Reviews

We Would Like to Take This Opportunity to Thank You

December 16, 2016

We would like to take this opportunity to thank you for generously donating your time to repair our air conditioning unit. ACCESS would not exist without the support of our community. It is a priority for us to acknowledge those who are supporting our efforts. — Stacie, Norfolk

Google Rating

4.8

Based on 1218 reviews

Norfolk Air Heating, Cooling, Plumbing & Electrical

4.8

JC Morales

14:49 11 Jul 23

Tony is awesome. He called prior to coming, listened to what I was wanting/ needing, as discovered some safety concerns in which he provided honest opinions and clear explanations. Needless to say I have scheduled him to come back and handle the safety concerns. I am very pleased overall and am happy to be a new customer.

Alan Motes

12:17 11 Jul 23

My family has chosen Norfolk heating and air conditioning based on Gordon’s professionalism and customer concern. We’re signed up for the service plan, that’s how impressive the experience was with Norfolk heating and air.

Cheryl Worrell

11:50 11 Jul 23

Maria Chamberlin

22:44 10 Jul 23

Matt Smith came to check out air conditioner due to it not cooling as it usually does. He is professional and provided fantastic service on our equipment. He does such a great job that he is whom we request whenever service is needed. So thankful to Matt and Norfolk Air

Philip Smith

22:37 10 Jul 23

Carl and Melton installed a new AC system at my house. They were on time, very friendly, and worked diligently to get a working AC unit installed.

Cres Ty

22:12 10 Jul 23

Mr Malone made sure to keep me posted his where-abouts. He was honest and quite efficient. Overall, job well done Mr. Chuck Malone. Thanks

T Moneymaker

14:12 10 Jul 23

Technician came out, figured out what the issue was made the repair and recommended not to start the HVAC until the next day at 1200. The directions were followed and when the unit was started it still wasn’t working. I called them back and they sent a technician out that night. One wire came loose cause to unit not to work. Works great now. These things are always pricy but you get what you pay for.

Jennifer Sherman

22:41 09 Jul 23

Repairmen was courteous, responsive, provided answers to questions, meticulous, and neat in his work. Treated my home with respect and showed professionalism in his work. He cleaned our systems so they look like new.

Ludo Sad

22:35 08 Jul 23

replaced my entire unit, and even relocated my thermostat inside. great work, professional.I went a couple weeks without AC during the hottest weeks on record, because I dragged my feet. But, they got me right.

Damian Thomas

22:24 08 Jul 23

Daniel from Norfolk Air was so professional and polite. I had a few questions for him and he provided an answer quickly. Very down to Earth young man. Norfolk Air always provide quality service.

Mckenzie Arrington

18:05 08 Jul 23

They were at my home within two hours of calling, even a bit before the quoted time slot. Very professional and fair price.

Brandon F

17:10 07 Jul 23

Great service provided by Norfolk Air Heating, Cooling, Plumbing & Electrical!!I scheduled service about a week ago to have some preventative maintenance completed for my HVAC. My assigned technician, Aaron Middleton, arrived promptly at the scheduled time. He was very professional throughout his time here, and answered all of the questions I had. I am very confident that Aaron is keeping my system running in tip top shape!My experience has been overwhelmingly positive, from the initial call to the completion of the maintenance. I highly recommend for your HVAC needs...and they also electrical and plumbing to boot!

Brian Maura-Garmon

14:57 07 Jul 23

Knew their stuff, and very quick.

Sarah Liz Tan

00:23 06 Jul 23

Donna Sawyer

22:44 05 Jul 23

Awesome tech, Cassidy, came out last week and gave an estimate. Returned this week and did a great install. Great companies hire great employees, keep it up Norfolk Air.

William Harrison

16:48 05 Jul 23

On time performed expected work quickly and explained job.

Julie Capodanno

15:04 05 Jul 23

Technician performed excellent service. Highly recommend!!

Wayne

14:12 05 Jul 23

Stayed until it worked right. Good man

Natty's World

12:01 05 Jul 23

I am beyond satisfied with the service I received. Aaron was on time, professional and knowledgeable, he answered many questions for me and was pleasant to be around. Thank you for the good experience I’ll definitely be recommending this company to friends!

Scarlet Haralson

23:53 04 Jul 23

adam masters

17:36 03 Jul 23

The technician giving the estimate clearly explained the need for each item on the list and also worked with me to get the job within my budget. He showed up on time and was very professional during the entire visit.

Marc Kirchner

16:19 03 Jul 23

Matt did an excellent job as usual

Anita Garcia

01:14 03 Jul 23

April Nutt

21:28 30 Jun 23

Very professional and fast!! Jakob Johnson did a great job!!

Stephanie Waithe

14:25 30 Jun 23

Daniel

Sheila Schwartz

21:42 29 Jun 23

I can not express how much I appreciate the attention and care I receive from Norfolk Air. After some maintenance visits over the past couple years, my 16 year old system just need to be replaced. How surprised I was when the office called later that afternoon and said they could install a new furnace and AC the next day! From the office staff, repair techs, and installation crew - you made what could have been a horribly hot July 4 holiday season, into a cool and comfy retreat. Professional, ethical, and kind - Norfolk Air has never let me down. Thank you for not just doing a job, but caring.

Betsy Carmon

14:42 29 Jun 23

I am always happy with the service. And great customer service.I would highly recommend!

Haidee Sanchez

16:50 28 Jun 23

Cassidy did such a fine job for us. Very professional & knowledgeable. He was happy & on time. Finally found a good company to service our a/c. Five Stars all the way!!! A+++++ Bobby has a good company.

Dave Burroughs

15:54 27 Jun 23

Fast! Courteous and professional. I appreciate that the technician had the knowledge, skills, and abilities to get our house cool again. Our family appreciates your services.

Tabatha Anger

12:33 26 Jun 23

Jakob, was fantastic!He was early, knowledgable and helpful. The new water heater was installed same day. Highly recommend Jakob and Norfolk Air Heating, Cooling, Plumbing & Electrical.

Marie Marzullo

04:26 26 Jun 23

They were life savers. Very thorough. We were without AC for 3 weeks. Finally it became an emergency. The tech they sent Gordon Wile was excellent. He had our AC up and running after 3 hours. My husband has many medical problems and he finally can rest tonight and be able to deal with tomorrow's 91 degree temps and high humidity. God sent and answer to prayer.

Robin Schubauer

19:50 25 Jun 23

tyren mills

12:03 25 Jun 23

Due to severe flooding in the city of Norfolk, my plumbing was backed up in both of my bathrooms. I knew exactly who to call…Norfolk Air!!! I have used Norfolk Air for HVAC services for my home last summer and was extremely impressed with their positive customer service and knowledgeable professionals, so there was no doubt in my mind as of who to call to service my need. I called round 3:20pm in the afternoon and was greeted by a customer service representative to set my appointment for the same day! (My apologies for I forgot her name) By 3:30pm in the afternoon I received a phone call from their professional service member, Darrion Williams-Gibbs letting me know that he was in route to service my need. Mr.Gibbs arrived at my home in a timely manner with a bright smile and an eagerness to get my bathrooms restored to its proper function! Within several hours the problem was fixed!!! Please don’t get discouraged by this review for I do have an older home and it was backed up pretty bad. I truly thank God for Mr.Gibbs! He stayed on task with a smile on his face and completed the job without hesitation or signs of frustration. His knowledge of plumbing, problem solving, and professionalism is beyond any 5 star rating!!! Did I mention he also cleaned the bathrooms to their original state!!!!! There wasn’t a residue of any debris or dirt from outside left in my bathrooms. I cannot say this enough… My family and I truly thank God for Darrion Williams-Gibbs from Norfolk Air!!!! Thank you soooo much for taking the time read this review and continue to have a Blessed day!!!!

9641 NorfolkAvenue

13:59 24 Jun 23

Ruth Arnold

12:24 24 Jun 23

They were fast and efficient getting the job done. Very pleasant to work with. I would recommend them anytime.

Deborah Burgess

00:06 24 Jun 23

Jacob

15:02 23 Jun 23

Absolutely worth every dollar. Gordon was professional and extremely knowledgeable! He taught me about my HVAC and got everything running optimally. I use Norfolk Air for my own house and all my rentals and I couldn’t ask for a better company. Thanks Gordon!

Lela Smith

22:22 22 Jun 23

Thanks for fixing our Air Conditioner. Cassidy was fantastic!

James Cooper

10:53 22 Jun 23

Norfolk Air, Heating & Cooling is professional and responsive and takes great care of our system. The technician, Cassidy is knowledgeable and conscientious and always provides great service.

Jenny Baty

20:38 20 Jun 23

I trust the folks from Norfolk Air that are sent to do work at my home.

Aubrey Lombardi

15:59 20 Jun 23

Great experience. The technician was very thorough and explained everything so I understood. I've used this company for 6 years now and I'm never disappointed.

PAUL WIDISH

12:23 20 Jun 23

Greatly appreciate Troy's professional knowledge and INTEGRITY that comes from experience in my very thorough and conscientious system groom.Thanks Troy.

David Shelton

00:08 20 Jun 23

Damien did a thorough, detailed job on a “routine” check on our HVAC system that turned up a blocked drain pipe and a capacitor in need of replacement. His attention to detail was very much appreciated.

Robert Kreie

15:48 19 Jun 23

Excellent service was provided.

Erin Smith

23:22 17 Jun 23

Great service. Send a picture of the technician coming out. Great communication! We are very happy with the service!

Wendy Larson

00:37 17 Jun 23

Mary-Beth Fitton

23:05 16 Jun 23

Had Norfolk cooling and air come out because my ac was not working. Got an appointment the day I called and Troy came out and walked me threw what could be wrong, the tears he was running and how he planned to fix it. He was so helpful and professional!

Deborah Vallez

21:28 16 Jun 23

Trent and Trevor were wonderful. I am so glad Norfolk Air has such a fantastic team!

21:09 16 Jun 23

21:58 14 Jun 23

19:51 14 Jun 23

19:14 14 Jun 23

Great job with repair!

Sandy Kemner

18:53 14 Jun 23

Technician Aaron was great. He was prompt, courteous, interested in finding a solution to the problem and getting it repaired. Many thanks to him!!

Hilve Firek

13:39 14 Jun 23

We are always so pleased by the work done by the professionals at Norfolk Air and Heat! Matt, our a/c tech, is SUPER! We ask for him because he really knows his stuff.

Alice Hatfield

02:52 14 Jun 23

Technician was courteous and answered every questioned. They replaced the capacitor in outside unit and checked air temp in house within 45 minutes.

Fred Reynolds

17:05 13 Jun 23

Aaron was great, just as all of the People at Norfolk HEat and Air have been.

Daniel

19:59 12 Jun 23

Polite, quick & efficient service.

Betty Spivey

15:57 12 Jun 23

Jacob was very professional in his explaining of what he was doing. He had been to this condo complex before and new where the out side units are located. A real plus.

Laura Beth Lamb

14:25 12 Jun 23

Gordon Wile did an amazing job this morning seeing what was wrong with our thermostat and ac system

Eric S Gleason

11:00 12 Jun 23

Tara Furman

22:33 10 Jun 23

Semi-Annual maintenance check. Always appreciated

Ann Pope

20:26 09 Jun 23

Eric Richardson and his helper were great!! I would recommend them to anyone

Tom Ferg.

23:17 08 Jun 23

Great job — very efficient and knowledgeable technician. Could not ask for better and more responsive service. Highly recommend Norfolk Air.

Karen Pelham

16:11 08 Jun 23

Matt was professional and informative, kept the work area clean after completing service. We value our relationship with Norfolk Air and their technicians.

Chad Lagana

10:16 08 Jun 23

These folks are always great. Most recently we had some electrical work done, and Tony Maresca is a cut above. We’ll never use another electrician if we can help it.

Liam Toland

19:05 07 Jun 23

Jacob was extremely helpful with resolving out a/c issues. I would highly recommend this Individual/companies services. Also, thanks for Drew Brees Jake👍😀

William Sympson

21:10 05 Jun 23

Justin did a great job for the semi annual service.

George Walker

00:53 03 Jun 23

Ac check was informative& very polite explaining all items..Would highly recommend this service.

Fred Bartnicki

17:04 02 Jun 23

Heat Pump Checkup

Jose Colon

16:45 02 Jun 23

As always, great professionals and punctual!! Highly recommend their services.

Noemi Virola

15:31 02 Jun 23

My experience with Norfolk Air was amazing. Starting with appointment setting until payment after the job was done. Jacob was very Kind and respectful, he explained everything very simple so I could understand and answer all my questions. I recommend this company 100%

Rene Stephens

19:25 31 May 23

Darlene Cashmore

16:20 31 May 23

Great and timely service. Is our go to company for all our home services.

Mark Lauderbaugh

22:44 30 May 23

Team showed up exactly on time. Job was estimated to take 2 days for HVAC and mini split. Even with the extreme rain they pushed through it in a single day for both systems. Team was extremely knowledgeable and answered all questions.

Jimmy Orca

19:22 30 May 23

Courteous, on time, professional. Gordon was our tech for the afternoon, doing troubleshoot/diagnostics, even during inclement weather. Quickly noticed what the issue was, had a quote drafted quickly/electronically - repairs were accomplished within minutes. He monitored to make sure the repairs were effective and system was performing as intended, even gave a tip for the wear and tear item longevity. Only 4 stars due to the adage, you get what you pay for, quality and customer service comes at a price (but worth it).

Wade Irwin

21:44 27 May 23

The whole service visit was very professional. Gordon Wise was communicative,on time and very diligent in his work. I've always had excellent service from Norfolk Air Heating, Cooling, Plumbing and Electrical. We have been customers from when the business was just starting and have been really impressed with their service and professionalism through the years.

Elizabeth R.

23:54 26 May 23

The company called me to make sure they were providing their biannual service. Aaron and his coworker were amazing! They came on time, were professional, knowledgeable and very helpful! I ended up needing some things installed/repaired. He went back to the office on a late afternoon and got the equipment/installed it when he didn’t have to. Wonderful service! Glad to be a customer.

Colleen Cahill

14:16 24 May 23

Good service and nice repairmen.

Michael Woodward

22:40 23 May 23

Rick responded promptly to my issue with my jacuzzi tub. He proved himself knowledgeable and efficient with his and my time. I’m so glad they’re in Norfolk. I’m done with warranty companies wasting my time and will stay with this company for all my needs.

Danielle Kavan

18:00 22 May 23

Gordon was incredibly professional and prompt!

Gordon T

03:26 22 May 23

Jake H came to our new condo and repaired the roof unit. He was super professional and efficient. He showed me pictures of everything he did (before and after) and made specific recommendaitons about how to make our system more safe. I look forward to having Jake and his colleagues visit our system in the future.

Anthony Hite

22:14 17 May 23

First rate!! You are the best!!

Matt Lyon

14:14 15 May 23

Jake did a great job of diagnosing my problem and fixing it quickly. Since he made the repair I have had no issues and everything is working perfectly.

Chuck Bohan

22:08 12 May 23

Daniel S. with Norfolk Air is a true professional. On time and helped adjust the schedule to compensate for a unforeseen issue I had. Daniel is a Navy Veteran and his service today shined through. I am definitely considering their services for now on.

Ditalian Tobler

21:26 10 May 23

Cassidy was a freaking champ from start to finish. Super professional and knowledgeable worker. Service in total took just about 1.5 hours for what I needed and that was fast, considering me and my toddler had been sweating at night for a week! I couldn’t recommend this company any more and certainly would consider Cassidy as top tier!

Elise Woodside

01:52 09 May 23

Jacob was phenomenal! Respectful of time as there were children at home, quick and professional. We won’t use anyone else!

Lawrence Batcheller

00:53 09 May 23

Great service and thorough!

Anthony Ramirez

12:02 08 May 23

Linda Jarkezian

00:41 08 May 23

Engar Coneys

17:06 04 May 23

Everything was professional from setting appointment to completion of job.

Nick Kelly

04:08 04 May 23

Rating: 5/5 stars!! Tony was amazing. He fixed my electrical problems in no time and for a fair price. Im going to be recommending this company to all my friends and family

Alyson Myers

19:31 02 May 23

Lizzie Roberts

16:24 02 May 23

Cassidy was on time and extremely professional. You can tell he definitely knows what he is doing and will explain what he is doing step by step.

Jeremy Finley

19:34 28 Apr 23

Tony and Jose were on time and very professional. They did a electrical panel upgrade with new ground rods. They got the job done quickly and cleanly. I will definitely be using this company again!

Eric Westhoff

14:15 28 Apr 23

Was there exactly when he said, even contacting me when he was on his way. Always a great company to deal with.

Fredric Shepard

21:12 26 Apr 23

Grad78fkids

13:43 25 Apr 23

I am extremely satisfied with the service from Norfolk Air Heating, Cooling, and Plumbing. The company went over and beyond with making sure we were made knowledgeable of the repairs needed. They were prompt on the scheduled day of the estimation, as well as the day of the repair work. The company was reasonable and offered several methods of collecting payment. I’d like to specifically shout out Jessica, Financial Director who walked me through the process of obtaining financing. I’d also like to thank Tony, Jose, and the other wonderful gentleman who accompanied him to complete what was a big job. They made the process of repair easy going and made sure we were satisfied with the work completed. They are definitely an asset to your company. We were so happy with the work done that we took advantage of the company’s Blue Ribbon program to maintain our heating and cooling system, as well as water heater. Thank you for your hard work!

Timothy Miller

23:00 23 Apr 23

The workers were polite courteous very knowledgeable

Ryan Trickel

18:53 23 Apr 23

4 hr windows for arrival, never missed it. Good, efficient service.

Laurie 2

23:41 22 Apr 23

As always - they are very responsive, professional and punctual.

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