Erin Alexander
Administrative Assistant
Google Rating
4.8
Based on 794 reviews
Norfolk Air Heating, Cooling, Plumbing & Electrical
4.8
lee smith
09:19 23 Jan 22
bad day. plumbers from Tweedle Dee & Dumber came. did nothing. said “we caint go under ur house! and we the caint go upn on the roof cause we didnt bring the BIG ladder and uh its ICY too. in other words: did nothing, insisted on their service fee for doing nothing and left. thank god our next call was to Norfolk Air. john and his cohort listened, analyzed, went up on the NOT AT ALL ICY roof (for which NO ONE needs a big ladder as its a 1950s one story ranch. these guys jetted out the clog and voila! we once again had a working water/sewer system pricey but totally worth it. do yourself a favor call and ask for John. cool guy, good guy.
Jacob Beller
07:03 23 Jan 22
Amazing work and super reliable. John and his co-workers Did an amazing job getting my heat turned back on which started at 9pm and didn’t end until 2am. John worked extremely hard and efficiently to ensure my heat would turn back on before officially leaving. I highly recommend the use of Norfolk air to anyone who needs any task done regarding any of their services. 5/5 stars.
Dale Zimmer
01:06 21 Jan 22
Bill, service tech, was very friendly/personable. got right to the heart of the problem and fixed it. Bill then stayed to make sure the heater was working properly. he also took the time to make sure i understood the problem and fix. GREAT job!
K G
16:17 20 Jan 22
Michael Bosley
23:42 19 Jan 22
Damien was very knowledgeable professional and courteous. Always receive excellent service!
Jessica Britton
23:53 14 Jan 22
John came out, found my leak pretty fast and was able to fix it the same day. He gave me a great price for all the work too! Will be contacting John for all my future plumbing needs.
Brett Potter
22:26 13 Jan 22
Anthony came and serviced my hvac unit. Anthony thank you so much for the awesome and quick service. Anthony was awesome to deal with around my son and i great service did not try to upsell me at all!!! Thank you again
David Petersen
19:26 10 Jan 22
Mateo Quintero
23:39 07 Jan 22
K G
17:33 07 Jan 22
Steven Gladen
17:25 07 Jan 22
Will never use again. Had gas leak which they charged 100$ for svc call... Fine. Then estimate another 400+$ for a valve replacement which was only a 30$ part. Repair didn't fix it. They came out three times total and still couldn't resolve the leak. Could never get them to send me an invoice for price break down of what actual charges were. Third time out they just gave up and said i need a plumber... Um.. Your company does plumbing so why tell me to call someone else? I've now spent 500$ had multiple visits by different people from the company with no success. and now im off looking for another company.........Update::: Upon seeing the review above, the management called me to rectify the situation. They sent out another tech and supervisor to solve the leak(s). They stayed much longer this time and were far more talkative/drescriptive as to what was going on. The issue has stayed resolved for a couple weeks now. The owner also called to follow up after seeing this review. Hopefully the business in the future does the same level of work that the third tech and supervisor did.
Herman Pfaeffle
00:10 07 Jan 22
Lisa Naftzger
22:04 30 Dec 21
J. M.
20:01 29 Dec 21
We returned from our winter holiday to find out that our heater was not functioning. My wife called Norfolk Air Heating, Cooling, Plumbing and Electrical. The same day a technician arrived and diagnosed the issue at hand, a faulty blower motor.We were charged $175 for the visit. People have to make a fair living wage and I believe that the diagnosis and service fee was fair market value.Shortly after, we were provided 3 price quotes. The lowest quote for the motor (no service plan, etc.) came out to $1,354.04++. With the gold package they wanted close to 2k!This afternoon I went down to Cashwell's and purchased the same motor for $130 and installed it in less than a half hour.That is a 941% mark up on parts alone 😳. Absolute highway robbery. We will never call this scam of a company again.Take your money elsewhere!
Martin Taylor
21:57 27 Dec 21
Abraham Lodge 845
22:20 22 Dec 21
Marvin was very professional and knowledgeable. Our dishwasher was backing up to the sink and did the repair in less than 10 minutes
Thomas Cross
19:47 22 Dec 21
Great customer service
cathy turpin
15:11 22 Dec 21
Philip Jones
18:08 21 Dec 21
The Technician isolated the problem quickly which was caused by another local electrical HVAC company.With nothing to do with the professionalism of the technician, I would recommend the company reevaluate their current business model. When the appointment was made I was told a “service charge” is required upfront but before any work is performed however, the company has a tiered analysis cost to investigate where the problem is. The piggy-back fee approach makes a homeowner on a budget uneasy.
James Todd
23:45 16 Dec 21
Liam Turner
12:58 16 Dec 21
We use Norfolk Air for our heating/ac, plumbing and electrical. Wes and Lamont came and did a great job. We had the electrical panel replaced and a repair under the house. Super good job, fast and efficient. They know their stuff. Reliable and professional.
Neal Wilson
02:36 16 Dec 21
Leslie Fitzsimmons
22:17 10 Dec 21
Tammy Porath
16:42 10 Dec 21
Cecilia Sacksen
20:25 09 Dec 21
Prompt and professional service! Our heat pump stopped working, a repairman came right out and gave us a straight forward diagnosis and quote. We use them for routine HVAC maintenance as well Highly recommend this business!!!!!
SOS Buttons
21:22 08 Dec 21
Madhukar K
21:07 08 Dec 21
Matt is excellent!He was there earlier than expected and very detailed and clear about what needed to be done.He took pictures before and after the work to show what exactly was needed to be done.
Keyona McKenzie
21:31 07 Dec 21
Niko Williamson
19:10 03 Dec 21
Lies about pricing and work being done, we will never be working with this company again
D L
02:14 03 Dec 21
Justin was professional, knowledgeable, and patient. I had a lot going on at the house simultaneously and he stayed cool and helped resolve my heating issue. Five star service.
Ben Orewiler
16:05 01 Dec 21
Stan Tenney
23:35 30 Nov 21
Very pleased overall
M Cooper
01:29 26 Nov 21
They are not covering Hampton right night.
Shellie Taylor
16:25 19 Nov 21
Timely, professional and efficient. Everyone I encountered was kind and helpful, especially Damien, our technician. Will definitely use again!
Robert Foglia
22:50 17 Nov 21
Kathy Falkner
20:14 16 Nov 21
Tom Wilson
15:54 16 Nov 21
We were very pleased with the electrical repairs from Norfolk Air. The technician, Wes, was on-time, professional, friendly, and did excellent work. Wes also took the time to explain our options, which allowed us to save money on this installation.We also saved money because we are on their membership services. Well worth the money.Customer for life for all our HVAC, electrical, and plumbing!I love how Norfolk Air texts you when technician is on the way, even a way of seeing where they are in route. Also, the send the name and a picture of technician, which makes me feel safer.I highly recommend Norfolk Air.
Anthony Montagna
14:48 16 Nov 21
felicia mariani
20:34 15 Nov 21
Wonderful group of great technicians. All professional. Five star work and customer service. Thank you!
Jeffrey Becker
23:04 10 Nov 21
Molly Guarino
21:19 09 Nov 21
Calvin Hanshaw
22:00 05 Nov 21
Energy Donk
21:55 05 Nov 21
Wes from Norfolk Heating & Air corrected an electrical issue from a previous install by another company, additionally found 3 open circuits under our house and made those safe. Provided 3 options=estimates for corrections & job came in on time and on budget, I highly recommend Wes & the team for any and all HVAC or electrical issues, his service & professionalism were truly impressive.
Angela Robertson
21:13 05 Nov 21
The diagnostic technician was very professional. We are feeling very comfortable having them complete the repair next week.
Mark Baker
21:27 04 Nov 21
Fast. Efficient. Dependable. Professional. Every time. What more needs to be said? Highly recommended.
Bla Bla
19:02 04 Nov 21
Daryl
15:11 01 Nov 21
The gas company turned off my gas because of a gas leak. I called Norfolk Air on 10/21 and they found the leak and fixed the problem. The city inspected the work on 10/22 and the gas company turned on my gas later that day. It was a pleasure working with Taylor, Hans, Marvin, and Devin at Norfolk Air. Everyone was professional, courtesy, and eager to help with a positive attitude.
Shawn Gibbons
14:56 31 Oct 21
Marc Kirchner
20:52 29 Oct 21
Replaced outdoor heat pump condenser unit. Matt completed the project efficiently and professionally.
Doug Bunk
16:16 29 Oct 21
If you're on the fence, searching online to find the right company to help you out, don't hesitate to call Norfolk Air. We had a gas line leak, creating many inconveniences, and Norfolk Air was on it. Markland, our field technician, quickly diagnosed and repaired the gas leak! The office staff (Erin & Taylor) were amazing. Knowing that our situation wasn't great, they did everything possible to get the job assigned and was able to move our appointment up b/c Markland finished another job ahead of schedule. I should add, it was a Friday night! The invoice process was clear, fair, and my experience from top to bottom was professional. Thank you Norfolk Air!
Daniel Todd
18:30 22 Oct 21
Shawna Michelle Wagner
15:57 22 Oct 21
Erin was absolutely wonderful!! I had called to set up an appointment for my parents and she was so sweet and helpful! Thank you for world class service!
Patrick Geromin
23:19 21 Oct 21
I've worked with hvac/plumbing/whatever you need services in the past. They all charge a service fee for coming out. Price of business; I understand. Tech shows up and looks at the unit. Maybe 10 minutes takes a few pictures and explains what he thinks is wrong. Great job explaining. Goes out to the truck to get an estimate. Total time in the truck was over 30 minutes. Came back with a reasonable estimate, but a $220 bill. Much higher than the service call I asked for. When I asked for an explanation, I was informed that it was a diagnostic chage....no hint of that when I made the call. I got charged $130 for no work done. My house is not better or more livable because of this visit. I will not be calling again.
Ryan Smith
23:04 21 Oct 21
Jonathan Smith
14:19 21 Oct 21
Had such a bad experience.. We've used Norfolk Air in the past and have had good luck previously, but this time around was a different story. We had a back up on our washing machine and needed someone to take a look at our drain pipe. We called Norfolk Air they came out and with a glance started to discuss having to take out the wall and replace the whole pipe.. Went on to then tell me it will be nearly $1800 bucks! Terrible service.. we wasted $89 for them to not even fully inspect/diagnose the issue or provide us a full detail quote in writing. We ended up doing DIY for less than $20 and resolved it ourselves. I do not recommend anymore and upset Chuck didn't ever get back to me!
plummy181
20:29 15 Oct 21
Bryan Derby
15:11 15 Oct 21
You get what you pay for. Always have fantastic techs that are up front and professional!
Stephanie Carroll
23:20 12 Oct 21
Everyone was very nice and helpful from the initial phone call to the repairs. Quickly solved our issue and now we have cold air again, only a few hours after calling! Wonderful service!
Ann Dubik
21:14 12 Oct 21
D J
17:17 11 Oct 21
Marvin and Devin were professional, efficient, cost effective and on time. I will definitely use them again!
JB
11:03 11 Oct 21
Timely, knowledgeable, efficient and affordable.
Dru Woodson
21:50 08 Oct 21
Bryan Rivera
22:27 07 Oct 21
Richard Ramsawh
17:43 07 Oct 21
Peter HATCHARD
15:10 07 Oct 21
Shelia Mosher
14:28 07 Oct 21
The office person, Erin, was very polite an informational to my questions and needs. The guys who came to look at my toilet issues were very nice, polite, clean, informed. It turns out, I needed a whole new toilet. They knew the one I wanted. They went an got it an installed in a timely manner. Cleaned up before leaving. I have used this company for over 10 years. I recommend them for all your needs. Be it, heating , A/C, plumbing, whole home generator, washer/ air scrubbers. You won’t be disappointed.
rick millis
19:50 01 Oct 21
Jojo Hayes
13:56 01 Oct 21
Valerie Gwaltney
20:10 30 Sep 21
Carol Brumfield
16:04 29 Sep 21
DJ and his helper just left my house with another job well done. They are really good with old people. When the Norfolk Air guy comes twice a year to check on the HVAC system they installed he even changes our air filters for free because we are too old to do it now. I have used this company for 15 years since I moved here. They keep me and my house from falling apart!
Vijay Sheth
15:23 28 Sep 21
J D
16:22 24 Sep 21
Tamesha Hector
21:55 16 Sep 21
Karen Smart
19:04 16 Sep 21
Steve, Carter and Wes are great technicians!!They were courteous, knowledgeable and professional!I definitely would refer them!
Jessie Herrmann
21:09 14 Sep 21
David and DJ were both EXCELLENT!!! My husband and I signed up today for the Blue Ribbon Protection Plan. I appreciate the honesty and professionalism I received today. Taylor was amazing to call me and fit our appoint ment in an entire day sooner. We’re very satisfied customers!!!
leland ross
19:15 14 Sep 21
Outstanding service
CHRISTINA DIGREGORIO
15:07 13 Sep 21
Courtney Lewis
20:27 10 Sep 21
Charles Nations
14:37 10 Sep 21
Fran Casey
14:24 10 Sep 21
Michael Parsons
23:09 03 Sep 21
Damien was very professional and very easy to talk to. He is also very knowledgeable.
Abigail Pickering
22:50 02 Sep 21
We had another company come in and tell us we needed a new unit. He came in, cleaned and fixed the unit and we are back in business, for about 1/10th of what the other guys wanted to charge us!
ashley mayotte
19:06 02 Sep 21
Charles Downey
20:50 31 Aug 21
Excellent workmanship
john wagner
20:10 30 Aug 21
Hans was very pro and repaired my toilet flange which saved me a lot of money. Great service and highly recommended.
PAT KELLY
04:53 28 Aug 21
Markland was great!!! He cleaned up the water( which was a lot) in the attic,diagnosis and fixed the problem. I was angry because I just had a service call a little over a month before and the guy (Bill) did the absolute minimum...he replaced the wires in condenser. I asked him if he was going to check the unit in the attic. He told me "No..the fan is working now". He never checked the drain or freon level which is what eventually lead to the leaking from the attic. To me he was more interested in getting me to sign up for a protective/maintenance plan and doing a survey(free lunch) than completing the job.Markland was the total opposite. The epitomy of a professional. Clean-up, diagnosis, fix and recommend remedy.I've been with Norfolk Air for years and instead of giving a bad rating I just didn't rate at all. But the stark contrast between these employees....forget 5⭐Markland gets a 10⭐from me!
Mandy Jean
01:24 28 Aug 21
UPDATED: The owner called and expressed sincerest concern and apologies for our experience. He stated that it was not the normal experience that they want for their customers. We were assured the attitude received from one of the employees was far from normal for them. The other issues were discussed. I have adjusted my review from a one star to a three star review. While I greatly appreciate the outreach by the owner, because of our experience, I still cannot give a five star review. But overall, this company has redeemed much of what was lost through this situation. The conversation brought a little more peace of mind that the company we have used for 3.5 years was not as bad as our experience.Original review:My husband and I used Norfolk Air for over 3.5 years. Up until recently, they provided great service. They annually serviced our HVAC and cleaned our ducts. However, during this last annual inspection, they failed to noticed a leak that caused mold (we found it). Before we realized the mold or the leak, we had them come back within a week to also fix the lines in the crawl space. The technicians who came out failed to properly attach the lines back to the joists and left them sagging on the crawl space floor. This is when we also found the mold and leak that was coming from the air handler unit, which should have been found in the inspection. After calling the company to share our frustration and concerns, we were initially met with an immediate response to make it right. The crew came back out and fixed the sagging lines and fixed the leak of the air handler unit. During this process, one of the technicians made a hole in the dry wall with his arm. Norfolk Air is supposed to send a technician out tomorrow to fix the rather large hole made. Today, after speaking with the manager for the third time during these servicing, he changed his response and stated something along the lines of “we did you a favor by coming back and fixing the the drooping line and the leak”. But refused to take responsibility for the leak that was missed or the mold that was caused by it. Never have we been met with such poor customer service from a company that we’ve used, and definitely not from one we’ve used for several years. After today, we have terminated any future business with this company. While they once did excellent work and provided great customer service, they have become something far less. It’s disappointing and frustrating that a company would not teach quality work and owning mistakes when they are made. After over 3.5 years of service, we are done with them and cannot confidently recommend them to another person.
Jeanne Chalk
22:45 25 Aug 21
Office staff was responsive and courteous. Online booking was inaccurate as we are in the intense heat of the summer, but they got out when they said they would. Cassady was very professional, cleaned up, and explained the issue thoroughly. No work was done until quote provided and agreed to.
Laura Maloney
16:23 19 Aug 21
LadyLiza Ellis
13:53 19 Aug 21
I called Norfolk Air Heating because I received lousy service from another place. I was coming home from the hospital after surgery and needed the AC in my home working and they were able to squeeze me in at the end of their day to accommodate. Justin was professional, friendly, and thorough. It was so nice coming home to working AC.
Geoff Moss
22:09 18 Aug 21
Amanda Berry
19:16 18 Aug 21
Amber Slover
18:48 17 Aug 21
Our service technician, Cassidy was extremely professional and kind. He answered all my questions and explained everything so I could understand it. I would recommend him & Norfolk Air.
Jason Curry
05:29 17 Aug 21
ariel rodriguez
14:41 16 Aug 21
Garth Birdsey
11:09 16 Aug 21
Chas Land
02:41 16 Aug 21
This company (Norfolk Air) has provided excellent service every time I've had an issue. They are always on time and always work quickly and efficiently. The employees are always very polite and respectful of my home.
Vonna Simmons
20:38 15 Aug 21
Plumbing crisis on the weekend and we were able to deal with it quickly. Professional service, would highly recommend!
Stacy Oglesby
20:34 13 Aug 21
Jon Hickey
20:46 12 Aug 21
