Services

Electrical Services

Google Rating

4.7

Based on 1894 reviews

Norfolk Air Heating, Cooling, Plumbing & Electrical

4.7

Matt Elaine

07:39 03 Aug 25

I don’t like leaving negative reviews, but our most recent experience with Norfolk Air needs to be shared.We’ve had a maintenance contract with Norfolk Air for about 5 years, which included routine visits for upkeep on our AC system. We originally signed with them in 2019 after calling their after-hours support during an AC outage just before a hurricane. They quickly got us up and running that night, excellent service at the time.Fast forward to now… our AC stopped working, so we called Norfolk Air. They informed us they were fully booked for the day and advised us to call back after 6 PM for after-hours service. When we called, we were met with an incredibly frustrating AI phone system that wouldn’t connect us to a live person or trigger a callback. After finally figuring out how to bypass it, we managed to schedule a technician for that same evening, which we initially thought was great.Without going into personal details, the technician who showed up turned out to be the worst experience we’ve ever had with any trade professional. He didn’t perform a thorough inspection, misdiagnosed the problem, and gave us an incorrect quote for over $2,000 which was completely unrelated to the real issue. If I had to describe the experience, and I truly mean no offense, but it felt like working with a zombie to figure out what was going on and how/when it could be fixed.The next day, we contacted a reputable local family-owned business. They arrived promptly, correctly identified the root cause of the issue, and provided photo evidence while explaining how it could have been easily prevented with proper routine maintenance. This revealed that Norfolk Air had been charging us for years for maintenance that was never properly performed.Needless to say, we’ve cancelled our contract with Norfolk Air and will never recommend their services.

timothy mclain

15:03 02 Aug 25

Excellent installation team. Very precise and professional. Kept me updated at every turn and wasted no time during the installation process

Stan Tarkenton

20:19 31 Jul 25

Cory Skaggs

17:56 31 Jul 25

DDark Helmett

19:33 30 Jul 25

My wife passed away, I have a lot of family coming for the funeral, and the heat goes up. The company sent Gordon to my house. He was great. Got the heat working go enough until he got parts. Two days later he returned and fixed it completely. Great company, great technician.

tarabullock1

17:36 30 Jul 25

Highly Recommend!!!Justin, was the Best tech. I appreciated his calmness, honesty, and most of all his thoroughness. It didn't take him long to assess the issue, and come up with a Resolution.My airr had been out since July 3rd! Yes. AHS' s vendordid me real Dirty. But JUSTJNsaved the day! I was so greatful. Thank you!!

Lorena Smithson

12:58 30 Jul 25

Very professional and kind service! Trust this company and their crew!

Katie Kim

15:18 28 Jul 25

Very fast and honest explaining every step of the problem.

Kenneth O'Bryan

15:01 28 Jul 25

Daniel was on-time, courtious, very professional, and trustworthy! Had routine maintenance done. Very thorough.Will refer to others

dave conn

22:30 26 Jul 25

Nina Preston

23:34 25 Jul 25

Very knowledgeable, quick and straightforward. Highly recommended.

patricia ripoll

21:51 25 Jul 25

Very professional and courteous

12:42 21 Jul 25

15:15 20 Jul 25

14:15 19 Jul 25

20:51 18 Jul 25

New system installed in April, as of today, July 18 our system is still not working properly. Other than bringing us two small window units, the customer service has been unsatisfactory and disappointingFrom determining the issue, to waiting on a part since June 12th which was supposedly expedited we are still without acVendor promised the part would be here today and that didn't happen. The part has been in route from Charlottesville since July 2nd.We asked earlier this week for the DM to call us and that did not happen eitherWe will never use Norfolk Air again and will be filing a complaint with the BBB.Donna Tefft

Jackie Dingle

19:01 17 Jul 25

Ricky is the best! Did a great job today will be relying on Norfolk air for future repairs! Thanks so much !

Vivienne Griffin

12:28 15 Jul 25

Rob Bracknell

12:50 13 Jul 25

These are comments from different appointments. I keep adding down the list each appt. RGBQuick service, fair price, easy relationship with the service provider. The guys who show up are competent, professional and pleasant. Good dudes. 10/10.Update: Norfolk Air continues to provide extraordinary service and value. I wish every company handled their business like NA.Yet another great experience with NA. RGBNice job as always. RGB

Kaitlyn Greene

20:00 11 Jul 25

They did a good job when it came to replacing our AC unit last year but when it came to a repair of our second AC unit that is less than five years old, they wanted $3800 for the repair, even with the parts still being under warranty. This is with their member pricing. That didn’t seem right so we got a second opinion, and we ended up having an issue with only the capacitor and a minor electrical problem. The AC and electrical repair only ended up costing $350. Mistakes happen sometimes with a diagnosis but I don’t think I would trust Norfolk Air again with an AC repair.

D Richards

14:15 11 Jul 25

Toilet bowl wasn't filling, tried YouTube, google, and phone a friend. Finally called Norfolk Air. They had come previously same issue, resolved for few weeks and we ended up calling a hazmat team to clear debris from under house. Second call though William was persistent, and patiently worked through the 300+ pipe line from vent stack to city line clearing 3 blockages. William worked through heat and on off showers locating the exterior cleanout hidden under pine straw and dirt. He also raised it for future use. We're thankful William listened to concerns, did not give up, and provided suggestions to make this easier im future. We feel more confident after the flushing of the whole line and camera.

Thomas Van Petten

01:34 11 Jul 25

Deborah Vallez

19:17 10 Jul 25

Justin was on time, courteous and very professional. He came for routine checks and maintenance.

Britanie Brockdorff

23:50 09 Jul 25

Courtney Gilchrist

13:04 09 Jul 25

susan vasko

12:42 09 Jul 25

Efficient and reasonably prices

Johnny

20:34 08 Jul 25

Like that the workers were confident, highly skilled and dedicated to doing a good job at my home.

Ja Ch

22:53 06 Jul 25

Alex Villagomez

01:34 06 Jul 25

Matt was super helpful. He was really knowledgeable and informative. Recommend highly!

Kirstin Reading

14:55 04 Jul 25

The technician was polite, on time and knowledgeable. I was pleased Norfolk heating and cooling actually shared a picture of who's coming into your home I think more businesses should implement that. I paid $89 service fee for HVAC inspection which was reasonable.

Monique Henry

20:29 03 Jul 25

Damien was very knowledgeable in his craft. He explained everything about my unit and broke it down Barney language so I could understand what was going on.

Michael Buell

18:44 03 Jul 25

Very happy with the service, prompt, on time, professional, would highly recommend these guys!

Charles Benz

18:41 02 Jul 25

STAY AWAY! This company will ignore calls to address potential damage caused to your home by their technicians. I waited for over two weeks for them to respond and they ghosted me. Take it from a retired member of our armed forces, you don't want to use a company that won't take accountability for their actions - even if it might have been by mistake. Find another company - and fast!

Gray Edwards

14:50 02 Jul 25

Geeat work, excellent techs, prompt service and fair price

Sean Meyers

20:55 01 Jul 25

Excellent experience. Wes was great and stepped me through the whole procedure

Brian Coons

17:04 01 Jul 25

Nicolas Janssen

12:34 29 Jun 25

Our experience has been that from the hvac install and few repairs we have had, all took too long and cost too much. Nice people doing installs and fixes; everyone from the office we have talked to has been friendly for the most part.Recent example, our HVAC wasn't working. The Office and tech did not coordinate on pricing, so we had to argue back and forth over what we were being told and had additional line items appear on invoices. Not fun when your dealing with no heat or ac. On top of that, it took over a week to fix.

Valrose Mills

22:29 27 Jun 25

I recent had my AC system replaced with Norfolk Air Heating, Cooling, Plumbing & Electrical and Tyler was the initial salesperson/technician. Tyler came out to provide a quote for the job and he was professional throughout the entire process. I gave feedback on Carl, who installed the unit, and he was amazing but I also wanted to provide feedback on Tyler as well. At a time when good customer service is sometimes hard to find, Tyler and Carl were true professional and I just want to say 'Kudos' to both of them.

Janice Smith

13:44 27 Jun 25

Called me 15 minutes before my appointment window after waiting a week to tell me they would not be able to help me because my system was too new. Very unprofessional because they could’ve not scheduled me In the first place or called me over the five days and let me know their decision

Nadine Rodriguez

22:34 24 Jun 25

Great service! I didn't have to wait days! Respectful of property. Highly recommend thus company!

Petra Artrip

19:16 23 Jun 25

Tyrell Little

17:19 23 Jun 25

Top notch service!!

David Shelton

16:06 23 Jun 25

The team had to adapt to unforeseen circumstances, but they got the job done and the problems fixed.

Haley Sutton

14:52 23 Jun 25

Jerome came out and was very helpful in diagnosing the problems. Very knowledgeable and professional. A great experience!

Sheilah Norwood

15:57 21 Jun 25

Ricky Arrived on time, greeted with introduction, pleasant personality and big smile. Explained estimate and cost (thought pricey) and what he would be doing to resolve sewer line backed up in house. I approved due to urgency to clear out sewer pipes. Ricky kept me updated along the way, sharing number clogs cleared. . Ricky was able resolve my issue to satisfaction.... Even though I felt pricey the work Ricky did justified the cost.I am happy to have chosen your company. With the excellent service, I signed up for your service agreements no

J R

16:13 20 Jun 25

The first service was great. Now the summer one they have rescheduled me THREE times. This is less than 24 hours after contacting me to confirm my appt slot for today. Definitely going to be calling around at this point. Ridiculous.Dropped to 1 star. When the “service manager” called me back he told me I was lower priority since my A\C is actually working. Yea I get that but at what point do you lose customers because you reschedule them? I took time off of work for this on 2 different occasions and now have to for a 3rd. When I asked for some sort of a discount (I’d be happy with at least an offer of something) the “manager” Brian told me that I was still receiving my full service only delayed. My original appt was in May, now it’s being scheduled for late July.

Dan Maxey

17:01 19 Jun 25

Price for cleaning out a 10 foot lond sewer main from clean out to street was 705 dollars. 20 minutes and technician didn’t have an extension code so instead of him going to hardware store I provided on. Had a family emergency so just needed to get it done. Reached out to other companies after and double the price most charge. Technician n knew I was not happy but tried to get me do camera scope. Will not use or refer anyone to them.

Julie Hastings

14:08 18 Jun 25

I'm a previous customer of Norfolk Heating and Air and have always been happy with their service. Our AC went out last night and our house was very hot. I called the number to set an appt and spoke with an AI bot. The bot said they had appointment times available today, I said great, please schedule. About 30 minutes later, I received a text and email confirming an appointment time of 8a-10a. My husband and I moved around work appointments and a doctor's appointment to accommodate that time, but were very relieved someone would be here quickly. then I received a call around 815am that they didn't have that time available but could be there from 2p-6p. I called back and said I didn't understand what happened, I was promised an appt time of 8a-10a and had already moved things around for a confirmed appointment. She said the AI bot just does that and nothing was ever confirmed (although it clearly said we had an appointment time in both the email and text). I asked her to honor the time they gave me and she said it never really existed, that's just what the AI does but if I couldn't make the time work today, the next available was next week. I explained my child is graduating today during that time and could not make it work. I've called another company who will be here today. I work in home services with AI all the time, clearly something is wrong with yours and if you know that, you need to honor it or fix it.

Tom Elder

18:15 17 Jun 25

Justin responded after-hours and was competent and professional.

Ian Dulkinys

22:28 13 Jun 25

Barry and Jackson did an amazing job with precision and excellence!! They professionally fixed my ac and in a timely matter. Don't sleep on these two, they are amazing! They definitely deserve a raise!

Joe Kinetic

18:04 12 Jun 25

Robin Stavely

20:32 11 Jun 25

Terry Chamberlain

13:07 10 Jun 25

Appreciate Norfolk Air's professional efforts to successfully address and remedy post installation HVAC issues and concerns in a timely manner.

karen brown

13:02 10 Jun 25

Cassandra Acevedo

01:57 10 Jun 25

This place is a masterclass in incompetence. I don’t know what kind of circus they’re running, but calling it “24/7 service” is a bold-faced lie. Try “whenever we feel like it — or not at all.” I called THREE TIMES over two miserable days while my family, including three small children, baked in an 80-degree house. Each time, we were fed the same empty promise: “A technician will be sent.” Spoiler alert — no one ever came.When I called again, desperate and frankly furious, the person at the physical location acted like I was somehow the problem — like asking them to do their job was just too much to handle. The attitude was appalling, the professionalism nonexistent, and the follow-through laughable. I've seen more coordination at a middle school group project.If you enjoy being lied to, dismissed, and left to rot in your own personal sauna, go ahead and give them a call. Otherwise, run — don’t walk — far, far away from this disaster of a company. Their “service” is nothing more than a hot, humid joke.

Tommy Lechinger

20:42 09 Jun 25

Fast service explained what he was doing and friendly.

Anthony Woolridge

20:27 09 Jun 25

On time, thorough, knowledgeable. My tech Cameron Knowles was awesome!

Bernard Harrell

18:51 08 Jun 25

Kevin Rafferty

14:27 07 Jun 25

All-around excellent work once again done by Damien of Norfolk Heating & Air on our HVAC Unit, we had perfect Heating during the recent winter and now we fully enjoy excellent Cooling Air as well just as 90 Degrees Heat reaches Eastern Virginia this June!

Jason Curry

12:18 07 Jun 25

Diane Rafferty

14:09 05 Jun 25

Cameron was excellent. He is knowledgeable, answered all our questions, and to top it off is thorough, polite and courteous. We will be requesting him in the future.

Al C.

12:16 05 Jun 25

Great bi-annual service! Mike Le did a great job, very professional!

Nina Patel

13:18 01 Jun 25

We called Norfolk Air Heating and Cooling for a plumbing leak that no one has been able to fix. Eric was really knowledgeable and explained everything. He solved the problem in one afternoon. I would highly recommend this company and will use them again in the future.

Benjamin Woodbury

17:40 30 May 25

Janel Thompson

12:12 29 May 25

A lot of over charging I want 2 lights installed one of them was already installed just needed to connect the wires and he said he was charging me 2678.98 to install one light but the entire time his other technician kept shaking his head and smiling

bev tally

20:13 27 May 25

Stephanie Waithe

20:59 24 May 25

My technician was Camron

Mary-Beth Fitton

14:12 22 May 25

Had Norfolk cooling and air come out because my ac was not working. Got an appointment the day I called and Troy came out and walked me threw what could be wrong, the tears he was running and how he planned to fix it. He was so helpful and professional!

JC Morales

00:01 22 May 25

Jerome is wonderful. Professional, kind, and thorough. I definitely plan to keep him as our plumbing guy!

Francisco Vaquera

11:05 19 May 25

Brand new system and duct work replaced overall great experience, guys came and cleaned up at the end of every day before they left. Small hiccup at the end with the air handler but got it situated right away. thank you to Melton for the install, and thank you to Justin and Gordon for fixing the small issue . Very knowledgeable.

MARK SNELL

20:47 16 May 25

Our geothermal HVAC has not been working. Valve needed to get things in order. Thankful to have them as our allies in keeping our heating and cooling needs in good working order.

Michael Twohig

12:26 16 May 25

andrea thornton

12:22 15 May 25

Detailed, professional, knowledgeable. Really great crew. I would use them again. Had my entire house & garage electrical upgraded. Everyone was amazing. Barry & Jallyl are my favorites! Very smart!

Mark Baker

22:09 14 May 25

Jenny Z

19:14 12 May 25

Worst experience ever. I’ve had issues before with my ac unit so I know what to expect from a company but this was the worst company I’ve ever interacted with. They sent a guy to come look at my ac unit outside because it wasn’t working. The guy shows up lets us know the compressor is bad and that he’ll call me to discuss the estimate after he finds out if it still has warranty. The next day I’m waiting all day for a call and look at my email to an estimate. No call to go over it. The estimate only had the part amounts I would need with the specific jobs they were wanting to do. No specific itemized estimate for how much each job was just an overall amount for the entire job. I call the office first to get an itemized bill because again I’ve dealt with ac estimates before so I know what to look for and compare prices. The lady said it was against the companies policy to provide an itemized bill??????? flag number 1. Then I request them to add a leak test to my estimate because this is the second time I’ve had issues with the compressor. I ask how much would that be and she said I would need to pay again for someone to come back out and look at it to tell me how much???? After the first guy already came out and knew we needed a leak test to actually fix the problem that’s messing up my compressors. They were only going to change the broken part but not actually fix the actual problem. Flag #2. They were the worst company I’ve ever interacted with they couldn’t even answer any of my questions or provide the information needed

Fred Cole

20:32 10 May 25

Technician was on time, did the maintenance procedures in a timely manner, and was very pleasant

James Eisenhower

18:18 10 May 25

Great service and quick response to check my home heat/air system. Quality care!

Lamar Dalton

19:38 09 May 25

Poor management.

Steve LaFirenza

12:17 08 May 25

Mike Le does a great job for Norfolk Air. Very knowledgeable, friendly and suggests ways to improve and maintain equipment. I appreciate his service.

Samantha Gleason

12:11 08 May 25

Justin was timely, very professional, and he fixed the problem! Thank you so much!

Denise Crittenden

12:32 06 May 25

Our tech, Jerome, was courteous, professional and knowledgeable. He fixed our plumbing problem asap.

Wayne Brown

17:59 05 May 25

I had the pleasure of working with Gordon from Norfolk Air Heating, Cooling, and Plumbing, and I couldn’t be more satisfied. He was professional, knowledgeable, and carried himself with a pleasant, respectful demeanor. It’s clear he takes pride in his work, and he explained everything in a way that was easy to understand. Gordon is definitely the kind of technician you’d want to return for future service—dependable, courteous, and skilled. Highly recommended!

Sherman Jilton

12:45 05 May 25

Service was quick and efficient

Cheryl Worrell

12:25 05 May 25

All the above

Ron Ragland

18:59 04 May 25

This was my first & last business with Norfolk Heating & Air. The representative was very nice , however the cost to replace a pop up drain assembly in bathroom costs $416 which was way to high. Very disappointed as I hoped to find a reputable company to go to when services were needed.

Michael T

06:16 03 May 25

Thought about leaving my very first negative review ever in paragraph form …. to realize this HVAC company isn’t worth it. Just trust me - the prices are higher than everyone else and there literally is no operational schedule. I was cancelled on twice and the second time was literally 30 minutes prior. I did receive my $349 back promptly to pay someone else half the price for the same work. IF you are a younger person and not already in this “club” do like me and get Mike and Sons - to realize why they are so large and sought after.

Roger Bowie

12:06 02 May 25

Troy is an outstanding technician. Very professional and very knowledgeable in his job. Thank you!

Ray Jenny Henson

20:49 01 May 25

Norfolk Heating and air are very Profesional and knowledgeable about their job.

Bri Pulido

01:28 01 May 25

I do not recommend this company, they take advantage of young single home owners. Mainly the Navy soldiers, no respect for these people. They charged for just looking at the problem and say they can’t fix it, when they were told what the problem was. I totally recommend Guy Smith, very honest people, great service, no hidden fees! One star is just to be able to post, but not even 1 star worth it! Still have not been able to speak to someone about it, lady that answers is rude.

William Cahoon

16:31 28 Apr 25

I had a sewer issue in a 1961 built home I recently purchased. Jerome and William took care of my issue and were very professional, courteous, and always had my best interests in mind. Definitely would recommend them and use them again.

Sharon Weir

16:19 25 Apr 25

Jerome called before he arrived and was able to diagnose the problem quickly. He was easy to work with and a nice young man. We will be using your company for our plumbing needs in the future.

Cindy Caskey - Realtor

14:18 25 Apr 25

Always can rely on Norfolk Air to take care of my sellers homes when we need service . Thank you!

Katherine Coles

10:09 25 Apr 25

Norfolk Air has an excellent team. I know the work will be done with excellence. I have never regretted working with you.

Emily Primm

21:19 24 Apr 25

Carl is very professional and did a great job.

Joanne Campbell

21:06 23 Apr 25

Timely! Polite, efficient, friendly! Worked around my schedule for installing new water heater! (So important!) I won't use anyone else anymore.

Jen Cos

19:28 22 Apr 25

Michael Wallace

19:31 21 Apr 25

Carl Sher Sr

13:14 21 Apr 25

A technician named Matt Smith came out to my place on Easter Sunday. He was very professional n helped out an old guy like me. He got my AC working again in less than an hour. Super happy with him. I totally recommend this company to all.

Ashley Anderson

12:08 19 Apr 25

Walter did a great job with my unit! Fast, kind, and efficient!

Stanley Major

21:01 18 Apr 25

The technician, Gordon was great! However this company charged me a service diagnosis of $89 just to tell me I will need a service diagnostic and it will cost extra. Then after I pay for the additional service diagnostic, I will have to pay whatever amount for the repair service.

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