Had the agreement clean and check. Excellent service! Young man Tyre came and was very cordial and was also training another young man. Always fantastic customer service and very professional. Excellent company in my book. Excellent!! Have been serviced by them for the last 8-10 years and I have always been immensely satisfied. Have always referred to family and friends.
Had to replace a toilet and Henry and Travis were sent out within three hours of my request for service. Henry and Travis did an excellent job of removing the old toilet and installing the new one. They cleaned up nicely and were friendly. The lady who took my call also was friendly. This is an excellent company I use for plumbing, electrical, gas, heating and air conditioning.
Great service from Kelvin today! Have had issues with my toilet for about a year. YouTube University was no longer useful. Lol! Prompt, same day service! Professional and answered general questions I had about plumbing. Will definitely use this company for any future needs! (3 months ago)Updated review (January 2018)My water heater tank busted and Norfolk Air and Heating was there to save the day when none of the contractors offered by my home warranty company were available. Mr Chuck came out when it started snowing to figure out the problem. My home warranty company ordered the new water heater and Mr Henry and Mr Cody installed it. The pan wouldn’t fit (older home) so they called and got me a very reasonably priced custom pan on order. Since there is damage to my floor, the team agreed to schedule with me and my floor contractor to come install the pan. Professional team and answered all my questions.In both instances with Norfolk Air and Heating I’ve felt that I’m getting honest, credible service! This is my go-to company from now on. Thanks so much!Updated review March 2018:Once again professional and phenomenal service from Norfolk Air!! Pan installed - Navy life! 😁 Mr Henry was back! Answered all my questions! I am always pleased with the service from this company! Thank you!!
I’m just getting around to posting although my first experience was sometime last year, but when I get good results I have to let folks know. I only had someone come out to assess my HVAC to make sure it was running properly, but the guy who came out was so nice and informative giving me tips on how to maximize the life of my unit and all!! I can’t remember his name but he was AWESOME!!! He’s African-American and was VERY informative. I plan on using you guys in the future for all my HVAC needs and hopefully your next technician will be as awesome as he was.
Hello, looking for a great heating and AC company.I recommend Norfolk Air Heating & AC. I contacted their office for a service call; the receptionist took my information and the service technician came out the next day and worked very hard to get my 24-year-old unit to stay lit (gas unit), in which he accomplished. As he continued to check for proper operation he discover the unit is not exchanging heat well and the heat exchanger is rusted and clogged. We determined that there was no salvaging this worn out unit. The Service Tech contacted an Estimator. The Estimator was out the next day, gave me written quotes for 3 levels of heating and AC. I choose what I wanted, scheduled for the Install Technicians to come out, they arrived early scope out the job, covered all the floors that they would be working over. Excellent work, I’m happy with the professionalism of all the folks I had the pleasure of talking to, or meeting. Highly recommend Norfolk Air Heating & AC for you HVAC services. Benson Snowden
When we noticed our furnace upstairs was not working, I immediately called Norfolk air heating, cooling, plumbing, & electrical. First, as a safety precaution, the company actually e-mails a picture of the technician that will be coming to your home to complete the work. This made my wife feel very at ease as I was at work. He completed the work and was very respectful of her time. Highly recommend this company.
Over all - Very Good - Furnace wouldn't come on, called early A.M. First appointment was noon. Tech. 'Mancini' called and came 2 hours early He quickly analyzed and resolved problem in a minimum of time. He was very knowledgeable and personable and answered all my questions. They have a 5% senior and military discount that is helpful. ... The only negative - why not 5 Stars. At the call, they identified they an $89 service fee & unfortunately; none of which applies to any repair.
Just want to send a big thank you to Drew and Wes for there emergency services last night to get my heat back running! Knowing my father is elderly they were there in reasonable time and had me up and running when no other company would even call me back. Thank you so much! I know where I will be taking my business to from now on. Great job guys!!!!