Services

I recently had Damien from Norfolk Air out to service my system, and I couldn’t be more pleased. He was the epitome of professionalism—arrived right on time, gave me a heads-up before he showed up, and treated my home with respect (including rocking those protective shoe covers—aka, shoe condoms🤣).He quickly and clearly diagnosed the issue and took the time to explain everything to me in a way that made sense. I never felt rushed or out of the loop. Plus, he made me feel completely comfortable having him in the house, which is a big deal for me.All in all, Damien was super informative, thorough, and just a great technician.I can provide a full and through review of the company after my service is complete.--------9/22. After Damien left, I did not receive an email stating repairs that needed to be made. Only when I asked, was I provided with one of the three recommended repairs. That seemed suspect. After that conversation, I have been bombarded with texts and phone calls inquiring about when I wanted to schedule the work. I informed someone over the phone that I would reach out to schedule, yet I still receive calls. Today after receiving a text, I received an email asking when I wanted to have the work done.Based on the fact that I was not provided documentation on what needed to be repaired after Damien left and the repetitive calling and texting, I will not be using their service. Please note that this does NOT negate what was said about Damien. He represented the company very well. I will be spending my money with a business elsewhere.

Spence Webb

16:44 23 Sep 25

Terrible service. They will waste your time. Scheduled an HVAC appointment online. Got an email confirmation of appointment time. Got a phone call confirming the day, time, and service. I take time off of work to be there at the TWICE confirmed day and time. They then no-show the appointment without a call or email. Over 2 hours late, I finally called them to ask where's the service tech and they told me I had no appointment scheduled. They told me the person that called to confirm the appointment later cancelled it (not at my request), because she said there is an $89 service fee, I said, "Okay." Apparently I was confusing her when I agreed to the charge.

Elizabeth Ray

21:18 22 Sep 25

Same day service and a great plumber solved the issue fairly quickly

Amy S

21:00 22 Sep 25

Had Damien out to fix AC that had stopped functioning. He was quick, thorough and effective. Nice job!

Reeves Mahoney

13:19 22 Sep 25

Clark

05:23 20 Sep 25

Your technician Cassidy Brooks was GREAT! EFFICIENT, PROFESSIONAL, COURTEOUS & gave a simple suggestion of what I can do here at home to make the system work more efficiently. Very happy with his service!👍

Trinity Lizalde

12:28 17 Sep 25

Very professional service. Tommy R. was punctual and courteous.

Chris Gibson

18:28 14 Sep 25

Earnest Jones

20:31 13 Sep 25

I really appreciated the professionalism displayed by Eric and very satisfied in how he walked me through every process performed doing the installation. Thanks

John Dezzani

12:16 13 Sep 25

We hired Aaron To install vents in our bathrooms. He was knowledgeable, friendly, honest, and on time in his delivery. One of the best service experiences we’ve had. Would gladly work with him again!

Tim Charles

23:44 12 Sep 25

TREYLON HAROLD

21:19 11 Sep 25

Tech was on time, responsive, and provided good quality service.

Tiffany G

14:48 11 Sep 25

Dianne Turner

12:09 10 Sep 25

Norfolk Air does it all. Capable, professional and knowledgeable: their techs get it done. Tommy Ramirez was on time and quick to correct our issue. We use them for heating & cooling, plumbing and electrical.

ahelvey

17:30 09 Sep 25

Damien provided great customer service. He was one of the nicest and most personable guys ever. He was honest and explained everything to me so I could understand it.I highly recommend

Michael Wise

18:55 08 Sep 25

Clayton McCarl

19:48 05 Sep 25

Sean Bergman

17:59 05 Sep 25

Eric has been to our house multiple times and is extremely professional, knowledgeable, and friendly. We know when he walks in that he’s going to have answers, and fix the issue properly. We’ve been using Norfolk Air for about six years now on multiple projects, and they have all turned out really well, from general plumbing and new tankless water heaters, to a Generac and general HVAC service. I have to be fair and say that it’s pricey, but the work really feels worth the price when the job is done. I would highly recommend them for any of the services they offer.

Paula K Sayles

21:09 04 Sep 25

Jakob was professional, personable and thorough. Highly recommended!

Mike Glover

19:30 30 Aug 25

Can’t say enough good things about my experience. Technician was available right away. He was very professional and knowledgeable. Got the problem fixed right away and made a new regular customer!

Tom Leavitt

13:02 30 Aug 25

Terry Chamberlain

18:00 29 Aug 25

Appreciate Norfolk Air's professional efforts to successfully address and remedy post installation HVAC issues and concerns in a timely manner.

Balleh Senyon

00:03 29 Aug 25

Excellent customer service, but horrible wait times for an appointment.

Obin Robinson

20:55 22 Aug 25

We have been using them for years and never had a problem! Excellent service!

Hudy Griffin

13:48 22 Aug 25

12/03/24 visit. Jesse stopped by for the winter tune-up. He was on time, nice to talk to and very knowledgeable. Thanks again for great service.8/16/24 visit. Justin stopped by on time to replace a part on our air handler. He was in and out in about 20 minutes. AC is great so far. Thanks again for the good service.Once again, we were sent a very good tech to service our system. He was courteous, timely, and offered advice. Very happy with his effort.

agardnersr

12:58 21 Aug 25

Plumbing - Had Jerome out to remove an old boiler and install a water heater. Man, he move with purpose! He was courtesy's and patient when speaking with me and family. He came by again to adjust heater, and asked if I had any issues or concerns that needed to be addressed. I'm GLAD he was assigned to my project. THANK YOU!!!!Electrical - Barry, Aaron and Jackson handled the electrical component of my HVAC installment with expertise and finesse. With each hurdle they came together and overcame the problem. I and my family truly appreciate all your efforts!HVAC - Terry, Zachary, and Cameron worked tirelessly thru high heat and moisture to provide my family with excellent service. When finished they did a meticulous inspection to ensure that the installation was completed correctly. True Professionals.

Eddie Wilson

22:50 20 Aug 25

Jim Gwathmey

22:14 18 Aug 25

Cameron arrived on time & gave our HVAC system its semi-annual checkup.

Lorena Smithson

20:15 15 Aug 25

Very professional and kind service! Trust this company and their crew!

Hannah Kropatsch

19:05 14 Aug 25

Floranyi Garcia

22:06 13 Aug 25

Phillip Pratt

20:53 12 Aug 25

Wade spring is awesome best tech that we have had.. he always take care of us. Last Wednesday the technician did not take care of the problem. It seemed like he didn't know or wanted to be here and was worried about the cost of the part more then the costumers. We had no AC for almost a week. Wade came to our rescue and fixed It. He is the only technician I trust with our HVAC.

chad dorsk

16:06 11 Aug 25

Ed Greskowiak

19:57 07 Aug 25

We had a toilet that was clogged and then it started to overflow with raw sewage. This happened around midnight. I called their 24hr service and was able to have William come out asap.He evaluated the problem and explained very clearly, what he was going to do.He was able to unclog the drain by removing the toilet and snaking the clog.I'm very happy with the service provided, William and the response time.I would use their services again.

Tony Subotich

22:23 06 Aug 25

Mark Baker

13:08 06 Aug 25

hamiltonjr

19:17 05 Aug 25

Professional and veteran freindly!

Tara Walker

18:47 05 Aug 25

Mr Jerome Ziegler was phenomenal! Skilled, knowledgeable and very kind. Completely professional and made sure I understood the problem. I would recommend Norfolk heating and air but specifically Mr. Jerome Ziegler! Amazing work! My family and I thank you for restoring our water.

Matt Elaine

16:10 05 Aug 25

I don’t like leaving negative reviews, but our most recent experience with Norfolk Air needs to be shared.We’ve had a maintenance contract with Norfolk Air for about 5 years, which included routine visits for upkeep on our AC system. We originally signed with them in 2019 after calling their after-hours support during an AC outage just before a hurricane. They quickly got us up and running that night, excellent service at the time.Fast forward to now… our AC stopped working, so we called Norfolk Air. They informed us they were fully booked for the day and advised us to call back after 6 PM for after-hours service. When we called, we were met with an incredibly frustrating AI phone system that wouldn’t connect us to a live person or trigger a callback. After finally figuring out how to bypass it, we managed to schedule a technician for that same evening, which we initially thought was great.Without going into personal details, the technician who showed up turned out to be the worst experience we’ve ever had with any trade professional. He didn’t perform a thorough or even correct inspection, misdiagnosed the problem, and gave us a quote for almost $2,000 which was completely unrelated to what the real issue turned out to be.The next day, we contacted a reputable local family-owned business. They arrived promptly, correctly identified the root cause of the issue, and provided photo evidence while explaining how it could have been easily prevented with proper routine maintenance. This revealed that Norfolk Air had been charging us for years for maintenance that was never properly performed.Needless to say, we’ve cancelled our contract with Norfolk Air and will never recommend their services.Update: Our AC has been fixed by another company. The part that needed to be replaced was located in a unit inside our house. Norfolk Air did not even investigate this unit and diagnosed an issue with the outside AC unit which turned out to be false.

timothy mclain

15:03 02 Aug 25

Excellent installation team. Very precise and professional. Kept me updated at every turn and wasted no time during the installation process

Stan Tarkenton

20:19 31 Jul 25

Cory Skaggs

17:56 31 Jul 25

DDark Helmett

19:33 30 Jul 25

My wife passed away, I have a lot of family coming for the funeral, and the heat goes up. The company sent Gordon to my house. He was great. Got the heat working go enough until he got parts. Two days later he returned and fixed it completely. Great company, great technician.

tarabullock1

17:36 30 Jul 25

Highly Recommend!!!Justin, was the Best tech. I appreciated his calmness, honesty, and most of all his thoroughness. It didn't take him long to assess the issue, and come up with a Resolution.My airr had been out since July 3rd! Yes. AHS' s vendordid me real Dirty. But JUSTJNsaved the day! I was so greatful. Thank you!!

Katie Kim

15:18 28 Jul 25

Very fast and honest explaining every step of the problem.

Kenneth O'Bryan

15:01 28 Jul 25

Daniel was on-time, courtious, very professional, and trustworthy! Had routine maintenance done. Very thorough.Will refer to others

dave conn

22:30 26 Jul 25

Nina Preston

23:34 25 Jul 25

Very knowledgeable, quick and straightforward. Highly recommended.

Ann Dubik

12:42 21 Jul 25

gordon davis

15:15 20 Jul 25

Donna Tefft

20:51 18 Jul 25

New system installed in April, as of today, July 18 our system is still not working properly. Other than bringing us two small window units, the customer service has been unsatisfactory and disappointingFrom determining the issue, to waiting on a part since June 12th which was supposedly expedited we are still without acVendor promised the part would be here today and that didn't happen. The part has been in route from Charlottesville since July 2nd.We asked earlier this week for the DM to call us and that did not happen eitherWe will never use Norfolk Air again and will be filing a complaint with the BBB.Donna Tefft

Jackie Dingle

19:01 17 Jul 25

Ricky is the best! Did a great job today will be relying on Norfolk air for future repairs! Thanks so much !

Vivienne Griffin

12:28 15 Jul 25

Rob Bracknell

12:50 13 Jul 25

These are comments from different appointments. I keep adding down the list each appt. RGBQuick service, fair price, easy relationship with the service provider. The guys who show up are competent, professional and pleasant. Good dudes. 10/10.Update: Norfolk Air continues to provide extraordinary service and value. I wish every company handled their business like NA.Yet another great experience with NA. RGBNice job as always. RGB

Kaitlyn Greene

20:00 11 Jul 25

They did a good job when it came to replacing our AC unit last year but when it came to a repair of our second AC unit that is less than five years old, they wanted $3800 for the repair, even with the parts still being under warranty. This is with their member pricing. That didn’t seem right so we got a second opinion, and we ended up having an issue with only the capacitor and a minor electrical problem. The AC and electrical repair only ended up costing $350. Mistakes happen sometimes with a diagnosis but I don’t think I would trust Norfolk Air again with an AC repair.

D Richards

14:15 11 Jul 25

Toilet bowl wasn't filling, tried YouTube, google, and phone a friend. Finally called Norfolk Air. They had come previously same issue, resolved for few weeks and we ended up calling a hazmat team to clear debris from under house. Second call though William was persistent, and patiently worked through the 300+ pipe line from vent stack to city line clearing 3 blockages. William worked through heat and on off showers locating the exterior cleanout hidden under pine straw and dirt. He also raised it for future use. We're thankful William listened to concerns, did not give up, and provided suggestions to make this easier im future. We feel more confident after the flushing of the whole line and camera.

01:34 11 Jul 25

23:50 09 Jul 25

13:04 09 Jul 25

12:42 09 Jul 25

Efficient and reasonably prices

Johnny

20:34 08 Jul 25

Like that the workers were confident, highly skilled and dedicated to doing a good job at my home.

Ja Ch

22:53 06 Jul 25

Alex Villagomez

01:34 06 Jul 25

Matt was super helpful. He was really knowledgeable and informative. Recommend highly!

Kirstin Reading

14:55 04 Jul 25

The technician was polite, on time and knowledgeable. I was pleased Norfolk heating and cooling actually shared a picture of who's coming into your home I think more businesses should implement that. I paid $89 service fee for HVAC inspection which was reasonable.

Monique Henry

20:29 03 Jul 25

Damien was very knowledgeable in his craft. He explained everything about my unit and broke it down Barney language so I could understand what was going on.

Michael Buell

18:44 03 Jul 25

Very happy with the service, prompt, on time, professional, would highly recommend these guys!

Charles Benz

18:41 02 Jul 25

STAY AWAY! This company will ignore calls to address potential damage caused to your home by their technicians. I waited for over two weeks for them to respond and they ghosted me. Take it from a retired member of our armed forces, you don't want to use a company that won't take accountability for their actions - even if it might have been by mistake. Find another company - and fast!

Gray Edwards

14:50 02 Jul 25

Geeat work, excellent techs, prompt service and fair price

Sean Meyers

20:55 01 Jul 25

Excellent experience. Wes was great and stepped me through the whole procedure

Brian Coons

17:04 01 Jul 25

Nicolas Janssen

12:34 29 Jun 25

Our experience has been that from the hvac install and few repairs we have had, all took too long and cost too much. Nice people doing installs and fixes; everyone from the office we have talked to has been friendly for the most part.Recent example, our HVAC wasn't working. The Office and tech did not coordinate on pricing, so we had to argue back and forth over what we were being told and had additional line items appear on invoices. Not fun when your dealing with no heat or ac. On top of that, it took over a week to fix.

Valrose Mills

22:29 27 Jun 25

I recent had my AC system replaced with Norfolk Air Heating, Cooling, Plumbing & Electrical and Tyler was the initial salesperson/technician. Tyler came out to provide a quote for the job and he was professional throughout the entire process. I gave feedback on Carl, who installed the unit, and he was amazing but I also wanted to provide feedback on Tyler as well. At a time when good customer service is sometimes hard to find, Tyler and Carl were true professional and I just want to say 'Kudos' to both of them.

Janice Smith

13:44 27 Jun 25

Called me 15 minutes before my appointment window after waiting a week to tell me they would not be able to help me because my system was too new. Very unprofessional because they could’ve not scheduled me In the first place or called me over the five days and let me know their decision

Nadine Rodriguez

22:34 24 Jun 25

Great service! I didn't have to wait days! Respectful of property. Highly recommend thus company!

Petra Artrip

19:16 23 Jun 25

Tyrell Little

17:19 23 Jun 25

Top notch service!!

David Shelton

16:06 23 Jun 25

The team had to adapt to unforeseen circumstances, but they got the job done and the problems fixed.

Haley Sutton

14:52 23 Jun 25

Jerome came out and was very helpful in diagnosing the problems. Very knowledgeable and professional. A great experience!

Sheilah Norwood

15:57 21 Jun 25

Ricky Arrived on time, greeted with introduction, pleasant personality and big smile. Explained estimate and cost (thought pricey) and what he would be doing to resolve sewer line backed up in house. I approved due to urgency to clear out sewer pipes. Ricky kept me updated along the way, sharing number clogs cleared. . Ricky was able resolve my issue to satisfaction.... Even though I felt pricey the work Ricky did justified the cost.I am happy to have chosen your company. With the excellent service, I signed up for your service agreements no

J R

16:13 20 Jun 25

The first service was great. Now the summer one they have rescheduled me THREE times. This is less than 24 hours after contacting me to confirm my appt slot for today. Definitely going to be calling around at this point. Ridiculous.Dropped to 1 star. When the “service manager” called me back he told me I was lower priority since my A\C is actually working. Yea I get that but at what point do you lose customers because you reschedule them? I took time off of work for this on 2 different occasions and now have to for a 3rd. When I asked for some sort of a discount (I’d be happy with at least an offer of something) the “manager” Brian told me that I was still receiving my full service only delayed. My original appt was in May, now it’s being scheduled for late July.

Dan Maxey

17:01 19 Jun 25

Price for cleaning out a 10 foot lond sewer main from clean out to street was 705 dollars. 20 minutes and technician didn’t have an extension code so instead of him going to hardware store I provided on. Had a family emergency so just needed to get it done. Reached out to other companies after and double the price most charge. Technician n knew I was not happy but tried to get me do camera scope. Will not use or refer anyone to them.

Julie Hastings

14:08 18 Jun 25

I'm a previous customer of Norfolk Heating and Air and have always been happy with their service. Our AC went out last night and our house was very hot. I called the number to set an appt and spoke with an AI bot. The bot said they had appointment times available today, I said great, please schedule. About 30 minutes later, I received a text and email confirming an appointment time of 8a-10a. My husband and I moved around work appointments and a doctor's appointment to accommodate that time, but were very relieved someone would be here quickly. then I received a call around 815am that they didn't have that time available but could be there from 2p-6p. I called back and said I didn't understand what happened, I was promised an appt time of 8a-10a and had already moved things around for a confirmed appointment. She said the AI bot just does that and nothing was ever confirmed (although it clearly said we had an appointment time in both the email and text). I asked her to honor the time they gave me and she said it never really existed, that's just what the AI does but if I couldn't make the time work today, the next available was next week. I explained my child is graduating today during that time and could not make it work. I've called another company who will be here today. I work in home services with AI all the time, clearly something is wrong with yours and if you know that, you need to honor it or fix it.

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