“The results produced by your company are quite satisfactory and have brought the positive changes you described on the upper floor. I appreciate your focus on customer service and the swiftness with which you responded to my initial emergency call. I also appreciate the manner in which your work crews completed each portion of the job. Each of the men who comprised the crew was polite, well-mannered, and appeared completely competent in their work. I am especially grateful for Bobby’s personal reassurance during the project. This customer service focus appears to be a hallmark of your business style and is admirable. Thank you for your responsiveness, competent work, and excellent service.” — Nancy, Norfolk