Steven and Mike were awesome installing our new HVAC system!! They worked so hard to get everything done for us & they were here early morning to late at night. We can’t thank them enough for all their hard work! Rick, Cassidy, Amanda and the rest of the team were great to work with and they constantly kept us in the loop with text updates which was really nice. Would definitely recommend this company if you have any issues with your HVAC!
I had the subscription service but recently cancelled it. Pros: quick response times especially when I had issues with my system, and for the most part professional service. Cons: I felt taken advantage of when I had to pay over $500 for only 2.5 pounds of 410a refrigerant and was still charged a service fee even though I paid a monthly subscription. That still did not fix the issue but I have no interest in continually paying these high prices plus service fees when I have consulted other HVAC contractors who can do the work cheaper.
Tony is awesome. He called prior to coming, listened to what I was wanting/ needing, as discovered some safety concerns in which he provided honest opinions and clear explanations. Needless to say I have scheduled him to come back and handle the safety concerns. I am very pleased overall and am happy to be a new customer.
My family has chosen Norfolk heating and air conditioning based on Gordon’s professionalism and customer concern. We’re signed up for the service plan, that’s how impressive the experience was with Norfolk heating and air.
Matt Smith came to check out air conditioner due to it not cooling as it usually does. He is professional and provided fantastic service on our equipment. He does such a great job that he is whom we request whenever service is needed. So thankful to Matt and Norfolk Air
Technician came out, figured out what the issue was made the repair and recommended not to start the HVAC until the next day at 1200. The directions were followed and when the unit was started it still wasn’t working. I called them back and they sent a technician out that night. One wire came loose cause to unit not to work. Works great now. These things are always pricy but you get what you pay for.
Repairmen was courteous, responsive, provided answers to questions, meticulous, and neat in his work. Treated my home with respect and showed professionalism in his work. He cleaned our systems so they look like new.
replaced my entire unit, and even relocated my thermostat inside. great work, professional.I went a couple weeks without AC during the hottest weeks on record, because I dragged my feet. But, they got me right.
Great service provided by Norfolk Air Heating, Cooling, Plumbing & Electrical!!I scheduled service about a week ago to have some preventative maintenance completed for my HVAC. My assigned technician, Aaron Middleton, arrived promptly at the scheduled time. He was very professional throughout his time here, and answered all of the questions I had. I am very confident that Aaron is keeping my system running in tip top shape!My experience has been overwhelmingly positive, from the initial call to the completion of the maintenance. I highly recommend for your HVAC needs...and they also electrical and plumbing to boot!
I am beyond satisfied with the service I received. Aaron was on time, professional and knowledgeable, he answered many questions for me and was pleasant to be around. Thank you for the good experience I’ll definitely be recommending this company to friends!
The technician giving the estimate clearly explained the need for each item on the list and also worked with me to get the job within my budget. He showed up on time and was very professional during the entire visit.
I can not express how much I appreciate the attention and care I receive from Norfolk Air. After some maintenance visits over the past couple years, my 16 year old system just need to be replaced. How surprised I was when the office called later that afternoon and said they could install a new furnace and AC the next day! From the office staff, repair techs, and installation crew - you made what could have been a horribly hot July 4 holiday season, into a cool and comfy retreat. Professional, ethical, and kind - Norfolk Air has never let me down. Thank you for not just doing a job, but caring.
Cassidy did such a fine job for us. Very professional & knowledgeable. He was happy & on time. Finally found a good company to service our a/c. Five Stars all the way!!! A+++++ Bobby has a good company.
They were life savers. Very thorough. We were without AC for 3 weeks. Finally it became an emergency. The tech they sent Gordon Wile was excellent. He had our AC up and running after 3 hours. My husband has many medical problems and he finally can rest tonight and be able to deal with tomorrow's 91 degree temps and high humidity. God sent and answer to prayer.
Due to severe flooding in the city of Norfolk, my plumbing was backed up in both of my bathrooms. I knew exactly who to call…Norfolk Air!!! I have used Norfolk Air for HVAC services for my home last summer and was extremely impressed with their positive customer service and knowledgeable professionals, so there was no doubt in my mind as of who to call to service my need. I called round 3:20pm in the afternoon and was greeted by a customer service representative to set my appointment for the same day! (My apologies for I forgot her name) By 3:30pm in the afternoon I received a phone call from their professional service member, Darrion Williams-Gibbs letting me know that he was in route to service my need. Mr.Gibbs arrived at my home in a timely manner with a bright smile and an eagerness to get my bathrooms restored to its proper function! Within several hours the problem was fixed!!! Please don’t get discouraged by this review for I do have an older home and it was backed up pretty bad. I truly thank God for Mr.Gibbs! He stayed on task with a smile on his face and completed the job without hesitation or signs of frustration. His knowledge of plumbing, problem solving, and professionalism is beyond any 5 star rating!!! Did I mention he also cleaned the bathrooms to their original state!!!!! There wasn’t a residue of any debris or dirt from outside left in my bathrooms. I cannot say this enough… My family and I truly thank God for Darrion Williams-Gibbs from Norfolk Air!!!! Thank you soooo much for taking the time read this review and continue to have a Blessed day!!!!
Absolutely worth every dollar. Gordon was professional and extremely knowledgeable! He taught me about my HVAC and got everything running optimally. I use Norfolk Air for my own house and all my rentals and I couldn’t ask for a better company. Thanks Gordon!
Had Norfolk cooling and air come out because my ac was not working. Got an appointment the day I called and Troy came out and walked me threw what could be wrong, the tears he was running and how he planned to fix it. He was so helpful and professional!
My experience with Norfolk Air was amazing. Starting with appointment setting until payment after the job was done. Jacob was very Kind and respectful, he explained everything very simple so I could understand and answer all my questions. I recommend this company 100%
Team showed up exactly on time. Job was estimated to take 2 days for HVAC and mini split. Even with the extreme rain they pushed through it in a single day for both systems. Team was extremely knowledgeable and answered all questions.
Courteous, on time, professional. Gordon was our tech for the afternoon, doing troubleshoot/diagnostics, even during inclement weather. Quickly noticed what the issue was, had a quote drafted quickly/electronically - repairs were accomplished within minutes. He monitored to make sure the repairs were effective and system was performing as intended, even gave a tip for the wear and tear item longevity. Only 4 stars due to the adage, you get what you pay for, quality and customer service comes at a price (but worth it).
The whole service visit was very professional. Gordon Wise was communicative,on time and very diligent in his work. I've always had excellent service from Norfolk Air Heating, Cooling, Plumbing and Electrical. We have been customers from when the business was just starting and have been really impressed with their service and professionalism through the years.
The company called me to make sure they were providing their biannual service. Aaron and his coworker were amazing! They came on time, were professional, knowledgeable and very helpful! I ended up needing some things installed/repaired. He went back to the office on a late afternoon and got the equipment/installed it when he didn’t have to. Wonderful service! Glad to be a customer.
Rick responded promptly to my issue with my jacuzzi tub. He proved himself knowledgeable and efficient with his and my time. I’m so glad they’re in Norfolk. I’m done with warranty companies wasting my time and will stay with this company for all my needs.
Jake H came to our new condo and repaired the roof unit. He was super professional and efficient. He showed me pictures of everything he did (before and after) and made specific recommendaitons about how to make our system more safe. I look forward to having Jake and his colleagues visit our system in the future.
Daniel S. with Norfolk Air is a true professional. On time and helped adjust the schedule to compensate for a unforeseen issue I had. Daniel is a Navy Veteran and his service today shined through. I am definitely considering their services for now on.
Cassidy was a freaking champ from start to finish. Super professional and knowledgeable worker. Service in total took just about 1.5 hours for what I needed and that was fast, considering me and my toddler had been sweating at night for a week! I couldn’t recommend this company any more and certainly would consider Cassidy as top tier!