21
Plumbing crisis on the weekend and we were able to deal with it quickly. Professional service, would highly recommend!
Stacy Oglesby
20:34 13 Aug 21
Jon Hickey
20:46 12 Aug 21
Santiago Jerez
19:49 11 Aug 21
E Ps
01:14 11 Aug 21
Robert Woods
14:27 10 Aug 21
Justin came out to perform the semiannual service of my HVAC system and did an excellent job. He inspected, did performance and voltage checks and cleaned the upstairs filtration system. Justin thoroughly explained what he did, was very polite and treated me respectfully. Thank you Justin!
Carolyn Riegle
19:46 09 Aug 21
A/C not working. Called and repairman was here the next morning. A/C repaired promptly and professionally. Markland was excellent.
JoAnn Cook
16:06 08 Aug 21
Called due to small steady stream of hot water from bathroom faucet even though knob off. Turned off water sources under sink, called this business and relayed issue. Intake person, Taylor told me $90 for service call and additional cost depending on issue. I specifically asked if their trucks stocked with faucets and Taylor stated "yes" or that I could go buy a faucet and they'd install. When technician arrived, showed him sink and asked if he had similar replacement. Han looked puzzled, stating no faucets on truck but he could go get one for $561 plus $90 service call or I could go get faucet and they would install for $361 + service call charge, but he would be unable to do that day. I immediately called office, spoke with Sarah, the office manager (who indicated she had listened to original call) and that I had been incorrectly told that their trucks were stocked with replacement items. Was told Plumbing Supervisor, Chuck Malone could address pricing. I listened to phone conversation between Chuck and Han with $651 cost reiterated and I asked for $450 to have them go get item and put in today. Mr. Malone said best he could do was $561 total and it would be done that day. He directed Han's to do so and emailed me paper work to sign. I was irritated to see email stated "estimate $561" but also noted cost of $477 for "member." I called Mr. Malone again stating he obviously could do better on pricing for an issue that was their error. I asked again for $450, but he would not budge. And within 10 minutes Mr. Malone was at my door to say they would be unable to perform work for me and Han had been redirected to other work. I immediately went to EXPRESS PLUMBING SUPPLY on E. Bayview Blvd., described issue to John. Only needed a part that cost $7.98. John told me how to replace part in knob of faucet. So grateful to EXPRESS PLUMBING SUPPLY and will NOT recommend Norfolk Air Heating, Cooling, Plumbing & Electrical who I view as price gougers. EXPRESS PLUMBING SUPPLY saved me $553.02 !!!!
Kollin Knight
17:06 07 Aug 21
Nancy Greene
01:32 07 Aug 21
They worked so hard installing a dual zone to our HVAC. The best!!
Art Rabinowitz
18:50 06 Aug 21
Excellent and fast service! Super nice and knowledgeable service technicians.
Kate Smith
12:43 06 Aug 21
Laura Dominguez
18:43 05 Aug 21
The technician (Cassidy) was very professional, courteous and knowledgeable - thanks so much for the great service Cassidy!
Brittany Anderson
14:19 05 Aug 21
Dayron Valle-Reyes
19:14 04 Aug 21
Ingrid Samuels
23:06 03 Aug 21
Wallace Witt
20:39 03 Aug 21
Shawn Kohlman
16:05 02 Aug 21
Lance Smith
14:42 02 Aug 21
Great service. Definitely recommend.
Jim Gwathmey
21:32 31 Jul 21
Cassidy arrived on time & gave our HVAC system its annual checkup.
Alex Pincus
23:46 30 Jul 21
Mike Anthony
19:48 30 Jul 21
Shamara George
20:04 29 Jul 21
Anthony and Bill were amazing today!Great customer service and easy to talk to. Very knowledgeable about our issue and professional.
ammirkova
18:38 29 Jul 21
Damien was respectful, considerate, and helpful. Great service and wonderful professional.
Jennifer Ellis
21:47 28 Jul 21
Awesome customer service! Fast, friendly and affordable ❤️
Samuel Sharpe
19:49 28 Jul 21
Great company and experience
Kim and Mitch Swecker
15:51 28 Jul 21
Great job by Alex M. On time. Very good at his job and made sure we were happy with his service.
Christian Weaver
14:43 28 Jul 21
Steven did a great job with our electrical work. We recently purchased an older home and needed work done on our electrical panel for safety issues. He was professional and explained the work clearly. Highly recommended!
Adam Gregory
21:46 27 Jul 21
Victoria Weiler
20:44 27 Jul 21
Michael Olijar
15:34 27 Jul 21
Mario Gaddy
13:17 27 Jul 21
Great Crew of guys!!
donald kendall
12:50 27 Jul 21
I've been using Norfolk Air Heat Cooling Plumbing Services for over 32 years, at the condo in Virginia Beach, VA.On this occasion I met Chuck who was a Technician and he was able to assess a Smartleak System will prevent any future water leaks or crisis by shutting down the main, and Draining off a hot water heater into the main drain. This is kind of a major job but the leak smart system is the way to go especially if you live in a condo on the third floor this system will shut down your water main once the sensors that are tied into your Wi-Fi and your phone can monitor a detection.Norfolk air sent me an estimates I agreed to do the job and lo and behold I had a leak coming out of one of my condensation lines in the system of the AC.I immediately called them they came that day and they sent service person to correct job the same days prop service.
Nancy F
13:30 26 Jul 21
Liam Costello
22:29 23 Jul 21
Jena Willoby
20:24 23 Jul 21
The reason why we didn’t use the business was because he could not produce the quote just yet. But for our first impression it was great. He was very professional and easy going to talk too. So we are hoping that everything works out.
Peter Van Davelaar
20:52 22 Jul 21
Our heat pump system broke down and was very old. It used R22 refrigerant which is very expensive. It was time for a new system. We requested an appointment online after business hours on a weekend. By Monday around noon we had 4 quotes for different levels of systems so we could pick what was best for us. We requested a special coating to protect against salt air. That added a few days, but the system was installed within 7 or 8 days of us giving the go ahead, including the time to get the extra coating. The workers were very professional and cleaned up everything before they left. I have a shedding dog so the floors were probably cleaner when they left than they were when they arrived!
Alex Rodriguez
21:41 21 Jul 21
Mary Adams
02:34 21 Jul 21
Matt promptly found the problem with the AC. He will return tomorrow for additional investigation of the issue.
Eddie Holland
00:10 21 Jul 21
Rick Maser
18:08 20 Jul 21
Have not decided yet. An estimate is coming
Aretha Green
23:59 19 Jul 21
Liam Toland
17:56 19 Jul 21
Amanda Dugré
23:11 16 Jul 21
Very polite and informative. We are so thankful we chose Norfolk Air as our HVAC servicer! Highly recommended!!
Alice Hatfield
23:11 15 Jul 21
Technician was courteous and answered every questioned. They replaced the capacitor in outside unit and checked air temp in house within 45 minutes.
Rob Field
21:45 15 Jul 21
Robert Landman
16:45 15 Jul 21
J West
14:35 15 Jul 21
Linda Barnes
16:04 14 Jul 21
Susan Smeland
03:25 14 Jul 21
Karen Snider
18:25 13 Jul 21
Cassidy was prompt, friendly, and professional. However their prices are outrageous. Have called 2 other companies to get a quote for the same service because I thought I was just in sticker shock. Nope. They are price gouging. I still need work to be done but will not be using this company again.
Eileen Murley
23:04 12 Jul 21
Michael Seek
22:55 12 Jul 21
Cassidy showed up in the evening (at the scheduled time) figured out our problem quickly, and was happy to explain the options. Happy to have the AC back up and running on a 90+ degree day
EJ Nope
09:11 11 Jul 21
Issue with ac unit (cosmetic issue really), had been quoted before from a different company that this was a 300 to 400 dollar job, which I know is chump change to most hvac companies. The original company was booked due to the summer and said they wouldn't be able to fix the issue until September. Again more of a cosmetic issue.Called Norfolk air and cooling thinking they'd have time to fix this. Well they were prompt with sending a tech but the tech had no idea how to fix the issue and was on the phone most of the appointment with someone who did. Tech stood around about 30 min just on the phone trying to find a tech to tell him how much to quote me. They were going to charge me almost double (almost 800) for the work. Told them no thanks.Called a different company that came out the next day and they quoted me 350 for the same work. But this tech actually went into the crawl space of the house to make sure the ducts were good to go as well and unfortunately found damage that needed to be fixed. I was upset this turned into a bigger job but now understood why it seemed like my unit never turned off, air was escaping from the ducts. Needless to say the new company got my business and a small job turned into a bigger job. I was happy to have gone with a different company.
Neal Wilson
23:41 09 Jul 21
James Cooper
23:31 09 Jul 21
Norfolk Air, Heating & Cooling is professional and responsive and takes great care of our system. The technician, Cassidy cleaned our system and completed repairs quickly even though it meant staying late on a Friday.
chris tjia
21:31 08 Jul 21
Luis Arzubi
20:38 08 Jul 21
Diligent and knowledgeable service provider.
Rod Graham
15:11 08 Jul 21
He was prompt, courteous, and informative.
Wade Irwin
13:46 08 Jul 21
Kelly A
01:14 08 Jul 21
After years of jumping between different companies I have settled on Norfolk Air. I recently learned they have plumbers as well as HVAC. Today I had maintenance on my HVAC as well as plumbing repairs in my bathroom. I cannot say enough about the quality of work and kindness of each professional Norfolk Air has sent to my home. They have a customer for life.
Linwood Dantzler
16:29 07 Jul 21
Prompt, Professional and knowledgeable!
mattsmrz
15:39 07 Jul 21
Despite some initial confusion about price for a repair, I spoke with a service manager who was more than helpful and absolutely willing to work with the pricing. I have yet to have an unfriendly tech come work on my AC units. They are constant professionals, friendly and more than willing to explain exactly what they are doing. I will continue to be, and recommend Norfolk Air Heating, cooling to anyone requesting service.
Y. Mee
20:21 04 Jul 21
John Robinson
14:47 04 Jul 21
I’m getting estimates from different companies so far they’re are the only ones that came in with an reasonable estimate. Great job Rick
Tiffany Evans
00:18 04 Jul 21
