Reviews Archive - Norfolk Air Heating and Cooling

Awesome Professional Install Job

ciniva — Tue, 07 Feb 2017 14:52:03 +0000

Bobby, Thank you so much for setting up the awesome professional install job that Drew and Dash did with our new Amer Std Act Heat units. We look to doing maintenance (preventive) with you in the future, but hopefully not too soon. We are enjoying it. Great work guys! May God richly bless you. —... Read more »

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A Tremendous Help to Me

ciniva — Tue, 07 Feb 2017 14:51:22 +0000

I wanted to take a little time to write to you about one of your servicemen who has been a tremendous help to me recently and over the past 3 or 4 years. Brian Nelson was referred to me when I was having problems with my heat pump and AC unit in my townhouse, and over time I have called on Brian when things “were amiss,” and he, without fail, would fit me in, usually and the end of an already busy day. Brian has often come to the rescue, acting as a consummate professional. He knows his business, and takes extra time to educate the homeowner about his/her system, which I value greatly. His customer service skills, courtesy, and character are above reproach, truly. I have referred him to my neighbors, and all say the same. ”

— Kathy, Chesapeake

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They Are So Prompt and Professional

ciniva — Tue, 07 Feb 2017 14:50:38 +0000

The Norfolk Air Heating and Cooling Company is wonderful, they are so prompt and professional. It was raining, and the workman used an umbrella and fixed our unit. Amazing! You don’t usually get such customer service. Keep recommending them to others.

— Connie Harris, Virginia Beach

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The Professional and Prompt Service Was Refreshing

ciniva — Tue, 07 Feb 2017 14:49:29 +0000

I just wanted to drop you all a line and tell you how much I appreciate willingness to help my daughter with her A/C when the warranty company was dragging their heels. The professional and prompt service was refreshing after the cold shoulder we were getting from everyone else. Thank to you – they finally... Read more »

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Just Wanted to Thank You and Your Employees

ciniva — Tue, 07 Feb 2017 14:48:57 +0000

Dear Bobby, Just wanted to thank you and your employees for the fast work in replacing my poor old AC! I especially want to tell you how impressed I was with Mike and Josh, who worked long, hot, and wet hours with such pleasant attitudes! They are such polite, knowledgeable, and considerate young men. Please... Read more »

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Drew Lucas Did an Excellent and Thorough Job

ciniva — Tue, 07 Feb 2017 14:48:30 +0000

Dear Norfolk Air Principals,

Drew Lucas did an excellent and thorough job, as usual, on my heating air system. He is a professional and conducts himself accordingly.

Respectfully.
— Andrew Johnson ,Norfolk

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He Was Very Professional

ciniva — Tue, 07 Feb 2017 14:46:47 +0000

Mr. Wade Myers did an excellent service work-up at my house. He was very professional and paid attention to detail.

Respectfully,

— Andrew Johnson, Norfolk

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You Came Over Quickly

ciniva — Tue, 07 Feb 2017 14:43:19 +0000

“After we called you came over quickly, treated us with respect, and gave a very fair estimate without any “technical” terms. Your team came over the next day, when you said they would, and worked most of that day. The following day, finishing touches were put on and the system was turned over to us. I am known to be picky so I notice the quality of workmanship. After looking at the unit, piping, sheet metal work and slab I have to say it is the most professional job I have ever seen. Thanks to you and your team for an excellent customer experience! We will definitely recommend Norfolk Air Heating, Cooling & Plumbing to others and use you again!” — Robert, Norfolk

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Quick and Competent Service

ciniva — Sat, 07 Jan 2017 14:52:25 +0000

Quick and competent service!

— Carol Postlewait (Chesapeake)

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The Results Produced by Your Company Are Quite Satisfactory

ciniva — Fri, 16 Dec 2016 20:33:08 +0000

“The results produced by your company are quite satisfactory and have brought the positive changes you described on the upper floor. I appreciate your focus on customer service and the swiftness with which you responded to my initial emergency call. I also appreciate the manner in which your work crews completed each portion of the job. Each of the men who comprised the crew was polite, well-mannered, and appeared completely competent in their work. I am especially grateful for Bobby’s personal reassurance during the project. This customer service focus appears to be a hallmark of your business style and is admirable. Thank you for your responsiveness, competent work, and excellent service.” — Nancy, Norfolk

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