This company has great prices and the monthly plan is definitely worth it. They have quick turnaround times and I highly recommend them! They know what they are doing and they are very professional.
Jose was amazing……hanging new light fixtures in a 1908 home, you never know what you will find and he found it. But he supplied and installed everything to code with exceptional quality, smiling every step of the way. Thank you!
We had a leak in our kitchen ceiling that appeared to be coming from a 90 on a 3/4” supply line running to the bathroom upstairs. After calling Norfolk Air, they were able to get us on the schedule for the same day. Jerome and William came out, assessed the leak, gave me a quote quickly, had it repaired, and the area cleaned up in less than 2 hours. Both Jerome and William were personable and professional. They worked quickly, efficiently, and safely. I am extremely satisfied with their work and was thoroughly impressed when they left the work area cleaner than they found it. Due to multiple positive experiences, I highly recommend Norfolk Air for any plumbing needs. Also, if you live in an older house like we do, I would also recommend their plumbing membership program.
Norfolk Heating & Air maintenance service rep, Cassidy was on time and went right to work he by everything out. He was professional, polite and answered my questions so I understood. The most important thing was that my puppies liked Cassidy.
Great experience from the start when Norfolk Air messaged us that we were due for HVAC maintenance through the end when Cassidy messaged us that he had finished cleaning and tuning our systems, locked up our home, and recommended indoor air quality upgrades. 5-Star service: Thank you.
Updated April 17, 2024 - I had a seasonal service performed by Troy this afternoon. He was very professional and well mannered. Troy was very thorough and knowledgeable while providing an explanation of services being performed and even recommending how my system can be improved with an upgraded air scrubber. Unfortunately, I am unable to afford the scrubber at the time, but he definitely encouraged me to purchase one at a later date. I highly recommend Troy and Norfolk Air for all of your HVAC needs.
I had a new heat pump installed and the teamFrom Norfolk heating And air were superb. I was so impressed with everything. They were very kind and personable. They were confident and competent… they cleaned up after they were finished. They were so respectful of my plants surrounding the outdoor unit that I cannot say enough things about how great they were.
I have had the absolute best experience with this company! I had three technicians come out to my house for plumbing work— Jerome, Jesse and Armando. The work/assessments spanned a couple days and every time they showed up to my residence they were polite, knowledgeable, and understanding. Jerome really took his time going through each issue to make sure the repair was solid and it gave me a lot of comfort that he wasn’t rushing around to leave (an experience I’ve had with other companies). The work was thorough and professional and everything that needed attention was fixed! Before performing any work they always made sure I was quoted an accurate estimate— this happened quite a few times as things can change quickly with plumbing issues. On top of everything, they saved me thousands of dollars by planning each step methodically instead of rushing in and making assumptions. I would trust these guys and this company with any future jobs I have in my home. I am incredibly relieved to have found an honest and fair company in the Norfolk area. Final cherry on this cake— I spoke with 2 or 3 different ladies in their office and every one of them was kind and professional. My experience with this company so far has just been perfect! Thank you guys! 🙌🏻
Justin and his assistant are terrific, I have full confidence in their assessment and getting my HVAC unit on the right track. Justin is extremely knowledgeable and explains what is going on with my units and what in fact needs to be done. Thank you, Barry
Carl and his crew were so nice. They answered all my questions and cleaned up after themselves. They explained all the equipment. We are very satisfied with them and would use this company in the future. I highly recommend them.
This company is great. Used them a few years ago to help with an AC issue I had in my unit. They were quick to come out and repair. I always said I’d use them again purely for their customer service and that still stands true. I decided to be smart and get my unit serviced before doing the AC switch-over. And I’m thankful that I did. They quickly found some duct work that had been chewed up my these darn Norfolk Rats. And then when my spigot rusted off right in the HVAC guy’s hand he quickly helped me get the water main shut-off. Then he called their team and had their plumbers out here in less than 30 minutes to repair it. They were all kind and professional. I wish I’d gotten all their names, but for sure give Cassidy B & Ricky H a raise or something for how awesome they were. Thank you so much for your hard work.
Had a plumbing issue that needed to be repaired ASAP. Plumber Jerome Z responded. He was very professional and skilled although also personable & courteous. Upon arrival, he immediately began working and quickly completed the job. Highly skilled, Jerome delivered quality work. His commitment to repair the task made him a great plumber. I would highly recommend Jerome to anyone. I will request him in the future whenever necessary.
Norfolk Air Heating Cooling Plumbing & Electrical beats the larger competition hands down—prices are more reasonable and service quick and efficient. I highly recommend Norfolk Air Heating Cooling Plumbing & Electrical services. Their technician Gordon Wile Matt is top notch!
Great first experience with Norfolk Air. The technician identified the problem with our HVAC quickly and fixed it quickly. He also thoroughly checked the rest of the system even after identifying and fixing the problem. I felt so confident with the visit that I signed up for their Membership which provides regular servicing for my aged HVAC along with discounted repairs.* Update 4/1/2024. As a member, this place continues to offer amazing service. Cassidy was awesome. Very friendly and honest. Highly recommend Norfolk Air for the maintenance and longevity of your HVAC units.
This ENTIRE company is great! They listened, showed compassion & took all my fears away. They answered all my questions & called me back to set up an appointment before I called them back. The plumbing technician knew exactly what to do and never-the-less had it done within 2 hours when I thought this would take a while. They really cared about my problem and it reflected in their customer service. Definitely will be using this company again!
Franklin arrived on time for scheduled maintenance. He was courteous, thorough and efficient. Great experience. I will request him again if possible to do so.
From start to finish, this company was beyond exceptional!!! Their communication is on point, they are very efficient, and their quality of work is top notch. We are lucky to have this company in our area because they are the best!
I called Norfolk heating and air based on the reviews. Our technician was Jacob he was professional and polite as well as on time . He assessed the situation, and we discussed options and pricing. We were able to get our sink fixed right away, and I am very pleased with the service from him as well as the office. The pricing was reasonable The service was five star we will continue to use them when needed and recommend them.
Norfolk Air came out to perform the cleaning and inspection of my AC/Heating unit. They are always on time and make sure I am aware of any issues and explain everything they have done. Outstanding service always!
I had an issue with one of my thermostats. Cassidy, a very nice individual listened to my issue, investigated and found/repaired the issue. Norfolk Air has very good people. No complaints from me.
Thank you guys. This was an excellent experience from the very first call I made when my water heater went out. I called at 7pm and Ricky and Will showed up within 2 hours of my call. Chuck answered all of my questions over the weekend and helped guide me towards the tankless system i wanted/needed. Kassi and the rest of the office staff were excellent to work with the get everything scheduled as soon as possible. I work in the construction industry and I know how demanding it is. I appreciate you guys for doing everything you can to move this along for me.On the day of the install, Kyle, Ricky, and Will were excellent. They explained everything they were doing and were very professional from start to finish. Thanks again, fellas, for everything!For other homeowners, the pricing was reasonable too. I had been looking at tankless systems for a couple of years now. The quote was right in the middle of some other quotes I received , but the service is what made the difference. They didn't try to upsell me just for the sake of it.
I always request Gordon because he is the best technician I ever had. Besides being pleasant and punctual he is very knowledgeable and explains to me what he is doing. I trust him completely and want to keep him forever.Gordon you are a gem !!!
Trent did everything possible to get my old HVAC system working better. Excellent worker!!! Very knowledgeable of these systems. Appreciate Norfolk Air. Always the best.... TD
Jerome showed up right on time and explained everything clearly. Fixed the problem quickly, cleaned up, and made sure I understood both the problem and the fix before he left. Always good service from Norfolk Heating and Air.
I called to have my generator serviced and was offered an appointment the next day. The technician, Matt, was professional, knowledgeable, and helpful. I will call again without hesitation if I need service again.
Cassidy was great! He walked me through what was going on with the HVAC system, provided a few potential options to resolve things, and told me everything I needed to know to make a formed decision. I cannot say enough good things. Great service and a great company to work with!
Precise and thorough. Answered all of my questions (no matter how ridiculous) in a way I could understand. If I ever Have a problem in the future I plan to call Jakob at NAHCPE first!
Website advertises free estimates, but when I called to get an estimate for water heater replacement, they wanted to charge me $89 to have someone come on-site for a quote.
Gordon Wile & @ Norfolk Air demonstrated great knowledge when taking care of our families heating/cooling service and I couldn’t recommend more highly.
I have a geothermal heating and cooling system and recently had Norfolk Air, Heating, Cooling, Plumbing & Electrical address a problem I had with my system plumbing. The crew arrived on time as scheduled, quickly and accurately diagnosed the problem and arranged for repairs. Repairs were done efficiently and effectively and with in the cost quoted. As both my wife and I work, timeliness and accuracy of estimates are both very important to us. Norfolk Air consistently comes through for us! Keep up the great work!
They were life savers. Very thorough. We were without AC for 3 weeks. Finally it became an emergency. The tech they sent Gordon Wile was excellent. He had our AC up and running after 3 hours. My husband has many medical problems and he finally can rest tonight and be able to deal with tomorrow's 91 degree temps and high humidity. God sent and answer to prayer.
Cassidy Brooks is always professional, hard working and knowledgeable about his job. He cleaned and readied both of my HVAC units for the spring and summer seasons. He even sent me a text picture of my unit’s filter, letting me know it was time to reorder because I only had one left! I’m always pleased with the dependability and service provided by Norfolk Air!
Good deal. Justin and crew came through and diagnosed the problem quickly and recommended services that will keep my heat pump running efficiently. I appreciate their thoroughness and am greatfull for the fix they did on the heat pump
Excellent service and information provided about potential things needing to be upgraded due to age of the house. Thankful to have them as our allies in keeping our heating and cooling needs in good working order.
Thank you Norfolk Air…. we received excellent service from Shawn O’Connor and Romeo Giovanetti … they both showed great professionalism. Job well done from beginning to end. And we have peace of mind!
Jerome and Justin both here today, semi annual checkup for HVAC and a courtesy plumbing whole house check. Both teams did a superb job despite the pouring rain. Meticulous in the trips needed inside the house, thorough and very personable. . Thank you!
Carl and his team were absolutely professional. Knowledgeable and on time.they arrived and started straight to work explained every detail and completed job when they were supposed to. I highly recommend them for all your hvac needs.
Barry, Darrion, and Michael were AMAZING!!! They were very prompt and professional and answered all of my questions. They provided me with useful information to help me maintain the HVAC, plumbing and electrical units in my home. They even gladly assisted with another issue I was having. All around great service!
Tony from Norfolk Air Heating and Plumbing installed my Nest Smart Doorbell today. I tried using the company that Nest recommended for the installation. After two failed appointments, I cancelled the service and called Norfolk Air Heating and Plumbing. Tony called and said he would arrive early. He quickly installed the device and helped me program it. He was a pleasure to work with.
I've used this company in the past, and like their level of service. This time Eric Mark came out for a plumbing issue, and did a great job. He was professional, and easy to work with, and I felt confident with the job he did.