From start to finish, this company was beyond exceptional!!! Their communication is on point, they are very efficient, and their quality of work is top notch. We are lucky to have this company in our area because they are the best!
I called Norfolk heating and air based on the reviews. Our technician was Jacob he was professional and polite as well as on time . He assessed the situation, and we discussed options and pricing. We were able to get our sink fixed right away, and I am very pleased with the service from him as well as the office. The pricing was reasonable The service was five star we will continue to use them when needed and recommend them.
Norfolk Air came out to perform the cleaning and inspection of my AC/Heating unit. They are always on time and make sure I am aware of any issues and explain everything they have done. Outstanding service always!
I had an issue with one of my thermostats. Cassidy, a very nice individual listened to my issue, investigated and found/repaired the issue. Norfolk Air has very good people. No complaints from me.
Thank you guys. This was an excellent experience from the very first call I made when my water heater went out. I called at 7pm and Ricky and Will showed up within 2 hours of my call. Chuck answered all of my questions over the weekend and helped guide me towards the tankless system i wanted/needed. Kassi and the rest of the office staff were excellent to work with the get everything scheduled as soon as possible. I work in the construction industry and I know how demanding it is. I appreciate you guys for doing everything you can to move this along for me.On the day of the install, Kyle, Ricky, and Will were excellent. They explained everything they were doing and were very professional from start to finish. Thanks again, fellas, for everything!For other homeowners, the pricing was reasonable too. I had been looking at tankless systems for a couple of years now. The quote was right in the middle of some other quotes I received , but the service is what made the difference. They didn't try to upsell me just for the sake of it.
I always request Gordon because he is the best technician I ever had. Besides being pleasant and punctual he is very knowledgeable and explains to me what he is doing. I trust him completely and want to keep him forever.Gordon you are a gem !!!
Trent did everything possible to get my old HVAC system working better. Excellent worker!!! Very knowledgeable of these systems. Appreciate Norfolk Air. Always the best.... TD
Jerome showed up right on time and explained everything clearly. Fixed the problem quickly, cleaned up, and made sure I understood both the problem and the fix before he left. Always good service from Norfolk Heating and Air.
I called to have my generator serviced and was offered an appointment the next day. The technician, Matt, was professional, knowledgeable, and helpful. I will call again without hesitation if I need service again.
Cassidy was great! He walked me through what was going on with the HVAC system, provided a few potential options to resolve things, and told me everything I needed to know to make a formed decision. I cannot say enough good things. Great service and a great company to work with!
Precise and thorough. Answered all of my questions (no matter how ridiculous) in a way I could understand. If I ever Have a problem in the future I plan to call Jakob at NAHCPE first!
Website advertises free estimates, but when I called to get an estimate for water heater replacement, they wanted to charge me $89 to have someone come on-site for a quote.
Gordon Wile & @ Norfolk Air demonstrated great knowledge when taking care of our families heating/cooling service and I couldn’t recommend more highly.
I have a geothermal heating and cooling system and recently had Norfolk Air, Heating, Cooling, Plumbing & Electrical address a problem I had with my system plumbing. The crew arrived on time as scheduled, quickly and accurately diagnosed the problem and arranged for repairs. Repairs were done efficiently and effectively and with in the cost quoted. As both my wife and I work, timeliness and accuracy of estimates are both very important to us. Norfolk Air consistently comes through for us! Keep up the great work!
They were life savers. Very thorough. We were without AC for 3 weeks. Finally it became an emergency. The tech they sent Gordon Wile was excellent. He had our AC up and running after 3 hours. My husband has many medical problems and he finally can rest tonight and be able to deal with tomorrow's 91 degree temps and high humidity. God sent and answer to prayer.
Cassidy Brooks is always professional, hard working and knowledgeable about his job. He cleaned and readied both of my HVAC units for the spring and summer seasons. He even sent me a text picture of my unit’s filter, letting me know it was time to reorder because I only had one left! I’m always pleased with the dependability and service provided by Norfolk Air!
Good deal. Justin and crew came through and diagnosed the problem quickly and recommended services that will keep my heat pump running efficiently. I appreciate their thoroughness and am greatfull for the fix they did on the heat pump
Excellent service and information provided about potential things needing to be upgraded due to age of the house. Thankful to have them as our allies in keeping our heating and cooling needs in good working order.
Thank you Norfolk Air…. we received excellent service from Shawn O’Connor and Romeo Giovanetti … they both showed great professionalism. Job well done from beginning to end. And we have peace of mind!
Jerome and Justin both here today, semi annual checkup for HVAC and a courtesy plumbing whole house check. Both teams did a superb job despite the pouring rain. Meticulous in the trips needed inside the house, thorough and very personable. . Thank you!
Carl and his team were absolutely professional. Knowledgeable and on time.they arrived and started straight to work explained every detail and completed job when they were supposed to. I highly recommend them for all your hvac needs.
Barry, Darrion, and Michael were AMAZING!!! They were very prompt and professional and answered all of my questions. They provided me with useful information to help me maintain the HVAC, plumbing and electrical units in my home. They even gladly assisted with another issue I was having. All around great service!
Tony from Norfolk Air Heating and Plumbing installed my Nest Smart Doorbell today. I tried using the company that Nest recommended for the installation. After two failed appointments, I cancelled the service and called Norfolk Air Heating and Plumbing. Tony called and said he would arrive early. He quickly installed the device and helped me program it. He was a pleasure to work with.
I've used this company in the past, and like their level of service. This time Eric Mark came out for a plumbing issue, and did a great job. He was professional, and easy to work with, and I felt confident with the job he did.
Troy was very professional and kind. He took the time to explain the step by step process of what he would be completing for the inspection. He displayed customer service that goes above and beyond any ive previously experienced. I will definitely request for Troy again for next years maintenance inspection.
Had to replace a toilet and Henry and Travis were sent out within three hours of my request for service. Henry and Travis did an excellent job of removing the old toilet and installing the new one. They cleaned up nicely and were friendly. The lady who took my call also was friendly. This is an excellent company I use for plumbing, electrical, gas, heating and air conditioning. UPDATE: I noted a small leak from the tank of the new toilet and emailed Norfolk Air. Henry and Travis responded in less than two hours (on a Saturday!) and tightened the fittings. Can't ask for better service. CONTINUED: I had a leak for a different toilet. At my request on a weekend, Travis called within two hours and came by the same day to repair the leak. Again- excellent service! Added 10/14/19: A new technician performed our regular, twice-a-year service. Emanuel was a pleasant, knowledgeable young man. Besides checking the heating system for the winter, Emanuel cleaned our humidifier, Great job, as usual! Update on 11/11/19: Doing some renovation and had to redirect a gas valve. Henry came out as scheduled and did the job. Very pleasant and professional experience as usual. THIS IS ONE WELL-RUN COMPANY! Update: 9/18/20- Had biannual inspection by Cassidy. Fine young man. Everything is working well- both heating and cooling. This is good insurance to have these inspections. Update August 27th 2022. Jake came out to repair our air conditioner that stopped working. One of the drains had locked up. Very happy with his coming out within an hour and his friendliness and good advice. New service Nov.2022 with clogged sink. John replaced sagging pipes under the house and cleared a mass of built up grease with Marvin's help. Difficult job completed to my satisfaction. Gary
Eric was knowledgeable, and very helpful. He gave me options and prices so I could make a good decision. He was very comfortable to talk to. I would highly recommend him
We have relied on Norfolk Air since we moved here 3 years ago. They are timely, professional, and do it right. We also appreciate the working with Damien Arnold.
Our technician Trent was so awesome! He answered all of our questions and did such a thorough inspection of our HVAC. So nice to have good folks to service your unit.
Barry, Sean & Julian, Conducted an electrical inspection of my main breaker box and house & made recommendations for improvements. They were very thorough & professional and provided estimates to address the recommendations. They added a GFCI in the kitchen. Will return to replace the break box,, whole house surge protector & labeling of breakers next week.
Needed 24 hour service on a Sunday and Norfolk air, heating, cooling and plumbing responded immediately, and my issue was solved within an hour and a half. Kyle , the technician, was great. Very professional answered all questions thoroughly. Will definitely use again.
Carl and his crew did an outstanding job replacing my HVac system. They worked all day to make sure we had heat that same evening and answered all questions regarding the operation of the new system. I was extremely pleased with their skill and professionalism.
Norfolk Air was responsive and compassionate when processing this call for weekend emergency service. Technician Kyle called right away and provided an estimated timeframe for service. He arrived within 2 hours and was reassuring, knowledgeable, and professional throughout the visit.
Rick Higgins did a great job working with me and helping me make a final decision on my HVAC system. Cody Powers did a great job installing it. He was personable and professional. I like that they offer various services, not just HVAC.John Edmonds did a good job finding and repairing a bad leak in my laundry pipe. He was on time and got the job done!Jacob Harbour was very courteous, prompt and thorough adjusting my filter vent bracket and checking my HVAC system. Nice to see there are still polite customer service oriented people in the world!I recommend Norfolk Air to anyone in need of HVAC or plumbing services. They are a one stop shop!
Everyone at Norfolk Heating and Air are very polite and professional, specially Carl and his team, they did a great job replacing our duct work under our house, thanks again everyone.
Carl was excellent, very knowledgeable and helpful, he respected the property and gave information about the job. He was able to identify problems with existing duct work and provided solutions. I know the whole team was well led and they all did a great job.
Klye was here in a reasonable time. Fixed the issue in a proper time. He was very professional. He did a great job, was very informative and removed and installed the hot water header in no time. All 5 stars.
Barry and Julian provided excellent service. Called when on their way. They were friendly and informative when checking the electrical in the bathroom. Both were thorough and offered suggestions. My experience with the staff is always excellent. Also received an email explaining the work performed.
The technician was out to service my heater within 3 hours of my initial call. Matt communicated each step, from what was wrong, to the quote for repair, to letting me know when the service was complete and exactly what he had done.
Gordon was very professional and kind. Explained what he was doing- what needed to be done and all cost involved prior to completion- I would use your company again if needed!! Thanks!!!
I am so sorry for the late review, life is very busy but, Mr Damien Arnold was very patient, thorough and very informative with all of the questions we asked him and gave us good answers that made us satisfied, even if we aksed the same questions, he answered them to the best of his ability and he took his time with doing his job, looking in the attic and the AC unit and also the vents and the temperature thermostat which he was able to help us get that straightened out. Also, he looked at what needed to be looked at and done, we were very pleased with our service that we received from Damien and he was very polite and kind and told us pretty much all we needed to know and asked of him, so we just appreciate him and all of you, and your service that you give to your customers, thank you so much and God Bless you all !! :D :)