Dear Norfolk Air Principals,
Drew Lucas did an excellent and thorough job, as usual, on my heating air system. He is a professional and conducts himself accordingly.
Respectfully.
— Andrew Johnson ,Norfolk
Drew Lucas Did an Excellent and Thorough Job
Google Rating
4.8
Based on 1223 reviews
Norfolk Air Heating, Cooling, Plumbing & Electrical
4.8
Allief15
01:48 19 Jul 23
Steven and Mike were awesome installing our new HVAC system!! They worked so hard to get everything done for us & they were here early morning to late at night. We can’t thank them enough for all their hard work! Rick, Cassidy, Amanda and the rest of the team were great to work with and they constantly kept us in the loop with text updates which was really nice. Would definitely recommend this company if you have any issues with your HVAC!
Alex Fabrizio
16:13 18 Jul 23
I had the subscription service but recently cancelled it. Pros: quick response times especially when I had issues with my system, and for the most part professional service. Cons: I felt taken advantage of when I had to pay over $500 for only 2.5 pounds of 410a refrigerant and was still charged a service fee even though I paid a monthly subscription. That still did not fix the issue but I have no interest in continually paying these high prices plus service fees when I have consulted other HVAC contractors who can do the work cheaper.
andrea gilbert
14:56 18 Jul 23
Mr Chuck was wonderful & helpful. So professional and knowledgeable. So nice too!
Jacob Powell
21:06 17 Jul 23
They're great. Always friendly technicians who know how to explain things to you.
Dianna Wassell
12:22 17 Jul 23
This crew worked over 11 hours on a scorching hot day to restore my air conditioning. They were polite and professional. They exceeded every expectation!
Geoff Moss
22:22 14 Jul 23
I've been using these guys fire the past three years and they are on time, courteous, and stay until the job is done.
Roger Bowie
22:14 14 Jul 23
Troy is an outstanding technician. Very professional and very knowledgeable in his job. Thank you!
David Shelton
21:39 13 Jul 23
The team had to adapt to unforeseen circumstances, but they got the job done and the problems fixed.
JC Morales
14:49 11 Jul 23
Tony is awesome. He called prior to coming, listened to what I was wanting/ needing, as discovered some safety concerns in which he provided honest opinions and clear explanations. Needless to say I have scheduled him to come back and handle the safety concerns. I am very pleased overall and am happy to be a new customer.
Alan Motes
12:17 11 Jul 23
My family has chosen Norfolk heating and air conditioning based on Gordon’s professionalism and customer concern. We’re signed up for the service plan, that’s how impressive the experience was with Norfolk heating and air.
Maria Chamberlin
22:44 10 Jul 23
Matt Smith came to check out air conditioner due to it not cooling as it usually does. He is professional and provided fantastic service on our equipment. He does such a great job that he is whom we request whenever service is needed. So thankful to Matt and Norfolk Air
Philip Smith
22:37 10 Jul 23
Carl and Melton installed a new AC system at my house. They were on time, very friendly, and worked diligently to get a working AC unit installed.
Cres Ty
22:12 10 Jul 23
Mr Malone made sure to keep me posted his where-abouts. He was honest and quite efficient. Overall, job well done Mr. Chuck Malone. Thanks
T Moneymaker
14:12 10 Jul 23
Technician came out, figured out what the issue was made the repair and recommended not to start the HVAC until the next day at 1200. The directions were followed and when the unit was started it still wasn’t working. I called them back and they sent a technician out that night. One wire came loose cause to unit not to work. Works great now. These things are always pricy but you get what you pay for.
Jennifer Sherman
22:41 09 Jul 23
Repairmen was courteous, responsive, provided answers to questions, meticulous, and neat in his work. Treated my home with respect and showed professionalism in his work. He cleaned our systems so they look like new.
Ludo Sad
22:35 08 Jul 23
replaced my entire unit, and even relocated my thermostat inside. great work, professional.I went a couple weeks without AC during the hottest weeks on record, because I dragged my feet. But, they got me right.
Damian Thomas
22:24 08 Jul 23
Daniel from Norfolk Air was so professional and polite. I had a few questions for him and he provided an answer quickly. Very down to Earth young man. Norfolk Air always provide quality service.
Mckenzie Arrington
18:05 08 Jul 23
They were at my home within two hours of calling, even a bit before the quoted time slot. Very professional and fair price.
Brandon F
17:10 07 Jul 23
Great service provided by Norfolk Air Heating, Cooling, Plumbing & Electrical!!I scheduled service about a week ago to have some preventative maintenance completed for my HVAC. My assigned technician, Aaron Middleton, arrived promptly at the scheduled time. He was very professional throughout his time here, and answered all of the questions I had. I am very confident that Aaron is keeping my system running in tip top shape!My experience has been overwhelmingly positive, from the initial call to the completion of the maintenance. I highly recommend for your HVAC needs...and they also electrical and plumbing to boot!
Donna Sawyer
22:44 05 Jul 23
Awesome tech, Cassidy, came out last week and gave an estimate. Returned this week and did a great install. Great companies hire great employees, keep it up Norfolk Air.
Natty's World
12:01 05 Jul 23
I am beyond satisfied with the service I received. Aaron was on time, professional and knowledgeable, he answered many questions for me and was pleasant to be around. Thank you for the good experience I’ll definitely be recommending this company to friends!
adam masters
17:36 03 Jul 23
The technician giving the estimate clearly explained the need for each item on the list and also worked with me to get the job within my budget. He showed up on time and was very professional during the entire visit.
Sheila Schwartz
21:42 29 Jun 23
I can not express how much I appreciate the attention and care I receive from Norfolk Air. After some maintenance visits over the past couple years, my 16 year old system just need to be replaced. How surprised I was when the office called later that afternoon and said they could install a new furnace and AC the next day! From the office staff, repair techs, and installation crew - you made what could have been a horribly hot July 4 holiday season, into a cool and comfy retreat. Professional, ethical, and kind - Norfolk Air has never let me down. Thank you for not just doing a job, but caring.
Betsy Carmon
14:42 29 Jun 23
I am always happy with the service. And great customer service.I would highly recommend!
Haidee Sanchez
16:50 28 Jun 23
Cassidy did such a fine job for us. Very professional & knowledgeable. He was happy & on time. Finally found a good company to service our a/c. Five Stars all the way!!! A+++++ Bobby has a good company.
Dave Burroughs
15:54 27 Jun 23
Fast! Courteous and professional. I appreciate that the technician had the knowledge, skills, and abilities to get our house cool again. Our family appreciates your services.
Tabatha Anger
12:33 26 Jun 23
Jakob, was fantastic!He was early, knowledgable and helpful. The new water heater was installed same day. Highly recommend Jakob and Norfolk Air Heating, Cooling, Plumbing & Electrical.
Marie Marzullo
04:26 26 Jun 23
They were life savers. Very thorough. We were without AC for 3 weeks. Finally it became an emergency. The tech they sent Gordon Wile was excellent. He had our AC up and running after 3 hours. My husband has many medical problems and he finally can rest tonight and be able to deal with tomorrow's 91 degree temps and high humidity. God sent and answer to prayer.
tyren mills
12:03 25 Jun 23
Due to severe flooding in the city of Norfolk, my plumbing was backed up in both of my bathrooms. I knew exactly who to call…Norfolk Air!!! I have used Norfolk Air for HVAC services for my home last summer and was extremely impressed with their positive customer service and knowledgeable professionals, so there was no doubt in my mind as of who to call to service my need. I called round 3:20pm in the afternoon and was greeted by a customer service representative to set my appointment for the same day! (My apologies for I forgot her name) By 3:30pm in the afternoon I received a phone call from their professional service member, Darrion Williams-Gibbs letting me know that he was in route to service my need. Mr.Gibbs arrived at my home in a timely manner with a bright smile and an eagerness to get my bathrooms restored to its proper function! Within several hours the problem was fixed!!! Please don’t get discouraged by this review for I do have an older home and it was backed up pretty bad. I truly thank God for Mr.Gibbs! He stayed on task with a smile on his face and completed the job without hesitation or signs of frustration. His knowledge of plumbing, problem solving, and professionalism is beyond any 5 star rating!!! Did I mention he also cleaned the bathrooms to their original state!!!!! There wasn’t a residue of any debris or dirt from outside left in my bathrooms. I cannot say this enough… My family and I truly thank God for Darrion Williams-Gibbs from Norfolk Air!!!! Thank you soooo much for taking the time read this review and continue to have a Blessed day!!!!
Ruth Arnold
12:24 24 Jun 23
They were fast and efficient getting the job done. Very pleasant to work with. I would recommend them anytime.
Jacob
15:02 23 Jun 23
Absolutely worth every dollar. Gordon was professional and extremely knowledgeable! He taught me about my HVAC and got everything running optimally. I use Norfolk Air for my own house and all my rentals and I couldn’t ask for a better company. Thanks Gordon!
James Cooper
10:53 22 Jun 23
Norfolk Air, Heating & Cooling is professional and responsive and takes great care of our system. The technician, Cassidy is knowledgeable and conscientious and always provides great service.
Aubrey Lombardi
15:59 20 Jun 23
Great experience. The technician was very thorough and explained everything so I understood. I've used this company for 6 years now and I'm never disappointed.
PAUL WIDISH
12:23 20 Jun 23
Greatly appreciate Troy's professional knowledge and INTEGRITY that comes from experience in my very thorough and conscientious system groom.Thanks Troy.
Erin Smith
23:22 17 Jun 23
Great service. Send a picture of the technician coming out. Great communication! We are very happy with the service!
Mary-Beth Fitton
23:05 16 Jun 23
Had Norfolk cooling and air come out because my ac was not working. Got an appointment the day I called and Troy came out and walked me threw what could be wrong, the tears he was running and how he planned to fix it. He was so helpful and professional!
Deborah Vallez
21:28 16 Jun 23
Trent and Trevor were wonderful. I am so glad Norfolk Air has such a fantastic team!
Sandy Kemner
18:53 14 Jun 23
Technician Aaron was great. He was prompt, courteous, interested in finding a solution to the problem and getting it repaired. Many thanks to him!!
Hilve Firek
13:39 14 Jun 23
We are always so pleased by the work done by the professionals at Norfolk Air and Heat! Matt, our a/c tech, is SUPER! We ask for him because he really knows his stuff.
Alice Hatfield
02:52 14 Jun 23
Technician was courteous and answered every questioned. They replaced the capacitor in outside unit and checked air temp in house within 45 minutes.
Fred Reynolds
17:05 13 Jun 23
Aaron was great, just as all of the People at Norfolk HEat and Air have been.
Betty Spivey
15:57 12 Jun 23
Jacob was very professional in his explaining of what he was doing. He had been to this condo complex before and new where the out side units are located. A real plus.
Laura Beth Lamb
14:25 12 Jun 23
Gordon Wile did an amazing job this morning seeing what was wrong with our thermostat and ac system
Tom Ferg.
23:17 08 Jun 23
Great job — very efficient and knowledgeable technician. Could not ask for better and more responsive service. Highly recommend Norfolk Air.
Karen Pelham
16:11 08 Jun 23
Matt was professional and informative, kept the work area clean after completing service. We value our relationship with Norfolk Air and their technicians.
Chad Lagana
10:16 08 Jun 23
These folks are always great. Most recently we had some electrical work done, and Tony Maresca is a cut above. We’ll never use another electrician if we can help it.
Liam Toland
19:05 07 Jun 23
Jacob was extremely helpful with resolving out a/c issues. I would highly recommend this Individual/companies services. Also, thanks for Drew Brees Jake👍😀
George Walker
00:53 03 Jun 23
Ac check was informative& very polite explaining all items..Would highly recommend this service.
Jose Colon
16:45 02 Jun 23
As always, great professionals and punctual!! Highly recommend their services.
Noemi Virola
15:31 02 Jun 23
My experience with Norfolk Air was amazing. Starting with appointment setting until payment after the job was done. Jacob was very Kind and respectful, he explained everything very simple so I could understand and answer all my questions. I recommend this company 100%
Darlene Cashmore
16:20 31 May 23
Great and timely service. Is our go to company for all our home services.
Mark Lauderbaugh
22:44 30 May 23
Team showed up exactly on time. Job was estimated to take 2 days for HVAC and mini split. Even with the extreme rain they pushed through it in a single day for both systems. Team was extremely knowledgeable and answered all questions.
Jimmy Orca
19:22 30 May 23
Courteous, on time, professional. Gordon was our tech for the afternoon, doing troubleshoot/diagnostics, even during inclement weather. Quickly noticed what the issue was, had a quote drafted quickly/electronically - repairs were accomplished within minutes. He monitored to make sure the repairs were effective and system was performing as intended, even gave a tip for the wear and tear item longevity. Only 4 stars due to the adage, you get what you pay for, quality and customer service comes at a price (but worth it).
Wade Irwin
21:44 27 May 23
The whole service visit was very professional. Gordon Wise was communicative,on time and very diligent in his work. I've always had excellent service from Norfolk Air Heating, Cooling, Plumbing and Electrical. We have been customers from when the business was just starting and have been really impressed with their service and professionalism through the years.
Elizabeth R.
23:54 26 May 23
The company called me to make sure they were providing their biannual service. Aaron and his coworker were amazing! They came on time, were professional, knowledgeable and very helpful! I ended up needing some things installed/repaired. He went back to the office on a late afternoon and got the equipment/installed it when he didn’t have to. Wonderful service! Glad to be a customer.
Michael Woodward
22:40 23 May 23
Rick responded promptly to my issue with my jacuzzi tub. He proved himself knowledgeable and efficient with his and my time. I’m so glad they’re in Norfolk. I’m done with warranty companies wasting my time and will stay with this company for all my needs.
Gordon T
03:26 22 May 23
Jake H came to our new condo and repaired the roof unit. He was super professional and efficient. He showed me pictures of everything he did (before and after) and made specific recommendaitons about how to make our system more safe. I look forward to having Jake and his colleagues visit our system in the future.
Matt Lyon
14:14 15 May 23
Jake did a great job of diagnosing my problem and fixing it quickly. Since he made the repair I have had no issues and everything is working perfectly.
Chuck Bohan
22:08 12 May 23
Daniel S. with Norfolk Air is a true professional. On time and helped adjust the schedule to compensate for a unforeseen issue I had. Daniel is a Navy Veteran and his service today shined through. I am definitely considering their services for now on.
Ditalian Tobler
21:26 10 May 23
Cassidy was a freaking champ from start to finish. Super professional and knowledgeable worker. Service in total took just about 1.5 hours for what I needed and that was fast, considering me and my toddler had been sweating at night for a week! I couldn’t recommend this company any more and certainly would consider Cassidy as top tier!
Elise Woodside
01:52 09 May 23
Jacob was phenomenal! Respectful of time as there were children at home, quick and professional. We won’t use anyone else!
Engar Coneys
17:06 04 May 23
Everything was professional from setting appointment to completion of job.
Nick Kelly
04:08 04 May 23
Rating: 5/5 stars!! Tony was amazing. He fixed my electrical problems in no time and for a fair price. Im going to be recommending this company to all my friends and family
