Erin Alexander
Administrative Assistant
Google Rating
4.8
Based on 1036 reviews
Norfolk Air Heating, Cooling, Plumbing & Electrical
4.8
Ken Kardaras
12:39 14 Aug 22
Thursday, 8.11.22, approx 1030am : I was surprised to find a leak in our sing in our main bathroom which had flooded the cabinets. I proceeded to work to loosen pipes to determine root cause. Unable to do that, I called Norfolk Air and they made a commitment of service visit between 2p-6p that day. I decided to go ahead and run errands before that. As I was still out. I received a call from John Edmunds/Norfolk Air that he was en route. I explained commitmentbwas for 2p-6p and I was out but make my way home asap. John assured no problem and office text me it was fine, they advised John to wait for my arrival. I arrived a few minutes after 2pm, my son had already let John in and he had already corrected the problem. Apparently, the faucet aereator was the issue, leaking back into handles, when water on.John showed me all, tightened pipes I had previously loosened.. John also made time to check our other bath faucet as well. New homeowner this location , so appreciate John/Norfolk Air being user friendly, reliable as they are.John was great! Nice guy, knowledgeable, courteous. Appreciate all!! previous testimony several weeks ago that I posted on Google re their a/c repair service : I called Norfolk Air on Saturday, approximately noon, because we had lost our a/c. Surprisingly, they made service calls on Saturday and Sunday. So, they committed to a 4hour window that same afternoon. I received a text from Matt, the assigned Tech, a short time later confirming his visit. Matt showed up early and went to work diagnosing the problem in a few minutes (capacitor went bad). Matt then quoted the charges for the repair (beyond our service contract). Matt replaced the part and we were up and running a few minutes later. Matt was friendly, professional and knowledgeable. All in all, we reported a problem to Norfolk Air around noon and the Tech visited and fixed the problem asap, total time from reporting to repair - about 2 1/2 hours! -- on a Saturday!!!,.. (who does that?? -- Norfolk Air!)..Great service!.. Highly recommended!..
tascha
00:56 14 Aug 22
Highly recommend. They had next day availability, provided time windows so you’re not waiting around all day and my technician went the extra mile regarding a parking dilemma.
Alexander Williams
00:04 14 Aug 22
We needed our second AC fixed. This unit is several years old and was not installed by NA. The tech was prompt, courteous and fixed our system unit at a very reasonable price!
Tanisa Wiggins
20:22 13 Aug 22
Marvin was great! He came out on the weekend and was able to fix the leak. He was friendly and professional. I will definitely use this business again.
Amy Zablan
01:36 13 Aug 22
They fixed my air conditioner the same day that I called. Showed up on time and was reasonably priced!
Joe O.
21:59 12 Aug 22
Jake arrived on time. He was courteous and conscientious while assessing and repairing the problem with our A/C. He helped expedite the repairs same day, rather than having to wait until after the weekend to be cool again. I’ve been a repeat customer for several years — this type of service ensures I will continue to be for years to come.
Richard Santana
01:31 12 Aug 22
Norfolk Air has provided great service Promptly fulfilling timely scheduling and professional service all around I would recommend Norfolk Air for all of our Heating,Cooling, Plumbing or electrical service Owned and operated by genuine technicians a d people who care about the community Mr. Bobby Rhodes has flourished because of his Honesty & Dedication to Quality from the moment you walk into the door until the job is completedThanks Norfolk AirYou will be contacted again for all of our needs going forward
w D
00:03 12 Aug 22
John & Marvin were on time. They diagnosed a difficult issue of raw sewage from a blocked pipe. They were dedicated in finding creative solutions to fix the issue. They were very professional, explained the situation & it's resolution, & were a pleasure to work with. I would highly recommend them to a friend.
ammirkova
17:52 11 Aug 22
Alex was great. He figured out that there was water accumulation from the leak in our a/c and found where it was and what should be done. So grateful.
Pamela Chambers
13:42 11 Aug 22
Always prompt, professional service. Technicians are knowledgeable and friendly. The scheduling coordinator is always wonderful and gets me the service and help I need asap. They call when they are 20 minutes away to confirm their arrival time. You also get text and email notifications. The text will have a photo of your technician so you know who is coming to service your home. I have used them for years for my hvac needs and am always pleased.
Mr. Howse
19:36 10 Aug 22
Jake was sent when we asked for their best, and the best he was. Even better, he brought Aaron, who was training, and they were the best possible candidates for our request. Professional, personable, helpful; answering every question asked with details. Definitely assisted in our being a bit more comfortable in our home. Thanks.
Jennifer Cheney
15:44 10 Aug 22
Shaun was professional and tidy. Really appreciated his work-new outside breaker and surge protector. Everything looked great and no mess left behind!
Greg R
23:04 09 Aug 22
Troy C. The service technician was professional and extremely knowledgeable. He was dedicated to diagnosing our HVAC issues and went the extra mile so that we could have our systems back before he left. If all of their technicians are like Troy, you can’t go wrong with this company.This company came highly recommended by our property manager based on numerous interactions with other unit owners at our complex.
Richard Klotz
14:18 09 Aug 22
Jacob was very professional. He explained everything he was going to do to make sure I knew what was going to happen.
Sarah Burtt White
00:55 07 Aug 22
Mr. Cassidy was very polite and professional. Got to the problem and took care of it.
India Cornelius
00:52 07 Aug 22
Respectful and professional. Quick to respond and quick to diagnose the situation. Fixed all issues quickly. Friendly and factual.
melanie Seymore
20:59 06 Aug 22
Gordon came out same day that I called. He was fast and efficient. Figured out the issue and gave me options on how to fix it. Highly recommend!
Steven Gillette
21:23 04 Aug 22
Very satisfied. They were able to get my new system installed days earlier than originally quoted.
WILSON AHRENS
13:29 04 Aug 22
Pretty flawless service and incredibly reliable as far as punctuality and scheduling goes. Called about an issue, next day diagnosis, next day complete quality repair. My agent was also efficient and professional.
RipVan (Victor)
00:44 03 Aug 22
I don't write reviews too often, but In this instance I feel I have to give a shout out to an employee named Cassidy Brooks (Cass). He was able to locate an issue with my A/C that was causing the refrigerant pipes to freeze up, despite multiple technicians called for the same problem. The entire time he was very professional, gave honest feedback when I asked questions, and worked diligently through the heat. I never felt like I was being forced into unessecary purchases. I've had hits and misses with my A/C for years, and most of the time it's just the equipment being difficult, not a lack of professionalism with the company - Cass was able to be that extra push above professionalism to isolate the issue. THANK YOU!!!
Barry Weatherspoon
23:13 30 Jul 22
Very professional and took his time to explain and fixed what previous employees had not
Mary Carter Scott
18:44 30 Jul 22
I had a leaky sink faucet. They came out for $80 to look at it for less than 5 minutes and gave me three OUTRAGEOUSLY high proposals, never even taking the faucet apart to look at the problem. Told me parts were expensive these days, as is labor. I was able to get the part myself for $44 and had a friend fix it. I will NEVER consider them for plumbing again.
Gary Arnold
23:16 29 Jul 22
Norfolk Air recently evaluated, tried repairing, and ultimately replaced our AC unit. Came out at 10:00 the morning it broke down, and we were running with a new unit 4 days later on the hottest days of summer. Punctual, good price, did not try to upsell, excellent snd thorough work.
Michael Woodward
23:12 29 Jul 22
Jacob responded promptly to my AC out issue. He proved himself knowledgeable and efficient with his and my time. He did what I needed done for submission to my warranty company too. Thank you Jacob for helping ensure my family didn’t go without AC another night during this heat, especially since it was so late and last minute.
Art Rabinowitz
22:49 29 Jul 22
Excellent and fast service! Super nice and knowledgeable service technicians. Matt, thanks for sticking with it to find the issue! Norfolk Heating and Air is the best HVAC in Norfolk.
Jennifer Laden
21:46 29 Jul 22
Update: New heat pump installed and process went so smoothly! Everyone who helped was very friendly, kind and knowledgeable. Taylor does an awesome job helping me out on the phone. Tyler worked with us to get what we needed, the installation coordinator was great and Steven, Ian and Anthony worked their tails off all day long in intense heat to get the job done and even tidied up so nicely. I’m a happy customer - thanks a bunch!Jake was great - punctual, friendly, thorough and knowledgeable! Thanks so much!
Ginny Robins
17:30 29 Jul 22
Rick Higgins did a great job working with me and helping me make a final decision on my HVAC system. Cody Powers did a great job installing it. He was personable and professional. I like that they offer various services, not just HVAC.John Edmonds did a good job finding and repairing a bad leak in my laundry pipe. He was on time and got the job done!I recommend Norfolk Air to anyone in need of HVAC or plumbing services. They are a one stop shop!
Travelle Goodrich
22:02 28 Jul 22
Had a very good encounter with Cassidy today. Had good knowledge of what was going on and I never felt like he was trying to take advantage of me. Thanks
Kevin Stewart
20:51 27 Jul 22
Troy was very thorough and professional and took care of what needed to be done in a timely manner , I would recommend to my friends .
Aidan johnson
19:18 27 Jul 22
I have never left a review online, I generally think it's a waste of time. That being said, Cassidy was very professional and informative. If I had Yelp downloaded I'd give a very good review. Would recommend.
Maritza Montegross
14:13 27 Jul 22
The AC of my mini-split wasn’t cooling. They assessed the problem quickly. They said there was a leak & could try locating the leak, repairing it and refilling with refrigerant, but it may not be a long lasting solution considering the system I have. They recommend replacing instead of repairing. Considering how unhappy I’ve been with this system- I’m open to recommendations so they scheduled the very next day a consultation.
Jordan Gardner
20:07 26 Jul 22
Rick was awesome. He was knowlegeable and experienced. He didn't try and up sell me, just took my inputs and made the best recommendation that fit my needs and possible budget concerns. Definitely worth it making the call I did.
Niala' Love
18:13 26 Jul 22
Shaun was very professional and very knowledgeable of the system that we had. He took his time and and gave us his good expertise. He met our needs, and made sure everything was in good, working order prior to leaving . We are completely satisfied with his service, thank you!
Kevin Cunningham
19:39 25 Jul 22
Requested they provide us a quote to install a shutoff valve and diagnose a leak. They wouldn't quote over the phone but said they will come to our house to provide a quote for $89.00. They quoted $750 for the valve, told us the leak came from HVAC and their HVAC team would have to show up to diagnose and quote repair. Required we pay them $300 for the diagnosis and service call. NOTHING WAS FIXED. When I contacted the company, they said the $89 fee is just to show up, diagnoses and quote is extra. I will not be using this company as I consider this an egregious business practice.So I go under crawl space. See water seeping through bricks. See two plastic tubes going from crawl to HVAC unit. Go to HVAC unit. No leaks. Ground is wet around unit. I brush debris aside to find the two pipes. They must be condensation drains and they are draining right to the ground outside house and seeping back in. For $300, the technician couldn't figure this out? Shame on me for not taking 5 minutes to do on my own. Expensive lesson learned. I can only imagine the diagnoses and repair cost for that fix!
kelly kriss
16:00 25 Jul 22
Jacob was Herr in a timely manner and efficient with his service. He was also personable and broke down the costs and services for me effectively. Thank you Jacob!
Mark C. Cagle
15:52 25 Jul 22
Great excellent world class sales and service.Just had my annual cleaning for my tankless water heater. Technician name was Marvin.Very polite professional well spoken young man. Norfolk Air Heating, cooling have the best most professional and skilled technicians. Price point seems to be the trend lately. Some could say they got a bargain until stuff breaks down and then it cost an arm and a leg to fix it. Norfolk air Heating and cooling may cost a little more but the the products and service they offer is worth the investment. Discount plumbers are hard to track down whens the stuff goes wrong. The corporate office at Norfolk air and Heating is right up the street on east little creek road.
Sissy Browning
14:19 25 Jul 22
Thank you Norfolk Air & Matt for professional courteous and fast service, especially during these wicked hot temperatures!
Michael Sacco
00:15 25 Jul 22
Came out on a Sunday to repair under warranty! Honest company that sticks to their word do not be afraid to use them they have amazing Customer service and great technicians that come to your house I can’t think them enoughMichael Sacco
Susan Wheeler
22:08 24 Jul 22
So, at around 11pm, Saturday night, one of my upstairs toilets started having a 'will not flush or respond to the plunger' issue. Fortunately, the company I've used for HVAC also has emergency after hours plumbing services. They were at my door in less than an hour. My technician, Marvin Wilson, worked on things for awhile to diagnose the problem but didn't have the machine on his truck at that time. He left my house after 1am but returned a bit after 2pm on Sunday. He worked for hours on my clogged system until everything was right with my upstairs toilets, tubs and sinks. He was very professional, thorough couldn't have been more pleasant while he was here. I highly recommend Norfolk Air, Heat and Plumbing and my technician, Marvin Wilson, for your household repair needs. I have used this company for years for my HVAC system but first time for plumbing.
Kimberly Buckner
21:37 24 Jul 22
The technician (Troy) was on time, friendly, and knowledgeable. He was able to get our system back up in about an hour. Called on a Sunday and he was out within a couple hours.
Gary Arnold
02:57 24 Jul 22
Cody and Daniel were on time, knowledgeable, quick, clean, thorough and communicate well. We could not have asked for better service at a busy time of year.
Michele Garwood
13:49 23 Jul 22
Troy was courteous and professional. He diagnosed and repaired our AC in a very short time. So happy that he was able to come out today!
Doug McKenzie
15:28 22 Jul 22
Troy was phenomenal, he was kind and respectful, did great work to keep our home cooling properly. The company was very prompt in sending someone out, great experience all around.
Dave Hewitt
23:37 21 Jul 22
Tech showed up early, worked efficiently with explanations for what he was doing and why. Great service!
Saila Chadwick
23:33 21 Jul 22
Cassidy was absolutely great! He came right on time, found the problem within 10 minutes and fixed it very quickly.
John Jones
19:19 21 Jul 22
Repair Rannai tankless water heater & faucet. Marvin was Very professional & pleasant. Great rep for Norfolk Air
Greg Pinkley
18:38 21 Jul 22
Cassidy was efficient, professional and made all necessary repairs to my ac system in a most timely fashion while answering any questions I had during the repair. I will definitely call Norfolk Heat & Air for all future HVAC needs and ask for Cassidy as my technician!!
Courtney Gordon
11:43 21 Jul 22
Jacob Harbour was my technician today. He was very professional and fixed my AC as quickly as possible.
Tammy Ballowe
13:16 20 Jul 22
Jacob came today to do the 21 point inspection offered by Norfolk Air. He was on time pleasant and knowledgeable! I highly recommend homeowners join the Blue Ribbon Protection Plan offered by Norfolk Air!
Damian Montaño
19:31 18 Jul 22
Tammy provided great customer service and answered all of my questions professionally.
Dennis Mcqueeney
19:06 18 Jul 22
Great job all around.Punctual, pleasant to talk with and very informative.
Lisa Umscheid
17:46 18 Jul 22
Gordon was fantastic! Listened to my concerns and performed great inspection.
Michael Carroll
21:39 17 Jul 22
They came on a Sunday evening. Fixed my HVAC and now I have full service. I am very impressed.
Elise Woodside
15:01 17 Jul 22
Jacob was great! Courteous and responsive and happy to come out quickly. We have had nothing but wonderful experiences with Norfolk Air
bmcollins3
15:14 16 Jul 22
Service was quick and professional. Jacob was my technician and very knowledgeable and knew how to correct the problem.
Ghent Gal
13:15 16 Jul 22
Jake showed up on time & quickly diagnosed the problem with my A/C. He got it back up & running fast & was very professional. I would recommend Norfolk Heat & Air - & Jake - to my friends.
Charles Hill
21:30 15 Jul 22
The technicians were professional and courteous. They explain to me what was going on each step of the way.
Kevin stinson
22:50 14 Jul 22
Norfolk Air came out to perform the cleaning and inspection of my AC/Heating unit. They are always on time and make sure I am aware of any issues and explain everything they have done. Outstanding service always!
Chuck Bohan
22:25 14 Jul 22
Daniel S. with Norfolk Air was able to respond and repair on the day the system failed...I called three other companies that had a range of 5 to 7 day wait time for diagnostic service. Daniel is a Navy Veteran and his service today shined through. I am definitely considering their services for now on.
Jennifer Williams
19:51 14 Jul 22
My technician was Knowledgeable, Honest and pleasant regarding my plumbing repair assessment. He fixed the issue at reasonable cost. Thank you
REDBONE BOB
19:48 14 Jul 22
Last Year after purchasing Our Dream home in Norfolk, I called Norfolk AIR Heating, Plumbing & Electrical. The Tech Was professional on time.. Checked Everything said it was good.. Checked Freon pressure gave me 100 satisfaction.... Year later Wanted same Professional Treatment... Called and Scheduled for today between 8-10 They called Said they were running behind I was fine with it... Technician Showed up Entered home looked at Two units Split System than went outside as he looked at Outside unit he said He wasn't familiar with this type of unit and Said, "It's not a good idea to Do check if is not showing anything wrong" Ok... Than he came inside again and said let's let it Run for a Bit... He went outside and drove away... Returned 15 minutes later and Suddenly Had An Answer to "Non-existenting" issue Now the Fan in one unit is Dirty and would get a Quote for Me... Minutes later he says, "Pressure and Freon are Fine".... I saw No evidence of him even Hooking up to Check BECAUSE HE SAID ALL WAS GOOD! I Called main office after The Price Doubled $89.00 Last Time Now Another $89.00 For Service... $178.00 What Service? Called office and The Answer now is $89 for Service call and $89.00 For Work... No Work was Done... Technician Gives me Quote for Over $800.00 To Clean Fan I said I can buy new unit for half I was upset told him I would Call office to Pay the Bait and Switch charge... Than paid and called The Manager Who Says... As Office people did "I've listened to Phone call and we Said our policies have Changed " When asked what $89.00 was for? Answer.... "That's to Book appointment and Show up" And says last years visit tech Was Wrong in not charging more... That's why I called them... I've requested Notes and Photos of Work received Recept and Arrival and Departure times They were not correct... While Walking my dog 15 to 20 minutes after Technician left he was Setting up the Street... Funny I looked at Time... It was The Time he Claimed Departure was.... I get it Times are Difficult but Overcharging and Lack of explanations Are frustrating... I Will Never Trust This Company Again.... As A former Warrant Manager and Customer service Worker Sad to See How this Company Works...Follow Up After Talking With Bobby The Owner of Norfolk Air Heating, Cooling And Electrical... I was Told My Money Would be Returned and They Would Send Photos of The Work including Photos of The Pressure Check... I Received two Photos of Technician's Phone screen but Not Hooked Up to My Unit... And Recording of My Appointment being Made.... Today The Full Charge was Applied To My Credit Card..When I Called back Today Bobby Had New Answers... And Said He Wasn't Refunding Any Money Because I Posted Negative Reviews About This Company Not Being Trust Worthy... So I am Out almost Two Hundred Dollars For A Technician Knowing Nothing About Split Systems... WARNING WARNING WARNING... I will Not Complete The complaint With BBB including The Recording of Bobby Yesterday and Today....
Teruko Green
19:41 14 Jul 22
Norfolk Air replaced my leaking water heater and also corrected the exhaust ventilation that was not properly installed previously. They also found a leak at the city water intake and will be calling the city about that for me. also I think Norfolk Air , plumbing and HVAC (they do electrical also) are very professional.My technicians Marvin and his apprentice Ricky we’re very easy to get along with and I thank you for the service.Update 7/05/2022: During a previous visit, an unsafe electrical condition was discovered. Today electrician Wes with the assistance of Jose have not only corrected the weather damaged unsafe condition, but updated ( brought up to code) my meter placement and replaced the circuit breaker box.7/14/2022 update: Matt’s diagnostic skills were excellent and my system was up in a jiffy.
Matthew Squellati
18:41 14 Jul 22
Erin was very friendly and very knowledgeable on helping with my cooling issues. They really know what they are doing.
Nichole Stuart
17:53 14 Jul 22
I woke up at 4am to our AC unit out. I was able to book an appointment online immediately and they called me first thing upon opening to confirm and even moved me to an earlier appointment given the circumstance. The tech was quick, professional and very helpful in understanding what happened.
Christopher Aaron
16:43 14 Jul 22
Erin was so professional with very good customer service , was able to answer all of my questions.i will definitely be recommending norfolk heating and air to everyone in need
KA!JU
16:43 14 Jul 22
Erin was so professional and easy to work with. I really enjoyed my experience with her and would recommend her to anyone! Thank you!
Kesha B
16:34 14 Jul 22
Erin is very professional and she reminds me of what quality customer service means.
Annette Tolbert
20:39 13 Jul 22
My AC started a loud clanking and rattling sound in the middle of the night. That morning I managed to get an appointment. I had a great experience with Mr. Miller. He put up with all my questions and took the time to ensure that I had the information and understood various options so I could make a decision with moving forward with my repair.
Thomas
15:34 12 Jul 22
After calling the company with the nice jingle on TV only to be told I had to become a monthly member to be seen as advertised I called this company and not only was the techs very thorough but they kept me updated on what they were doing.. So glad the company with the TV jingle blew me off
Elaine-Jane Land
00:38 12 Jul 22
We were having issues with our A/C system's performance and wanted someone to come out before the unit got worse. We had the pleasure of having Jake as our service technician. He was at our house within the hour to diagnose and fix the problem. Fast, Professional, and Courteous! Definitely recommend Norfolk Air Heating & Cooling to anyone having issues with their A/C unit.
Joel Hanssen
22:08 10 Jul 22
Norfolk Air is great if you are purchasing new equipment, but when it's time to service old equipment, you get charged a service fee and diagnostic fee and no repairs.
Keith Gregg
02:14 09 Jul 22
My A/C quit working today. I did a google search and saw that they are open 24/7. I called and they had someone at my house within the hour. A/C is working great now.
Gretchen Tegethoff
00:49 08 Jul 22
Technician Cassidy made my day! He showed up on time, had shoe protection on, and was friendly. This was a yearly maintenance appointment but I did explain an ongoing concern with the air flow in one room. He looked into this and I do believe he fixed an annoying issue that I have lived with at least 5 years!! I’m so happy and grateful that he figured it out! He did the cleaning/checks inside and out and looked into any possible issues with the ducts. After finding none, he gave me a couple suggestions that might help. Happy with the service. Thank you, Cassidy!
Trish Rehpelz
03:15 07 Jul 22
Jake was very knowledgeable, discovered the problem and had a very workable plan for repair.
Ashley Griffiths
21:24 06 Jul 22
Shaun did a great job with our maintenance. Very prompt and professional.
Crystal Williams
23:58 02 Jul 22
The technician was very polite and knowledgeable. He provided me with options about the repair and gave me information about obtaining a new system if needed. I would definitely use this company in the future.
James Cooper
18:54 01 Jul 22
Norfolk Air, Heating & Cooling is professional and responsive and takes great care of our system. The technician, Cassidy cleaned our system and completed repairs quickly even though it meant staying late on a Friday.
Cat Girl
18:26 01 Jul 22
Jake was awesome, very professional and got my AC back up and running in no time!! Highly recommend!
Tristan Fadeley
14:13 01 Jul 22
Jacob was super knowledgeable and helped out informing me on my system. 5 star ⭐️ ⭐️⭐️⭐️⭐️
Hilve Firek
11:54 29 Jun 22
I am always so pleased by the work done by the professionals at Norfolk Air and Heat!
Amy Lehn
21:51 27 Jun 22
Norfolk Air is terrific! Keeps my ac and heating well tuned. Tech Gordon is so professional and courteous. Phone calls are answered immediately. Would recommend using this business
Jeffery Wells
21:31 22 Jun 22
We had them come out and the pipe was still leaking and it was a bad job all together however when we called them back out they sent John Edmonds and he was nothing but professional and corrected the problem in no time. He apologized for the bad work done by the previous plumber and had the pipe fixed and stopped the leak. I would use them again if he was sent out.
Naomi Hochhaus
15:38 21 Jun 22
Nick and his team installed three outdoor HVAC units for us in May and June. They arrived on time and worked skillfully for the time it took to complete the jobs thoroughly—12 hours for the 2-stage my package unit! Nick is very experienced, professional and friendly. He patiently answered my questions throughout the process. My husband and I are very pleased.
Amy Dorsey
20:13 20 Jun 22
Jacob was very professional and seemed genuine in helping me understand everything.
Will G
00:28 20 Jun 22
Mr. Malone (Chuck) performed a professional, courteous, and knowledgeable assessment of our homeowner repairs. He was very patient with my questions, and was happy to thoroughly enlighten me on services needed.
