HVAC Blog

Norfolk Air Is Now Part of Guy Smith Home Services

For years, you trusted Norfolk Air for reliable heating, cooling, plumbing, and electrical service across Hampton Roads. We are joining with Guy Smith Heating, Cooling and Plumbing to form Guy Smith Home Services. This lets us offer more services with the same dependable professional team.

Why this change is happening:
Both companies share a long local history and strong reputations for quality work. By combining our teams, training, and expertise, we provide a broader range of services with faster response times. You receive more support without losing the company you know.

What stays the same:

The same technicians you are used to, now backed by a larger combined team
Your warranties and protection plans
Your service history and account information
Your ability to call any Norfolk Air number to schedule a visit

What is new for you:
An expanded team with more services and improved availability across heating, cooling, plumbing, electrical, and geothermal.

What you will see during the transition:
In the transition period, you may see either Norfolk Air or Guy Smith trucks and uniforms. All technicians are part of one combined team. You may still book service through the Norfolk Air website and phone numbers, and our team will schedule your visit under Guy Smith Home Services.

Reassurance:
In the transition period, you may see either Norfolk Air or Guy Smith trucks and uniforms. All technicians are part of one combined team. You may still book service through the Norfolk Air website and phone numbers, and our team will schedule your visit under Guy Smith Home Services.

Thank you for being a Norfolk Air customer. We look forward to serving you as part of Guy Smith Home Services with more services and the same trusted professional care you expect.

FAQs

Why is Norfolk Air becoming part of Guy Smith Heating, Cooling & Plumbing? Norfolk Air and Guy Smith are joining forces to combine the best of both brands; local expertise, award-winning service, and a broader range of technical offerings. This allows us to serve you better with expanded services and faster response times.
Will my warranties, service agreements, or protection plans still be honored?
Yes! All existing warranties, service agreements, and protection plans (including the Blue Ribbon Protection Plan) remain fully active and honored under Guy Smith.
Will I still see the same technicians and customer service team?
Yes. You’ll continue to see many of the same friendly faces you know and trust. Our teams are now working together as one.
Are there any changes to the services offered?
Yes. Guy Smith now offers all the advanced services previously available through Norfolk Air, including electrical, geothermal, Mitsubishi ductless systems, and more. You’ll also have access to our award-winning protection plans and 24/7 emergency service.
Do I need to do anything to keep my account or service active?
No action is needed. Your records, agreements, and service history are already with us.
How do I contact you for service or questions?
You can call us the same way you’ve done before or reply to any of our emails or texts. Our team is ready to help!
Will my scheduled appointments or upcoming services be affected?
No. All scheduled appointments will proceed as planned. You may see Guy Smith branding on our vehicles or uniforms, but your service will not be interrupted.
What if I have a Norfolk Air invoice or need to pay a bill?
You can still pay as usual. If you have questions about billing, just contact us and we’ll make sure everything is handled smoothly.
What’s new for me as a customer?
You now have access to a wider range of services, more technicians, and enhanced customer support, all with the same local care you’ve come to expect.