Mr. Wade Myers did an excellent service work-up at my house. He was very professional and paid attention to detail.
Respectfully,
— Andrew Johnson, Norfolk
He Was Very Professional
Google Rating
4.8
Based on 1479 reviews
Norfolk Air Heating, Cooling, Plumbing & Electrical
4.8
Veda Stone-Goff
17:13 18 Apr 24
Norfolk Heating & Air maintenance service rep, Cassidy was on time and went right to work he by everything out. He was professional, polite and answered my questions so I understood. The most important thing was that my puppies liked Cassidy.
Chuck Malone
16:15 18 Apr 24
Great experience from the start when Norfolk Air messaged us that we were due for HVAC maintenance through the end when Cassidy messaged us that he had finished cleaning and tuning our systems, locked up our home, and recommended indoor air quality upgrades. 5-Star service: Thank you.
E A Venable
22:12 17 Apr 24
Very polite and answered all our questions about the systems. Very knowledgeable about HVAC.
Colby Henderson
20:44 17 Apr 24
Updated April 17, 2024 - I had a seasonal service performed by Troy this afternoon. He was very professional and well mannered. Troy was very thorough and knowledgeable while providing an explanation of services being performed and even recommending how my system can be improved with an upgraded air scrubber. Unfortunately, I am unable to afford the scrubber at the time, but he definitely encouraged me to purchase one at a later date. I highly recommend Troy and Norfolk Air for all of your HVAC needs.
Sarah Farrell
14:03 17 Apr 24
I had a new heat pump installed and the teamFrom Norfolk heating And air were superb. I was so impressed with everything. They were very kind and personable. They were confident and competent… they cleaned up after they were finished. They were so respectful of my plants surrounding the outdoor unit that I cannot say enough things about how great they were.
Tony Momb
22:30 16 Apr 24
Great and friendly service! Carl and company quickly replaced a broken A/C unit. Very satisfied with the service!
Ashley Masias
20:30 15 Apr 24
I have had the absolute best experience with this company! I had three technicians come out to my house for plumbing work— Jerome, Jesse and Armando. The work/assessments spanned a couple days and every time they showed up to my residence they were polite, knowledgeable, and understanding. Jerome really took his time going through each issue to make sure the repair was solid and it gave me a lot of comfort that he wasn’t rushing around to leave (an experience I’ve had with other companies). The work was thorough and professional and everything that needed attention was fixed! Before performing any work they always made sure I was quoted an accurate estimate— this happened quite a few times as things can change quickly with plumbing issues. On top of everything, they saved me thousands of dollars by planning each step methodically instead of rushing in and making assumptions. I would trust these guys and this company with any future jobs I have in my home. I am incredibly relieved to have found an honest and fair company in the Norfolk area. Final cherry on this cake— I spoke with 2 or 3 different ladies in their office and every one of them was kind and professional. My experience with this company so far has just been perfect! Thank you guys! 🙌🏻
Barry L
17:00 12 Apr 24
Justin and his assistant are terrific, I have full confidence in their assessment and getting my HVAC unit on the right track. Justin is extremely knowledgeable and explains what is going on with my units and what in fact needs to be done. Thank you, Barry
Richard Lee
23:57 10 Apr 24
Norfolk Heating and Air provides fantastic advisement and service. Will definitely use them for all my HVAC and plumbing needs.
CORINNA WOODCOCK
22:13 10 Apr 24
Carl and his crew were so nice. They answered all my questions and cleaned up after themselves. They explained all the equipment. We are very satisfied with them and would use this company in the future. I highly recommend them.
Kylie Collier
16:33 10 Apr 24
This company is great. Used them a few years ago to help with an AC issue I had in my unit. They were quick to come out and repair. I always said I’d use them again purely for their customer service and that still stands true. I decided to be smart and get my unit serviced before doing the AC switch-over. And I’m thankful that I did. They quickly found some duct work that had been chewed up my these darn Norfolk Rats. And then when my spigot rusted off right in the HVAC guy’s hand he quickly helped me get the water main shut-off. Then he called their team and had their plumbers out here in less than 30 minutes to repair it. They were all kind and professional. I wish I’d gotten all their names, but for sure give Cassidy B & Ricky H a raise or something for how awesome they were. Thank you so much for your hard work.
Amanda
23:41 04 Apr 24
Had a plumbing issue that needed to be repaired ASAP. Plumber Jerome Z responded. He was very professional and skilled although also personable & courteous. Upon arrival, he immediately began working and quickly completed the job. Highly skilled, Jerome delivered quality work. His commitment to repair the task made him a great plumber. I would highly recommend Jerome to anyone. I will request him in the future whenever necessary.
THOMAS GILLENWATER
22:38 02 Apr 24
He was very professional explaining the process of the equipment that he was installing. Clean up so you couldn’t tell he was even here.
Tom Ferguson
22:13 01 Apr 24
Norfolk Air Heating Cooling Plumbing & Electrical beats the larger competition hands down—prices are more reasonable and service quick and efficient. I highly recommend Norfolk Air Heating Cooling Plumbing & Electrical services. Their technician Gordon Wile Matt is top notch!
Justin DeVoe
22:02 01 Apr 24
Great first experience with Norfolk Air. The technician identified the problem with our HVAC quickly and fixed it quickly. He also thoroughly checked the rest of the system even after identifying and fixing the problem. I felt so confident with the visit that I signed up for their Membership which provides regular servicing for my aged HVAC along with discounted repairs.* Update 4/1/2024. As a member, this place continues to offer amazing service. Cassidy was awesome. Very friendly and honest. Highly recommend Norfolk Air for the maintenance and longevity of your HVAC units.
L W
17:00 01 Apr 24
Frankie is the best tech that I've interacted with for this company. I highly recommend him. He is knowledgeable, personable, and very professional.
Ashley Poole
01:51 30 Mar 24
This ENTIRE company is great! They listened, showed compassion & took all my fears away. They answered all my questions & called me back to set up an appointment before I called them back. The plumbing technician knew exactly what to do and never-the-less had it done within 2 hours when I thought this would take a while. They really cared about my problem and it reflected in their customer service. Definitely will be using this company again!
Merv Bohrer
14:56 29 Mar 24
Franklin arrived on time for scheduled maintenance. He was courteous, thorough and efficient. Great experience. I will request him again if possible to do so.
Rachel Vernon
14:49 28 Mar 24
From start to finish, this company was beyond exceptional!!! Their communication is on point, they are very efficient, and their quality of work is top notch. We are lucky to have this company in our area because they are the best!
Stacey Crain
21:00 27 Mar 24
I called Norfolk heating and air based on the reviews. Our technician was Jacob he was professional and polite as well as on time . He assessed the situation, and we discussed options and pricing. We were able to get our sink fixed right away, and I am very pleased with the service from him as well as the office. The pricing was reasonable The service was five star we will continue to use them when needed and recommend them.
Kevin stinson
22:25 26 Mar 24
Norfolk Air came out to perform the cleaning and inspection of my AC/Heating unit. They are always on time and make sure I am aware of any issues and explain everything they have done. Outstanding service always!
Steve LaFirenza
16:25 23 Mar 24
I had an issue with one of my thermostats. Cassidy, a very nice individual listened to my issue, investigated and found/repaired the issue. Norfolk Air has very good people. No complaints from me.
Paul Hernandez
00:06 22 Mar 24
Thank you guys. This was an excellent experience from the very first call I made when my water heater went out. I called at 7pm and Ricky and Will showed up within 2 hours of my call. Chuck answered all of my questions over the weekend and helped guide me towards the tankless system i wanted/needed. Kassi and the rest of the office staff were excellent to work with the get everything scheduled as soon as possible. I work in the construction industry and I know how demanding it is. I appreciate you guys for doing everything you can to move this along for me.On the day of the install, Kyle, Ricky, and Will were excellent. They explained everything they were doing and were very professional from start to finish. Thanks again, fellas, for everything!For other homeowners, the pricing was reasonable too. I had been looking at tankless systems for a couple of years now. The quote was right in the middle of some other quotes I received , but the service is what made the difference. They didn't try to upsell me just for the sake of it.
VIVIANA SKANSI
00:36 21 Mar 24
I always request Gordon because he is the best technician I ever had. Besides being pleasant and punctual he is very knowledgeable and explains to me what he is doing. I trust him completely and want to keep him forever.Gordon you are a gem !!!
Tom Dion
18:33 19 Mar 24
Trent did everything possible to get my old HVAC system working better. Excellent worker!!! Very knowledgeable of these systems. Appreciate Norfolk Air. Always the best.... TD
Marie Ambrose
14:26 19 Mar 24
Cassidy was knowledgeable and courteous. Couldn’t have asked for a more pleasant experience.
Margaret Fitzgerald
14:33 18 Mar 24
Jerome showed up right on time and explained everything clearly. Fixed the problem quickly, cleaned up, and made sure I understood both the problem and the fix before he left. Always good service from Norfolk Heating and Air.
Lisa Chandler
14:03 17 Mar 24
I called to have my generator serviced and was offered an appointment the next day. The technician, Matt, was professional, knowledgeable, and helpful. I will call again without hesitation if I need service again.
Jane Wallingford
23:49 16 Mar 24
Cassidy was great! He walked me through what was going on with the HVAC system, provided a few potential options to resolve things, and told me everything I needed to know to make a formed decision. I cannot say enough good things. Great service and a great company to work with!
Olivia Ward
19:42 15 Mar 24
Emergency plumber was excellent, professional, honest and kind. Grateful for the company’s quick response!
EricaGarnes
08:44 15 Mar 24
Precise and thorough. Answered all of my questions (no matter how ridiculous) in a way I could understand. If I ever Have a problem in the future I plan to call Jakob at NAHCPE first!
David Luong
06:15 15 Mar 24
Website advertises free estimates, but when I called to get an estimate for water heater replacement, they wanted to charge me $89 to have someone come on-site for a quote.
sam h
01:03 15 Mar 24
Excellent service,Cassidy was great, Norfolk Air is the best HVAC company in the area, great techs
Energy Donk
19:21 14 Mar 24
Gordon Wile & @ Norfolk Air demonstrated great knowledge when taking care of our families heating/cooling service and I couldn’t recommend more highly.
John Koivisto
22:25 13 Mar 24
I have a geothermal heating and cooling system and recently had Norfolk Air, Heating, Cooling, Plumbing & Electrical address a problem I had with my system plumbing. The crew arrived on time as scheduled, quickly and accurately diagnosed the problem and arranged for repairs. Repairs were done efficiently and effectively and with in the cost quoted. As both my wife and I work, timeliness and accuracy of estimates are both very important to us. Norfolk Air consistently comes through for us! Keep up the great work!
Michelle Godwin
14:14 13 Mar 24
Norfolk Air has always taken care of my air conditioning and heating needs. Their tech, Gordon, is friendly, professional and knowledgeable.
Marie Marzullo
17:30 12 Mar 24
They were life savers. Very thorough. We were without AC for 3 weeks. Finally it became an emergency. The tech they sent Gordon Wile was excellent. He had our AC up and running after 3 hours. My husband has many medical problems and he finally can rest tonight and be able to deal with tomorrow's 91 degree temps and high humidity. God sent and answer to prayer.
Debbie Hazelwood
19:43 11 Mar 24
Cassidy Brooks is always professional, hard working and knowledgeable about his job. He cleaned and readied both of my HVAC units for the spring and summer seasons. He even sent me a text picture of my unit’s filter, letting me know it was time to reorder because I only had one left! I’m always pleased with the dependability and service provided by Norfolk Air!
MO EASE
20:07 07 Mar 24
Good deal. Justin and crew came through and diagnosed the problem quickly and recommended services that will keep my heat pump running efficiently. I appreciate their thoroughness and am greatfull for the fix they did on the heat pump
MARK SNELL
15:40 07 Mar 24
Excellent service and information provided about potential things needing to be upgraded due to age of the house. Thankful to have them as our allies in keeping our heating and cooling needs in good working order.
esther
22:25 06 Mar 24
Thank you Norfolk Air…. we received excellent service from Shawn O’Connor and Romeo Giovanetti … they both showed great professionalism. Job well done from beginning to end. And we have peace of mind!
Jeffrey Meier
22:04 06 Mar 24
He was right on time. The repair was done in less than 30 minutes and heat was back on! I highly recommend them
Robert Bruce Chisholm
15:03 06 Mar 24
Jerome and Justin both here today, semi annual checkup for HVAC and a courtesy plumbing whole house check. Both teams did a superb job despite the pouring rain. Meticulous in the trips needed inside the house, thorough and very personable. . Thank you!
Danny Morrow
22:11 04 Mar 24
Want to Thank Michael from Norfolk Air on a great job taking care of our AC units. Appreciate his recommendations and his professionalism!Danny
Dante Luna
19:46 04 Mar 24
Excellent servicHe took all the time necessary to fix the air conditioning problem.e
Sue Bourke
23:16 02 Mar 24
The two gentlemen that came out were professional, friendly and completed our fall maintenance quickly and efficiently.
Jim Ozols
14:37 02 Mar 24
On time, very knowledgeable and professional. Quickly diagnosed the issue and solution. Highly recommended.
Tom Pullen
22:59 01 Mar 24
Carl and his team were absolutely professional. Knowledgeable and on time.they arrived and started straight to work explained every detail and completed job when they were supposed to. I highly recommend them for all your hvac needs.
Duane Fielder
00:43 01 Mar 24
Friendly, professional staff. We are very pleased with the excellent workmanship. We highly recommend this company!
David
16:45 29 Feb 24
I am a happy customer! I had a great experience with matt smith for hvac and jerome zeiglar for plumbing. Highly recommended for next time!
Tanisha Lopez
20:29 27 Feb 24
Barry, Darrion, and Michael were AMAZING!!! They were very prompt and professional and answered all of my questions. They provided me with useful information to help me maintain the HVAC, plumbing and electrical units in my home. They even gladly assisted with another issue I was having. All around great service!
Cora Ferebee
22:50 26 Feb 24
Jakob and Jesse are a great team . They fixed the problem and patient explaining what was going on.
S K
22:11 26 Feb 24
Cassidy was terrific! Showed me photos of what he had done and offered honest recommendations.
Patricia Netzer
16:53 26 Feb 24
Tony from Norfolk Air Heating and Plumbing installed my Nest Smart Doorbell today. I tried using the company that Nest recommended for the installation. After two failed appointments, I cancelled the service and called Norfolk Air Heating and Plumbing. Tony called and said he would arrive early. He quickly installed the device and helped me program it. He was a pleasure to work with.
D Hurley
23:47 24 Feb 24
Great service, prompt, excellent communication, very professional. Got the repair done quickly
Lisa Umscheid
14:03 24 Feb 24
Gordon was great! Figured out why our unit wasn’t working and explained the problem well. Very professional and very nice.
Latoya Ocampo
17:35 23 Feb 24
I've used this company in the past, and like their level of service. This time Eric Mark came out for a plumbing issue, and did a great job. He was professional, and easy to work with, and I felt confident with the job he did.
Mar Alma
00:37 22 Feb 24
Troy was very professional and kind. He took the time to explain the step by step process of what he would be completing for the inspection. He displayed customer service that goes above and beyond any ive previously experienced. I will definitely request for Troy again for next years maintenance inspection.
Gary Coldren
17:09 19 Feb 24
Had to replace a toilet and Henry and Travis were sent out within three hours of my request for service. Henry and Travis did an excellent job of removing the old toilet and installing the new one. They cleaned up nicely and were friendly. The lady who took my call also was friendly. This is an excellent company I use for plumbing, electrical, gas, heating and air conditioning. UPDATE: I noted a small leak from the tank of the new toilet and emailed Norfolk Air. Henry and Travis responded in less than two hours (on a Saturday!) and tightened the fittings. Can't ask for better service. CONTINUED: I had a leak for a different toilet. At my request on a weekend, Travis called within two hours and came by the same day to repair the leak. Again- excellent service! Added 10/14/19: A new technician performed our regular, twice-a-year service. Emanuel was a pleasant, knowledgeable young man. Besides checking the heating system for the winter, Emanuel cleaned our humidifier, Great job, as usual! Update on 11/11/19: Doing some renovation and had to redirect a gas valve. Henry came out as scheduled and did the job. Very pleasant and professional experience as usual. THIS IS ONE WELL-RUN COMPANY! Update: 9/18/20- Had biannual inspection by Cassidy. Fine young man. Everything is working well- both heating and cooling. This is good insurance to have these inspections. Update August 27th 2022. Jake came out to repair our air conditioner that stopped working. One of the drains had locked up. Very happy with his coming out within an hour and his friendliness and good advice. New service Nov.2022 with clogged sink. John replaced sagging pipes under the house and cleared a mass of built up grease with Marvin's help. Difficult job completed to my satisfaction. Gary
Janette Woodruff
00:35 19 Feb 24
He was great and talked to me like a person. Rare and ai’m very grateful.
Charlotte Peglow
00:18 19 Feb 24
Eric was knowledgeable, and very helpful. He gave me options and prices so I could make a good decision. He was very comfortable to talk to. I would highly recommend him
David G
00:01 19 Feb 24
We have relied on Norfolk Air since we moved here 3 years ago. They are timely, professional, and do it right. We also appreciate the working with Damien Arnold.
Thelma Papini
14:05 18 Feb 24
Kyle is professional and helpful. He even came back on Saturday to reset the tankless water heater. He even brought his manager.😁👍
