Dear Norfolk Air Principals,
Drew Lucas did an excellent and thorough job, as usual, on my heating air system. He is a professional and conducts himself accordingly.
Respectfully.
— Andrew Johnson ,Norfolk
NORFOLK AIR IS JOINING FORCES WITH GUY SMITH HOME SERVICES
Same trusted service, same familiar technicians, now supported by a larger combined team. Your warranties and plans stay fully honored.
Drew Lucas Did an Excellent and Thorough Job
Google Rating
4.7
Based on 1930 reviews
Norfolk Air Heating, Cooling, Plumbing & Electrical
4.7
Deb Giddens
19:20 18 Nov 25
I just recently had my HVAC systems cleaned for the winter and the technician, cameron knowles was so detailed about cleaning the systems. He spent a long time on each unit making sure that it was perfectly clean. He was very professional and courteous. I highly recommend his work!
Sarah K
13:58 09 Nov 25
Matt Smith completed routine maintenance for my HVAC system. He arrived promptly in the provided window and got right to work! He was super professional and I feel confident in my HVAC system.
Thelma Papini
13:35 09 Nov 25
Kyle is professional and helpful. He even came back on Saturday to reset the tankless water heater. He even brought his manager.😁👍
Deborah Vallez
13:42 07 Nov 25
Justin was on time, courteous and very professional. He came for routine checks and maintenance.
Matt P
14:13 06 Nov 25
They took a several days to show up only to say they were doing an estimate. I took off the entire day for that expecting the installation of my toilets. Ended up losing ~$100 for someone to tell me what I already told them on the phone and a tablet that calculates the estimate. The tech Ricky is knowledgeable, hard working, honest, and trustworthy. He did his job but the company dropped the ball. They lost out on my business as I specifically requested an installation not an estimate. Consider that bill paid if he was ALLOWED to work. But he was not ALLOWED to do the install as instructed by his boss. Ricky gets 6/5 stars. I went with another company the next day for a 75% discount. Bitter sweet inconvenience.
GregVaBch T
17:19 04 Nov 25
11/05/25Linsy is amazing. The other people suck. But the one who answers the phone rocks. The work is.
Barry L
21:20 03 Nov 25
Justin and his assistant are terrific, I have full confidence in their assessment and getting my HVAC unit on the right track. Justin is extremely knowledgeable and explains what is going on with my units and what in fact needs to be done.
Roger Bowie
19:58 03 Nov 25
Troy is an outstanding technician. Very professional and very knowledgeable in his job. Thank you!
Steve LaFirenza
14:00 31 Oct 25
Cameron was very punctual and wasted no time getting to work on my hvac system. Kindly reminded me the age of the system, giving me food for thought.
Higgins Mike
13:20 31 Oct 25
Love this team! Never felt they were selling me for the sake of making money. Presented me with different options for what I needed. They do follow-up preventative maintenance to stay compliant with the warranty. Amazing all around
Jerry Baker
12:19 24 Oct 25
Cameron Knowles did a great job with the maintenance of the HVAC and AC unit in a professional matter.
Daniel
16:54 14 Oct 25
Polite, quick & efficient service. Damien knows what he is doing! A satisfied customer, Daniel Moore
Charles Hill
22:52 29 Sep 25
The technicians were professional and courteous. They explain to me what was going on each step of the way.
Matthew Pepper
02:21 27 Sep 25
Charged me 265.00 for a fuse replacement and it didn't even fix the issue.
Teslyn Savage
20:58 24 Sep 25
I recently had Damien from Norfolk Air out to service my system, and I couldn’t be more pleased. He was the epitome of professionalism—arrived right on time, gave me a heads-up before he showed up, and treated my home with respect (including rocking those protective shoe covers—aka, shoe condoms🤣).He quickly and clearly diagnosed the issue and took the time to explain everything to me in a way that made sense. I never felt rushed or out of the loop. Plus, he made me feel completely comfortable having him in the house, which is a big deal for me.All in all, Damien was super informative, thorough, and just a great technician.I can provide a full and through review of the company after my service is complete.--------9/22. After Damien left, I did not receive an email stating repairs that needed to be made. Only when I asked, was I provided with one of the three recommended repairs. That seemed suspect. After that conversation, I have been bombarded with texts and phone calls inquiring about when I wanted to schedule the work. I informed someone over the phone that I would reach out to schedule, yet I still receive calls. Today after receiving a text, I received an email asking when I wanted to have the work done.Based on the fact that I was not provided documentation on what needed to be repaired after Damien left and the repetitive calling and texting, I will not be using their service. Please note that this does NOT negate what was said about Damien. He represented the company very well. I will be spending my money with a business elsewhere.
Spence Webb
16:44 23 Sep 25
Terrible service. They will waste your time. Scheduled an HVAC appointment online. Got an email confirmation of appointment time. Got a phone call confirming the day, time, and service. I take time off of work to be there at the TWICE confirmed day and time. They then no-show the appointment without a call or email. Over 2 hours late, I finally called them to ask where's the service tech and they told me I had no appointment scheduled. They told me the person that called to confirm the appointment later cancelled it (not at my request), because she said there is an $89 service fee, I said, "Okay." Apparently I was confusing her when I agreed to the charge.
Amy S
21:00 22 Sep 25
Had Damien out to fix AC that had stopped functioning. He was quick, thorough and effective. Nice job!
Clark
05:23 20 Sep 25
Your technician Cassidy Brooks was GREAT! EFFICIENT, PROFESSIONAL, COURTEOUS & gave a simple suggestion of what I can do here at home to make the system work more efficiently. Very happy with his service!👍
Earnest Jones
20:31 13 Sep 25
I really appreciated the professionalism displayed by Eric and very satisfied in how he walked me through every process performed doing the installation. Thanks
John Dezzani
12:16 13 Sep 25
We hired Aaron To install vents in our bathrooms. He was knowledgeable, friendly, honest, and on time in his delivery. One of the best service experiences we’ve had. Would gladly work with him again!
Dianne Turner
12:09 10 Sep 25
Norfolk Air does it all. Capable, professional and knowledgeable: their techs get it done. Tommy Ramirez was on time and quick to correct our issue. We use them for heating & cooling, plumbing and electrical.
ahelvey
17:30 09 Sep 25
Damien provided great customer service. He was one of the nicest and most personable guys ever. He was honest and explained everything to me so I could understand it.I highly recommend
Sean Bergman
17:59 05 Sep 25
Eric has been to our house multiple times and is extremely professional, knowledgeable, and friendly. We know when he walks in that he’s going to have answers, and fix the issue properly. We’ve been using Norfolk Air for about six years now on multiple projects, and they have all turned out really well, from general plumbing and new tankless water heaters, to a Generac and general HVAC service. I have to be fair and say that it’s pricey, but the work really feels worth the price when the job is done. I would highly recommend them for any of the services they offer.
Mike Glover
19:30 30 Aug 25
Can’t say enough good things about my experience. Technician was available right away. He was very professional and knowledgeable. Got the problem fixed right away and made a new regular customer!
Terry Chamberlain
18:00 29 Aug 25
Appreciate Norfolk Air's professional efforts to successfully address and remedy post installation HVAC issues and concerns in a timely manner.
Obin Robinson
20:55 22 Aug 25
We have been using them for years and never had a problem! Excellent service!
Hudy Griffin
13:48 22 Aug 25
12/03/24 visit. Jesse stopped by for the winter tune-up. He was on time, nice to talk to and very knowledgeable. Thanks again for great service.8/16/24 visit. Justin stopped by on time to replace a part on our air handler. He was in and out in about 20 minutes. AC is great so far. Thanks again for the good service.Once again, we were sent a very good tech to service our system. He was courteous, timely, and offered advice. Very happy with his effort.
agardnersr
12:58 21 Aug 25
Plumbing - Had Jerome out to remove an old boiler and install a water heater. Man, he move with purpose! He was courtesy's and patient when speaking with me and family. He came by again to adjust heater, and asked if I had any issues or concerns that needed to be addressed. I'm GLAD he was assigned to my project. THANK YOU!!!!Electrical - Barry, Aaron and Jackson handled the electrical component of my HVAC installment with expertise and finesse. With each hurdle they came together and overcame the problem. I and my family truly appreciate all your efforts!HVAC - Terry, Zachary, and Cameron worked tirelessly thru high heat and moisture to provide my family with excellent service. When finished they did a meticulous inspection to ensure that the installation was completed correctly. True Professionals.
Lorena Smithson
20:15 15 Aug 25
Very professional and kind service! Trust this company and their crew!
Phillip Pratt
20:53 12 Aug 25
Wade spring is awesome best tech that we have had.. he always take care of us. Last Wednesday the technician did not take care of the problem. It seemed like he didn't know or wanted to be here and was worried about the cost of the part more then the costumers. We had no AC for almost a week. Wade came to our rescue and fixed It. He is the only technician I trust with our HVAC.
Ed Greskowiak
19:57 07 Aug 25
We had a toilet that was clogged and then it started to overflow with raw sewage. This happened around midnight. I called their 24hr service and was able to have William come out asap.He evaluated the problem and explained very clearly, what he was going to do.He was able to unclog the drain by removing the toilet and snaking the clog.I'm very happy with the service provided, William and the response time.I would use their services again.
Tara Walker
18:47 05 Aug 25
Mr Jerome Ziegler was phenomenal! Skilled, knowledgeable and very kind. Completely professional and made sure I understood the problem. I would recommend Norfolk heating and air but specifically Mr. Jerome Ziegler! Amazing work! My family and I thank you for restoring our water.
Matt Elaine
16:10 05 Aug 25
I don’t like leaving negative reviews, but our most recent experience with Norfolk Air needs to be shared.We’ve had a maintenance contract with Norfolk Air for about 5 years, which included routine visits for upkeep on our AC system. We originally signed with them in 2019 after calling their after-hours support during an AC outage just before a hurricane. They quickly got us up and running that night, excellent service at the time.Fast forward to now… our AC stopped working, so we called Norfolk Air. They informed us they were fully booked for the day and advised us to call back after 6 PM for after-hours service. When we called, we were met with an incredibly frustrating AI phone system that wouldn’t connect us to a live person or trigger a callback. After finally figuring out how to bypass it, we managed to schedule a technician for that same evening, which we initially thought was great.Without going into personal details, the technician who showed up turned out to be the worst experience we’ve ever had with any trade professional. He didn’t perform a thorough or even correct inspection, misdiagnosed the problem, and gave us a quote for almost $2,000 which was completely unrelated to what the real issue turned out to be.The next day, we contacted a reputable local family-owned business. They arrived promptly, correctly identified the root cause of the issue, and provided photo evidence while explaining how it could have been easily prevented with proper routine maintenance. This revealed that Norfolk Air had been charging us for years for maintenance that was never properly performed.Needless to say, we’ve cancelled our contract with Norfolk Air and will never recommend their services.Update: Our AC has been fixed by another company. The part that needed to be replaced was located in a unit inside our house. Norfolk Air did not even investigate this unit and diagnosed an issue with the outside AC unit which turned out to be false.
timothy mclain
15:03 02 Aug 25
Excellent installation team. Very precise and professional. Kept me updated at every turn and wasted no time during the installation process
DDark Helmett
19:33 30 Jul 25
My wife passed away, I have a lot of family coming for the funeral, and the heat goes up. The company sent Gordon to my house. He was great. Got the heat working go enough until he got parts. Two days later he returned and fixed it completely. Great company, great technician.
tarabullock1
17:36 30 Jul 25
Highly Recommend!!!Justin, was the Best tech. I appreciated his calmness, honesty, and most of all his thoroughness. It didn't take him long to assess the issue, and come up with a Resolution.My airr had been out since July 3rd! Yes. AHS' s vendordid me real Dirty. But JUSTJNsaved the day! I was so greatful. Thank you!!
Kenneth O'Bryan
15:01 28 Jul 25
Daniel was on-time, courtious, very professional, and trustworthy! Had routine maintenance done. Very thorough.Will refer to others
Donna Tefft
20:51 18 Jul 25
New system installed in April, as of today, July 18 our system is still not working properly. Other than bringing us two small window units, the customer service has been unsatisfactory and disappointingFrom determining the issue, to waiting on a part since June 12th which was supposedly expedited we are still without acVendor promised the part would be here today and that didn't happen. The part has been in route from Charlottesville since July 2nd.We asked earlier this week for the DM to call us and that did not happen eitherWe will never use Norfolk Air again and will be filing a complaint with the BBB.Donna Tefft
Jackie Dingle
19:01 17 Jul 25
Ricky is the best! Did a great job today will be relying on Norfolk air for future repairs! Thanks so much !
Rob Bracknell
12:50 13 Jul 25
These are comments from different appointments. I keep adding down the list each appt. RGBQuick service, fair price, easy relationship with the service provider. The guys who show up are competent, professional and pleasant. Good dudes. 10/10.Update: Norfolk Air continues to provide extraordinary service and value. I wish every company handled their business like NA.Yet another great experience with NA. RGBNice job as always. RGB
Kaitlyn Greene
20:00 11 Jul 25
They did a good job when it came to replacing our AC unit last year but when it came to a repair of our second AC unit that is less than five years old, they wanted $3800 for the repair, even with the parts still being under warranty. This is with their member pricing. That didn’t seem right so we got a second opinion, and we ended up having an issue with only the capacitor and a minor electrical problem. The AC and electrical repair only ended up costing $350. Mistakes happen sometimes with a diagnosis but I don’t think I would trust Norfolk Air again with an AC repair.
D Richards
14:15 11 Jul 25
Toilet bowl wasn't filling, tried YouTube, google, and phone a friend. Finally called Norfolk Air. They had come previously same issue, resolved for few weeks and we ended up calling a hazmat team to clear debris from under house. Second call though William was persistent, and patiently worked through the 300+ pipe line from vent stack to city line clearing 3 blockages. William worked through heat and on off showers locating the exterior cleanout hidden under pine straw and dirt. He also raised it for future use. We're thankful William listened to concerns, did not give up, and provided suggestions to make this easier im future. We feel more confident after the flushing of the whole line and camera.
Johnny
20:34 08 Jul 25
Like that the workers were confident, highly skilled and dedicated to doing a good job at my home.
Alex Villagomez
01:34 06 Jul 25
Matt was super helpful. He was really knowledgeable and informative. Recommend highly!
Kirstin Reading
14:55 04 Jul 25
The technician was polite, on time and knowledgeable. I was pleased Norfolk heating and cooling actually shared a picture of who's coming into your home I think more businesses should implement that. I paid $89 service fee for HVAC inspection which was reasonable.
Monique Henry
20:29 03 Jul 25
Damien was very knowledgeable in his craft. He explained everything about my unit and broke it down Barney language so I could understand what was going on.
Michael Buell
18:44 03 Jul 25
Very happy with the service, prompt, on time, professional, would highly recommend these guys!
Charles Benz
18:41 02 Jul 25
STAY AWAY! This company will ignore calls to address potential damage caused to your home by their technicians. I waited for over two weeks for them to respond and they ghosted me. Take it from a retired member of our armed forces, you don't want to use a company that won't take accountability for their actions - even if it might have been by mistake. Find another company - and fast!
