Brandon Tucker
Service Manager
Google Rating
4.8
Based on 1795 reviews
Norfolk Air Heating, Cooling, Plumbing & Electrical
4.8
Rob Bracknell
12:12 14 May 25
Quick service, fair price, easy relationship with the service provider. The guys who show up are competent, professional and pleasant. Good dudes. 10/10.Update: Norfolk Air continues to provide extraordinary service and value. I wish every company handled their business like NA.
Jenny Z
19:14 12 May 25
Worst experience ever. I’ve had issues before with my ac unit so I know what to expect from a company but this was the worst company I’ve ever interacted with. They sent a guy to come look at my ac unit outside because it wasn’t working. The guy shows up lets us know the compressor is bad and that he’ll call me to discuss the estimate after he finds out if it still has warranty. The next day I’m waiting all day for a call and look at my email to an estimate. No call to go over it. The estimate only had the part amounts I would need with the specific jobs they were wanting to do. No specific itemized estimate for how much each job was just an overall amount for the entire job. I call the office first to get an itemized bill because again I’ve dealt with ac estimates before so I know what to look for and compare prices. The lady said it was against the companies policy to provide an itemized bill??????? flag number 1. Then I request them to add a leak test to my estimate because this is the second time I’ve had issues with the compressor. I ask how much would that be and she said I would need to pay again for someone to come back out and look at it to tell me how much???? After the first guy already came out and knew we needed a leak test to actually fix the problem that’s messing up my compressors. They were only going to change the broken part but not actually fix the actual problem. Flag #2. They were the worst company I’ve ever interacted with they couldn’t even answer any of my questions or provide the information needed
Fred Cole
20:32 10 May 25
Technician was on time, did the maintenance procedures in a timely manner, and was very pleasant
James Eisenhower
18:18 10 May 25
Great service and quick response to check my home heat/air system. Quality care!
Steve LaFirenza
12:17 08 May 25
Mike Le does a great job for Norfolk Air. Very knowledgeable, friendly and suggests ways to improve and maintain equipment. I appreciate his service.
Samantha Gleason
12:11 08 May 25
Justin was timely, very professional, and he fixed the problem! Thank you so much!
Denise Crittenden
12:32 06 May 25
Our tech, Jerome, was courteous, professional and knowledgeable. He fixed our plumbing problem asap.
Wayne Brown
17:59 05 May 25
I had the pleasure of working with Gordon from Norfolk Air Heating, Cooling, and Plumbing, and I couldn’t be more satisfied. He was professional, knowledgeable, and carried himself with a pleasant, respectful demeanor. It’s clear he takes pride in his work, and he explained everything in a way that was easy to understand. Gordon is definitely the kind of technician you’d want to return for future service—dependable, courteous, and skilled. Highly recommended!
Ron Ragland
18:59 04 May 25
This was my first & last business with Norfolk Heating & Air. The representative was very nice , however the cost to replace a pop up drain assembly in bathroom costs $416 which was way to high. Very disappointed as I hoped to find a reputable company to go to when services were needed.
Michael T
06:16 03 May 25
Thought about leaving my very first negative review ever in paragraph form …. to realize this HVAC company isn’t worth it. Just trust me - the prices are higher than everyone else and there literally is no operational schedule. I was cancelled on twice and the second time was literally 30 minutes prior. I did receive my $349 back promptly to pay someone else half the price for the same work. IF you are a younger person and not already in this “club” do like me and get Mike and Sons - to realize why they are so large and sought after.
Roger Bowie
12:06 02 May 25
Troy is an outstanding technician. Very professional and very knowledgeable in his job. Thank you!
Ray Jenny Henson
20:49 01 May 25
Norfolk Heating and air are very Profesional and knowledgeable about their job.
Bri Pulido
01:28 01 May 25
I do not recommend this company, they take advantage of young single home owners. Mainly the Navy soldiers, no respect for these people. They charged for just looking at the problem and say they can’t fix it, when they were told what the problem was. I totally recommend Guy Smith, very honest people, great service, no hidden fees! One star is just to be able to post, but not even 1 star worth it! Still have not been able to speak to someone about it, lady that answers is rude.
William Cahoon
16:31 28 Apr 25
I had a sewer issue in a 1961 built home I recently purchased. Jerome and William took care of my issue and were very professional, courteous, and always had my best interests in mind. Definitely would recommend them and use them again.
Sharon Weir
16:19 25 Apr 25
Jerome called before he arrived and was able to diagnose the problem quickly. He was easy to work with and a nice young man. We will be using your company for our plumbing needs in the future.
Cindy Caskey - Realtor
14:18 25 Apr 25
Always can rely on Norfolk Air to take care of my sellers homes when we need service . Thank you!
Katherine Coles
10:09 25 Apr 25
Norfolk Air has an excellent team. I know the work will be done with excellence. I have never regretted working with you.
Joanne Campbell
21:06 23 Apr 25
Timely! Polite, efficient, friendly! Worked around my schedule for installing new water heater! (So important!) I won't use anyone else anymore.
Carl Sher Sr
13:14 21 Apr 25
A technician named Matt Smith came out to my place on Easter Sunday. He was very professional n helped out an old guy like me. He got my AC working again in less than an hour. Super happy with him. I totally recommend this company to all.
Stanley Major
21:01 18 Apr 25
The technician, Gordon was great! However this company charged me a service diagnosis of $89 just to tell me I will need a service diagnostic and it will cost extra. Then after I pay for the additional service diagnostic, I will have to pay whatever amount for the repair service.
Kevin Holmes
19:29 16 Apr 25
Technician arrived on time, was very professional, knowledgeable and polite. I would definitely use this technician again.
Sara Weimer
17:13 16 Apr 25
Very responsive from original call, communicated throughout appointment process. Ebony was polite, and professional. Jerome contacted can arrived early. He worked very hard to find solution and made recommendations going forward. He was a pleasure to work with and extremely knowledgeable and professional. Thank you. It is not easy to have vendors in a home and he made it ok.
Christopher Kaprielian
15:29 16 Apr 25
Barry and his team did a great job rapidly identifying problems, and providing simple solutions that I could understand. Once again, I am a satisfied customer.
Gary Coldren
17:24 11 Apr 25
Had to replace a toilet and Henry and Travis were sent out within three hours of my request for service. Henry and Travis did an excellent job of removing the old toilet and installing the new one. They cleaned up nicely and were friendly. The lady who took my call also was friendly. This is an excellent company I use for plumbing, electrical, gas, heating and air conditioning. UPDATE: I noted a small leak from the tank of the new toilet and emailed Norfolk Air. Henry and Travis responded in less than two hours (on a Saturday!) and tightened the fittings. Can't ask for better service. CONTINUED: I had a leak for a different toilet. At my request on a weekend, Travis called within two hours and came by the same day to repair the leak. Again- excellent service! Added 10/14/19: A new technician performed our regular, twice-a-year service. Emanuel was a pleasant, knowledgeable young man. Besides checking the heating system for the winter, Emanuel cleaned our humidifier, Great job, as usual! Update on 11/11/19: Doing some renovation and had to redirect a gas valve. Henry came out as scheduled and did the job. Very pleasant and professional experience as usual. THIS IS ONE WELL-RUN COMPANY! Update: 9/18/20- Had biannual inspection by Cassidy. Fine young man. Everything is working well- both heating and cooling. This is good insurance to have these inspections. Update August 27th 2022. Jake came out to repair our air conditioner that stopped working. One of the drains had locked up. Very happy with his coming out within an hour and his friendliness and good advice. New service Nov.2022 with clogged sink. John replaced sagging pipes under the house and cleared a mass of built up grease with Marvin's help. Difficult job completed to my satisfaction. New post November 2004. At a plumbing problem and called Norfolk Air, in Jerome came out in 1 hour. Jerome was a fine, pleasant, informative young man and took care of the problem. Thanks again for your good work and having such a good technician. GaryHad 2 problems: Darrian worked very hard to repair our clogged kitchen sink, finding a nasty build up of grease in the pipes. Very pleasant young man. 2nd problem- our 17 year old tankless hot water heater stopped working. We thought we would need a new heater, but Barry found it was a bad switch. He also found a previous company mis-installer a surge protector and arranged to the fix it in a week. Another pleasant young man!
Dale Wittler
19:58 08 Apr 25
Eric did a great job. He was professional and answered questions I had regarding the product he was installing.
Bryanna Slay
05:31 07 Apr 25
Would not recommend for a/c unit replacement. . I got my entire ac unit replaced before PCSing. My 700 sq ft property was vacant for 2-3 months and my electricity bill was over 400 dollars each month. Turns out that there was a fault in the meter from the manufacturer they purchased from. I had to play phone tag between them and the manufacturer to only get the prorated amount from the fault paid. Which took longer than needed. I was only offered 200 and the difference was over 500. It was a disappointing moment because i was recommended to them by several people.
Megan Howard
20:10 03 Apr 25
I had to have my HVAC and duct system replaced in my older home. The process was smooth sailing. Frankie was very communicative throughout the process. The lead tech on my work was Melton. I believe Thomas and Joshua also worked on my home. Everyone was incredibly polite, helped keep my home clean, and they stayed on schedule to get the job done. Replacing HVAC and duct work is no cake walk and not a cheap matter, but the team made it as seamless as possible.
Hannah Hanks
15:22 31 Mar 25
Eric was timely, communicative, friendly, and professional throughout the entire appt. He clarified all our options and made sure we felt comfortable moving forward with the fix. Thank you, Eric, for the excellent customer service!
Alexis Knill
22:24 27 Mar 25
I had an amazing experience with Norfolk Air Heating and Cooling! Carl, Frank, and D went above and beyond to provide excellent service. They were professional, knowledgeable, and took the time to make sure everything was done perfectly. They explained everything clearly and worked efficiently. It’s hard to find such dedicated and friendly service these days, but these guys delivered. I highly recommend Norfolk Air and especially this fantastic team!
John
15:52 23 Mar 25
Always top quality professional service, knowledgeable and straight forward when explaining repair needs and costs.
Brandon Norman
12:43 19 Mar 25
I needed some plumbing work done under my kitchen sink. Eric and Will showed up promptly on time and worked very efficiently. If I have any plumbing issues in the future, I’m going to request these two gentleman by name. The professionalism displayed by these gentleman was highly impeccable!
DandP Emens
21:18 17 Mar 25
No complaints on the work done today. It was completed far more quickly than I hoped and the tech was efficient and thorough. The price was right, too.
Hosam El Sayed
16:41 16 Mar 25
Excellent work. Very professional. Came on time and finished the job in a very smooth way. Highly recommend them.
Anthony Haboush
18:17 15 Mar 25
I have used Norfolk Hearing and Air for years and recently used their plumbing service for a tough job in which they did a great job and I am pleased with the results.
Autumn B
12:59 11 Mar 25
Excellent service. On time and at the end of the service I had new hot water heater.
Ruth Arnold
18:34 06 Mar 25
They were fast and efficient getting the job done. Very pleasant to work with. I would recommend them anytime.
mel c
02:04 03 Mar 25
Kyle is very professional and knowledgeable about plumbing. He was thorough in explaining issues and experienced in fixing them. Barry and his colleague were very knowledgeable and experienced in repairing the electrical issue I had. They were both friendly and conducted tasks with professionalism.
Terri Hornstrom
13:12 02 Mar 25
Excellent company! Knowledge, courteous, and gave us several options when replacing our heat pump. Loved the no pressure sales and great follow up after installation. Highly recommend this company!
Monica Valentin
14:28 26 Feb 25
Kyle was very friendly and communicated efficiently. He represented the company well and definitely made them a top contender. We are reviewing quotes but he made a lasting impression with us.
Carol Rose
22:59 21 Feb 25
I had my problem fixed and I didn't have to wait for the repairI was explained to about my system which was good knowledge
Penny Wile
15:36 10 Feb 25
So appreciative of Matt for sticking with us and troubleshooting our Navien unit. Happy to have heat and hot water again! Thank goodness for our service contract, too - top of the list for our repair!
Dawn Wright
21:12 08 Feb 25
Good afternoon, well it is now thanks to Jerome. I am extremely old school and customer service is something I value and something that is very difficult to find these days. So therefore I was astonished when Jerome showed up on a Saturday, with not only the answers to our questions, but an amazing attitude, a smile on his face and a willingness to help solve our problem that day, not Monday but Saturday! He took it upon himself to contact our Property Manager to get the proper approval and the went and purchased the necessary material needed to solve our problem. Our problem was the fact our hot water upstairs would not shut off in our bath tub so we had to turn off the main there fore leaving us with no hot water. I never expected to have the problem solved on a Saturday, but Jerome was thorough, efficient and extremely professional. I work in the disaster relief business myself and was extremely impressed with his attentiveness to our situation. It was as if we were his family, that is how care for we felt. I can't say enough about how great our experience was with this young man. He was a wonderful representative for your company as well as his generation. Way to go Jerome, you are a notch above the rest.
Maria ST Clair
14:42 08 Feb 25
Kyle was awesome! Friendly, knowledgeable, and on time!Very satisfied with his service
Judy Singleton
21:47 06 Feb 25
Jerome came in as a professional gave name, showed ID. He was very knowledgeable in the service provided. He was determined to get the job done no matter how long it took. Very good about suggestions, options. Before leaving made sure everything was working properly. I felt his honesty. Thank you! Judy Singleton
Veda Stone-Goff
00:31 29 Jan 25
Norfolk Heating & Air maintenance service rep, Cassidy was on time and went right to work he by everything out. He was professional, polite and answered my questions so I understood. The most important thing was that my puppies liked Cassidy.
Sue W
13:07 27 Jan 25
They came promptly when I called even though after hours. The technician Shaun was very thoughtful and professional. A good experience and would hire again.
DDark Helmett
16:58 26 Jan 25
My wife passed away, I have a lot of family coming for the funeral, and the heat goes up. The company sent Gordon to my house. He was great. Got the heat working go enough until he got parts. Two days later he returned and fixed it completely. Great company, great technician.
Susan Goldman
13:11 26 Jan 25
Diagnosed problem weds new unit to be installed next week!Installed new heating and air very professional and nice people too!
Jessica Satorius
18:25 25 Jan 25
Eric was prompt on a late after hours call where water was streaming out of my ceiling. He called and walked me through shutting off the water main. He was professional and respected our home. He was calm and ensured he kept investigation mess to a minimum. He was methodical and able to determine the source and repair. Emergency was subsided within 3 hours of discovery. Thank you so much!!!
Sandy Hodges
13:18 25 Jan 25
We had an after hours plumbing emergency and Norfolk Air was the ONLY company out of at least 5 that we called, that were able to help with our issue.Their technician's Jesse and Jerome were quick to respond and very knowledgeable in this area of expertise. Norfolk Air is definitely being saved as our go to for any future needs.
Vanessa Arteaga
23:13 24 Jan 25
Barry and Jackson came and fixed some damaged wiring I had in the attic causing my ac heater unit not to work! I am very grateful that they came and fixed it right away, with this cold weather I needed it fixed asap! I highly recommend being a member of the norfolk Air heating and cooling.
Janemarie Morrison
22:30 24 Jan 25
Jerome was the Plumber Technician who came to our home and professionally diagnosed the problem with our frozen pipes.
Leticia Spain
15:35 24 Jan 25
Jesse is wonderful and very kind and proficient with his work. Will definitely request him again soon!:)
David
14:53 20 Jan 25
I am not a happy customer! I had a bad experience from Norfolk Air Heating for plumbing.They charge a 89$ fee to come out to your place just to over charge you for a simple fix.I wanted the pipe under the sink to be fixed 30 min fix, just for him to wait in his car for more than an hour. Had to go to his vehicle, cancel, and had to pay 85$. He wanted 1,800$ for a simple. I did it myself for 43$ (parts at home depot). Took me 30min. The plastic tube was super cheap so I still don't know how it can cost 1800$. Glad I canceled.
Jerry Baker
00:32 20 Jan 25
Cameron Knowles did a great job with the maintenance of the HVAC and AC unit in a professional matter.
Robert Bruce Chisholm
14:55 18 Jan 25
We’ve got three maintenance contracts with Norfolk Air. We are able to set up all 3 homes to be done in one afternoon. Shaun was polite, thorough and gave clear explanations on all three furnaces and heat pumps. Highly recommend. Thank you.Btw, this should count for fifteen stars as google only allows one post per company.
Mary-Beth Fitton
20:27 17 Jan 25
Had Norfolk cooling and air come out because my ac was not working. Got an appointment the day I called and Troy came out and walked me threw what could be wrong, the tears he was running and how he planned to fix it. He was so helpful and professional!
Matthew Smith
20:32 16 Jan 25
Beware of their service agreement. This company is decent enough for punctuality and professionalism, but they are over priced (we’ve gotten several quotes from other companies to test this, including an HVAC replacement that was 4000 less, (and they did a fantastic job). Their $52/month service agreement is definitely a “read the fine print” contract. When you realize they are overpriced, they make you pay them back any “discounts” before you are able to cancel their services. (And when you get a $180 estimate to replace a toilet flapper, the discount doesn’t help you sleep better) Therefore, you are stuck with them whether you like it or not.Overall, I’ll be careful not to accrue anymore “discounts,” keep paying the $52 until our year runs out, and look elsewhere for services.
Jordan Hebenstreit
18:43 16 Jan 25
Cameron was very communicative and thorough. He was also helped my daughter up the stairs when she got home from school. Great job
Kelli Normoyle
14:32 16 Jan 25
These guys are fantastic! They are extremely professional and thorough. We needed a full panel replacement, and all of our outlets and switches checked because we have an old home. They were efficient and explained everything along the way. They also gave us a lot of options and we never felt like they were pushing us towards the most expensive one. They were amazing to work with. Our team was Wes, Barry and Jackson.
Chris Hollowell
15:05 15 Jan 25
Matt is an awesome representative of the company. Wes is also awesome. Very pleased with Norfolk air service
