Jessica Hazuga
Finance Director Google Rating
4.8
Based on 1622 reviews
Norfolk Air Heating, Cooling, Plumbing & Electrical
4.8
Tim Morasch
12:42 07 Sep 24
OUTSTANDING!Thank you to Thomas and Andre! Always on time, efficient and hard working. We had our furnace, HVAC and duct work replaced. A big job for 2 great great technicians. I would recommend them to anyone as well as the service provided by Norfolk Heating and Air
Richard Roach
12:09 07 Sep 24
Norfolk Air technicians do an awesome job. Barry, Ricky and Shaun were professional, courteous and offered helpful advice. Thank you for the excellent service.
Rob Bracknell
12:15 05 Sep 24
Quick service, fair price, easy relationship with the service provider. The guys who show up are competent, professional and pleasant. Good dudes. 10/10.Update: Norfolk Air continues to provide extraordinary service and value. I wish every company handled their business like NA.
Alexandra Turner White
14:54 04 Sep 24
Cassidy and Nicole are our top two favorite employees at Norfolk Air. We have had this company install new ductless mini split systems and also routine maintenance on that system as well over the past roughly 4 years. We always request that Cassidy be assigned to our property for any routine maintenance on our system, as he is extremely professional, approachable, and seems to really care about our client experience. He also makes recommendations based on what he sees and from his professional knowledge. Nicole is a great asset to the company as well, and we request to work with her for all scheduling questions and logistics for their crews. She takes a personal interest in our situations and monitors the progress on their company's end seamlessly, as well as communicates our questions to the appropriate parties and always follows up with us on a timeline that is explicitly stated to us. Thank you, Nicole and Cassidy, for your professionalism and integrity!
Kari Hammann
18:10 03 Sep 24
I have full confidence in Eric! He quickly grasped the nature of our plumbing problem, and with superb clarity explained our options. It's a sewer leak within the house and he helped us craft a strategy for everything from wall removal for purposes of assessment, likely possibilities for repair to the plumbing, reference for mold/moisture remediation services, and some helpful suggestions to help us get through the whole process. This is THE guy you want for anything bigger than run-of-the-mill issues!
Jocelyn Jara
16:33 03 Sep 24
Darrion came out to inspect a suspected leak. He was very efficient and tidy, also very polite has unexpected home repairs can be stressful. The entire team at norfolk heating and air is always incredible and customer service forward! Love this company!
Wendy Larson
17:25 31 Aug 24
This is an excellent company but they are not cheap. But you will get the best service.
Deborah Vallez
12:36 31 Aug 24
Justin was on time, courteous and very professional. He came for routine checks and maintenance.
John Lewis
22:07 30 Aug 24
Norfolk Air is my go-to for HVAC, electrical, and plumbing. Shout out to Ricky Hale for his professionalism! Prompt, courteous, and did a great job repairing the leak I had at the water meter.
Toni James
12:28 30 Aug 24
The young HVAC man that came out was professional and did his work and took care of everything efficiently and well. He was a complete professional. Thanks and send this young man to more people’s homes because he is an asset to your company!!
Penny Wile
15:23 29 Aug 24
So appreciative of Matt for sticking with us and troubleshooting our Navien unit. Happy to have heat and hot water again! Thank goodness for our service contract, too - top of the list for our repair!
antwione newsome
16:04 28 Aug 24
professional and respectful on time hard working knowledgeable group of workers that knows what their doing great company recommended them. Great team of techs love working with them. 👍👍
H W
13:05 27 Aug 24
We recently replaced 2 heat pumps in our house. After 4 quotes Norfolk Air was the one that fit our needs best. We couldn't have been happier with the whole process. Tyler who came out to give us the estimate was great he explained the process and provided a quote with 4 detailed choices. The installers Carl and Da'Twan were fantastic. They were personable, professional, and answered any questions that we had. Bonus they were great with our animals. They had to adjust their initial plan because the new unit was a little larger than the Attic access they made the opening a little larger and dismantled the unit. You would never know that this happened. They tested the units thoroughly before leaving and found an issue. After troubleshooting they could reproduce the issue but not the cause. This was at the end of the second day of installation. Carl said that there wasn't anything to worry about the issue was when the emergency heat was tested and that we could use the AC. Carl said they would get a technician out as soon as possible. Norfolk Air sent Justin out the next morning. He was diligent in troubleshooting the cause of the issue and had it fixed and tested very quickly. I will definitely call Norfolk Air in the future and I highly recommend them.
Deborah Williams
19:33 26 Aug 24
The plumbing tech Jakob did an excellent job repairing the leak in our crawl space. Friendly and informative with us every step of the way. Very professional. I felt we were in good hands with Norfolk Air and Jakob.
Derick Collier
11:08 24 Aug 24
Came early, worked diligently, very friendly and informative. Clean and precise work done. Gave professional suggestions for future projects. I do recommend this company. Great pricing as well.
christine grady
15:13 23 Aug 24
Norfolk Air Heating Cooling Plumbing has been amazing as I have moved to Norfolk the past few weeks! Today Darrion came and replaced my garbage disposal…. he was very professional yet friendly and very efficient….I am very pleased to have a company I can count on!
D Hurley
12:27 23 Aug 24
Great service, prompt, excellent communication, very professional. Got the repair done quickly
Matthew Zito
20:38 19 Aug 24
Thank you Damien ! Have been fantastic members since we purchased the home (about 4 years) .. Diagnosed the problem and fixed it with skill and ease .. Honest fair pricing for labor and parts ..Great dispatcher Kathy .. Thanks again Norfolk Air Heating, Cooling, Plumbing & Electrical for keeping us cool in the hot months and warm in the cool ones !
Olivia Ayer
18:13 19 Aug 24
We had a great experience with Kyle and William today. They were timely, friendly, honest, and knew exactly what the plumbing issue was right away. Thank you both!
Kalen Hammann
13:08 18 Aug 24
Our toilet would not flush. Jerome and Jesse Came out right away and were completely professional – friendly, informative, told us why using an auger wouldn’t work because the clean out was already under high-pressure so there was a clog down the line, and offered a couple of solutions with Clear estimates but no pressure whatever to buy right then. Immediately after they left, we received emails detailing their suggestions and what the cost would be. A day later, when my wife and I decided to go ahead with having a hydro jet blast the clock Free, Darrion and Jesse came out, worked for about a half an hour, and told us they had found seven clogs caused by wet wipes, put down the commode by our Tenants even though we had told them not to. They had reached a Clog they could not get through, suggesting we probably would need to call the City to come out and see if the clog could be cleared from the street side. Then just before cleaning up, they tried again – and success! They Cleared the final clog! After they left, we got an After they left, we got an email with pictures they had taken. Once again we were completely delighted by their professionalism and their determination to help us. Our suggestion? If you’ve got a Plumbing job that has to be done right, hire these guys!
Miranda Gehris
12:05 18 Aug 24
Kyle was professional and prompt. My bathroom has never had every fixture run so well or quietly. In two hours, he fixed all the problems I'd been having for a year and a half.
Hudy Griffin
01:34 18 Aug 24
8/16/24 visit. Justin stopped by on time to replace a part on our air handler. He was in and out in about 20 minutes. AC is great so far. Thanks again for the good service.Once again, we were sent a very good tech to service our system. He was courteous, timely, and offered advice. Very happy with his effort.
Robert Bruce Chisholm
16:47 15 Aug 24
Damien came to fix a no cool air. Meticulous, thorough and very personable. Got it diagnosed, offered 3 options and replaced burnt wire. Thank you!
John Koivisto
01:17 15 Aug 24
I have a geothermal heating and cooling system and recently had Norfolk Air, Heating, Cooling, Plumbing & Electrical address a problem I had with my system plumbing. The crew arrived on time as scheduled, quickly and accurately diagnosed the problem and arranged for repairs. Repairs were done efficiently and effectively and with in the cost quoted. As both my wife and I work, timeliness and accuracy of estimates are both very important to us. Norfolk Air consistently comes through for us! Keep up the great work!
Samuel Pauley
16:14 14 Aug 24
Former blue ribbon customer. AVOID THESE SCAMMERS! I have had a few interactions with Norfolk Heating and Air, they have never actually fixed my issues, they have broken my equipment, and have left my system in danger of burning my house down. I’ve given this company over a thousand dollars and not once have they actually fixed my issue, not once have my home systems been better. They broke my grinder pump, claimed they “cleaned” my AC (literally still filthy, pictures below) and failed to recognize a failing capacitor that started arcing and sparking almost causing an electrical fire in my home. When I called they offered excuses for their poor workmanship, when I inquired how much it would be to replace the $10 capacitor I was quoted at $280 something dollars. I expected maybe $50-75 for a $10 part with a 30 min job. This company is taking advantage of peoples ignorance, breaking their equipment and price gouging simple fixes. I will not be returning as a customer and can not recommend them to anyone. I almost never write reviews, but I was so appalled at their service and know they have so many positive reviews that I felt compelled to say something.
Hongjoon Occupational Therapy
23:39 13 Aug 24
Cassidy and the Norfolk air heating team have been providing great service to our family as newly purchased property had been kept up poorly.Cassidy was able to perform his duty with patience and professionalism in timely manner
Carley Whitehorse
13:23 13 Aug 24
Damien was an absolute wonderful technician. He was knowledgeable, willing to walk me through everything and was expeditious. He was a pleasure and my unit works again!
Mercy Guzman
11:34 13 Aug 24
Great service! Straight forward and has honest opinion to deal with my ac unit problem.
Jerry Baker
22:45 12 Aug 24
Cameron Knowles did a great job with the maintenance of the HVAC and AC unit in a professional matter.
MARK SNELL
17:21 12 Aug 24
Our geothermal HVAC has not been working. Valve needed to get things in order. Thankful to have them as our allies in keeping our heating and cooling needs in good working order.
Brett Cook
17:21 12 Aug 24
Always responsive and great service. Damien was pleasant and friendly to work with. He did a thorough job and explained it well.
Susan Byrd
16:43 12 Aug 24
Jerome and Rick came to the rescue today. They replaced a cracked pipe and then the washer still would not drain. They found the clog and took care of that too!! Thank guys for such a quick response and solution to the problem. Will be using Norfolk Air and Plumbing again.
John McNally
16:13 12 Aug 24
Best heating company I have used in fifty years. They impressed me so much with their timeliness, communications, and responsiveness that I signed a long term service policy with them. Absolutely two knotch
Linny Hodges
13:16 11 Aug 24
Justin did an excellent job and was very professional. I would recommend him and definetly would request his services again.
Tom Pearson
12:06 11 Aug 24
Excellent service! The team did a great job from sales to service. Highly recommend!
John Jones
18:48 09 Aug 24
Kyle serviced my tankless water heater today & flushed it out to get the system running. He was professional, personable & helpful.
William Church
00:52 08 Aug 24
Jerome and Amando came in and did an excellent job under tight conditions. They were right on on their time estimate and did a great job cleaning up upon completion.
Mr Riggs
11:25 06 Aug 24
What do I like about this business? Apart from Justin (the technician), NOTHING! I had an issue with a Mitsubishi min-split issue ... I asked for a specialist and they sent someone who had NO IDEA ... told me that whole house mini-splits in this are is not a good idea and without an actual error code, nothing they could do ... 2 weeks until I finally got someone who knew what they were doing (Justin ... who I asked for to begin with) ... charge me $209.00 for the 2 who knew nothing. So, Justin comes out ... finds that the issue is a bad sensor ... (please note, 1 bad sensor). Took them 2 weeks to get the new sensor in ... meanwhile, I have little to no AC in my bedroom ... when I call and ask for status, they tell me it has been ordered ... nothing more ... so, 2 weeks later, part is in ... instead of replacing the ONE bad sensor, they replace all 3 ... why? well, my best guess is so they could charge more money ... I would call that a bit unethical. Now, unit still not working properly so I call to have Justin come back out ... guess what? Another $89.00 service charge even though it is the same problem. Is this the company you want to deal with? Not me ... not anymore. Like they say, 'BUYER BEWARE".
Ross Newcome
23:12 05 Aug 24
CAUTION! THEY TRIED TO SCAM US!!!Do NOT trust Kyle Ritchey!-----------------------------------------------------Kyle Ritchey and the other technician that came out today seemed very professional. They had squeezed us in and showed up fairly quicklyKyle immediately, without hardly looking at it, told us the water heater had the wrong style vent, and that was causing our issue. Our options were to run a new PVC vent line and involve a roofing company to seal it up, or the more economical option, replace the water heater with a new one for $3000+We felt funny about it, did some more research, and scheduled Roto-Rooter out for a second option.Kyle told us it was a Power Vent water heater that needed replaced with a regular one. It literally says Natural Draft directly on the label.Preston from Roto-Rooter came by and checked everything out. He said it looked like new, everything was up to code, and there was absolutely no reason to replace the water heater. He told us to go to a plumbing supply store in the morning with the vapor sensor that had likely failed, and they would sell us the correct part.If you ever need help with a gas water heater in Hampton Roads, ask for Preston at Roto-Rooter. He saved us over $3000 today for a simple $30 fix.Do not do business with Norfolk Air Heating, Cooling, Plumbing & Electrical.
Gregory Goodman
23:08 05 Aug 24
We are very happy with the service we received from Norfolk air.Michael, who serviced our HVAC unit today was right on time, very professional, very personable, Took the time to answer all questions that I had and made suggestions on how to improve our equipments performance.
Dale Wittler
15:52 04 Aug 24
Matt did a great job. He was professional and answered questions I had regarding the product he was installing.
Mianu Kanazawa
22:38 02 Aug 24
Barry was the best we could ask for. He identified our problems, fixed and communicated very well throughout the whole process. We will have him again for any electrical services we may have in the future.
Tom Reitmeyer
18:12 01 Aug 24
Jerome Ziegler was a total professional. Thorough in every detail. It was a pleasure to watch him work.
Andre Welch
12:05 01 Aug 24
Came out to the house the techs were very professional and explained everything. I would highly recommend them for all of your Heating and Cooling needs. Outstanding service!!!!
steven crist
21:32 31 Jul 24
I have used Norfolk Air Heating and cooling in the past, and they have provided excellent service. On 07 Jan 2018 I had a clogged sink, that I was not able to clear. I contacted them and set a schedule for Wednesday. The technician "Henry" arrived on time (actually early). He was able to clear the clog as well as provide me an estimate for future repairs.2022 September I have again used Norfolk Air, Cassidy was awesome prompt and professional.AUG 2023, I needed a full system replacement. Norfolk air heating and cooling was super quick. (Next day) arrived at 0800, and everything is running smooth. The front office staff are wonderful, and go me great financing for an unexpected cost.July 2024. System maintenance again excellent service.
Brian Pearce
18:03 31 Jul 24
Very pleased with the service and quick response that I received from Norfolk Air Heating Cooling Plumbing and Electric. I needed my sanitary sewer line, that runs from the house to the street, cleared of some tree roots that were partially blocking the pipe. Kyle cleared and scoped the line for a reasonable price. He also gave me a couple options, with estimates, to prevent it from happening again. I will definitely use Norfolk Air Heating Cooling Plumbing and Electric for my future plumbing needs.
Michael Buell
14:46 31 Jul 24
Very happy with the service, they were very nice, explained the service contract and provided recommendation's for repair. They were on time and professional, would highly recommend these guys!
Diane Bailey
20:14 30 Jul 24
Knowledgeable technician. Polite and answered all my questions. And possible solutions to the problem
Natalie Joseph
19:03 28 Jul 24
Kyle is super fast and professional! His team works hard and goes above and beyond! They arrived on time and used their expertise and knowledge to guide me in the right direction and make sure I was comfortable with such a big job. I would do nothing but recommend him to anyone! He’s been in the plumbing business for 10 years and it shows!
Lauren McMullin
18:35 27 Jul 24
I had an excellent experience with Kyle and William! They were incredibly friendly and fast, providing top-notch service even though it was the weekend. They came out promptly and fixed my leak with great efficiency. Their professionalism and positive attitude made a stressful situation much easier to handle. I highly recommend their services!
Aurora Olmstead
01:24 27 Jul 24
We had Jose out to assess the outlet in the kitchen that popped our circuit. He was prompt when arriving and he was knowledgeable with telling me what the issue was.The only problem I had was that only the service call fee was disclosed to me over the phone when I scheduled the appointment and when he got here, I was informed that just for him to diagnose the issue it was an additional $182 fee and to replace the outlet, another $226. I’m sorry but $497 to replace one outlet is outrageous.We decided not to have the outlet replaced but still ended up with a service call bill that was just under $300, and he wasn’t even here an hour. I feel that we were absolutely taken advantage of.I will credit the company as they do offer a military discount, but it was still ended up being an expensive service call. I hope that going forward, Norfolk Air Heating, Cooling, Plumbing and Electrical decides to disclose ALL fees when appointments are scheduled.
Daniel Ambrose
19:51 26 Jul 24
A little on the pricey side but you definitely get what you pay for. Very professional and highly-detailed service.
Abigail Schmidt
19:06 26 Jul 24
I recently had members of their plumbing and electrical team come give estimates, and perform work for me. Jerome and Jamar were very kind and helpful looking at the issues I had, giving an estimate, and helping replace my bathroom faucet and tub spout and giving me peace of mind about no leaks.Jose assisted with fixing some wiring connection/control mishaps we had with some light switches, and also did a wonderful job. I’m so thankful to this team that came out and helped us so professionally and expediently. Thank you, Norfolk Air and everything else!!
Ruth Schneegas
17:26 26 Jul 24
Mr. Damien Arnold's a wonderful technician, very professional and knowledgeable. Would definitely recommend to other customers!
Steve
16:36 25 Jul 24
Damien has serviced the AC side of our system twice now and we could not be more satisfied with his professionalism and technical expertise. He takes pictures of all the work he performs and runs through them with you, which is particularly appreciated for work he does in the attic. He also describes in advance any work he is proposing to do in terms I can understand. I’ve had excellent experience with Norfolk Air and Damien.
Johnny
14:32 24 Jul 24
Like that the workers were confident, highly skilled and dedicated to doing a good job at my home.
M Hunsaker
17:26 23 Jul 24
They were able to do a service call next day with no prior account and the tech was knowledgeable and thourough. Great experience, highly recommend.
Annmarie Gunter
12:19 21 Jul 24
We had a sewage backup in our home and needed weekend, emergency service. Norfolk Air, Heating, Cooling, Plumbing and Electric initially said they would have a service person out within a four hour window. Much to our surprise, within 30 minutes, we received a text from our tech, Ricky Hale, that he was on his way. Ricky arrived, explained his process in great detail, answered questions and worked tirelessly to ensure that what turned out to be a most difficult job got completed. He battled for hours with crazy stubborn roots stuck in our terracotta pipes and never once complained or threw in the towel. I am so impressed with this hardworking, articulate young man. Just as I was beginning to question the work ethic of today’s younger generation. Kudos to him and his company! Highly recommend!
Yohanna Lozano
22:58 19 Jul 24
First time I use Norfolk Air Heating and Cooling to service my AC unit. I was very please with Justin's work. He figured out quickly the issue and he took care of it. He was very efficient and timely. I highly recommend this company for your AC needs!
Terry Donnelly
13:25 19 Jul 24
Justine Malone was a great tech! He explained everything in detail and was very patient dealing with my tense and angry attitude after being without AC during a heat wave for 3 weeks. I recommend him and this company for their prompt and professional service.
Sharon McMichael
12:06 19 Jul 24
Matt was professional and quickly diagnosed and solved my A/C problem. Thanks, Norfolk Air for a quick response on a hot day!
Margaret Fitzgerald
12:41 18 Jul 24
Darrion arrived quickly to check an ailing toilet. He researched options for us and provided quick estimates. He was able to get the toilet back to a good enough working condition to give us time to make the next decision. Always reliable and friendly technicians at Norfolk Air!
Joanne
19:26 16 Jul 24
Actually dialed Norfolk Air by mistake. Thought I was calling another company that was recommended to me. However, I’m glad I decided to give Norfolk Air a try. So far, I am very pleased with their work. I am still in the beginning stages of getting my HVAC, plumbing and electrical system evaluated. The technician, Troy Collins, that serviced my HVAC was a 10 on a scale of 1 to 5. Off the scale great. I highly recommend Norfolk Air. ⭐️⭐️⭐️⭐️⭐️
Elizabeth Herrell
15:23 16 Jul 24
I came home on a Sunday afternoon from being out of town and my house was registering 87 degrees. I called Norfolk Air and they were able to get a technician out to me within just a few hours. Their prices were reasonable and Shaun was knowledgeable and friendly. He quickly diagnosed the problem and fixed it. He also recognized an issue from a previous fix that another well known company failed to complete. I will use Norfolk Air for all future HVAC issues.
Dianne Turner
12:06 15 Jul 24
Gordon Wile did a great job. He came for an after hour repair. Professional and thorough!
Martell Cuffee
12:16 12 Jul 24
They came out at 12:30am midnight to fix my AC unit. Gordon the technician was awesome! He was professional and kept me updated on every step. Even for coming out in the middle of the night there was no additional charge. I will be definitely calling them back if I have any issues. I definitely recommend them over any company.
Stephanie Bechthold
12:02 11 Jul 24
Jerome was very thorough and able to answer and diagnose my problem. Very professional
Seth Harris
15:22 10 Jul 24
Entire experience was easy and quick- from scheduling appointment, diagnosis, and repair. The technician, Barry, explained the issues and process for correction. Would recommend.
robert podnar
10:56 10 Jul 24
Very unsatisfied with Brandon's crew.Never really got a receipt but feel $2500 is way too much.My receipt said quantity 1.0 but no prices,so no break down on water heater,parts,nothing.It all had quantity 1.0 and no $ amount.The only $ amount was the total.Who does this people?Quote for dishwasher install was $500 Loews was around $250.Never using this place and will not recommend to my railroad friends
